12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Houston

As a Collision Center we used Auto Nation for our OEM Parts for a while, until a recent incident. 1) We ordered a passenger mirror and it was delivered broken (no big deal, happens all the time) 2) We called the parts department and requested they send us another one the next day. When the part arrived the next day it was the same broken part, (well maybe there was an issue with the driver and or third party) so we called and asked for them to send another part and they kindly did 3) The third part shows up and is damaged in a different location than the first two. ( At this point our customer is getting frustrated and so are we ) we decided to order from a different supplier and received a perfect part the next day. 4) All parts on the other suppliers order were correct and we were able to move forward and deliver the car to our customer. NOW, If your a body shop and know the importance of a timely delivery you can understand how this problem compounded and the pain it causes to your reputation even when the shop is not responsible for delayed parts. WE STILL want to continue business with AutoNation So I called today to return some parts we had in inventory for a WHILE (previous parts guy must have decided to build a new car part by part on the side, jk lol) when I called to discuss a part we had which came from AutoNation Nissan (Auto Nation Nissan was sold a year or so ago) they told me it wasn't their part and I had to call Nissan. Well being the investigator that I am, I had already called Nissan prior and told them I had done so and I was referred to call them. SO, In the back ground I hear what I assume to be the "Parts Manager" Hollering to the gentleman I am on the phone with telling him its not their part and they cant do anything about it. Well at that point I felt it necessary to take the gentleman I was speaking to out of the middle and requested to speak to the man in the background whom was " Chirping in his ear" , He obliged, When the "Parts Manager" got on the phone he attempted to gather the information I was providing ( in a disgruntled manner) and after trying without success for assistance I simply told him I would "Throw away" the part. He said "FINE" and hung up the phone without allowing me to move forward with the other part I needed to return ($456.40 part). Needles to say our relationship is over now. As body shops we tend to have issues like this sometimes, however in my opinion, this PROVIDER has a sense of ENTITLEMENT. It IS professional to treat one another as humans and be courteous, as the consumer and the provider, it takes both sides of the business to make a transaction successful. I called and asked to speak to the GM with no return phone call, so it is of my PROFESSIONAL opinion this dealership is not concerned about its wholesale parts department or the customers thereto. KEITH HODGES COLLISION CTR. Tyler TX

Austin Hodges Mar 18, 2020

I was recommended here, so I came here and I was introduced to Tony Garcia (sales rep) he was amazing and sold me in with a 2019 challenger I greatly appreciate him and Jose Turcios (finance) they were very nice and knowledgeable with everything! It’s only been a month and I had a punctured tired with two nails (when in reality it was 3 nails, service only went based on word). So I took it in, it was Friday, but before I took it in I called since I was in Chevy AutoNation and it was understandable they didn’t had the tire (I was at chevy first because I was closer to it and since my warranty is covered at any AutoNation I tried chevy first). Anyways, I went to dodge autonation and I am very upset to say that the service person (Michael Mckinzie) who got us the next morning Saturday made us wait two hours and after two hours he came to us and told us that they did not have the tire?? I explained to him that I called a day before and the person in the phone told me that they had four in stock how is it possible that from one day to the next they were going to go out of stock? He said that Monday they were going to have the tire, I understood and said okay I’ll be back Monday. I didn’t think anything about it because I never really had any problem like this. Monday comes and he tells me that he will have the tire by Tuesday. Keep in mind we just wanted our single tire and that’s it that’s all I was asking for, I proceed that I’m going to take my car to firestone since they accept the third party warranty that autonation offers. Michael, agreed and understood. Tuesday at 5pm I am in Firestone and the person from Firestone tells me that I cant get a tire because autonation processed the claim from the tire that I was supposed to get, I had to call Michael back and tell him to close/dispute the claim since I never received the tire. He tells me to call the number so I can do it (first off why would I call a number when it was your mistake and irresponsibility to follow up for a tire that y’all supposedly never had and I never received) second I waited 30 mins in Firestone, meanwhile the person in Firestone was contacting autonation to dispute/close the claim for a tire I never received from dodge. So, when 30mins passed I called Michael again and asked him if he called already and he tells me that he hasn’t called because he had customers and that he was the only one there (ummm how are you going to say that if I’ve been your customer since Friday, it’s Tuesday already and you haven’t solved my problem? Plus I called 20 mins before that and another person from service answered?) 10mins later when im finally getting my new tire Michael calls me back and tells me he won’t be able to fix my problem until the next morning? I am so upset into knowing how this person is treating customers, almost had me wait a whole week just for one simple tire. So much for having customers as first priority. I rather go back to chevy and continue buying cars from here, I have already purchased two Malibu’s from here, and the customer service here is indescribable compared to how I was treated at this service at dodge, to end it all, the person from Firestone fixed the whole problem with the tire and I finally received my tire.

Mariana Martinez Oct 23, 2019

Edited rating from 5 star to 1 star on 3/7/19: Editing previous review based on service issue experienced on 3/7/2019: We have now purchased 2 cars through AutoNation (second one was bought in September 2019) and, after the experience my fiance had today trying to get her first oil change, I'm sad to say I have to reverse my originally superb rating of this location. When we purchased the second car, I was told by the salesman (Sunny A - same as the first Jeep) that the first oil change would be free. My fiance shows up today to take advantage of that offer and is told that our salesman did not follow-up and enter it into the system. After having to talk to several different people, a message was relayed to her to have Sunny show in writing that he did offer this to us. Unfortunately (for us), Sunny no longer works at this location and, when contacted, told her to speak to the manager on-site (who was the person that told her to have Sunny send it in writing) which created a whole self-defeating cycle of brushing her off to the next person. Finally, after more attempts to speak with someone regarding the issue, she was treated dismissively by the New Car Sales Manger (Howard W.) and told "We don't do that here." When she then asked, "Is there any benefit to having my car serviced at the dealership instead of other places?" He replied with, "No, probably not other than having it done at the same place." This is not the type of service that I expect from a place that I have purchased 2 cars from due to my loyalty. Accepting our defeat in the offer of one free oil change for purchasing the car, we attempted to utilize a coupon on the dealership's website seen here: [hyperlinks not allowed] Offer of Synthetic Blend Oil Change + Tire Rotation + Check for 39.95 She was told that this coupon "excludes" synthetic oil changes, which, if you read the fine print, is incorrect as the coupon clearly states "additional charges may apply...synthetic oil". Obviously, there is resistance here to honor agreements or offers that have been given. Also, as of this posting, my fiance has been waiting for 3 hours for an oil change. This will be the absolute last time that I do business with AutoNation, this location or any other. Buyer Beware! Original review: Just bought a new Jeep Compass Trailhawk with Sunny A. Sunny worked with me towards getting to where I needed to be for my monthly payment and, when I said my CU might have better financing to get me to a better payment plan, he was supportive and helpful with helping me close the deal that route while honoring the same negotiated price. I never felt pressured to use their financing options, which was refreshing compared to previous dealership experiences I've had other places. Sunny was very professional and informative throughout the whole process, and even helped out with taking a photo of my lady and I celebrating our new family vehicle! Thanks a ton for making this such an easy process. I feel that I was treated very generously and respectfully. I'll definitely be back in the future and will be recommending AutoNation to others.

James West Feb 7, 2018

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves.

Brett Chynoweth Jan 29, 2018

The vehicle was immaculate as advertised by the salesman. Test drove told them we wanted it. They had financing available for me but I decided to go with the local bank. Then I was informed I would have to put a $250 hold on vehicle or they couldn't promise it would be there when I returned. The next day my step dad was told I needed to provide insurance (with that cars vin on the insurance card). Not a binder saying that I had insurance. What if I had bought the car late Monday night? I would I have been able to show that vehicle on the insurance card? He told he salesman that he would send the binder and that our insuranc company wouldn't add the vehicle until we took possession. That wasn't good enough so we had to get the insurance agent involved and he emailed a binder. Then, my step dad was sent a text wanting to kno if I had a co-signer on the loan at our bank. He told the salesman that since financing wasn't being done in house through the dealership that it wasn't any of his business. Said that was between the lending institution and me the borrower and he was trying to violate the confidentiality agreement between the two. He finally had to get the loan officer at the bank to call and tell him that it wasn't any business of theirs who was on the note at their lending institution and the title would be in my name with them as the first lien holder. We go Wednesday evening to pick up the vehicle. We live 1.5 hrs north of the dealership and with Houston traffic it took us a little longer to get there. When we arrived the car was detailed and gassed up as promised. However, we felt that we were rushed into signing the documents that were put before us with little to no explanation as to what each were. My mom asked a few questions and it seemed to trouble the person that was presenting the papers for us to sign. This was my first vehicle to purchase and if the car wasn't so immaculate, my step dad would have pulled the plug and went to another dealership down the road who had the identical car cheaper but with 15k more miles

Tobe Johnson Aug 8, 2017

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tactics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB.

Phil Miller Mar 28, 2017

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the #AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales #manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and #AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the #sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with #Mercedes Benz and #autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the #dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will #post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed

Ahmed Mohamed Dec 29, 2016

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