Estoy 100% satisfecho con la compra el buen trato y el buen servicio muchas gracias Tony de AutoNation

They sold me a new truck with hail damaged roof, unfortunately I didn't see it until a month later, at which point I knew they will deny any knowledge of. Also I came back to them 2 days after buying the truck to show them a scratch on the tailgate, they said they won't do nothing about it even though I showed them pictures of this truck next to my old truck on the day I traded it in, the pictures clearly showed the scratch, the manager just didn't care! To respond to your comment below, I did speak with your manager after the sales person failed to get anything out of him and he still refused to acknowledge me. He knew that I was a repeat customer too, but I guess he didn't have the obligation from his management to please his customers

NEGATIVE ZERO- LENGTHY BUT WORTH IT!!!! I purchased a vehicle from AutoNation Chrysler Dodge Jeep Ram Houston in hopes of having a reliable cash vehicle for my 3 children & myself to commute to and from work/school etc. I began working with Franklin on 6/13/19, where he was informed of the severity of "reliable" transportation for my family. Franklin guaranteed the vehicle was in "top notch" condition and gave me a list of repairs and replacements that would be completed by 6/14/19, including motor mounts, radiator, water pump, inspection etc. On 6/14/19 at 9:08pm purchased a 2002 GMC Envoy(109K miles) for $4991(totaling $5,600 TTL).The used car guarantee is 5days and or 250 miles return policy. The night the car was purchased it was parked at home approx (20miles) from the dealership. Approx 3pm 6/15/19 My kids and I headed to CFA(4miles from home) the "check gauges" light began to flash in the dashboard and the Oil Gauge began to go side to side. I then contacted Franklin and was informed to bring the vehicle in so the Service dept. can assist. Service was closed for the day Monday was my soonest availability. Monday I left work early & informed Franklin I was in route to have the GMC serviced. Arriving Franklin informs service personally that I had arrived he took the car to the back. When he returned he informed me that they would have to keep the vehicle for one day to run a diagnostic test and there wouldn’t be an option for a loaner vehicle "Our dealership no longer provides loaners”. I reminded him I am a single parent coming from the other side of town etc. I cannot leave the vehicle without a loaner car. In response Franklin began raising his voice and slamming his hand and explaining “you want your money back? They can just refund the full amount now! Or all you have to do is bring the car, we are going to repair it.” I explained to Franklin I came to purchase a vehicle that is reliable and that’s what I want! I need to speak to someone else that can assist with a Loaner car ASAP. (As I am speaking to him all the gauges begin to move from left to right quickly.) After speaking with 3 different people that informed me of the option to refund because loaners are not available I then ask for a manager. Hector greets me in the lobby to inform me that the vehicle is “good” and they are able to give me a refund or repair the vehicle and he offered a loaner car (they suddenly are able to provide the loaner). After thinking on this and hearing the word “REFUND” 5 times in less than 20 minutes I opted for the refund. I was informed by finance that I will have to wait 10days for the check refund and 2days for the cash refund. I am not happy about the inconvenience of the refunds or the poor customer service but just as I was cleaning the GMC out to return to the dealer, Franklin yells out “We’ve already sold your car!” astonished by the entire experience I simply collected my belongings and asked “How did you’ll sale a car that I have the keys to and the gauges are going bananas on the dashboard?” No response. Overall, aside from being disappointed by the lack of customer service skills and reliability I am disappointed at the time wasted at AutoNation, I will never purchase or recommend anyone to them at all.

The whole experience went very smoothly. We located the vehicle that we were interested online. We drove four hours to purchase the 2019 Jeep Compass. When we arrived we were greeted by the staff and immediately got to business because we had a four hour drive home. Everyone was very helpful and professional.

Horrible service went to look at a jeep told the guy we wanted to look in one he said he was getting the key then he got in a car and left with another salesman. Then the other salesman were just looking around while we needed help so we left

Great customer service.

David Albert was great. A stand up guy and really professional. The management and finance department made sure I got a great deal.

I had one of my worst experiences doing business with Autonation Jeep. The service was horrible, extremely expensive compared surrounding competition. The service rep was ridged and only concern about making money. The cost of a minor repair was more than the value of what the trade-in offered. This was my most insulting encountered with a car dealership and my last with this dealership.

My experience with the service advisor was great. All notifications and and service/repairs were completed in a timely manner.

My experience was very good. The person that helped me with my vehicle was courteous and friendly and communicated with me very well. I also did not have to wait long for my vehicle. I always have a grwat experience when I come in fir service. Thank you all so much. See you next time for the next service to my vehicle

I recommend that for service that you work with Robin, she has always delivered outstanding customer care and concise information about the service process.

This is my second vehicle purchase at Autonation and I'll definitely be back.

Good service, friendly, convenient, nice location.

Great service and nice people!

I have been to this location twice and I always leave satisfied. Korey Austrie delivers excellent service. He's attentive and direct when speaking with you. If he says he will do something, it's done. Of course it gets super busy at the shop but he communicates with you every step of the way. If there's a delay, you will know when and why. I appreciate that because I don't feel like just a number when I go in. The cost of repair is a little pricey but the work these guys put in is worth it. I can't say that every experience will be amazing because that's life but you will leave better than you came in. Thank you guys for fixing my baby (my car) and a special THANK YOU to Korey for his customer service! :)

To start they are way to costly for me to have trouble the very next day of getting it out the shop. 2000 dollars later both my check engine and battery light came on. Not worth the time or money in my experience.

Had a great experience with our Salesman J.J. (Jesse) was awesome, he went above and beyond in every way!

Had a great experience with our Salesman J.J. (Jesse) was awesome, he went above and beyond in every way!

Got an oil change from Auto Nation off 610 And also purchased my car from this location

Quick and clear communication, and I received what I expected. I asked for a favor with an extra rotation of tires, this was done at no cost. My car was clean and ready to go ahead of time.

3.5 hours for oil change and tire rotation? That’s ridiculous! I got here over 2 hours ago, and still waiting.

My assigned salesperson, Derrick Randolph and his manager, Mr Ware offered us excellent service. From start to finish their attention to my buying needs was astounding. I have had near nightmare experiences with car salesmen before... This was the complete opposite. Thank you AutoNation. I'm very impressed. I will certainly recommend visiting this location for your next vehicle.

We got approved for two different cars put for some reason they where sold and not taken off the sight but they found me one and stayed way after closing so that I could get my new beetle thank you so much

I Believe it was Michael that assisted me when I set my appointment to come in but my recall but when I got there he was really busy so someone else help me out but the gentleman was very nice and the gentleman that transported me also was very nice very professional and I found the experience to be very nice and now will definitely refer y’all.

Excellent service an employees, came here to have recall taken care of. Came in at was in and out in a timely manner.

The service department is horrible. I took my vehicle in to have the tires replaced. They kept the vehicle 7 days and when I called to see if it was ready, I was told that they did not know the vehicle was still there, they thought I had picked it up then kept it an additional day. Another time I took the vehicle in for an oil change and to have other things looked at. They fixed the other issues but did not do the oil change. This time they kept the vehicle for 5 days and do not offer loaner vehicles.

They buying process was very easy and sales representative was very kind. How the vehicle has some issues, the ac did not work properly( it started blowing hot air), the car would not start after filling up with gas, the power mirrors do not work, and the cigarette lighter does not work( so I can?t charge phone. After seven days of driving I returned the car to dealership to get repairs or select another vehicle. After speaking with the manager about the several issues he said there was nothing he could do but to treat the vehicle as a ?trade in?? And it would cost me more for another car. So I took the GMC to AutoNation Chevy dealership as I was instructed and waited for 7 hours for an answer. I didn?t get one until today 05/20/2019. I was told the only thing cover in my warranty is the ac issue and I would have to $622.00 to fix the rest. I don?t think that?s right and I?m not picking up this car until the issue resolved thanks for your concern.

I was not greeted at the point of when I first came in the door. I came in to have my oil changed and a new tire. I waited for almost 2hrs. When my car was ready I was not told I had to go to the counter. When the car was done I did not get my complete service. The tires were not rotated and I did not get my new tire. I was told that if I wanted to wait another 30mins I could have the tire replaced. After waiting 2hrs for service I could not wait any longer. This would only made me more hunger and tired. I was not happy at all with the service that I received.

Nice people and quick service

Excellent service and excellent customer service

The service that I came in for was not complete. The wait was way too long. I was not greeted at the door

Very helpful ask for Korey Austrie

We stopped in unannounced with a unexpected problem in a somewhat rare vehicle (Chrysler Pacifica Hybrid Limited) and were back on the road, problem fixed, within three hours. If I could give this dealership 6 stars I would.

We stopped in unannounced with a unexpected problem in a somewhat rare vehicle (Chrysler Pacifica Hybrid Limited) and were back on the road, problem fixed, within three hours. If I could give this dealership 6 stars I would.

Very satisfied with the whole buying process!

First I’d like to say the service department has been very helpful. The sales department was very nice too but not helpful after you buy the car. The issue I have is I bought a used Jeep from here and it was in the shop getting a new engine in it while I was looking at it. Now most people wouldn’t buy a car with a engine being put in it. But I was promised I would get a 3 year or 100,000 mile mopar warranty on the engine if I purchased the car. About 9 days into driving it it started leaking gas so I took it in. The service department said that there is no warranty at all on the engine. So after about 5 hours of talking to customer service they fixed the car. I kept calling because I wanted to make sure if this happened again I would be taken care of and have that warranty I was promised, not have to make 5 hours worth of phone calls. Of course no one got back to me and today not even a month of owning this car all my dash lights turned on. So I took it in again and no warranty popped up in there computer.

Great service and unbeatable prices

I took my car in for a diagnostic a waste of $99 and they couldn’t find the issue with my car. I took my car to another dealership the following day and they found the issue that was causing my car to shut off. Staff are very rude here and does not care as long as they make their sale I HATE THIS PLACE AND NEVER RECOMMEND NOBODY TO GO HERE !!!! I wish they had a zero star....

I am giving one star because it is damn near impossible to talk to someone in finance over the phone, leave a message no return, or they don’t even pick up. Other then that the sales department takes care of you to the best they can, and service is well okay I guess only because there was some shady work done on the truck on parts they worked recently and they blamed it on work done by the prior owner. Trucks long gone now.

Good service!

I was definitely not looking forward to going to visit another car dealership on the particular day I did but I was on a mission for find exactly what I wanted. I happened to come drive into the lot to see what used cars they had. I was very honest and straight forward with my salesman about what I wanted and how my luck had been that day, I know he could sense my frustration! He was very kind to listen and had patience with me. He found a vehicle that I never even had on my list but I had everything I desired!! I was very grateful for the experience with him and other staff who helped me leave the lot with a car that day!

Great sales personnel. They knew what I was looking for and got me what I wanted .

Quick, easy experience. Everyone very knowledgeable and professional.

Michael is the man to see if needing service he will definately take care of your car as if it is his own vehicle. Thank you Michael.

Great experience

I?ve been shopping for a new truck for a couple of months now and had been to other dealerships. Jennifer Sampson was my salesperson and she understood that i work a lot of hours and was having a hard time getting out to the dealership. We did a good portion of the transaction via internet and texting. When I arrived all of the paperwork was ready and all i had to do is test drive the truck that i had chosen, sign the paperwork, and give my down payment. I could not have asked for better customer service. I was in and out with my 2019 Ram 1500 Limited in less than 3 hours. The overall dealership makes you feel welcome.

I HAVE BEEN DEALING WITH THIS DEALERSHIP BEFORE AUTONATION TOOK OVER,AND LIKE SOME OF THE OTHER CUSTOMERS COMPLAINTS ABOUT THE SERVICE DEPARTMENT,THEY HAVE DISHONEST ADVISORS.THEY ONLY TRY TO CHARGE YOU MORE.MY CAR HAS BEEN UP THERE SINCE MARCH AND I WASNT BEING KEPT AWARE OF THE STATUS ONCE IT GOT TO THE SERVICE DEPARTMENT.THIS GUY KEVIN HAS LIED TO ME AND MY INSURANCE COMPANY ONLY TO BILL ME MORE A SECOND TIME.VERY DISHONEST WHEN TELLING YOU ABOUT YOUR VEHICLE.

Absolutely love this dealership! David Albert was my salesman. He was VERY helpful & Patient. He made the process such a breeze!

Friendly folks . Great vehicles. Very couteus ... There price doesn't include Tax Title and license.... The dent coverage doesn't cover painting.... Very out going ...and Helpful... If you don't know ask.... Great experience

Toni Garcia was great. Best salesman I have had in a long time. Very knowledgeable about the vehicles he sales. Got us in to the right fit. Had everything set up ahead of time before we drove over. No hassle!

Our salesman was outstanding he keep me posted and aware of all transactions and he got me the best deal I could’ve ever ask for. His name was Norman. I will definitely give him a 10.

Had the vehicle I was looking for and the process of negotiating a fair was painless.

Service manager, Korey did a great job. The service requested took several hours because the mechanic didn't realize that the machine was mal-functioning. I would recommend that you provide bottled water for customers that have to wait several hours. Customers don't always carry cash for machines and I really don't want to use my credit card in the machines. Every employee that greeted me during "my stay" in the waiting room were very friendly.

this is not a place put 55grand to buy a jeep. a week after I bought the jeep my tire was damaged, under warranty they changed it. the guy who put the tire on forgot putting jeep cap on. I complained, they refused to put. Yesterday I changed my oil there the supervisor again refused, citing too much time lapsed.....What kinda idiot treats a good customer like this? But my the tech, Michael who took the jeep for me was excellent first time I felt like this place has some hope because guys like him exist there. If you want to learn how the service is rendered go to a Lexus service center....

My dealer was Franklin and he was excellent. I?m hard to please and I know I can give people a hard time but, he stayed consistent and really helped me out. I went in thinking I would only be able to finance a used car but, I ended up getting a 2019 Jeep; thanks to Frank and the finance team. Everyone there seemed to want to truly help me out. I can honestly say that I would recommend anyone to auto nation-reliant area.

Shane was awesome

If you want fast, smooth and excellent service, ask for Franklin!!! He's great at what he does and he'll get you in the best vehicle possible!

My salesman David Albert answered all my questions, introduced me to the sales manager, and made the purchase of my scatpack charger a very enjoyable experience.

Purchased Car Here Thanks To Jennifer and Crew Look forward to purchasing again here soon

The people there were very nice, helped me every step of the way. All were very thoughtful and kind. Tomas, Jealyn, and Jesse were absolutely amazing in helping from picking out my new car to getting it off the lot. Thank you tons for all the help and patience! I've been recommending everyone to them.

Mr. Mike was very nice and sweet !!! When I pulled in to the service department he was very fast to come out and help ! He was very attentive and made sure i was taken care of . I would highly recommend him as an service agent he’s also very patient .

Was a very good experience. David worked with me to get the payment that I wanted and Jaelyn was a pleasure to work with in dealing with all the paperwork. My family will buy there again.

Shane the salesman was very helpful answered all of my questions he went above and beyond to make sure I was comfortable when buying and was very knowledgable about the vehicles.

2/15/19: Purchased a new 2018 Ram 2500 here in September. My purchasing experience was decent but now that I have gotten my truck serviced here twice it has been nothing but problems. First, I came to have the truck aligned due to it being a little off from the manufacturer. I made an appointment in the morning for which I had to take off work. Sure enough they forgot to schedule it and I had to take off work once again to bring it back the next morning. On top of this it took 4 hours to get my truck back..... 4 Hours for an alignment after they dropped the ball on my previous appointment? Ridiculous! Second, I brought my truck in for an oil change and tire rotation last weekend. All was well, until the next morning (once again on my way to work) when my dash-board display alerted me that my rear tires were severely low due to the fact that they forgot to adjust my tire pressure from front to rear when they did the tire rotation. I'm no mechanic but only an idiot gives a truck to a customer without following standard procedure. Its that simple, just do your job. Thirdly, I called today to get an estimate on getting the fuel filters changed. After being hung up on then calling again, I was given a quote of over $400 to replace the front and rear fuel filters. The filters themselves cost $100. So they want over $300 to change 2 filters (A total of no more than 1.5 hours of work for even an inexperienced tech) Note: a friend of mine and myself performed this work on his truck (same as mine) ourselves in about 2 hours including the time it took to learn how to do it. Another Ram dealership in Houston quoted $200 for fuel filter replacement. Regardless, I will never bring my truck here for servicing ever again as I assume it will one day lead to a serious safety issue and it is apparent that they hire "bottom of the barrel" service techs to work on $50K + trucks. I hope this review saves someone as much time as Auto Nation Houston has wasted of mine. Edit: 3/29/19. I just tried calling the dealership a few hours ago to address my previous issues/review(above) as well as to confirm my appointment on Monday to get recall work done on my 2018 Ram 2500 I purchased here in September. Sure enough, when I called to confirm my appointment (took 3 calls to get someone to answer) I was told I needed my vin number to confirm an appointment. As I was reading it out to the the service advisor, I was interrupted by being put on hold in the middle of my sentence. I waited 10 minutes on hold then decided to hang up and call back. Sure enough the same guy answers right away. I then proceeded to say "Hi its me again, we may have been disconnected but I was trying to confirm a service appointment for Monday" CLICK!. Guy hung up on me...... I then tried to call the front desk to speak with the general manager to discuss this craziness. But sure enough I was told that he was in a meeting..... Im sorry, but being in sales myself I know that line oh too well. So essentially, if you have a problem at this dealership there is no way to get it resolved besides walking in in-person to hopefully find someone who is willing/cares enough to help. In my experience with this dealership (as you will read above), that probably isn't going to happen. I can honestly say I have never had this bad of an experience time and time again with a dealership. Especially one that I purchased a $52,000 truck from just a few months ago. Unbelievable!

Great job on finding my style and colour Jeep wanted!! Bad job on checking it, I had to return it for faulty Start/Stop system long morning stuck in service already. Also was not show how to remove soft-top

The entire team at the dealership were amazing! From start to finish. Special thanks to Tomas, Jesse & Jailyn for such great patience and dedication in helping my boyfriend walk out with a car. We will definitely recommend this dealership to everyone that we know who will be needing a car.

The entire team at the dealership were amazing! From start to finish. Special thanks to Tomas, Jesse & Jailyn for such great patience and dedication in helping my boyfriend walk out with a car. We will definitely recommend this dealership to everyone that we know who will be needing a car.

I enrolled online. They were ready to start when I got there and they immediately started on my Jeep Trackhawk. It was done quickly and they even found me a discount. I'll be going back, it was a good experience.

The staff was knowledgeable and friendly. The service was fast and complete. I like using Autonation for my Jeep service

Quick an easy to get done

Fantastic bying experience - from the Sales Person to thr GM to the finance people- top rate. Extremely happy with the dealership and the new widebody challenger.

I had my Jeep serviced and Kevin took care of explaining exactly what was going on, why it needed to be fixed, and of course how much it would all cost. In the end, I also did some internet searching and found out that AutoNation has coupons available on their website, and I was able to get a 15% discount. I would definitely trust them with my Jeep again.

Pros: Very affordable price, plus there is always specia deal which brought me the third row seating for free. Plenty of leg and head room for first and second row. Second row can be moved back and forth to creat more leg room for third row. Pretty high ground clearance allowed me to drive through rough road and Harvey flooding like a pick up truck. Low maintenance and easy access to oil change kept it away from any service through 75000 miles.

What a nice and pleasant car buying expirence I had. David Albert was great, knowledgable, and made my car purchase easy, quick, and enjoyable. Jaelyn Thurner and Amy Fraser found me a lower interest rate then my bank had preapproved me for. Overall, what a painless and pleasant expirence I had at Autonation.

FCA US Scheduled an appointment for me here because this dealership said they would be able to complete the minor repair under warranty same day. They did not complete the repair the same day. They did not even diagnose the issue same day. I don't understand why the ability to schedule service doesn't exist with FCA. It's more than just an inconvenience to turn over your vehicle for an unknown length of time. Staff was friendly, but completely unresponsive to my calls looking for status updates.

Tomas made this a quick easy purchase. Was able to beat pricing from other dealers

ROBIN,It was a fantastic experience. Very customer-friendly/employee Thank you FOR being some nice to us need to go backing for more up dates and service

Alright but not happy

Do not go to this place they are scammers all the way through. They kept my car in the repair shop for months without calling to give me any updates then when they returned my car there were lights still on they halfway fixed my car. Not only did they halfway fix my car but they told enterprise that they would pay for the outstanding balance for my rental because they had been working on my car for so long and when it came time they refused to pay enterprise. DO NOT GO TO THESE SCAMMERS.

Friendly and great customer service though seemingly not concerned with time constraints. Leaving your car overnight seems to be the resolution for everything aside for $120.00 oil change on a Chrysler. 😪

I had yet another terrible experience at Auto Nation! I told my friend I didn't want to go back, since I had an awful experience before. I took a chance and it happened again! Omg! I told family and friends Please Don't go there"Auto Nation at the South Loop location." I must say Patricia thank you for trying your best. Kory A. You should be in another field until you learn to work as a team player!

Had a terrible experience with a Service advisor at this place. I was picking up a car and I asked a question about the diagnosis and I was told to read the paper. I saw what was on the paper but I wanted to understand how they came to that conclusion. He refused to explain. When I asked for the Manger Advisor that didn't go well. Eventually I spoke to manager and did receive and an explanation. Advisor initially told us the issue was so bad and offered purchase the late model vehicle from us for a bottom dollar price. We got a second opinion and it turned out to be the battery. Terrible experience and I hope this isn't part of AutoNations buisness model.

I had a great experience.my sales guy Mr F.Marcion went above and beyond to help me with the dealdeal me feel comfortable with everything.i would recommend people I know..

Highly recommended! I had been dealing with 8 different dealerships for a two week period and was just about at my breaking point. I came across this Autonation dealership online. I emailed them exactly what I wanted and asked for a price breakdown with a drive-out total. I received it within a short amount of time, which was after hours for myself. The next morning I made a deal within 15 minutes over the phone. I drove 2.5 hours for the vehicle and would do it again to deal with this dealership. Toni was awesome and so pleasant to deal with!

Worst experience. Took my car to get a diagnostic because it had the brake and other lights and it was shaking a lot when I would brake. The service person helping me said the shaking was due to the brake light. They diagnose and said it was the brake module and some sensors quote me at 1400. Job was done lights were off but car was still shaking. Took the car back and they were trying to charge me more saying it was something else. Please save your money and take your car somewhere else. This place just want to take your money not fix the problem and then say it something else when you go back. I feel really disappointed that I payed 1400 for something that was not going to fix the problem and this place doesn‘t want to take responsibility of a bad diagnostic.

These people are awesome. Ask for David Albert. I really appreciated the way he treated me in shopping for a vehicle.

Easy appointment, great service advisor, and finished service ontime. Expensive battery, but with a 4 year warranty.

Franklin is awesome! He got me through the buying process quickly and didn’t waste my time. He also worked with me to navigate my specific buying needs and got me a deal I’m leaving happy with. If I could rate this 10 stars I would.

The salesman Tomas Brizuela was very patient, kinda and helpful. He made the process so easy on getting my first vehicle. Definitely recommend it!

We went to the Spring, TX location. Honestly the best dealership we have ever been too. The entire staff at the Spring location is amazing! we have bought 5 vehicles from here.

best customer care.Tony is the best

So glad i stumbled onto Jennifer! She made the process so easy and made sure i got a fair price on my new car! For the same exact car, at another AutoNation branch, i would’ve paid a few thousand dollars more. I’ll be car shopping with her and AutoNation Houston going forward and will refer all of my friends and family! She was even kind enough to entertain my toddler while i did the paperwork! Thank you jenn!

AutoNation Chrysler great inventory great selection great customer service check out AutoNation for your next vehicle

The salesrep who spoke with me, Jennifer, was very nice, no issues with her whatsoever. THE FEMALE FINANCE REP SOMETHING ELSE ENTIRELY. The female finance manager (young blonde) is an entirely different scenario. I came in with my own financing for a used vehicle that was online, when the female finance manager found out she said she still wanted to talk numbers with me. I politely said, thanks but declined, I have financing. She proceeded to just keep trying to talk with me about their financing, I understand the woman has a job to do, but again I politely declined. She then wanted to know my interest rate and I politely declined to share it, it was at THIS point that she became very disrespectful. She got a bit loud and stated I was only the 2nd person in her life that had ever declined to tell her and her drama ensued. She huffed and puffed while walking away and muttering in disbelief that I would not share my personal business with her. Why would I? There was no need. The sales rep came back and apologized profusely for the woman's behavior. Five minutes later the female finance manager came back and speaking VERY loudly starting telling me that she had looked up the rates at the place where she thought my financing was from and said that there was no way they could be giving me a good deal. Went on to say they were going to charge me all kinds of fees and that their loans are subject to collateral. SERIOUSLY? ALL car loans are subject to collateral---the car one is purchasing IS the collateral. First of all, the dealership would have no idea about anything--never had them run my credit since I came in with my own financing. In any case, the woman ranted at me for a full-on five minutes and then stomped off again. If she thought her display of drama would inspire me to let her have my business, she needs a new line of work. Definitely, one of THE most disrespectful displays I have EVER witnessed. I left the dealership with a purchase order for the vehicle, but after sleeping on it I decided that they did not earn the privilege of my business. No fault on the salesperson, she was very nice, I felt bad about that but I just could bring myself to give these folks my money after the way the female finance manager behaved towards me. Too many other places out there to obtain a vehicle from that are free of the immature drama.

Terrible service, kept my car for a whole day just to change a light bulb, didn’t call me to let me know the status I called 4 different numbers to speak to no one, told me I would have to call back in an hour to speak to a manager, (on hold) I’ve been on hold for 22 minutes so far for the second time! Waiting. I don’t recommend MY WORSE ENEMY to go to this place beyond bad service!

They made the truck buying experience quick and easy. They took very good care of me while I was there and took the time to follow up with me after I purchased to make sure everything was going good.

Appreciate the great service that Kevin S. has provided. He meets all expectation in customer service. Very professional in giving detail to my needs. Thank you very much.

Really thankful for the staff. They helped me figure out my warranty status, provided a shuttle with a great driver that got me to work & their techs did a great job in letting me know the issues in my vehicle! I would recommend them if u are anywhere in the Houston area!!

Had great time

Don't ever buy an extended warrantee here. You'll be lied to and jerked around by finance and the service department when you need something as simple as a starter fixed.

I went one week ago and korey Austrie was such a professional and dedicated worker ! I am more than satisfied with his help and time ! Since 2016 take my car there to do all the service convenient and I truly trust in this dealer ! They are so dedicated a their customers ! 1000000% excellent service

Why make an appointment for service. Already 1 hour past appointment and I’m still 2 vehicles away from oil change even starting. Wasted day for me. Disappointed 😔

Awesome experience for a my first Chrysler. Service was great thanks to corey my advisor. Walked me thru all my repairs and very attentive to my questions and calls.

Recently had the pleasure of working with Antoni Garcia purchasing my new truck. Couldn't have asked for a better experience. From the timely email response to my first inquiry, setting up our meeting, and having the truck ready to go for me first thing in the morning the day I came down to drive and purchase. Got literally everything I wanted and couldn't be happier with the experience.

The salesperson Ali was awesome he was very helpful and patient in helping me qualify for the BMW I ended up purchasing the Accounts Dept staff was also great and friendly as I rang the bell after my purchase. The entire staff there is open and friendly I recommend them highly and remember to ask for Ali to help you find your next dream car.

Went in for service. Robin was the advisor. They as lways do a great job.

At this point I don’t know if i can recommend this place, or their extended powertrain coverage. I’ve financed much more money for nothing it seems like, because for the past week, I’ve had extremely uncaring attitudes from this place all around when it comes to a vehicle I bought FROM THEM in July 2018. On Wednesday 02/13/19, after no attempts at contact on their part, I realize that I may have made a costly mistake purchasing from here.

Excellent service. My service rep (Frank) was very professional and they got my vehicle repaired fast.

I am happy that they fixed my car, but Jermaine was very rude. From insinuating that I was going to have to pay for everything and refusing to look up my warranty. I knew my fan was what had stopped working, but even with that info, would not confirm that if it was, that all I would pay was my deductible. He was very rude in his phone call telling me that my car was ready for pickup, too. I hope I never have to deal with him again. He is not personable and should not be in the reception a area.

1 diagnostics .no repairs .no labor..i have to pay .$421.00. Totaly bad bussnied..

Worst service ever I called to get details on a oil change for my jeep and asked ther service guy if you offer the Mopar coupon from mopars website he told me that I have to bring in the coupon and let them see it. I asked him if he could go to mopar’s website and check and let me know because I’m far from his dealership. He said no he can’t it’s the customers responsibility. Then hangs up in my face. Never buy or get your service at this dealership. River oaks is a lot better.

Had a coupon from the MoPar website, wich was honored, went on for an oil change, was in & out quicker than expected. S/O to Jesus the mechanic & Jermaine, the service advisor. Great service!!!🏆 I shall return for future service needs on my Jeep.

If you want the worst customer service & sales service, go here. I will make sure everyone I know is aware.

Very knowledgeable staff in parts. Went the distance to find what we needed.

I went in to the Katy location to test drive jeeps and ended up test driving two different jeeps. I filled out a paper online to receive a $50 gift card for test driving. That was a month ago and after at least 8 emails to Porter52 and the general manager walk @ autonation,and 3 trips to the dealership, I still have not received any feedback or my gift card. I am really dissapointed and I know that I will not purchase from Autonation. If you cant give feedback on an email or a visit.. why should I buy from you.

Didn't take as long as other purchases at car dealerships. Loved my sales rep, Derrick Randolph. Looked like the crew enjoys working together and that's nice to see.

Devon Floyd (my salesman) was kind and very easy to work with. I got a brand new Pacifica at a great price and my family and I absolutely love it! Devon helped me every step of the way to get us what we needed. I definitely recommend working with Devon.

My vehicle was checked in by service advisor Robin and everything to be serviced was done in a timely manner.

Devon Floyd (my salesman) was kind and very easy to work with. I got a brand new Pacifica at a great price and my family and I absolutely love it! Devon helped me every step of the way to get us what we needed. I definitely recommend working with Devon.

It was a fantastic experience. Very customer-friendly! Thank you

Great, Prompt and courteous service. Thank you for making me feel special!

Bad service don’t know what there doing with your car didn’t call what going with your car they don’t care they take too long never going there again

Charged nearly $200 per/visit for diagnostic for 2 visits 14 days apart

I met frank. He is great.

I've been doing business with this autonation for the past serval years tge service team has been awesome. Thanks Jermaine Brown for the quick oil change.

Good Service

I came at 5:10pm go get an oil change after calling to see if they would still get my car in today. Which they said they would. When I get there “service advisor” jermaine brown tells me it will take 1 hour to change the oil. After an hour and 20 minutes of waiting they tell me they will not have enough time and that they are about to close. They definitely need better communication with their customers

Great car buying Experience with my salesman Tony Garcia very professional and will answer all of your questions.

Tony was incredibly helpful and welcoming! He had a huge knowledge base for all the product on the floor. Everyone at Autonation was incredibly kind. They truly made buying a new car easy and enjoyable.

Tony was super helpful and welcoming. We were greeted by the kindest people and everyone at Auto Nation made buying our new car easy and enjoyable!

Don't get body work here Warranty decal replacement fail 1 star New car sales 5 stars thus the 3 star UPDATE We went 2 purchase our 5th New FCA vehicle from this dealership since March 2017, yes really, thanks to the great economy. Thanks to Trump This is a verifible & truthful review Our salesman had taken another job so we were matched with the best they had that didn't return calls & had zero motivation to sell us a car This dealership has soured bigtime Kept trying to push Ram on us to get rebate because they didn't want to pay reasonable price for trade We already have two Rams We wanted a Jeep Wrangler JLU Sahara Went to Gulfgate got a JLU Sahara & 7k more for trade Skip to Gulfgate save time $ & trouble. Same thing when we shopped for a second JLU, they offered $17K for our truck that is selling for $30K used. Every other dealership offered thousands more.

Good service and respectable employees. Kevin did a great job with getting me in and out

Jarmaine Brown in service department was very helpful. His personality and greetings was very welcoming and I was promised get work and that's what I received as promised. I was very pleased with the work an timing. I will be back.

The team at AutoNation did a phenomenal job working together with me and amongst themselves to provide me with by far the best experience I’ve ever had at an auto dealership. It started from the top, with Mr. Brian Gage getting involved and communicating with his team. Through constant communication with him, he convinced me that his dealership would take care of me. That spoke volumes to me that he would be interested in what the customers wishes and expectations were. The salesman Derick Randolph worked with me for the most part, helping out his teammate Jesse Jimenez, with whom I finished the deal with. In the end, I rode away in a brand new Dodge Ram, after trading in a vehicle that I had a bunch of negative equity in. The team worked out a solution that was best for me and saved me a tone of money. In turn I will be buying accessories and getting my vehicle serviced at this location, which is nearly 30 miles from me. But they are worth the drive! Thanks, guys!

Good service 👍💯

I went to get my oil changed I was told it would be about an hour. About 20 minutes after being there the rep came out and showed me this filthy air filter saying it was my in cab filter on my 2016 Ram 1500. I decline them installing it and told them I would take care of it myself. They said okay no problem it will be about 20 30 more minutes before you're ready. Got my vehicle back decided to install the filter and lo and behold the space where my cabin air filter is supposed to go has to be manually cut out and has not been cut out so the filter that I was shown and told had come out of my truck was not a filter out of my truck. I'm not sure what kind of games they are playing up there but I think that's pretty messed up of them trying to take advantage of the customer. I bought my truck at this dealership and wanted to continue to patronize here but after this experience I don't think I will ever be returning.

Did not disclose over $3600.00 in repairs that they knew of and then failed to properly repair the one that I pointed out to them. The finance people are high pressure salesman for the vehicle protection plan which I am sure they get a good commission on. The service department is slow and doesn't seem to care about the customer.

They didn't discuss the $3644.00 in needed repairs that they had declined to do with the repair order. When I caught a defective TPMS they supposedly repaired it, but the light was back on before I got home. Finance was a high pressure sales for a warranty, which I am glad I took out when I discovered the declined repairs included a transfer case.

I am extremely disappointed with my overall buying experience. I saw my vehicle online, secured financing through my credit union, so I just needed to pick up my car. As a result of a defect with the car, I was promised that I would get 2 replacement keys(the only 1 provided doesn't work), the vehicle would be tinted, and the scratches on the console would be repaired. It is a week later, and I am still getting the run around. Also while completing my purchase, the finance manager told me that she could beat the extended warranty deal that was offered by my credit union, and she promised 4 years $50,000 miles Gold package, with a discounted $200 deductible instead of the $400, for $2900. I purchased the deal she offered me, then was told that she couldn't offer me what she sold to me, and I would have to wait for my refund. If I knew what I knew now, I would have steered clear of this dealership and the false promises that were told to me.

I am extremely disappointed with my overall buying experience. I saw my vehicle online, secured financing through my credit union, so I just needed to pick up my car. As a result of a defect with the car, I was promised that I would get 2 replacement keys(the only 1 provided doesn't work), the vehicle would be tinted, and the scratches on the console would be repaired. It is a week later, and I am still getting the run around. Also while completing my purchase, the finance manager told me that she could beat the extended warranty deal that was offered by my credit union, and she promised 4 years $50,000 miles Gold package, with a discounted $200 deductible instead of the $400, for $2900. I purchased the deal she offered me, then was told that she couldn't offer me what she sold to me, and I would have to wait for my refund. If I knew what I knew now, I would have steered clear of this dealership and the false promises that were told to me.

Trying to close the deal on New Year's day and they stuck around until we got it done!

I do not recommend getting your vehicle serviced at this dealership. I brought my 2014 Jeep Grand Cherokee 5.7 L in for an oil change and to have a noise in the front suspension checked. The service was initally quoted at $600 because the representative tried to add additional unneccessary services that I did not request. I asked them to quote just the oil change and a road test to check the front end noise, and was told a road test would be $250! I declined all services except to have an oil change and the standard multipoint inspection (which the representative said was included with all services). Oil change was $80, when I went to pick up my Jeep they tried to charge me for a state inspection, which I already had and did not request. At this point I was very displeased with there services so I checked the oil level and noticed it was not even to the dip stick. I requested more oil to be add, which they did willingly but they then over filled it. Now 3500 miles later I am changing the oil myself (I usually change it myself) and noticed the oil filter they used is not the correct size for the engine; see photo. Filter on the right from AutoNation, filter on the left correct for my car.

Came in thinking I was getting a used car left with a brand new 2019 car!! Best customer service. The staff where GREAT thank you Tony Garcia! Your the best. Can’t forget my sale agent he was great.

Was a great experience came in thinking I was getting a used care ended up with a 2019 brand new car! The staff was great thank you guys!

Service Advisor was not knowledgeable about my vehicle. I was asked if my vehicle was a turbo. I own a diesel and he should’ve known that ALL diesel have at least one turbo. They also weren’t knowledgeable of there own specials. I had a coupon for a $69 oil change which had their address on it and had no idea they were running a special. On top of that, they were charging $60 for new windshield wipers. You can go to Walmart and save more than 50%!! Autonation should be ashamed of themselves charging $60 for windshield wipers!!!!

My salesman was very helpful and there was no pressure to buy. I fell in love with my Jeep. It drives so nice. The finance manager found a great interest rate for me. Great experience, lovely vehicle.

My service agent Rhonda was a God-send!!

Worst customer service. Managers need to teach their staff how to smile. No one knows how to behave to a customer. They never greet or smile. Every one has a worse attitude. Never go there. They made me feel like I’m there to receive something free. If there is a rating less than zero I’ll give that. The worst of the worst place I ever went to service my truck in the last 10 years

Great experience at this particular Auto Nation. Patricia Z. at this location(SW Houston) went above and beyond to assist us in our car purchase. She is an amazing sales person. And her finance team made it very easy to work with. I definitely recommend this location and please ask for Patricia Z. when you go in. Loved their service!

The worst ever. Stay away from this dealership. Prices aren’t the best and the follow through is horrible.

Service department hung up on me and when went in to have them look at the car they didn't even bother to try to take care of what was wrong with the car.

My experience at AutoNation was the best I every had. Everyone from the moment I got their was on point. Did not go in 2 buy a new car, but after talking to Patricia I could not help myself. She is priceless, thank you Patricia for making buying a SUV so great.

Jeep breaks all fixed, excellent shuttle service.

Typical bait and switch. Here look at your car.sit in it.take it for a test drive..lets now hike the damn price.pretend we didnt give you a solid quote.act like we never gave you paperwork.oh its a problem with the bank now.lets increase those monthly payments by 150 or more...oh and stay and wait in the office while we go chit chat..your time means nothing...drive pass this one guys....

Said they were going to do warranty service. Not done - kept truck for 3 days.

Usual dog and pony show of buying a new car, but the personnel were pleasant and interactive. I did get straight answers regarding the vehicles. Complicated by my wanting an auto that wasn't local.

I went there for service. My scheduled advisor was not even in the day I had scheduled 2 weeks prior. The only advisor that offered to help me was Kori. He was the only other advisor to even acknowledge me. He was courteous and helpful. The department was way understaffed and once again he was the only person in there with a smile on his face. All the other advisors as well as cashier seemed like they didn’t want to be there. If you have to go there for service, I suggest you only see Kori!

Would like to nominate Cory Austrie for Employee of the month.

AutoNation Collision was really great during the repair of my car. Laura was extremely helpful in the process and keeping me in the loop of the status of the car. They also were very helpful in dealing with the insurance company so I didn't have to interface with too many people at once. Highly recommend!

First time at this dealership and quite honestly, we had an amazing experience. Jesse Jimenez is by far the best salesman I've dealt with. The most kind, honest, humble and patient we've ever seen. Never once rushed us in our decision. You don’t find too many salesmen like this nowadays. Will definitely go back and see him in the future. Thank you so much! PS. We love our new Jeep Wrangler!!! *I mean my wife loves her new jeep!*

First time at this dealership and quite honestly, we had an amazing experience. Jesse Jimenez is by far the best salesman I've dealt with. The most kind, honest, humble and patient we've ever seen. Never once rushed us in our decision. You don’t find too many salesmen like this nowadays. Will definitely go back and see him in the future. Thank you so much! PS. We love our new Jeep Wrangler!!! *I mean my wife loves her new jeep!*

If you decide to buy a vehicle go here and ask for Jennifer Sampson she is awesome she actually took the time on her day off to help me prepare for buying a new keep and I know that when i got my down payment saved sheb is the first person I'm going to see! She isn't trying to pressure me or nothing she just wants to make sure I get the best deal just wanted to give her the credit for her hard work off the clock!

Took my vehicle in for recall service. Service was great and done in 2 days. Excellent service and turn around time. Will recommend this dealership to family and friends.

Great service and customer care

Tony is our go to person now. He is very sweet and was able to help me find the car I wanted.

David Albert was my salesman, He answered all of my questions and concerns about the vehicle. Before leaving he filled my gas tank up and made sure I knew how to use every detail of the car, he sent over a manual book via email because the car didn’t come with one. Even after purchase David placed my licenses, tags and etc on my new vehicle. David went above and beyond making sure everything needed before and after the sale of the car was taken care of! I have a lot of friends looking to buy and trade in their cars. I will definitely recommend them to him.

Only place I like to shop for a vehicle. Best service and after the sale support I've ever had. If your looking for a Dodge Chrysler or Jeep come see these guys here! Ask for Derrick and Amy and tell them I referred you and they will take good care of you!

I love to shop when they have their sales

Not good service from personal at service first time took away keys from device department after 3 hours waiting on a oil change never done .. second time here left pick up at 8:30 am right now is 5:15 and I am still here for an oil change and state inspection. 👎🏻👎🏻

My name is Shawn Wilson. The car salesman who sold me my new 2019 Dodge Durango was great!! I had just left another dealership and the salesman was not helpful at all. I liked the idea that he greeted us before even entering the dealership. He asked me what I was looking for. He addressed all of my questions and concerns. He was really knowledgeable and was never misleading. It is good to know there are still honest car salesman still wrong.

Awesome buying experience at this dealership. Derrik Randolph, my salesman, was very knowledgeable and helpful throughout the entire process. He understood exactly what I was looking for and helped me find the best vehicle for my budget. I will definitely return to Autonation for my next potential purchase.

Patricia Zabaleta was the ideal sales person during my experience with AutoNation! She was very knowledgable and willing to go above and beyond to help me find the right vehicle. I can't say enough how much I appreciate everything she did during my search and I will be recommending her to everyone I know!

Got what I wanted. 2018 Dodge ram3500 Lonestar Silver Edition dually.

Fadt, quick, excellent service. Thank you Kevin.

I decided to call auto nation due to all the pink license plate frames I saw around town. On the call, I spoke with a gentleman by the name of Derrik Randolph. I explained my situation and explained what I was looking for. I came in just a few days after that call and met with Derrick. Derrick was such a joy during the entire process. I really appreciated the professionalism and how he valued my time. I had to leave shortly after my appointment with Derrick. That same day that I came in and met with Derrick, I was approved for a new 2019 vehicle. I was not able to return that same day but they did hold the vehicle for me until the following morning. Hats off to their finance team, Amy Fraser (Director) and Jose Turcios (Manager). They made the entire process a breeze! I would suggest anyone in the market for a new or used Jeep, Chrysler or Dodge to stop in their location! -Purchased 2019 Jeep Grand Cherokee -

Great place. Staff were friendly and attended every request

Had an outstanding experience with Franklin today! Showed me several trucks, but we found the one I wanted. If you’re in the market, this is the place to go. Even got the GM to come help us!

Cool experience, good service and good prices.

I had an urgent issue and Corey got the repairs to my Jeep done very quickly. Thanks a lot!!

Bad bad bad customer service overall.. Service department poor customer service specially mr frank , he can’t even explain you the car problem. I don’t recommend you guys to take your car to this location.

We had a pleasing experience shopping for a new car. Best service and really patient people. Thomas truly helped us go out of the dealership happy and with a new car!

My experience with this Dealership was a good one They really took care of me And got in the vehicle I wanted Thank you Chris Adams and AutoNation

Had an appointment for 730 am on a Saturday for a second recall on same issue plus an oil change n tire rotation. Get there on time and only 2 people working desk. Instead of checking in people who have appointments I have to wait in line for nearly half an hour behind people who don’t have appointment. Now 2.5 hours later and my car still isn’t done. This was supposed to be a 90 minute job. What’s the use of making appointment if it’s not honored??? Definitely not happy about process.

Lied many times and would not return calls. Would not provide the rental they were supposed to. Car was under warranty. Told the service manager about my experience he said "ok". No apology.

The Shop Foreman took my truck back and within 10 minutes had completed the state inspection. He was so helpful and nice!! Great guy!!

The experience was wonderful. General Manager Is Awesome & Derrik Randolph is a EXCELLENT Salesman

The service manager, Tim listened to my request not to overfill the the car with oil. The wait time was shorter than I had expected. The only minor gripe I had was there was an oil spill over the valve cover where the filler cap is. Easily cleaned, hopefully next time their technician will be a little more careful.

As long as I have been coming there. It has not been know one there like jermaine brown. As long as he is there I will always come back.

As long as. Me Jermaine Brown is a advisor there I will always come there and tell me friends about the good service he gave me.

As long as I have been coming there no one has never been as nice and as good as. Mr Jermaine Brown has been. As long as he is there I will always come for my service.

I am unsure where to start on how great of an experience it was to purchase with AutoNation Chrysler Dodge Jeep Ram Houston. Patricia Zabaleta was an excellent sales associate. She was informative and not pushy. Me and my husband came only to get a feel for pricing on a Jeep Grand Cherokee and left with a 2017 BMW x6, my dream car!! The process was seamless. I traded in my 2014 Nissan Altima and even that was not a hassle. I am beyond thankful for each and everyone's role in the purchase of our new car!! Will definitely refer others and look forward to doing business in the future.

Jesse Jimenez provides the best Sales Experience I’ve ever had from understanding what I was looking for and working with my budget. He made the experience painless and enjoyable! Would highly recommend to anyone!

I can't answer that, my car still there and I always have to wait

Great vehicle selection, great factory and dealer incentives - all good!

My radio was improperly install after replacing the airbag recall.

Franklin Marcion is your guy!! I appreciate the communication and thanks to him my first experience at Autonation went great. He got me the car I wanted and took his time with me helping to make sure I was happy with my purchase. I recommend him for sure to anyone looking to purchase a car. He knows what he’s talking about, he listens to what you want & does what he can to make it happen.

The attention I received as a return customer was excellent. The sales agent Tony Garcia understood what I was looking for, moved quickly to get our sale completed with minimum wait and when handing over the keys to my new Jeep he took care that the car was ready! I will definitely return to Autonation Chrysler for my next new car! I highly recommend this dealership!

We were there for hours. They want to get an approval before seeing if the car you want is available. We did, it wasn't. Wanted to look at another car, did the approval process again for that car before we could even go to see it. They charge $395 for window tint and another $395 for wheel locks as dealer options on all cars. Even though the car we were looking at came in with tinted windows, they didn't put the tint on. The salesman said that was procedure, just how AutoNation does it and it can't be taken off. How is that even legal? Would never buy a car from any AutoNation. We ended up going somewhere else.

I bought me a car and my daughter a car. The service was superb and our salesman, Franklin Marcion was amazing. He did not stop until we were satisfied and the deal was done with the terms we required. I will certainly be back to purchase another vehicle but only if Franklin Marcion is my salesman.

Horrible place. I can honestly say that I have never left the place a happy customer. No point of setting up an appointee to take your car in, they will more than likely not even look at it and instead of fixing the issue will try to sell you other services you don’t need. Service advisors truly do not care about the customer service. I took my car in for an appointment at 8am. Did not get a call the whole day. My car had not been checked. I called at 4:30pm to check on it to just be told they couldn’t find the issue but that they would get back to it tomorrow. I called at 2pm the next day and finally they said my car was done that they had resolved the issues. Pick up the cat drive it home and all the lights are back on. They tell me everything is fine and that the check engine light with turn off by itself because there’s nothing wrong with the car. Long story short I take it to another dealership the dodge dealership on Kirby Jeep and dodge river oaks. Theh immediately run the codes have me drop off the car. Tell me everything that needs to get done and a couple of days later I’m picking up my car. They told me it was a good thing I took it in and that they couldn’t believe the other dealership had told me everything was fine and let me go like that. Today I Tried contacting the AutoNation managers multiple times so that I could explain my recent experience with them and I can never get a hold of them. In their answering machine they ask you to leave a voicemail with your info so that they can call you back but they never do.

Got a good deal on a new 2019 Ram

Very poor customer service

Franklin Marcion thank you for your excellent service today. I truly appreciate your authenticity and honesty. I recommend that customers come speak with you because you showed me facts and helped me find the best ride for my buck. This guy knows what he's talking about, and knows what he's doing. I've sat with sales guys for hours before, I walked out a dealership then regret my decision if I made one. But I feel comfortable leaving the lot with my new ride. Knowing that I made an excellent decision. And I have Franklin to thank for it. So thank you. And again I recommend this guy..

I will not be returning here and I strongly suggest you don't. Mainly, for customer service reasons (I can't speak for car sales or the mechanics). Previous to my last experience, i've always not been pleased with the service (had my Jeep serviced here about 3 times now), but I've had enough. I plan to find a good local mechanic to work on my Jeep from now on. In detail, I was charged $1200 for a radiator motor that needed to be replaced. $800 was for labor charges. I got the call at 9am that they found out the problem (Mind you, you are charged $126 just for them to inspect your car). 3 hours later at 12pm, I was called that my jeep was done. So that is 3 hours worth of work for $800? Didn't make sense or just felt like an extremely inflated hourly rate. When we questioned, our rep was extremely rude to us, especially my wife. Belittling her and making her feel like she was incompetent. It took a lot to not escalate this scene but long story short, don't visit here for a car repair. You will be ripped off. But i guess that is nothing new when it comes to working with the dealers for car repair... That's always been the reputation they had and I see why. Save time and money and take business elsewhere. ------------ RESPONDING TO THE RESPONSE FROM AUTONATION CHRYSLER DODGE JEEP @autonation.... I've tried to contact your GM. I was told that the GM would be calling me but also warned that the same person who I had the issue with could also call me. I don't need to speak with that person. I've yet to have a call back. It's been over a week now.

It was my first time going to this dealership & I felt very comfortable. The building & staff were very organized & professional. Highly recommend this place if you’re planning on getting a new car or trading yours in.

Great dodge dealer

muy buena excelente la ayuda y la atencion te ayudan a encontrar lo que satisface tus explicativas

Being without a car for two weeks and trying to find one during that time span was very frustrating. I was looking for a 2018 Jeep Compass and was not having any luck. I visited 10 dealerships. Finally, I registered on truecar and received an email from David Albert. They had the car and the price I could work with. When I arrived at AutoNation David came out to greet me and was extremely down to earth. He catered to my needs. He nevered tried to shove number figures in my face, he was collected and had my best interest in mind. Thank you David Albert and thank you AutoNation for being my best experience!

AutoNation not only had the best price but also has the best car salesman! Thank you David Albert for making this experience wonderful.

Franklin Marcion And Amin are the best! They helped me find a beautiful car!!! Come down and they’ll take care of you!!!! Very helpful and friendly!!! BEST salesman ever!

Our service Advisor Sonny was a professional salesman. No hassle and worked to get us the price we wanted. Awesome service. When you go to AUTONATION, ask for Sonny!

Very good service and excellent people

Cory was a great help , even though I didn’t get to meet him or see him as he was really busy the time I went to drop off the car , he was keeping me updated via phone calls at all time , had my car in and out in no time I really appreciated every update he gave me as they were working on my car

It was great. I went in the morning & dropped off. They offered to drop me to work, but I had a ride. My vehicle is in good condition so they wanted to make an offer... I declined & they didn't pursue that conversation further. I went back & drove off with my vehicle. Through the entire experience, for a recall, the staff was amazing. If I was looking for a vehicle I'd shop here. The best experience I've had at a dealership yet. Charles L.

If you're looking forward to a really great car buying experience, ask for Lance! He was professional, knowledgeable, experienced and made my overall experience worth it! Thanks Lance!

I really appreciate the help and attention Tim displayed during my visit. He has a genuine care for his customers and their vehicles. My car came in sick and left healed. I would highly recommend this Auto Nation location to anyone. Don't forget to ask for Tim!

Amazing service! Fer Perez and all the people there are focused on great customer service. Thanks!

David Albert is definitely a go to guy! I recommend him 1000%. There wasn't any beating around the bush with him and definitely no secrecy. Now I'm a truck gal without a doubt but he got me a GREAT deal on a Dodge Charger and I am slowly but surely falling in love with it. Plus the money I saved is AMAZING! The car runs smooth, everything is fully functional, and fully equipped. So far it really is exceeding my expectations! Looking forward to our next deal! Thanks again David!

They need a new people on custumer service the guy didn't know anything about it. I just want to do the oil change on my truck anyway the worst part is my truck was ready like 10 min and he had all the paperwork and he was talking and talking wow we have stuff to do!!!

The customer service personnel that handled the paperwork was not efficient and rude. He informed me of several other things going on with my vehicle, but forgot to note the price for one. So I asked the price and when it was time to check out I informed him that he forgot to put it on there. Then he said I can't right now I have a customer ask someone else. So I had to ask another representative regarding the price of a tune-up. I was extremely disappointed.

Pedro Trevino was great in assisting me purchasing my new vehicle. He also has maintained communication with me after the purchase. A+ Service

Pedro took the car buying experience to a new level. He was extremely responsive and helpful during the entire process. We left with the truck that we needed and with a smile on our faces. Thank you, Pedro. This was my third car buying experience with AutoNation. Looking forward to my next.

By far the best experience in purchasing vehicles in over 20+ years. No secrecy about price or availability of discounts. No beating around the bush or any waiting games either. 350 miles away from my hometown but saved thousands, well worth the trip. I'll definitely look there first before looking at other places for our next couple of purchases. #1 dealership in my opinion.

Sales man was excellent and was great with service. Buying process just a little long. Would recommend for anybody to buy a vehicle there!

Fast. Shout out to Esteban Ambriz for making the process seemless as possible.

Good location, good staff, easy in and out. I have previously purchased parts at Auto Nation CDJR and had a good experience. I took my 2016 Ram in for one recall item and was shown that it had 4 recalls open. Auto Nation performed all fixes in one day and even washed my truck. Great delaership

My visit there at Auto Nation was very great. Robin the service advisor was very helpful.

My service rep was great. Car was ready a day earlier than promised.

I am out of the state so I have not been able to determine the quality of service. Robin handled the servicing and di a great job in getting the work done and the car delivered to a neighbor.

Worst customer service. Never give their name when answering the phone.

Today on 9-6-2018 I had a horrible day at Auto Nation was in for a recall that I never received a call for that the part was in. as they stated to me when I about the recall. Waited for a whole month just happened to be there for a oil change and an inspection. As I even waited thru lunch time as well, I was told by the salesman the guy went to lunch at noon and will be back 1pm to do the recall well to say non the least that the guy never returned back. Waited six hours for them to tell me, Mrs. Davis I dont want to have you wait any longer but they have the other recall service guy doing other things and the other never returned back. After six hours of my day waisted had things planned and plans did not go as expected. But anyway still riding on a recall thats won't be my fault if anything happens. Have to mention that Brandon Bradley was great just not to informative on what was going on. Now I have to set another day and time to go for a recall that needed to be done on my truck. Sincerely, Unhappy customer

I’m not able to give a comment about the service I received, because I had to leave after hour since my hadn’t been serviced since I had another appointment. There was only one tech. doing oil changes.

I had a wonderful experience with Sean at AutoNation. He was patient and make me a deal I couldn't refuse. Walked away with my dream car.

They friendly, efficient, I alway have a good experience

Sonny and Amin are the best. love my truck and the support I received

I brought my 2017 Ram 1500 in due to a recall notice. I had an appointment with a particular service advisor ( who I never met ) I dropped my vehicle and went straight to the waiting area and thought I would get some work done on my laptop since I had been told the recall update would take 4 hours. The waiting area had no workspace to accommodate, not that it was bad, just not user friendly as I have seen in updated dealerships. As far as I know the work was fine, but not one person ever spoke to me about my vehicle before, during, or after the work was done. Basically I dropped off my truck, waited, then signed a paper and went home.

Went in for computer recall upgrade on my 2005 sprinter, and ordered my rear lens for my cracked brake light and they couldnt finish the recall and part for lens was back ordered till november.

I went to get an oil change. The gentleman was so pleasant and helpful. He meet me at my car to help me get my stuff together then he check to see if my vehicle had open recalls. Turn out I did and he took care of everything at the same time. He estimated it would take 1.5 to 2 hours to get everything done. It’s was done in about an hour. I always receive great service when I go to them.

Took care of the repairs and were friendly and helpful about it.

Great service. Greeted at the door. Second visit. I'm out with in an hour.

First time here and dealing with Tim on the service drive. Tim was the best.

My experience was the best ever ...Derek Randolph was very professional and Knowledgeable on the vehicle that i was looking for.

they are too high. oil changed should not cost 75.00 dollars. they are higher then any other dealership.

Mr. Tim in the service department was excellent very helpful really appreciated his kindness and great customer service

Mr. Tim was very helpful and have good customer service I really appreciated his kind words and generosity towards getting my car serviced

Great job. Speedy service and friendly staff. I will return and refer others.

Was fast did not wait long for car. Never recommend to a friend if something goes wrong never hear the end of it.

Service Manager Robin Cothron facilitated completion of factory recall and oil & filter change service in a prompt, courteous, and professional manner. Work performed to my complete satisfaction.

Preformed service in a prompt, courteous, and professional manner. Work completed to my satisfaction.

Good experience. Good service. Friendly and knowledgeable staff.

They are quick and very professional. This is the only dealership that my family takes their vehicles to have work done or even simply get an oil change. 13+ years and counting!!!

I had a recall on my truck and called the Dodge dealership closest to me three times. Each time I called they said they’d call me back to schedule an appointment. They never did, so I called another dealership, who told me the parts weren’t available and no dealership would have them. So I then called Auto Nation, whose response was “when can you bring it in?” I brought my truck in for the recall in the morning and only a few hours later it was ready to pick up! The dealership I usually bring my truck to holds on to my truck for 2-3 days minimum, so it was great being in and out the same day! The service provided by my service advisor, Tim, was exceptional! Every staff member I talked to was friendly and helpful as well. Auto Nation is quite a bit away from me in comparison to other dealerships, but for the great and speedy service as well as customer care, I will definitely be back!! Thank you!!

I purchased my car at Corpus Christi AutoNation on a Thursday. My family left town on Friday morning and noticed that it was leaking antifreeze. We decided to stop in Houston where we were traveling to get it checked out. NO dealerships, in Houston area we were in, would even talk to us because we did not purchase the vehicle there. We were finally able to talk to the AutoNation Jeep/Dodge on South Loop W and they found a way to squeeze us in. Thankfully they did because it ended up the water pump was leaking. It could've gotten a lot worse had we not been able to get in to get it serviced. Three and a half hours later we were back on the road. Thank you AutoNation Jeep/Dodge for finding a way to service my vehicle so I didn't get stranded while traveling.

It was ok, had to go get vehicle from another lot. After buying truck only had one key for truck.

Had a recall item taken care of. Made an appointment with marc and robin took excellent care of me. I was treated like a VIP.

I met with pedro and he really wprked with took care of everything and made sure he did what he could so i could get the car. He was very patient and helpful im very satisfied with my new car!

Thanks to Franklin. Amazing guy. Is u ever visit this dealership please ask for him. He want over a beyond for me. I got a car with a payment I can truly afford. Men I am greatful.

Worst customer service experience ever. My 2017 Jeep was brought in for warranty work on 2 items and a slow leak in my tire. 6 days later the car was returned with nothing fixed and the dealership not acknowledging that there was any problem at all in the first place. The tire is filled up every 2 months so I know it has a leak. They couldn't find it. The roof rattle is a common problem according to Jeep Club Forums online but now 2 different AutoNation dealerships are saying it's not an issue. Over $200 in rental car and my issues are still not resolved.

Not pressured into anything, willing to negotiate, overall friendly staff. Would definitely buy again from them.

Took my Ram there because they are on my way to work and there’s a rental car agency across the street. Had 1 abs wheel sensor replaced plus park assist and trailer tow module. $1700. Cost of 4 Park assist sensors were mark up almost 100%. Labor is always pricey at a dealership. Probably could have had the whole job done at another shop for 1/2 the price. Oh yeah, they charged $26 for a frickin light bulb replacement. I won’t ever be going back.

Second time they werent able to find my keys after the maintenance.

Painless, quick and easy

Sean was our salesman, he did an awesome job to ensure we received the best deal we could. He remained calm and patient throughout the entire process.

Took my Ram1500 in for a program issue! Service was excellent! In and Out.

Tim Ball was an extraordinarily friendly and helpful service representative. All of my issues were explained to me and they were fixed in a timely manner.

I was in a time crunch, & needed to purchase a vehicle. Sunny was a great sales person, he followed up with me, was able to get me a very fair and reasonable price on my trade-in, answered all questions, and stayed in contact with me every step along the way (I originally saw the Jeep online, so we started over the phone). He made me feel comfortable, And did not give me a typical sales pitch. I felt like I was working with a trustworthy person and company. I highly recommend Sunny Alidina!

5 star rate on Customer Service is to our Sales Person, Jesse Jimenez! He was amazing! The reason for our 4 star overall experience is because when we did our final paper works with finance ( really forgot his name ) he started from being so ecstatic to not interacting at all when we told him we are only interested in GAP plan and nothing else. whole thing change!!! His facial expression and tone! we actually feel uncomfortable!

Every time I bring my Ram in for service I receive excellent service from everyone I deal with from the advisor and the cashier and the shuttle drivers. Never had a bad experience from the day I bought my truck. The next truck I buy will definitely come from this dealership!

I traded in my 2015 Jeep Wrangler for a 2018 Jeep Wrangler. The sales person and I were unable to remove the Thule bike rack from my trade in. We discussed and I was going to get the installation manual and come back the next day. I showed up around 5 pm and Sean went back to the service dept with me. The service dept had removed the rack, but it was no where to be found. Sean assured me that he would get with the service tech and keep it safe for me until Monday. I did not hear from Sean on Monday. I sent him a text on Tuesday asking when I could come pick it up. He stated that he was unable to find it. I advised him that the bike rack was a $250 rack and that I wanted the rack or to be compensated. He stated that he would talk to the service manager. I have sent two follow up texts with NO response. I just tried to call and speak to customer service. Was told that I had to speak with a sales manager. The phone just keeps going back to a recording and the front operator. There is apparently no customer service here. Just sell you a car and then ignore you.,

Antoni is a great sales person and one who follow though on everything that he says he will do. The AutoNation team was so great that I flew in from Dallas to buy my Jeep Wrangler and drive it home. I've bought a lot of cars from a lot of dealers, but this is one that I'd do repeat business with!

We do Excellent business here!! If you don’t believe me just ask for Derrik (346-264-4963) the next time your in the area and watch the customer service you receive. Our goal is to make your purchasing process simple & easy!!!

Horrible customer service. Will not buy a car from this company.

Horrible experience went in to buy vehicle was not on lot was in Spring location was told vehicle could be delivered to 610 location vehicle arrived next day in the evening was charged for tinted window when picked up vehicle windows not tinted was told I would have to bring vehicle back. I told them just to get me a pair of weatheguard floor mats instead I was told would take a week for them to arrive no problem go ahead and order to date it’s been a month still no floor mats I was told yesterday they are back ordered... 1st time using Autonation and it will be my last time

Sunny and the gentlemen that did the appraisal on the trade in, did a fantastic job. The easiest car buying experience I have ever had. You have made a customer for life!!!

Was highly impressed with salesmans knowledge and helpfulness in purchasing this vehicle!

I was having a bad day - I was traveling and I woke up to see my car was broken into. when I was driving to have my glass fixed my waterpump went out. luckily AutoNation was close. I pulled in to have my waterpump fixed. my SA Brandon Baily got right on "it"... he told me he could get my glass fixed while I was there and it would save me another stop... He made what started as a bad day - much Better..! his service was Great..!

Excellent first experience. No complaints. Fast and friendly. Tim was a pleasure to work with.

My service Tech Mark was awesome...offered me a $10 off coupon for my oil change but the manager wouldn't let him apply because I didn't get an air filter or tires.

Great salesman, very personable. Derrik Randolph made the entire processes easy and painless. I am very happy with my purchase.

AutoNation's service personnel provided shuttle service so I could get to work while my vehicle was being serviced and the shuttle returned for me when my vehicle was ready for pickup. I am truly appreciative of their attention to customer service; especially since it seems that a demonstration of concern for one's customers is not very prevalent these days.

Fast service told me about 30 min wait was right will return.

Marc Figgs took care of my Jeep and the service was fantastic. He kept me updated to my extended warrantee and had my jeep back to me within a couple of days. I will never go back to River Oaks Jeep. AutoNation has proved reliable and trustworthy. Not only that, they have a drop off AND pickup service. My experience was 5 star!

They actually fixed the problem and not just the symptom!

awesome, quick service, only one complain: can you provide the cleaning for free?

I’ve been stressed out with my car situation... it was towed and the tow truck driver broke the gear shift inside. I’ve been in a battle back and forth with a few companies that could accommodate me. Though i paid for the service, while my claim is pending, the service at auto nation took stress off of me. Brandon kept me updated each step of the way with my car, as well as heard me out and faxed over documents to help my claim. He also stayed a couple minutes after close to so that i could pick up my car after work.

Service area staff. Are really nice and helpful, gave me all the iformation i neede to know about whats gping on with my suv

Car buying experience was excellent. Salesman treated us fine, no pressure.

Brought truck in, service was completed in a timely manner. They even pointed out a recalled item I was not aware of.

Quick and easy, questions were answered professionally

It was a great experience!I purchased my auto when Allen Samuels was the dealer and I would assume the service would remain the same or better.

vehicle was serviced in a timely manor, the team was very helpful

Service department is rude! They need to work on costumer service, how they speak to people is horrible, I got a lady that was so rude. It seems like she hated me calling to find out if my vehicle was under warranty, witch it wasn’t because why would it be I only bought it 9 moths ago!

I was greeted when I walked in the door by a customer service representative. She was quite helpful in getting me signed up for coupons for the service department. She came and got me from the customer lounge when my car was ready. She informed me about the service intervals for my car and gave me a hand out as well as put a note on my account if I did not remember what was needed when I returned.

Service was great people were friendly and helpful.

Great car buying experience! Derrik was patient during the process.. He also found the perfect vehicle we were looking for.

Excellent service and attention during the car selection and buying process. greatly recommended!!

Excellent. Robin was very professional and helpful. She's one of the best that I've ever dealt with when having my car serviced.

Kevin was great and all staff members were very kind. My car did not overheat for the first time in a while on my drive home. Thank you!

I’m very satisfied with my car!! Customer service was great!! 👍🏼

Excellent sales professionals at this dealership. Will do what it takes to earn your business. First dealer to call me with friendly invitation to visit them and view the Jeep after I submitted several inquiries all over Houston the night before. Sure enough, I got there and told the General Manager what I needed to make the deal and he got me with his salesman and the deal got done. My compliments for Brian, Pedro, Edwin, and Jose.

My experience with AutoNation was a pleasant one! My salesman David Albert went above and beyond to put me in my truck. To be real...He is the ONLY reason I purchased it.

**Update on Review*** 3-18-2018 Still no word on truck. no word on when it will be ready. missing days of work because the truck i bought was for work so no truck = No Work. customer service is bad, You call and ask for a manager and all he does is transfer you to someone else. i will Never Ever Ever purchase from here again. all i got was problems enstead of a new truck. Buyers ***Do Not Buy From Here** Nothing but Problems!!!!!!!!!!! I recently purchased a 2018 Dodge Ram express on feb 17 1 week later ac stoped working. tranny is kicking. Trottle sensor control light came on. i bought it new. and already has problems. its already march 10th and still dont have my truck back yet. not even a rental car smh. regret purchasing from here. seriously..

Thanks to everyone at AutoNation who serviced my car quickly and kept me updated. Great job!

went after work to get my oil changed and everything went well.

Brandon and the team of technicians were great. They kept me updated regarding the service on my Dodge Grand Caravan. My van runs great. Thank you.

Brandon was awesome. He got my car in and out in 1 day. As I only have one vehicle this was important to me.

Great experience. Well attended on time. Good communication process. It didn’t take too long to wait repairs. Friendly environment.Special thanks to Mr Kevin Sabharwal he displays professional attitude in dealing with clients.

Don't trust this dealer. They don't stand by their 48 hour hold. I made an appointment for 7pm and placed a hold on a car. 5 minutes before arriving they call to let me know they sold it by mistake bit to come in because they have a deal on another vehicle. 3 different people called me to assure me the vehicle was ready for me to see. What a load of bullshit. These people bait and switch. Do not get deceived by this game they play.

Very friendly and easy to work with we have had previous experience with this dealership and have always come away happy

Auto-Nation promptly and politely repaired a cooling fan warranty issue. Made an appointment, two days later dropped the car off, 4 hours later the car was fixed, didn't cost a penny. I had been working with another Jeep service center for two months to fix this same problem and got nowhere. Kudos to AutoNation! Highly recommended...

The dealership was great, handled our car buy quickly and everyone was very friendly. If you go there find Robert Offord. He is a smart, funny, capable young man who will make you car buying experience a delight!

I had a service maintenance done on vehicle. I expected someone to meet me at my vehicle when I drove up to the service area but to no avail. I went inside and had to wait to be asked "what can I do for you". When I did get help Robin was very kind and considerate (didn't seem enthused). She got me set up for maintenance and I was on my way. She called when vehicle was ready and I received my vehicle. It would have been very nice if they could have washed it before returning it to me after I had spent over $1000.

Excellent in every way! Simple, no pressure and fast!

Edited rating from 5 star to 1 star on 3/7/19: Editing previous review based on service issue experienced on 3/7/2019: We have now purchased 2 cars through AutoNation (second one was bought in September 2019) and, after the experience my fiance had today trying to get her first oil change, I'm sad to say I have to reverse my originally superb rating of this location. When we purchased the second car, I was told by the salesman (Sunny A - same as the first Jeep) that the first oil change would be free. My fiance shows up today to take advantage of that offer and is told that our salesman did not follow-up and enter it into the system. After having to talk to several different people, a message was relayed to her to have Sunny show in writing that he did offer this to us. Unfortunately (for us), Sunny no longer works at this location and, when contacted, told her to speak to the manager on-site (who was the person that told her to have Sunny send it in writing) which created a whole self-defeating cycle of brushing her off to the next person. Finally, after more attempts to speak with someone regarding the issue, she was treated dismissively by the New Car Sales Manger (Howard W.) and told "We don't do that here." When she then asked, "Is there any benefit to having my car serviced at the dealership instead of other places?" He replied with, "No, probably not other than having it done at the same place." This is not the type of service that I expect from a place that I have purchased 2 cars from due to my loyalty. Accepting our defeat in the offer of one free oil change for purchasing the car, we attempted to utilize a coupon on the dealership's website seen here: [hyperlinks not allowed] Offer of Synthetic Blend Oil Change + Tire Rotation + Check for 39.95 She was told that this coupon "excludes" synthetic oil changes, which, if you read the fine print, is incorrect as the coupon clearly states "additional charges may apply...synthetic oil". Obviously, there is resistance here to honor agreements or offers that have been given. Also, as of this posting, my fiance has been waiting for 3 hours for an oil change. This will be the absolute last time that I do business with AutoNation, this location or any other. Buyer Beware! Original review: Just bought a new Jeep Compass Trailhawk with Sunny A. Sunny worked with me towards getting to where I needed to be for my monthly payment and, when I said my CU might have better financing to get me to a better payment plan, he was supportive and helpful with helping me close the deal that route while honoring the same negotiated price. I never felt pressured to use their financing options, which was refreshing compared to previous dealership experiences I've had other places. Sunny was very professional and informative throughout the whole process, and even helped out with taking a photo of my lady and I celebrating our new family vehicle! Thanks a ton for making this such an easy process. I feel that I was treated very generously and respectfully. I'll definitely be back in the future and will be recommending AutoNation to others.

This experience was quick and efficient. I would recommend this dealership to my friends.

Great,no games with friendly service went out of their way to have a great visit..

Thank you to the service department. I dropped my Ram truck off for a few recall issues and they took care of the issues right away. I was able to get in with an appointment within 15 minutes and I had a good experience with the service department. Great job thank you.

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves.

And let me clarify this....the new vehicles on the lot are not worth shit and how the handle the issues with these brand new vehicles suck. I understand what a warranty is for...but having to use it within your first 30 days is ridiculous. My Challenger was giving me trouble so i got a new jeep ....with trouble. And i have to "catch and record" the problem to get it resolved. Thanks for NOTHING Auto Nation!

It was a very polite and was informed about the F 150. They drove the vevhile to delivery to me.

Being a Grandmother, I care for my grandchildren & a reliable care is NECESSARY. Having purchased & paid for 2 cars in the past, I had no recent car purchase history. No problem!!! Will a reasonable down payment & a wonderful staff that helped me every step of the way to purchase a car & build my credit, I have just what I asked God for!! Thank you So Very Much, This is where I will go for a car, from this time forth!!! Give them a try, you will say that very same thing!!

Wonderful great service an lots of friendly smiles along with great attitudes

Very friendly and helpful staff. I got a very fair deal. Hopefully shop there again in a few years.

My experience at Auto Nation Collision Center was phenomenal. Mr. Tito Dominguez was very professional and very helpful throughout the process. He communicated with me throughout the whole process. Always keeping me updated. On a scale of 1-10, 10 being the best, I gave Mr. Tito Dominguez a perfect 10.

Simple and quick buying process. Price was excellent, well below book value

Good work done by every employee; advisor and mechanics alike.

Great! Shane Chambers and sales manager Mr. Smith treated me like family

I took my car to get some recalls fixed on my truck and the service was fast and quickly.

Pleasant and quick. NOT A LOT OF HAGGLING, TOLD THEM WHAT I WANTED AND GOT 80% OF WHAT I ASKED FOR.

bought a 2017 dodge journey there two weeks ago. Very pleasant experience with my Sales guy Anthony Knight. He did a great job. Just wish the whole process was a bit quicker. But it is always a slow thing.

I went in for service and Tim Ball was my service advisor. He kept me informed about my vehicle through the whole process. Very friendly and professional customer service.

GREAT CUSTOMER SERVICE QUICK SERVICE GENTELMAN WAS VERY NICE

I received excellent service in the repair shop. Mr. Bailey my rep was kind and helpful and kept me informed in every aspect of the repair cost and process. He never had any work done without contacting me first. If there was an issue in the day and time he called me. I will be back for other things that need to be done.

Did just what I was promised. Other dealer said minimum 48 hr wait. AutoNation told me bring it in by 7 am and they would have me out by 9 am. They kept their word.

Rep was very helpful to the point very happy with loan process and providing flexibility for add on insurance and payment

Great. I dropped car off, they drove me to me work and picked me up when it was done.

Happy with the deal I made , Went in to look a one truck and ended up buying a nicer truck for the same price . No hassles on pricing either.

they treat you like nothing . I went to this dealership to buy a car. The salesman Pedro tried to convince me to buy a truck from them even though the car is not in the inventory, they will get the truck from another autonation. after the manager Smith come out, he gave me a good deal. I also got his signature confirm of the discount. the next day I called back, they said they can’t give me that deal no more. I’m ok w it because I already choose them as the dealership thru my chase finance so I have no choice but go back w them. I deposit the money and the guy say that he will make sure the truck get there first time next day in the morning. i come at 7 pm , right after I arrived to the dealership he said the truck would be there the following day. I was really mad, I wanted to talk to the manager but he never come out again. they don’t treat u right, never come back to this dealership.

An overall good experience, easy to deal with and made the buying process tolerable for a change

The sales person was extremely unhopeful during the buying process and after the sell. Have scratch on the truck that I have tried to get fixed talk to the sales person and just get the round around have bought a lot of trucks this has to be the worst experience that I have ever had . Will try talking to the sales manager hopefully he is better.

My overall experience was Great, Anthony and the other employees took their time to help me purchase the vehicle of my choice. I didn't feel pressured to purchase the first vehicle I test drove. I am happy I with my Jeep.

Applied on line sale assoc. Anthony was very nice knew greeted you at door also the finance Mangers Tory and Richard these gentleman are extremely professional, courteous and will do what every they can to get you what you need. I recommend every one give them a try.

This is my 4th truck/car from autonation----- I wont go anywhere else.. Great dealership!!!!

I was looking for a specific car and happened to stop by the dealership on a Saturday afternoon. The exact car I had been looking for was sitting on the lot like it had been waiting for me to come by. I went inside to ask about it and was quickly found by a Salesman. He was the internet salesman (Aymen?) and we talked in general about price. I went home and brought my wife back to get her opinion of the car and the Internet Sales man introduced me to a Sunny Alidina. We discussed the vehicle and he was able to get a price I was happy with. I purchased the vehicle that day and took it home. The next morning I found a pre-existing crack in the plastic on the back. When I went back to the dealership on Monday and showed them the damage, they immediately ordered a new piece and said it would be replaced as soon as possible. The AutoNation sales team lead by Sunny at the 1515 South Loop West location in Houston is an example of how all dealerships should conduct themselves when earning a customers trust and supplying outstanding service.

I was looking for a specific car and happened to stop by the dealership on a Saturday afternoon. The exact car I had been looking for was sitting on the lot like it had been waiting for me to come by. I went inside to ask about it and was quickly found by a Salesman. He was the internet salesman (Aymen?) and we talked in general about price. I went home and brought my wife back to get her opinion of the car and the Internet Sales man introduced me to a Sunny Alidina. We discussed the vehicle and he was able to get a price I was happy with. I purchased the vehicle that day and took it home. The next morning I found a pre-existing crack in the plastic on the back. When I went back to the dealership on Monday and showed them the damage, they immediately ordered a new piece and said it would be replaced as soon as possible. The AutoNation sales team lead by Sunny at the 1515 South Loop West location in Houston is an example of how all dealerships should conduct themselves when earning a customers trust and supplying outstanding service.

Worst customer service ever. Getting your car serviced is a nightmare even if you have an appt. You will no longer get my business.

Easy quick and efficient. It was so much better than my last experience.

Rene was super nice and stayed on top the f things! Very polite, thank you

Great experience!!!! Best car buying experience!!!

I don't like the credit process. I was told it would be one rate, and when I came in to actually make the purchase, the rate changed about 4%. I also did not like the fact, that my credit application was run several times. If I were pre-approved, and told a particular rate, that's what it should have been. If I were not desperate to replace my flooded vehicle, I would have waited and went back to Carmax. That was the only issue that I had. I liked my salesperson, as he was very patient and understanding.

Sat there for 4 hours and asked if there was any news on my truck and she said oh they haven’t even had a chance to look at it! Why accept appointments if you are gonna have them sit there for 4 hours anyways! Couldn’t put me in a rental because they needed to see if it was covered under warranty before they could do that! So I took my truck and went home I would not let this place even wash my truck at this point! I’ll pay extra to have my service done elsewhere! Terrible excuse for a service department!

From the moment I walked into AutoNation, this car purchasing experience was all about me and what I want. I received a fair deal with excellent customer service. The Salesman (Brain Jones) and Sales Manager (Richard Smith) were honest and straight forward. I asked Richard lots of questions about my car and he knew all about the car I purchased. I am confident that I have made an excellent purchase and recommend this AutoNation Chrysler Dodge Jeep Ram Houston dealership to all friends and family. If you want to drive off the lot today go to the 1515 South Loop West, 77054 location and meet my sales rep team.

It was so easy buying a car at AutoNation. I liked the no haggle pricing... I still got a great deal. Only thing I didn't like was someone coming in and giving the hour long "sell" on getting the extended warranty. Ask for Sunny... he'll take care of your! He'll make sure the car is clean & hi shiny with a full tank of gas.

Needed some service repairs and a small recall to be completed. My service advisor, Rene was AWESOME. I couldn't have asked for a better overall result. Thanks Rene!!!

They made buying my 1st car a very good experience,,I am going to buy from them when I get my 2nd car.

Wonderful experience, very professional, quality work

The salesman that assisted me (Thomas) was wonderful. Anyone I know in the future buying a vehicle I will definitely send them to him.

I came to the service department to get a tire replaced on my Town and Country van. The tire was under a warranty plan. The service technician was familiar with the plan and called to verify the confirmation for payment the was given to me. Unfortunately the tire size I needed was not available at the store, so the service technician ordered the tire and asked me to return the next day. The service technician called me the next day to let me know that they had received. the tire. Everyone was very nice, the store was clean and the wait time was minimal

I love the car dodge Challenger I brought. The only thing with buying the car I was there just about all day, but i know paper work could take some time.

Pricey for just a oil change and tried to get me to have some more work on my car

Friendly, pretty fast financing and reasonable rates, comfortable atmosphere.

Horrible from the time I got there to the end.I hope I never have to go here again.

Mike Struk was my main service advisor. Very nice guy and trustworthy. He provided excellent customer service. I give him all 10s!!! I also dealt Sandy a couple of times when Mike wasn't available who also provided excellent customer service. However, the person who stole the show for me was Mr. Cantu, the shuttle bus driver.. He was very enjoyable to speak with. Provided me with excellent customer service when picking me up to and from work and just a pleasure to be around with. The time that I had with him in the van, we spoke life and was very knowledgeable about cars. Very positive attitude! I would go back to purchase a car from AutoNation because of the experience I had with him. Great people person and made a HUGE impression on me. He even test drove my daughter's car that was in service to make sure that I was taken care of and that the problem was fixed. He went beyond the call of duty. I have nothing but nice things to say about him and his fellow team members. The BEST! Thank You, Jesse Assaf

Service department is horrible. I'd rather be told your vehicle hasn't been looked at sir than "our techs took a look at it last night let me get with them when they get in and il call you back" then "let me go see what's going on Il call you back around lunch" then when I show up after not being able to get ahold of anyone and put on hold for 45 minutes being told "your next in line sir

In town for a day and my truck won't start. It's late afternoon, I need a tow and I have to be there (at AN) by five. Got there at 4:45. Brandon signed me in and stayed with me all the way until I was back on the road. Great service, great people.

they took care of my car damage in a professional time.

The vehicle was immaculate as advertised by the salesman. Test drove told them we wanted it. They had financing available for me but I decided to go with the local bank. Then I was informed I would have to put a $250 hold on vehicle or they couldn't promise it would be there when I returned. The next day my step dad was told I needed to provide insurance (with that cars vin on the insurance card). Not a binder saying that I had insurance. What if I had bought the car late Monday night? I would I have been able to show that vehicle on the insurance card? He told he salesman that he would send the binder and that our insuranc company wouldn't add the vehicle until we took possession. That wasn't good enough so we had to get the insurance agent involved and he emailed a binder. Then, my step dad was sent a text wanting to kno if I had a co-signer on the loan at our bank. He told the salesman that since financing wasn't being done in house through the dealership that it wasn't any of his business. Said that was between the lending institution and me the borrower and he was trying to violate the confidentiality agreement between the two. He finally had to get the loan officer at the bank to call and tell him that it wasn't any business of theirs who was on the note at their lending institution and the title would be in my name with them as the first lien holder. We go Wednesday evening to pick up the vehicle. We live 1.5 hrs north of the dealership and with Houston traffic it took us a little longer to get there. When we arrived the car was detailed and gassed up as promised. However, we felt that we were rushed into signing the documents that were put before us with little to no explanation as to what each were. My mom asked a few questions and it seemed to trouble the person that was presenting the papers for us to sign. This was my first vehicle to purchase and if the car wasn't so immaculate, my step dad would have pulled the plug and went to another dealership down the road who had the identical car cheaper but with 15k more miles

I got a letter describing an recall service for a brake light indicator and this facility was very punctual in attending to the repair in a quick turnaround 1 day service

I went to Auto Nations because they had the lowest prices for the Jeep model I wanted. The dealing for it wasn't bad, the financing section took about 4 times too long. I have Banker financing, if they would have listened to me even once then we could have expedited this process much faster. After leaving it's been a nightmare of emails phone calls and service schedules. Look in all honesty, I'm not driving 173 miles to get the oil changed, so stop with all the appointments that you have made for me. I've put Auto Nations in my spam list for emails, and block on my phone just to get them to stop. Please for love of God stop..............

I've called over 6 times within a week and left multiple messages just trying to ask a question about my warranty and I still have not received a response. In the past I have called about other things and got an attitude from multiple people just cause the question I asked wasn't for the correct department. Today I called to speak to a manager and got sent to ANOTHER voicemail.

Very nice, helpful and gave clear details. They did as they said.

The service representative was very professional and knowledgeable. I got the car when it was promised.

Associates were kind and very quick! My jeep was ready within the same day of dropping it off.

Great service in a very timely manor! My next Car will definitely come from this place!

Considering the amount of work my Jeep Wrangler needed, the got it done in a timely manner.

My car needed repairs that were not done at another dealership. They did an excellent job finding the problem. My car is working and we made it safely back to Indianapolis.

Service was good, technician was cordial. The service time was a bit long I thought, 1 1/2 hours for an express oil change and alignment.

Went in oil change had vehicle checked summer services didn't have to be there all day for service great work done. Very pleased with service and support from technicians.

Need more staff otherwise service and transportation services were good.

Excellent service am very happy with their work��

Thank you Brian Cates, General Manager for your true courtesy, and promise to complete the destiny that I came in for. You and Mr. L. Williams for tour hard work and dedication! You ROCK�

Most dealerships provide snacks and drinks to their customers. And he prices are too expensive.

I was referred by another customer to Autonation Dodge Jeep Chrysler in Houston because of the impeccable customer service. The car buying process was simple and easy. I told them what I wanted and thy exceeded my expectations.

thank you for keeping my car clean while doing the oil change. most places will spill oil all over the engine and not even clean it up. you guys took the time to either clean up the mess or not even make one.

During my search process for my next lease I contacted this dealership and setup an appointment with Mr. Sunny Alidina. Over the phone Sunny was very professional and courteous. When I arrived for my appointment Sunny was unfortunately unavailable but I was able to work with his teammate however, Mr. Brian Jones. Although Brian was not expecting me he was extremely patient and thorough when taking me on a test drive and explaining the difference between the multiple trim levels of the Jeep Grand Cherokee. Ultimately I decided to purchase through a personal contact at another Jeep dealership but I would definitely recommend Mr. Brian Jones to anyone in the market for a vehicle! Thank you Brian and best of luck to you in the future!

Never again! there from 3-8 and left without a car

The service experience was quick and professional. I was informed at different times what was being done to my vehicle. Also, advised what maintenance should performed next.

This dealership was amazing! Every person we encountered was positive and wanted to help me in every way possible! Got exactly what I wanted at the perfect price with no hassle! Ask for Thomas Pina because we was awesome! Will DEFINITELY be recommending this location to friends and family!!

THE PEOPLE WERE FRIENDLY AND COURTEOUS AND THE JOB WAS DONE QUICKLY. ERIC WAS REALLY NICE AND PROFFESSIONAL.

Great experience. Got a little something to haul the kids in.

Watch out for this place.I bought a jeep here and they charged me almost a thousand dollars for window tint and locking lugs. They didn't do none of this. I called them they told me there wasn't nothing they could do because they had already played for this. I called and every time they said they would have someone call me about this. Still to this day have not heard a word from them. No one has called me. I call that stealing. Customer service after the sale their not. Just wanted to let people now what there in for if your planning on buying scar here.

I was happy the recall work got done quickly. But on my print out it shows tire issues. We have new tires on the truck. I called and it took awhile to talk to Robin. After your visit I went to Discount tire to get tires rotated and air checked. That is where we bought truck tires last year. I showed them what was on my paper work from you people and they were like what. Your tires are great. On paper work tire gage for tread was not good. You are the close Dodge dealership for us and we have used you before and also for recalls. Robin is great but my thing is who ever filled out paperwork was wrong about tires and that is a concern with my husband and I.

The sales team Thomas Pina and Richard Smith what's awesome to work with I would recommend them anytime

Service has drastically improved at this location. Please keep it up!! I got my oil change and inspection done after work yesterday. It didn't take long at all. I'll be back for my next oil change!

Tomas brizuela is your guy if you are looking superb customer service. He goes above a s behind in every aspect. Make that you are getting the best car that fits your needs. He is very patient, kind and friendly.....he is not a car salesman. He is the one.....and only. If you are ever shopping for a car...visit automation on 1515 fannin, and ask for him. You so t be disappointed!

I had a very positive experience when I took my Ford Explorer in for repair on the door handle. Everyone was helpful and I was in and out in a relatively short period of time.

Really slow service. Came in for an oil change. Suppose to quick and fast express line. 60 minutes service guy tells me about another 15 minutes. What the hell. Now late to work.

Please invest in a new courtesy Van/Car this vehicle is on its last leg... The Van sounds like the engine is about to fall out.. Not a good selling point or marketing tool on the Chrysler/Jeep/Dodge Brand..I am hoping my Dodge will never sound like this Van..

Nice experience,picked up at airport,vehicle as advertised, no issues

Top notch, no hassle/hurry. Thanks Omar for great sale! Love my new Mango Charger!

Thank you guys so much for not only getting me the car of my dreams but going above and beyond to ensure it was the best possible

Highly recommended dealership process was fast and easy best car buying experience ever Thomas Pena is the perfect salesman.

I am very pleased with the recalled service I had on my vehicle .

I recommend Omar as a salesman, he knows what he's talking about! Everything is top notch 5/5 indeed!.

Robin helped us with our truck service it is running great again! The only thing was the service took a bit longer than we expected. But we still give it 5 star!

Such a great experience! I have been to an endless number of dealerships and have never had such an easy and smooth trip as I did here. Craig Roberts was our sales rep and he genuinely wanted to make sure I found the best car for me. He was SO helpful in finding the perfect car to making sure every aspect was perfected to my liking before it left and even taking his time showing me in detail how the buttons work so I knew everything about my car in order to be comfortable and confident when I drove it home. He was very patient and kind with us as we were trying to decide what I wanted. Coming here was the best decision I have made! And a big thanks to Brian Gage, the GM for checking on us and making sure we were happy customers the entire time. Thank you again everyone at AutoNation for the best experience, y'all are awesome!

Overall great experience...from the immediate response to my online inquiry, the sale, & financing, this was by far the best car buying experience I've ever had. Salesman Tony... amazing & such a nice guy!

Antoni Garcia do amazing job great customer service super education really profecional

Easy no pressure purchase. We got almost what we wanted for our trade in and paid what we were willing to pay for our new car.

My wife and me met with saleswoman Jaquie Saunders for about 30-45 minutes, told her what we were looking for right before we left and 45 minutes to an hour after we left she was texting me photos of the vehicle we were looking for (2017 Grand Cherokee)....she found it at there Spring location and she told me that she could have it at her location in about 2 hours. Long story short we kept our word and returned 2 hours later to purchase our new Jeep. Awesome customer service!! Thank you Jaquie, we love our new Jeep!!

Customer Service is simply servicing the customer. My wife and I waited with four children for 6 hours just for them to reschedule! Fast forward... Upon finalizing we signed a paper to have our credit ran and that ended up being the actual deal. We tried to get out of that, but unfortunately we did not have legal representation. Not only were we forced into a deal that we weren't fully committed too, but we were disrespected by the sales associate, manager and even the GM. HENCE, we were returning customers! Ever since ownership changed from Allen Samuels to AutoNation it's been a horrible experience. The staff is pathetic excuses of professionals that lack in communication skills, in my opinion. We have a lawyer now, just for corporations that feel they can bully customers. We are never going back nor referring anyone. Stay protected! legalshield .com/hub/joshuacarter

AutoNation Chrysler Dodge Jeep Ram Houston takes pride in work and strives to improve your cars performance.

Ricardo is a really nice and professional person. Ricardo you are the best and I recommend you a 100%! We are so happy THANK YOU!

This was an awesome buying experience for me and my wife. Tomas Brizuela did an exceptional job to ensure our needs were met. The finance department met nearly every request.

Sunny is my sales person and he took care of me from beginning to finish. A real stand up guy, did everything and more. Come see Sunny only, one of the best!!!

I went into Autonation Dodge Ram Chrysler with intentions of test driving 2 different Ram trucks. The sales team was helpful and patient with me and after 4 test drives I settled on a 1500 Ram sport. Paperwork was quick and painless and I was out the door in a few hours. Thanks, Richard

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tactics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB.

My mother told me to not come here but they had a very specific car model I was looking for. Worst customer service ever! The sales guy blatantly lied to us just to get us to financing. After waiting an hour for the finance guy and telling them we were done waiting, they magically were ready for us. All for the finance guy to tell us that the promises the sales guy made us were false. I had enough at that point and walked out. No car is worth the disrespect you'll find here. Do yourself a favor, avoid this place like the plague! And if you do venture into this snake pit, beware of a sales man named Sunny. He lacks respect for his customers' time and plays them with lies just to move them along.

I can say this Guy made me so comfortable, he explained every thing to me , i will in vite my family to buy fromm him he will go a long way God Bless yr old sole yung ?

Very nice place overall. Not 100% satisfied with the price I paid but would return to this dealer in the future due to the friendly employees.

5 stars for ease of service (shout out to Rene) and facilities.

Great experience sales man Craig was great he helped me find what I wanted and help me get the best deal possible. Really get that welcome feeling

No complaints, recommend offering synthetic oil up front to help with up selling.

There service is great,i would there my friends about them

Just bought my Jeep from Omar Jimenez. He was definitely patient as helpful. Thank you for your assistance and help through the purchase. Also thank you to Richard Smith, Torry, and Brian.

Wonderful love the people here at autonation, they worked with me completely and put me into a 2017 dodge journey and I'm very thankful for that.

A car owned by Auto Nation hit and damaged our vehicle and they are giving us the run around refusing to compensate us. We are looking for a new car but I recomend no one buy or rent from this company.

I have a service package for a 2016 Ram 3500 4x4 and this is the second time that they have failed to honor it. I called mopar service line and had to get mopar and this service department to talk to get maintenance done. Warning on buying prepaid service and warning to have all of your paperwork with you and even then warning about this service department as they are not customer service focused. It was all about some action I had to undertake in order for them to do their job. Funny enough I just purchased another 2017 Ram 1500 from here and had an equally difficult time and should have known better. Drive a little farther and get better quality and service.

Very nice and respectful employees large variety of inventory Mr. Thomas did everything possible he could do to make sure I got the car I wanted told a couple of friends they should go there and I will come back went it's time for me to get another car. Thanks Autonation

Absolutely love the Dodge Journey! Edwin and the team at AutoNation were amazing!

Awesome buying experience. Good price and no surprises. Sunny was terrific.

Everything is always great, and speedy. I just wish somebody would greet you when you enter the door instead of just standing there all awkward. But other than that 10/10

I watched the news today and saw a story about AutoNation doing what's called yo-yo financing. Channel 2 Amy Davis 2-22-17. That is where they let you leave in the car promising a certain rate and payments and then call you back and tell you things have changed and you need to take the new deal or leave the car. I was almost a victim of this except, I chose to leave the car and keep driving my old car. Now I see on the news this is not an isolated occurrence!! beware of this dealership! I bought the vehicle I wanted at a different dealership, but now I know what they attempted to do to me.

Alex said he would have my car back to me in a few hours and he did just that thanks alex.

I highly recommend going and seeing Edwin as he was great with the overall purchase and dealing with buying a new vehicle.

Our Overall Experience here was Outstanding with a sales peson who Really Understood what we wanted Thank you Mr.Lermedeyo Williams and this is our 3rd well shall I say 4th vehicle from here and Thank You Financial Manger Mr.Micheal Ibarra Both of you guys Both made my Thursday Feel So Presidential So Thank You, You guys Truly Worked as a Team!!! Chrysler Dodge Jeep Ram Keep your customers Smiling OVERALL 10�'S!!! Thank you again,Sophia Walker� my vehicle! !!

Transmission repair, got the car back in worse shape. Transmission jumps, kicks, downshifts hard, goes into reverse hard.

Had several items to be repaired which took time. Service Rep worked with our warranty provider to get a rental car while car receiving work.