13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Autonation Chrysler Dodge Jeep Ram Houston Difference

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Houston

I took my car here because the check engine light came on. I just got the car so I wanted to only have the dealership work on my car. I changed my mind about all this after my visit. I had a 8am appoint with a shuttle pick up. I informed them that I already knew the codes and everything wrong with my car because I had took it somewhere else and they informed me what it was. I was out of town at the time and this location was not able to fix what was wrong. After I was checked I informed them that I needed the shuttle. I waited in the lobby almost an hour before he came. After a full day I received a text letting me know that they have figured out what was wrong with my car. She quoted me a price. After weighing all my options I decided to get some service done. The next morning I must have texted the woman about 3 time before I decided to call. I called and they informed me that she was not in today. The gentleman talked the the tech to was working on my car and asked him was my car ready. The said no. I gave the tech an ok to work on my car. I was then informed that my word wasn't good enough and that I had to wait on the woman to come back before the tech could touch my car. I was so confused. I told the man why do u need to wait for her its my car and I'm telling you now that it is ok to do the services. he said that is not how we do thing here. My hands were tied. The next day i decided that I didn't want the service done here anymore. They have had my car for 3 days and nothing was done to it but the recalls. When I came to pick it up the woman who gave the OK for my car seem to have a n attitude, hell so did I. I paid $100 for them to check my car (I already told them what was wrong) I was also charged for the shuttle. I paid my bill and left. I WILL NOT BE COMING BACK HERE. I normally take my car to FIRESTONE I went back there and got my car fixed. Use at your own risk. The only reason why they have 2 stars because the young lady that check my in was nice and inviting.

Mahogany Ford Jun 29, 2021

Well, as honest as can be, I was really excited about my purchase of the 80th Anniversary Gladiator. I’ve been shopping around for 5 months for my dream Jeep. I finally decided to make the deal here at AutoNation as they came closest to meeting my budget. There are several things to be disappointed about, many dealerships have done this; I have emailed with someone from the dealership and let them know which vehicle I am interested in purchasing, they say “come in, we have it in stock.” You get there, and they don’t because it’s at another dealership location. Why don’t you say that?? It’s dishonest and misleading. So I test drive a wrangler instead?? Anyway, I leave and go to another dealership, later to be texted by the sales lady saying her Manager has a better offer price and I accept. I come back with several hours to spare before the dealership closes. After wrapping up all the paperwork, they say “we will let you know on Monday when your vehicle is ready.” What?? I just paid $46k on a Saturday night to go home without the vehicle I purchased, so they gave me a loaner until then. They had hours to have it brought from the other location and get ready to take home. I texted with my sales lady after driving away and asked her if the vehicle comes with wheel locks as they were promised during our sales conversation and test drive. I still have her text to prove that she says all of their new 2021 vehicles come with wheel locks and she will have them mailed out the same day. I never received them. She connected with me several times and asked me if I have received them, and I confirmed I had not. Two weeks later she called me to inform me that the vehicle doesn’t come with wheel locks because if it did then the locks would already be on the vehicle. This is very misleading and unprofessional to be lied to during the sales meeting and test drive and on a clear text message and during a phone call. What’s was all of the run around for? What did you put in the mail that I never received?? And to ultimately be rude to the person that bought a vehicle from you. It makes no sense that a $46k+ vehicle wouldn’t come with $79 Jeep wheel locks. If that’s the case just be upfront instead of two weeks of run around on an item I could have purchased the weekend that I awaited the arrival of my vehicle. Not to mention, the day after I drove my new vehicle home, I received a text message that I needed to bring my vehicle in for inspection. What??? I responded that I don’t understand why this was not taken care of before I picked up the vehicle. Then I never heard back and had to call and speak to the manager to clarify the situation. There are a lot of uncertainties when making the vehicle purchase. I would just like to feel valued after signing away quite a purchase of a vehicle I’ve been dreaming about for half a year. Major fail on making your clients feel valued and appreciated. I feel like a revolving door of a transaction. Buyers beware when you sign...ask to have it written on paper or they will lie their way to your signature and pocket book. Such a pity that I have to complain about a $79 security item such as wheel locks to ruin my experience.

April Delariva Feb 13, 2021

Edited rating from 5 star to 1 star on 3/7/19: Editing previous review based on service issue experienced on 3/7/2019: We have now purchased 2 cars through AutoNation (second one was bought in September 2019) and, after the experience my fiance had today trying to get her first oil change, I'm sad to say I have to reverse my originally superb rating of this location. When we purchased the second car, I was told by the salesman (Sunny A - same as the first Jeep) that the first oil change would be free. My fiance shows up today to take advantage of that offer and is told that our salesman did not follow-up and enter it into the system. After having to talk to several different people, a message was relayed to her to have Sunny show in writing that he did offer this to us. Unfortunately (for us), Sunny no longer works at this location and, when contacted, told her to speak to the manager on-site (who was the person that told her to have Sunny send it in writing) which created a whole self-defeating cycle of brushing her off to the next person. Finally, after more attempts to speak with someone regarding the issue, she was treated dismissively by the New Car Sales Manger (Howard W.) and told "We don't do that here." When she then asked, "Is there any benefit to having my car serviced at the dealership instead of other places?" He replied with, "No, probably not other than having it done at the same place." This is not the type of service that I expect from a place that I have purchased 2 cars from due to my loyalty. Accepting our defeat in the offer of one free oil change for purchasing the car, we attempted to utilize a coupon on the dealership's website seen here: [hyperlinks not allowed] Offer of Synthetic Blend Oil Change + Tire Rotation + Check for 39.95 She was told that this coupon "excludes" synthetic oil changes, which, if you read the fine print, is incorrect as the coupon clearly states "additional charges may apply...synthetic oil". Obviously, there is resistance here to honor agreements or offers that have been given. Also, as of this posting, my fiance has been waiting for 3 hours for an oil change. This will be the absolute last time that I do business with AutoNation, this location or any other. Buyer Beware! Original review: Just bought a new Jeep Compass Trailhawk with Sunny A. Sunny worked with me towards getting to where I needed to be for my monthly payment and, when I said my CU might have better financing to get me to a better payment plan, he was supportive and helpful with helping me close the deal that route while honoring the same negotiated price. I never felt pressured to use their financing options, which was refreshing compared to previous dealership experiences I've had other places. Sunny was very professional and informative throughout the whole process, and even helped out with taking a photo of my lady and I celebrating our new family vehicle! Thanks a ton for making this such an easy process. I feel that I was treated very generously and respectfully. I'll definitely be back in the future and will be recommending AutoNation to others.

James West Feb 7, 2018

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves.

Brett Chynoweth Jan 29, 2018

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tactics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB.

Phil Miller Mar 28, 2017

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the #AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales #manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and #AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the #sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with #Mercedes Benz and #autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the #dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will #post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed

Ahmed Mohamed Dec 29, 2016

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13 Million Cars Sold to Happy Drivers

Come Experience the Autonation Chrysler Dodge Jeep Ram Houston Difference

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Houston

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