Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Houston

I'm so disapointed and upset at this location. I brought my vehicle to get a diagnostic due to having some type of vibration after it had towed. When I called and booked an appointment the first mistake was that I was never informed that I had to leave my vehicle for a couple a days. I reschedule an appointment and brought it back on a day I could afford a rental. After 2 days a got a call from Mark stating my repairs were sum up to $2804.55 I was so shocked that I went back in to discuss in person what he was telling me and after discussing, I decided to take my vehicle because I didn't have the funds. Later that week a cousin of mine tells me that the "rear diff" should be covered by the power train warranty, so I called Mark and he said yes but unfortunately my warranty had a restriction. 2nd mistake- why give me a price when you have not even looked into the factory warranty, I'm sure after you deduct $1500 from my bill I would have left my vehicle for repairs. Well Mark said he didn't know why and for me to call Dodge directly. I called Dodge and they stated the restriction was because the Auto Nation Dodge had confirmed it was a wrongful tow and for that reason a restriction was put. I asked how can they confirmed that, because I was the one who made the comment about the towing. Dodge said there was nothing they could do, for me to call Auto Nation that they would able to give me the statement on writing in case I wanted to submit a claim to the towing company. When I call Auto Nation again, I spoke to Robin and she confirmed the invoice I received when I left was the only documentation they could give me. Plus she stated the documentation about me denying services had been submitted to Dodge and that was the reason why the restriction was put on the warranty, (because I denied the repairs) and that there was nothing Auto Nation could do. I explain to her what Daveah from Dodge Warranty has stated and she said No! Now here I am, not able to put a claim on towing Co because there is no statement from an expert in writing, and I can't used my power train warranty because Dodge took my statement like it was an expert and it all started because Mark was not able to do his job correctly and look into my warranty first before calling with an estimate fro almost $3000. Someone did a mistake and nobody wants to assume to it, and Me the customers is the one who is without a vehicle. If I could only give it -0- starts

Linda Torres May 14, 2018

So I get a phone call this morning from a case manager because the problem I was having was not being handled. I sent in all the paperwork I need to show. That's just start with when I brought a band new battery from because they told me they run all the test and it was my battery now I still had warranty on this battery through Auto zone do u think they ask me if I still wanted my battery no they disosed of it I had warranty on that battery until September 9 2021. But they assured me the problem was fixed three weeks go by and my car is completely dead again I bring it back the day after Easter Sunday after only having my car a little over three weeks. I get to the dealership they jump it. It come on perfectly fine, they said that them keep it till tomorrow which will be Tuesday and they will contact, well they didn't Tuesday came went it was now Wednesday afternoon now I remind you I'm in a renatal paying out of pocket because they don't do loan cars. I go up the Wednesday afternoon to hear that they was just about to call to see if I will authorize a tear down because they don't know what is draining my batteries, which go to show you that my battery was still good and was no need to buy another battery that cost 328 dollars. So now I like well can my rental be cover because guess what I have warranty through the company and they said no not until they find the problem. I said ok fine it is now Friday no calls telling me nothing I leave a message no one calls me back not even the case manager that I have because I took it to the next level so I thought. Now Monday is here i get a call for to pick up my vehicle still having to pay my deductible which is 200 dollars on top of the 328 for the battery that I didn't need.Plus 328 for a rental that was suppose to be covered under my warranty. I'm a single mother I came off all this money because they didn't identify the problem to begin with I know ppl make mistakes but when do the dealership service department say ok since we didn't identify the problem correctly the first time we can a least wave my deductible since it was not the battery. Do u think they offered me anything no. All I got was bad attitudes telling me that I should have signed up on the battery. I wish I could go in to more details because I could write a book on their poor customer service and their unknowledgeable service advisor never again will I go up there I drive to Alvin where they do loan cars and have way better customer service. They get no 🌟 for me but I have to put one to be able to make this post.

Charmaine Andrepont May 1, 2018

Service Department is a joke! Told I'd be charged to finish fixing problem that obviously wasn't completely fixed upon original visit and told me my 2013 Dart with 57k miles is too old and I'd have "unexplainable problems". I called Feb 1st to make an appointment for 50k maintenance, a missing flood light and a flashing and beeping yellow check engine light (unsteady idle, shaky throttle, having hard time increasing speed). Kevin helped me via phone and seemed really nice and scheduled my car dropoff the following week on Wednesday. Once i was there, i spoke with him again with the exact same conversation (was he even listening) as if the conversation on the phone never happened except this time he added what would be done with the 50k maintenance in detail. I asked for the tire rotation (part of 50k) to not be done because I just got new tires around new years and didn't need it (didn't want to loose smooth ride either) and he acknowledged my request and told me he would call me Friday morning to give me an update of which never happened so I called him. He didn't have much of an answer for me for anything and had forgotten the flood light again upon me reminding him a third time and stated that he would get a price quote for me and call back shortly. Never happened. I called noon ish Monday and Tuesday with no answer. Couple hours later on Tuesday I received my first call from him and he stated my flood light was good and had just been knocked out, and they originally thought the whole engine was going to need to be replaced but realized it was just spark plugs and it would be ready by the end of the day (I still wonder how it went from that extreme to just spark plugs). I then get another call stating i had "special" spark plugs since I have a turbo so they had to order and it would be done in the morning. When I went to go pick it up this guy Kevin wasn't even there! And of course no one wanted to help me because Kevin was my "advisor" and at lunch. I started to get pissed because it shouldn't matter who I go through, I'm here to pay your business money for fixing it and take my car back so don't play with me. Fortunately an older gentleman helped me. Upon receiving my car and receipt for services, I noticed a tire rotation had been done and i had been charged 500$ and change just for labor while parts n whatnot didn't even cost 300$. Really? My car is shaky as hell now once I go past 45mph so either they didn't fix it or they did but messed something else up in the process. Either way I will never come back to this dealership's Service Dept. I would prefer to pay a tow to take my car elsewhere than go to this place. You don't call when you say your going to, take longer than promised, complete a rotation even though I specifically asked to not do it so they must also have poor listening skills. Upon trying to call the supervisor/ manager Mr Freeze I left a message and called a few times and getting hung up on, I have yet to receive a call back. Instead I spoke to a woman who claimed up and down no matter what i told her, that my oil must be low because that's a sign of an old car eating oil even after I told her my car is still messed up after it was supposedly fixed. She then informed me that I would be charged again for whatever was wrong and they would be open tomorrow and I could take it in. Yeah Right! I'd barely driven 100 miles of which I don't even think it was all me because when I received my car back the mileage was off from what they had on paper. If you care for your own vehicle do yourself a favor and don't go to this location! They are crooks trying to take your money!

Myoubi24 Mar 4, 2018

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves.

Brett Chynoweth Jan 29, 2018

Horrible experience!!! My car was first towed here August 8th from close to Hobby Airport. Brandon was my service contact. I advised him before having it towed in of the issue I was having, which were obvious transmission issues, and that I live in Cypress so my warranty company is having me towed to the closest location. Took them three days to get to my car, which is understandable. They had my car for 5 days. Called me told me couldn't find anything wrong, but reset my computer system and that should be the resolution to my issue. Picked up my car Wednesday, August 16th, came straight home and parked. Went out Thursday the next day and my car did the exact same thing that I originally took it in for. Had my car towed there again that Friday the 18th, and they kept it again for 5 days. This time I was given a loaner car on them. They kept calling me telling me they couldn't find anything wrong with my car, no codes were showing up , they continued to test drive my car and found nothing wrong. I even sent them a video of what my car was doing, nothing. So I had to return the loaner pick up my car the 22nd, for it to be progressively worse than before. I continued to advise Brandon of the mileage I travel to my home and how dangerous it was to drive my car this way. He basically said sorry, but we couldn't find anything wrong. After Harvey, I didn't have any damage to my car, went to go volunteer, got a quarter of the mile down the road and my jeep completely stopped!!!! I had it towed to Universal Transmission off 529, because I live in that area, and it was the only thing to get to since everything else was under water. Louis the shop manager found 8 codes wrong with my car. Eight!!!!! When Allan Samuels found NONE!!! Since he couldn't fix my car because he isn't. a jeep dealership, he had my car towed for free to Helfman Dodge off I10& Silver were Matt was my service advisor and the Service Manager, took my car in, identified all 8 codes on their machine, and came to the conclusion I needed a whole new transmission. And it didnt cost me a thing because of my Warranty coverage. It's amazing how Helfman and Universal had my car for less than a week and pin pointed exactly what was wrong with my car, and Allen Sam us couldn't find anything for damn near a month. Either you guys need to send your team through training all over again, or fire them and get a whole new team. The service team is lazy and made up of incompetent individuals. Although the staff was friendly, the service team its self...sucks!!!! This is my first Jeep, and this made me want to go back to Toyota and Honda!!!!

Reneisha Perry Sep 23, 2017

My most recent experience at AutoNation Chrysler Dodge Jeep Ram Houston, 1515 S Loop W has been by far one of the worst. I had my 2015 Dodge Challenger taken to this location for repairs. Rene is my service advisor and he advised that I would be charged for a full diagnostics to be preformed on my vehicle to find out what issues needed to be corrected. I told my advisor that was fine and to have them to please take their time while performing my diagnostics. I was advised not to worry and they would check everything on my vehicle. I received a call from my advisor the following day letting me know that currently my car has 12 codes from my transmission. I was informed that they were not completed with the diagnostics. However I was still under powertrain warranty. I said thank you for the update and please have them take there time completing my diagnostics. My advisor advised that his manager Frank would be calling me back with all updates. I received a call from Frank the following morning and asked was this a good time to speak . I said sure. Frank informed me that they had found the problem with my vehicle and it was the starter! Frank informed me that they received an error message stating ENGINE THROTTLE and another error message on my vehicle. Frank informed me that they reprogramed my vehicle and the error messages went away. I asked the cost for the repairs and Frank indicated that it would be a little over $700.00. I once again was advised that my vehicle had been fully inspected and this was the only issue. I authorized the repair and Frank informed me the part was in stock and they would begin repairs. Rene called me two days later informing me that my vehicle was ready to go. I picked up my vehicle and didn't even make it ONE BLOCK from the dealership and the ENGINE THROTTLE LIGHT AND ENGING HOT SENSORS CAME ON. I called back to the shop and spoke with my Rene and he advised me to bring the car back to the shop once the car cooled off. I arrived back to the shop and Rene advised they would look at my vehicle right away. I asked Rene to provide me with the original diagnostics of my vehicle because I don't see how its possible that I originally had 12 codes from my transmission and then the final diagnostics be the starter, Especially when the manager stated that he say the throttle engine and engine sensors on my vehicle and reprogramed the vehicle and all the error codes went away and the only problem was my starter.. He stated a full inspection was done on my vehicle and the starter was the only problem. This leaves me to believe a proper diagnostics was not done on my vehicle. I only made it less than 1 BLOCK away from the dealership before the sensors the manager reported came back on! Was a test drive performed on my vehicle after repairs were done? Was a diagnostics performed on my vehicle after the STARTER was replaced? (12 transmission codes were original diagnostics but the problem was diagnosed as a starter?!) I still have not received a follow up on the status of my vehicle. If I would have read the reviews posted regarding this location I would have NEVER taken my vehicle to this location for repairs.

K Ware Sep 18, 2017

The vehicle was immaculate as advertised by the salesman. Test drove told them we wanted it. They had financing available for me but I decided to go with the local bank. Then I was informed I would have to put a $250 hold on vehicle or they couldn't promise it would be there when I returned. The next day my step dad was told I needed to provide insurance (with that cars vin on the insurance card). Not a binder saying that I had insurance. What if I had bought the car late Monday night? I would I have been able to show that vehicle on the insurance card? He told he salesman that he would send the binder and that our insuranc company wouldn't add the vehicle until we took possession. That wasn't good enough so we had to get the insurance agent involved and he emailed a binder. Then, my step dad was sent a text wanting to kno if I had a co-signer on the loan at our bank. He told the salesman that since financing wasn't being done in house through the dealership that it wasn't any of his business. Said that was between the lending institution and me the borrower and he was trying to violate the confidentiality agreement between the two. He finally had to get the loan officer at the bank to call and tell him that it wasn't any business of theirs who was on the note at their lending institution and the title would be in my name with them as the first lien holder. We go Wednesday evening to pick up the vehicle. We live 1.5 hrs north of the dealership and with Houston traffic it took us a little longer to get there. When we arrived the car was detailed and gassed up as promised. However, we felt that we were rushed into signing the documents that were put before us with little to no explanation as to what each were. My mom asked a few questions and it seemed to trouble the person that was presenting the papers for us to sign. This was my first vehicle to purchase and if the car wasn't so immaculate, my step dad would have pulled the plug and went to another dealership down the road who had the identical car cheaper but with 15k more miles

Tobe Johnson Aug 8, 2017

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tactics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB.

Phil Miller Mar 28, 2017

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the #AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales #manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and #AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the #sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with #Mercedes Benz and #autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the #dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will #post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed

الدبيركى احمد Dec 29, 2016

So my experience started off good. After a GREAT experience, I did the whole dance with Thomas and got the deal that I wanted. I worked with the financial manager and had a nice conversation with him as well. Number 1: I thought everything was okay until I got a phone call. I was told by the financial manager that I need to drive back over to the dealership to sign paper work again. He went on on telling me that it will be quick and it’s just 2 documents that he needs signed, and that I should be out of the dealership in 10 minutes. I emailed him and he was QUICK to reply. I asked if I could sign the paperwork via email, and his quick response was basically NO. (These guys are about 30-40 minutes from my area) So I drove to the dealership and waited for him, and waited, and waited… After 1 hour and 45 minutes, he finally attended me and took us into the room, then he takes out over 6-8 documents and has me sign them all. Furthermore, once I was done with the paperwork, I was sat down to wait for my spare keys and the rest of the items. I was greeted by another guy who kept asking me to give them 10 and make sure that I fill out the survey. Finally after 2 hours and 30 minutes, I was able to leave. They didn’t offer to fill up my gas, despite their mistake on the paperwork. Number 2: It was about 1 month and 2 weeks and I haven’t heard anything from the dealership. I was getting worried because I didn’t know what bank I was suppose to pay and get them the payment on time. I emailed the financial manager on September 6 to ask about payments on the Jeep. He was quick to reply that day he wanted to tell me NO, but when I had questions, he did NOT answer. So after 3 days, I still haven’t receiver the bank's paperwork and I emailed him again on September 9, asking for an update. No answer… I called and was told that he was not in and that I would be transferred to someone else. All that person said that I was transferred to, was you need to look at your mailbox again… So I decided to email the sales rep that sold me the car, and he was actually quick to respond. On September 20, I emailed Thomas to see if he could reach Michael from the finance team, and find out about the bank paperwork. He related the message but I still had no response from Michael. Then of course I get another email back from Thomas asking for all tens on the survey If I haven’t done so already. Finally, I gave up and decided to keep waiting. Then I got a call from US bank on September 25 telling me that I am about to go late on a payment… This was an issue that was resolved by US Bank by pure luck… Number 3: Throughout all this time, I still haven’t received my license plates for the Jeep. I called in the beginning of October and was told that if my tempt plate expires that they will just give me a new ones but that it was ODD that they haven’t arrived yet. So my wife had to take the car to the dealership and spend another 30 minutes driving to the dealership to get the new TEMP plate put on. A few days later, she gets a call from AutoNation telling her that the actual license plates have been at the dealership for several weeks and she needs to pick them up. The dealership was calling the wrong number to notify about the plates, even through I called and asked them to check on the plates. So she had to drive once more to get her plates. Number 4: At one point, I bought headlights and fog lights for the Jeep from Mopar. I got them installed and called the dealership to try and get them aligned. They did not answer. I left a voicemail and asked to be called back and never heard from them. Then I emailed Thomas to see if he could get me scheduled and although he replied, I still did not hear from them. Finally, the day my wife went to get the plates, she asked if we can have the lights aligned and was told that she needs to make a reservation. They didn't care that we have tried to call and email them to get this done with no answer. The told her she would need to wait 1 hour or longer and decided to leave.

Alan Sanchez Oct 13, 2016

The worst experience ever so aug 31 2016 I went in there looking for a car because my roommate got a good car from them so I tried to go in and get a car well my deal went downhill I was sat down with someone who I thought was experience when I actually asked for someone specific they didn't even get me with that salesman I should've drawn back then so further more we go into the signing of a vehicle well what ended up happening was my roommate walked into the dealership and they tried forcing him to be a coowner which was fine with us but when I had went to the back with the finance guys we were signing all the paperwork I had also given him a deposit for down payment $500 from my debit card and $500 from a check that he told me to go get and put a later date on it and don't tell my bank what I am doing which was suspicious then but being that I wanted the car so bad I was blinded by this then so I noticed he was putting my roommates name as the owner and actually my name as coowner of the vehicle right then and there i was fed up and from there I told him I'm not signing any papers I was done with the whole deal because I felt like he was cheating me and trying to pull a wool over my head being that I'm young so then I asked for my refund back of my $1,000 down payment well he told me it was too late and I had to come the next day so I went the next day to get my refund but I only received $500 of because that's what they had taken right then and there i say $1,000 down payment because sept 23 2016 I wake up to my account having a deduction of $500 I immediately knew it was the dealership so I called my bank explaining then called to the dealership it was Saturday so they told me they couldn't help me until Monday so I waited until Monday and they told me that they would try to work out everything and they would get back with me so I'm honestly trusting these people and they still had me iffy so then the next day came Tuesday and I had called and called no one would return my vm or anything I hadn't received a refund of my $500 yet so I go up to the autonation and which I am here right now typing this up I've been here since 2pm it is now 5pm and he told me that the check would be here st 4 however he comes out to tell me hey man we got some things mixed up let's shoot for tomorrow around noon now I'm taking into consideration that they may be stealing my $500 bucks or something because I don't see what the problems is and I now want to speak to someone in a corporate office that can justify my extenuating hold over! But again I am a college student and well known man of the city of Houston and I will definitely never refer someone to this place and make sure none of my friends ever come here and share my story about how I was bamboozolled

Codion Isom Sep 27, 2016

Well first of all the service tech Dave told my wife her car was ready and when we came to pick it up she wasn't able to get it due to "paperwork". Idk why he would say it was ready over the phone when it clearly wasn't, while we were there he was trying to explain that her Lower control arm was in such bad shape and wanted to show me which I already knew(reason why I took it to get fixed in the first place). HOWEVER when he started off the conversation he decided to call me senõr which pissed me the F off, so I'm curious if he calls other races by their skin color... Not to mention the day it was actually ready to be picked up my wife went in to pay and couldn't find him because he had left for the day. This makes me wonder if he left early knowing that we were coming to pick up the car, so obviously he was trying to avoid us because he knew he was in the wrong yet never apologized for his behavior. Nobody ever called my wife to give her status updates or say when her car would be ready. She had to reach out and call, however he was never at his desk and every time she left a voicemail he never once returned her call. So then she got her mom involved. Her mom then called him and left two voicemails. He again never called her back. After my wife finally got to speak to him she mentioned her mom wanted to speak with him about her daughters vehicle, he asked my wife what it was in reference to instead of just picking up the phone and calling her mother. Is it so much to ask to just return a phone call? I not only felt disrespected, but I felt that his attitude was not only inappropriate, but judgmental. The service he provided was incomplete and he wasn't even man enough to look me in the face after the comment he made based on my skin color. No one should be treated this way. Just because my wife and I are young doesn't give him the right to talk to us a certain way. You should never make an assumption based on your skin color especially in his line of work when dealing with people from all walks of life on a daily basis. I don't know how he was raised, but I was taught to never judge a book by its cover.

Matt Souza Apr 14, 2016

This review is for the Auto Nation service department. Took my 2006 Dodge Ram pick up in to fix a couple of recalls that it had on it. The initial greeting by David was good and pretty expedient. That was the only pleasant part of the experience. From there, no one ever called to give me status updates at any point. I dropped the truck off on Wednesday and was told that it wasn't certain when the truck would be done. Thursday I called for a status update around noon. David told me the truck would be ready by the end of that day and that they would call me. No one ever called. Friday came around and still no call. So my wife called around noon and was told the parts needed for the recall were not available and that they would not be able to do any of the repairs on the truck. She said that we could come pick up the truck because they couldn't fix anything. But that I'd have to bring it back at a later date once the parts were in. Seems like someone should've called me about that instead of waiting 2 days. About 30 minutes later I called to speak with the Service Mgr. about my disgruntlement. Service manager told me that they actually had 2 of the 3 parts necessary. Clearly there was a break down in communication because I was getting one story that the parts weren't even available. I explained my frustration to the service manager. She apologized and said the truck should be ready by 5pm that day and that they would call me. Big surprise, 5pm came around and no one had called. I had to call to check the status. When I did, they said the truck was ready and I could come pick it up. I have no idea at what time the truck was actually finished. But I guess they didn't think to call me when that happened. And because it was already 5pm the majority of traffic was out. I was without a vehicle this entire time. I will not be bringing my vehicle back to this service center and will definitely not recommend it going forward. Even when it was Allen Samuels, the service dept. was terrible. I had a very similar experience. I don't understand what the core problem is. But clearly management needs to take a harder look and figure out how to get the pieces of the puzzle working together. Y'all have lost my business, including buying a vehicle. I have zero faith in this location.

Coty Evans Mar 29, 2016

For starters if I could give their service department and the other managers I talked to a Z..For Zero then I would. My visit by for was the WORSE EVER IN LIFE. It all started by bring my car in for a diagnosis. Here I thought it would better to bring my Dodge Charger to them seeing as though they work on the cars 24/7 365, But boy was I wrong. Well my car started to heat up once started to over heat once we put it in On status, keep in mind WE DID NOT START THE CAR, in which we turn it right back off and towed it to this horrible dealership. Once we got there we were told for a diagnosis that it would take over a week due to The Thanksgiving Holiday so we left the car with them. Now maybe a few days later I get a text stating that they ran a few test and JUST HAD TO REMOVE MY CYLINDER HEADS..(Keep in mind I AM A FEMALE SO I"M LIKE HUH) so me being me I called the service department and asked for the lady that was my service agent( keep in mind service agents helping you or not working on the car they just pass you what was told to them). Now I ask ROBIN why did that have to be done when all I asked for was a diagnostic to tell my why my car was getting hot and the oil and water mixing. She goes on to say that "They don't know why the oil and water is mixed and the only way they can find out why and see if it cause damage is to remove the heads." I asked if you removed the heads then what do they do and where are they? She then tells me that" The heads are only to small parts on top of the motor that MUST be removed to see damage and the reason why it's mixing., so i said okay if you do that then how much is it so she tells me 1,100 and something. Now I said that's a lot for a diagnostic and she tells me that just to find out Why the oil and water is mixing. Now I know this might sound crazy but NEVER ONCE did she tell me they Already did a test and it STATED THAT MY OIL COOLER WENT OUT AND THAT WAS WHY IT WAS MIXING(Oil Coolers for my car only cost 200 and something for the part). After they basically TORN MY CAR UP they tell me 4,500 to fix the oil cooler, flush the hoses, and put my car together or I can pay 8,000 for a new motor( keep in mind there was NOTHING WRONG WITH MY MOTOR WHEN THEY GOT IT). After they told me all of this I spoke with her manager and explained everything to him and he basically told me that I was lying and when I asked for the reports on the diagnostic test he told me I could not get them. I then asked for the GM name and number and he basically told me he stands behind the manager on everything. I had to pay 800 to get my car back. Then for the final KICK IN THE BUTT.. When my husband looks in the car i had oil all in my truck from them completely pulling things apart that wasn't even supposed to be pulled apart all in my trunk. ALSO the WORKER THAT BROKE LITTLE PIECES WITHIN PARTS TELLS MY HUSBAND I BET IF YOU SELL HER RIMS THEN YOU CAN TRY TO FIX THE CAR BACK AND THEN LOL.....

Tonya Arthur Jan 16, 2016

Service Department nightmare: The other (negative) reviews are absolutely right. This place is a rip-off. My spouse and I dealt with M., who quoted us the same amount as another reviewer ($1300.00) which seems to be the target price for scamming customers. We took our vehicle in for several repairs, wound up getting an overall quote of over $4,000. (two quotes were for $1300. each). We could only afford one repair (which took them nearly a month to return the vehicle). We picked it up and discovered that all interior lighting was not working (which was not a problem before we took it to Allen Samuels, only AFTERWARDS). We took it in, again, to let them know that the interior lighting wasn't working. We were told we would receive a call (which we were thinking that since this was not a "pre-existing condition" and one that was actually CAUSED by the dealership, they would fix it, considering our total cost was nearly $2,000, including a diagnostic test). We received a call from M. blaming US for the problem, which was unbelievable. To soften the blow, he told us "we can fix it for $250.00 and we'll give you a break on labor). After challenging him, informing him that the vehicle was not in that condition when we brought it in, he couldn't provide a reason or argument and belted out, "Then you can just come pick it up!" We did. When we picked it up, we asked to speak with a manager and it was obvious she was already informed about the problem. We were told she could only have someone else look at it on Monday (making in 1 month that our vehicle had been there). No one owned responsibility for our receiving our vehicle in an alternate state. No one. I think one of the basic tenets of being a wholesome human being is responsibility (there are others as well, ie honesty) and the entire time we were stating our case, M. silently stood in the background and said absolutely nothing, when before this occurred, he had been very personal with us. Needless to say, our experience at Allen Samuels has been a nightmare. (The yellow customer service form that had previously been in our vehicle upon receiving it the first time was removed from our vehicle the second time. We had not filled it out and it was removed by the service department at Allen Samuels, a true sign that we were dealing with people who lacked character, honesty, and responsibility. I think it's ironic that the department, itself, is called "Service" when so many people have walked away with invisible repairs that weren't there before, and as other reviewers have mentioned, high estimates on repairs that were not pre-existing or "created" by the department upon picking it up. In these harsh times, I would like to think that there are people out there who have hearts, who understand how tough it is for EVERYONE in this country. This is the disheartening part of all of this, that even a recession and the state of this country and its people have not prevented these types of practices at this dealership. We took the vehicle to another, privately-owned shop and he called us on the second day to tell us that one of the electrical switches "had been tampered with." So we were right in our feelings---a car owner knows how his or her car drives, before and after being picked up---and later, he said, "You can do what you want to with that, but its definitely been tampered with." Now, we are paying to have electrical problems fixed that were caused by this dealership and this a warning to others out there who are considering taking their vehicle to this dealership in these tough times. Calling the corporate office for Allen Samuels doesn't help either. But I would advise to call anyway, and to keep calling, so this type of treatment can be prevented in the future. Thank you and God bless.

Fletcher Allen Jul 25, 2012

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