Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Houston

2/15/19: Purchased a new 2018 Ram 2500 here in September. My purchasing experience was decent but now that I have gotten my truck serviced here twice it has been nothing but problems. First, I came to have the truck aligned due to it being a little off from the manufacturer. I made an appointment in the morning for which I had to take off work. Sure enough they forgot to schedule it and I had to take off work once again to bring it back the next morning. On top of this it took 4 hours to get my truck back..... 4 Hours for an alignment after they dropped the ball on my previous appointment? Ridiculous! Second, I brought my truck in for an oil change and tire rotation last weekend. All was well, until the next morning (once again on my way to work) when my dash-board display alerted me that my rear tires were severely low due to the fact that they forgot to adjust my tire pressure from front to rear when they did the tire rotation. I'm no mechanic but only an idiot gives a truck to a customer without following standard procedure. Its that simple, just do your job. Thirdly, I called today to get an estimate on getting the fuel filters changed. After being hung up on then calling again, I was given a quote of over $400 to replace the front and rear fuel filters. The filters themselves cost $100. So they want over $300 to change 2 filters (A total of no more than 1.5 hours of work for even an inexperienced tech) Note: a friend of mine and myself performed this work on his truck (same as mine) ourselves in about 2 hours including the time it took to learn how to do it. Another Ram dealership in Houston quoted $200 for fuel filter replacement. Regardless, I will never bring my truck here for servicing ever again as I assume it will one day lead to a serious safety issue and it is apparent that they hire "bottom of the barrel" service techs to work on $50K + trucks. I hope this review saves someone as much time as Auto Nation Houston has wasted of mine. Edit: 3/29/19. I just tried calling the dealership a few hours ago to address my previous issues/review(above) as well as to confirm my appointment on Monday to get recall work done on my 2018 Ram 2500 I purchased here in September. Sure enough, when I called to confirm my appointment (took 3 calls to get someone to answer) I was told I needed my vin number to confirm an appointment. As I was reading it out to the the service advisor, I was interrupted by being put on hold in the middle of my sentence. I waited 10 minutes on hold then decided to hang up and call back. Sure enough the same guy answers right away. I then proceeded to say "Hi its me again, we may have been disconnected but I was trying to confirm a service appointment for Monday" CLICK!. Guy hung up on me...... I then tried to call the front desk to speak with the general manager to discuss this craziness. But sure enough I was told that he was in a meeting..... Im sorry, but being in sales myself I know that line oh too well. So essentially, if you have a problem at this dealership there is no way to get it resolved besides walking in in-person to hopefully find someone who is willing/cares enough to help. In my experience with this dealership (as you will read above), that probably isn't going to happen. I can honestly say I have never had this bad of an experience time and time again with a dealership. Especially one that I purchased a $52,000 truck from just a few months ago. Unbelievable!

TexHD 2000 Apr 2, 2019

The salesrep who spoke with me, Jennifer, was very nice, no issues with her whatsoever. THE FEMALE FINANCE REP SOMETHING ELSE ENTIRELY. The female finance manager (young blonde) is an entirely different scenario. I came in with my own financing for a used vehicle that was online, when the female finance manager found out she said she still wanted to talk numbers with me. I politely said, thanks but declined, I have financing. She proceeded to just keep trying to talk with me about their financing, I understand the woman has a job to do, but again I politely declined. She then wanted to know my interest rate and I politely declined to share it, it was at THIS point that she became very disrespectful. She got a bit loud and stated I was only the 2nd person in her life that had ever declined to tell her and her drama ensued. She huffed and puffed while walking away and muttering in disbelief that I would not share my personal business with her. Why would I? There was no need. The sales rep came back and apologized profusely for the woman's behavior. Five minutes later the female finance manager came back and speaking VERY loudly starting telling me that she had looked up the rates at the place where she thought my financing was from and said that there was no way they could be giving me a good deal. Went on to say they were going to charge me all kinds of fees and that their loans are subject to collateral. SERIOUSLY? ALL car loans are subject to collateral---the car one is purchasing IS the collateral. First of all, the dealership would have no idea about anything--never had them run my credit since I came in with my own financing. In any case, the woman ranted at me for a full-on five minutes and then stomped off again. If she thought her display of drama would inspire me to let her have my business, she needs a new line of work. Definitely, one of THE most disrespectful displays I have EVER witnessed. I left the dealership with a purchase order for the vehicle, but after sleeping on it I decided that they did not earn the privilege of my business. No fault on the salesperson, she was very nice, I felt bad about that but I just could bring myself to give these folks my money after the way the female finance manager behaved towards me. Too many other places out there to obtain a vehicle from that are free of the immature drama.

Jae Malik Mar 8, 2019

I made the mistake of placing a deposit and ordering a new 2018 Jeep Wrangler with Terry Moore, who identifies himself as the Manager, at AutoNation Chrysler Dodge Jeep Ram Houston on 6/23/18.In hindsight I should have known things might not go well when he told me not to call him for at least 8 weeks as the 2 door Wranglers were back ordered and he would contact me as needed. Having not heard from him since I placed the order I sent Mr. Moore an email on 9/5/18 requesting an update on my build. On 9/6/18 he replied “I have bad news your Jeep arrived while I was on vacation and was sold to someone else”. I asked him how that could happen along with a litany of other questions to better understand the process including when I was going to be informed. Ignoring most of my process questions, he lied and said he tried to contact me twice. Terry Moore then informed me 2018 Jeep Wranglers can no longer be ordered, but he would order a 2019 for the same price when they became available. After a little research on the Internet I found a forum of Wrangler Owners and one of the posts had the Jeep Customer Assistance Center telephone number (Google it). I was able to give them my Vehicle Order Number and they gave me the complete history of my Jeep order. They confirmed my VIN was assigned and the dealership was notified. I was never notified. They confirmed the dealership was notified of the delivery date, and that was in fact my Jeep delivered to the dealership on 8/13/18. I was never notified. They confirmed my Jeep was sold to someone else on 8/20/18. I was never notified! They confirmed the window sticker on MY Jeep had MY name on it . They sold it to someone else anyway. I made an appointment to meet with Terry Moore on 9/14/18 to discuss the ordering process and possibly order the 2019 Jeep. I didn’t mention I had already spoken to the Jeep Customer Service Center and was now aware of the appropriate protocol for the process as well as all of the details of my build. Again I asked what had happened, what was the process that should have been followed, and what would be done to insure it doesn’t happen again. He instantly became defensive and belligerent.I told him about the details Jeep Customer Service shared with me to which he arrogantly replied “you are wrong”. I reminded him this information came straight from Jeep Customer Service. He didn’t care. He even had the nerve to ask the friend who accompanied me “why am I even talking to you?” After his lies, lame excuses, arrogant and condescending attitude I decided to leave and order my Jeep at a different dealership. I asked for my deposit back and they refused, saying they couldn’t give it to me that day. I will not do business with him or anyone else at AutoNation Chrysler Dodge Jeep Ram considering the integrity level of the Management.

Dede Mueck Sep 16, 2018

Edited rating from 5 star to 1 star on 3/7/19: Editing previous review based on service issue experienced on 3/7/2019: We have now purchased 2 cars through AutoNation (second one was bought in September 2019) and, after the experience my fiance had today trying to get her first oil change, I'm sad to say I have to reverse my originally superb rating of this location. When we purchased the second car, I was told by the salesman (Sunny A - same as the first Jeep) that the first oil change would be free. My fiance shows up today to take advantage of that offer and is told that our salesman did not follow-up and enter it into the system. After having to talk to several different people, a message was relayed to her to have Sunny show in writing that he did offer this to us. Unfortunately (for us), Sunny no longer works at this location and, when contacted, told her to speak to the manager on-site (who was the person that told her to have Sunny send it in writing) which created a whole self-defeating cycle of brushing her off to the next person. Finally, after more attempts to speak with someone regarding the issue, she was treated dismissively by the New Car Sales Manger (Howard W.) and told "We don't do that here." When she then asked, "Is there any benefit to having my car serviced at the dealership instead of other places?" He replied with, "No, probably not other than having it done at the same place." This is not the type of service that I expect from a place that I have purchased 2 cars from due to my loyalty. Accepting our defeat in the offer of one free oil change for purchasing the car, we attempted to utilize a coupon on the dealership's website seen here: [hyperlinks not allowed] Offer of Synthetic Blend Oil Change + Tire Rotation + Check for 39.95 She was told that this coupon "excludes" synthetic oil changes, which, if you read the fine print, is incorrect as the coupon clearly states "additional charges may apply...synthetic oil". Obviously, there is resistance here to honor agreements or offers that have been given. Also, as of this posting, my fiance has been waiting for 3 hours for an oil change. This will be the absolute last time that I do business with AutoNation, this location or any other. Buyer Beware! Original review: Just bought a new Jeep Compass Trailhawk with Sunny A. Sunny worked with me towards getting to where I needed to be for my monthly payment and, when I said my CU might have better financing to get me to a better payment plan, he was supportive and helpful with helping me close the deal that route while honoring the same negotiated price. I never felt pressured to use their financing options, which was refreshing compared to previous dealership experiences I've had other places. Sunny was very professional and informative throughout the whole process, and even helped out with taking a photo of my lady and I celebrating our new family vehicle! Thanks a ton for making this such an easy process. I feel that I was treated very generously and respectfully. I'll definitely be back in the future and will be recommending AutoNation to others.

James West Feb 7, 2018

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves.

Brett Chynoweth Jan 29, 2018

Horrible experience!!! My car was first towed here August 8th from close to Hobby Airport. Brandon was my service contact. I advised him before having it towed in of the issue I was having, which were obvious transmission issues, and that I live in Cypress so my warranty company is having me towed to the closest location. Took them three days to get to my car, which is understandable. They had my car for 5 days. Called me told me couldn't find anything wrong, but reset my computer system and that should be the resolution to my issue. Picked up my car Wednesday, August 16th, came straight home and parked. Went out Thursday the next day and my car did the exact same thing that I originally took it in for. Had my car towed there again that Friday the 18th, and they kept it again for 5 days. This time I was given a loaner car on them. They kept calling me telling me they couldn't find anything wrong with my car, no codes were showing up , they continued to test drive my car and found nothing wrong. I even sent them a video of what my car was doing, nothing. So I had to return the loaner pick up my car the 22nd, for it to be progressively worse than before. I continued to advise Brandon of the mileage I travel to my home and how dangerous it was to drive my car this way. He basically said sorry, but we couldn't find anything wrong. After Harvey, I didn't have any damage to my car, went to go volunteer, got a quarter of the mile down the road and my jeep completely stopped!!!! I had it towed to Universal Transmission off 529, because I live in that area, and it was the only thing to get to since everything else was under water. Louis the shop manager found 8 codes wrong with my car. Eight!!!!! When Allan Samuels found NONE!!! Since he couldn't fix my car because he isn't. a jeep dealership, he had my car towed for free to Helfman Dodge off I10& Silver were Matt was my service advisor and the Service Manager, took my car in, identified all 8 codes on their machine, and came to the conclusion I needed a whole new transmission. And it didnt cost me a thing because of my Warranty coverage. It's amazing how Helfman and Universal had my car for less than a week and pin pointed exactly what was wrong with my car, and Allen Sam us couldn't find anything for damn near a month. Either you guys need to send your team through training all over again, or fire them and get a whole new team. The service team is lazy and made up of incompetent individuals. Although the staff was friendly, the service team its self...sucks!!!! This is my first Jeep, and this made me want to go back to Toyota and Honda!!!!

Reneisha Perry Sep 23, 2017

The vehicle was immaculate as advertised by the salesman. Test drove told them we wanted it. They had financing available for me but I decided to go with the local bank. Then I was informed I would have to put a $250 hold on vehicle or they couldn't promise it would be there when I returned. The next day my step dad was told I needed to provide insurance (with that cars vin on the insurance card). Not a binder saying that I had insurance. What if I had bought the car late Monday night? I would I have been able to show that vehicle on the insurance card? He told he salesman that he would send the binder and that our insuranc company wouldn't add the vehicle until we took possession. That wasn't good enough so we had to get the insurance agent involved and he emailed a binder. Then, my step dad was sent a text wanting to kno if I had a co-signer on the loan at our bank. He told the salesman that since financing wasn't being done in house through the dealership that it wasn't any of his business. Said that was between the lending institution and me the borrower and he was trying to violate the confidentiality agreement between the two. He finally had to get the loan officer at the bank to call and tell him that it wasn't any business of theirs who was on the note at their lending institution and the title would be in my name with them as the first lien holder. We go Wednesday evening to pick up the vehicle. We live 1.5 hrs north of the dealership and with Houston traffic it took us a little longer to get there. When we arrived the car was detailed and gassed up as promised. However, we felt that we were rushed into signing the documents that were put before us with little to no explanation as to what each were. My mom asked a few questions and it seemed to trouble the person that was presenting the papers for us to sign. This was my first vehicle to purchase and if the car wasn't so immaculate, my step dad would have pulled the plug and went to another dealership down the road who had the identical car cheaper but with 15k more miles

Tobe Johnson Aug 8, 2017

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tactics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB.

Phil Miller Mar 28, 2017

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the #AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales #manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and #AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the #sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with #Mercedes Benz and #autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the #dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will #post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed

الدبيركى احمد Dec 29, 2016

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