Edited rating from 5 star to 1 star on 3/7/19: Editing previous review based on service issue experienced on 3/7/2019: We have now purchased 2 cars through AutoNation (second one was bought in September 2019) and, after the experience my fiance had today trying to get her first oil change, I'm sad to say I have to reverse my originally superb rating of this location. When we purchased the second car, I was told by the salesman (Sunny A - same as the first Jeep) that the first oil change would be free. My fiance shows up today to take advantage of that offer and is told that our salesman did not follow-up and enter it into the system. After having to talk to several different people, a message was relayed to her to have Sunny show in writing that he did offer this to us. Unfortunately (for us), Sunny no longer works at this location and, when contacted, told her to speak to the manager on-site (who was the person that told her to have Sunny send it in writing) which created a whole self-defeating cycle of brushing her off to the next person. Finally, after more attempts to speak with someone regarding the issue, she was treated dismissively by the New Car Sales Manger (Howard W.) and told "We don't do that here." When she then asked, "Is there any benefit to having my car serviced at the dealership instead of other places?" He replied with, "No, probably not other than having it done at the same place." This is not the type of service that I expect from a place that I have purchased 2 cars from due to my loyalty. Accepting our defeat in the offer of one free oil change for purchasing the car, we attempted to utilize a coupon on the dealership's website seen here: [hyperlinks not allowed] Offer of Synthetic Blend Oil Change + Tire Rotation + Check for 39.95 She was told that this coupon "excludes" synthetic oil changes, which, if you read the fine print, is incorrect as the coupon clearly states "additional charges may apply...synthetic oil". Obviously, there is resistance here to honor agreements or offers that have been given. Also, as of this posting, my fiance has been waiting for 3 hours for an oil change. This will be the absolute last time that I do business with AutoNation, this location or any other. Buyer Beware! Original review: Just bought a new Jeep Compass Trailhawk with Sunny A. Sunny worked with me towards getting to where I needed to be for my monthly payment and, when I said my CU might have better financing to get me to a better payment plan, he was supportive and helpful with helping me close the deal that route while honoring the same negotiated price. I never felt pressured to use their financing options, which was refreshing compared to previous dealership experiences I've had other places. Sunny was very professional and informative throughout the whole process, and even helped out with taking a photo of my lady and I celebrating our new family vehicle! Thanks a ton for making this such an easy process. I feel that I was treated very generously and respectfully. I'll definitely be back in the future and will be recommending AutoNation to others.
James West
Feb 7, 2018
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