My service rep Channing was very pleasant, informative and very professional. Sometimes when you make appointments the wait time is still long. But at Autonation Chrysler Jeep I was in and out in no time.

Service representative are friendly and informative. Melissa in the service department did a great job!! Thanks!

Fernando Rivas is absolutely amazing. We bought a 2022 Jeep Wrangler for my daughter. and Fernando helped us throughout the process, even helped download apps to use with our new Jeep. Will definetely recommend Fernando to our family and friends. Thank You Fernando for making this purchase a pleasant one.

I had locks taken off my wheels. I asked the cost before bringing my jeep in, I had my new lugs so all I had to pay for was labor. 189.00 for three lugs to be removed and I was told that was because it would at least 2 or more hours because it wasn’t an easy task. However, it actually took less than 2 hours and when I arrived to pick my jeep to my surprise I was charged 28.50 for disposal fee for three lugs. I feel that is a bit much and I should have had the opportunity to decide if I wanted you to dispose of them or if chose to do it myself. I feel your company need to practice full disclosure anytime there’s service being done anyone’s vehicle.

Jimmy was great is getting me situated at an affordable price.

This review is not a plug but my real-life experience. I had challenging issues with my Jeep. However, AutoNation Chrysler worked, supported, and advocated for me from the beginning to the end of the servicing process. My treatment and service were nothing short of excellence!

I recently had my automobile serviced at this dealer I found the experience very satisfying the customer service was great and I would recommend this dealer and service department to my friends.

I'm totally disappointed with this experience. I've brought my vehicle in for the 8th time with the same issue. I've had to tow and rent a car everytime this issues arise. No one at the dealership has even remotely tried to understand my complaints. They claim they finally diagnosed it right and still charging me after 8 times for this exact same issue!!!!!

This is a great place to buy or trade a Jeep, Dodge or any vehicle. The service department is also top of the line. Mechanics and service advisors are friendly and helpful. They'll even wake you if you decide to nap in their customer lounge while waiting for your vehicle to be serviced. I have been a loyal customer for about 10 years.

Great service! Service advisor kept me informed of the work to be done, associated cost and time to complete.

Patricia is professional and personable

I called the dealership about a pre owned SUV and Brandon was great from start to finish. My total time for meeting him and completing my purchase took very little time compared to other dealerships I have dealt with in the past. I definitely felt comfortable making a purchase from Autonation due to the level of service and financing I received. Would definitely send friends and family for their next automobile purchase

Absolutely loved getting serviced , got so much information and my 2020 Ruby red scatpack flies on the highway now !

The entire process was very quick and efficient which made the entire process of buying a new vehicle easy. Everybody was friendly, knowledgeable and didn't try to pressure me into something I didn't want. I would definitely recommend people to seriously consider shopping at Autonation Chrysler Dodge Jeep for a new car or truck.

All employees were very friendly and super helpful. Hector helped me with my truck and he kept me updated often and was very professional. Great place to get service done! UPDATE 1.5 years later. The price for diagnostic went up from $99 to $199. Cap change and computer reset was my problem and they were going to charge me $280 for that. They overcharge way too much. Save your money and go elsewhere. I know I will from now on. They were nice but that doesn’t make up for extortion.

This is a review of the Service Dept at this dealership. I've been bringing my '04 Dodge Durango to them since I bought it last year and have nothing but high praise for Jimmy (Svc Mgr), Chad & Eric (Service Writers), and Mike (Master Tech) who have arranged & carried out work on my vehicle. They have been courteous, professional, and very flexible and have carried out optional work per my instructions and overall have been one of the easiest/best dealer service departments I've ever dealt with, and I would highly recommend them for service work of any Chrysler/Dodge/Jeep product.

Jimmy and Juan provided excellent customer service. They assisted me the whole way through while my vehicle was going thru repairs. They’re the only ones that will be handling my vehicle.

Over 100.00 dollars for a 5.5 qt oil change and said it also needed an alignment when they just done it a month ago and nothing has been hit. You are just a dollar sign here not a customer

The experience was great and tony was a great sales man that went beyond to get the best deal and help me get the truck I really wanted.

Got my car back with everything apart, and that’s not how I left it. Could never speak to my service adviser because she was never their or with another customer and never gave me a call back

I was Helped by Mr. SAVAGE this man is really a patient guy you can actually sit and have a humble conversation with him, made me feel like a friend we talked and talked he even coached me on some financial advice, he was informative about the vehicle I was trying to purchase I recommend this man, also you'll like to give some recognizion to Edwin the sales manager he was informative and was a pro at what he was doing...minor setback with Lorenzo tho he was really strong towards us seemed a little unfriendly, he could slow down a little with customers and be more polite.

Had appraised my car at KBB, Car Max, and Vroom Texas Direct Auto much better than Auto Nation. An employee from Auto Nation Patricia Zabaleta, an acquisition specialist called me and informed that Auto Nation would give me the best offer higher than the offers I had. She asked me to go to Auto Nation that they would honor a higher appraisal, after going there, They offered me 21.800, lesser than other previous offers and wasted my time!

This is a terrible facility to purchase a vehicle from they are stuck in a stone ages... It's really unfortunate in the digital age things are not able to be done in a streamlined manner... Also pricing and procedures are not transparent..

Aurelios was extremely professional and went above and beyond to ensure I got the vehicle I wanted. Highly recommend doing business with him.

I experienced excellent customer service. Upon arrival, I was promptly greeted cordially and professionally by Mr. Chad. I was only going for an oil change but found that my alignment was off. I was given my options as to other services I may need and they were all taken care of. I was patiently waiting for the service to be done and I was periodically checked on and updated on progress. I showed up with a dirty vehicle and when they were done, they pulled it up washed and cleaner than it had been in a couple months. Thanks a trillion! Keep up the great work...

FANTASIC CREW!! I searched and searched for a black on black Jeep Wrangler Rubicon 4xe. I found it here! I emailed and they responded mediately. Due to my work schedule I had to delay driving it twice. They were very accommodating and 3 days later I drove it home!!!

I would say this is the worst dealership that I’ve been to but that goes to Katy location I had a oil appointment for my car at 7:38 been here since 10:30 It is very infuriating when you come early but still have to wait many hours the customer service is very poor and I would not recommend anybody to come here in the near future to come get any type of service from this dealership.

Yuri was very nice and patient she got me in and out in no time also very professional in during her work task along with mechanics very great place for service no head aches just straight to the point in getting what I needed done I will be a forever customer there

Terrible service! Service advisor Yuri didn't care I was there. Warranty work came up but she wanted to charge me. When I showed her it was covered under warranty, she said she would put in the claim, never got back to me. I emailed her after a few days, never answered me. Was dismissive when I came to pick up the vehicle and wouldn't go over the items serviced instead sent me to the cashier. I asked for a copy of the work performed on my truck. Cashier said they would email it to me. Never happened, 3 weeks ago. The service there has always been bad. Rude people that hate their jobs!

The entire dealership did a great job taking care of my order. People that stand out in the process are Adrian, Nang, Drew, Lorenzo, and T! I ordered my dream vehicle, and they delivered - in every way! Great job to the entire team!

I originally had a bad experience here & I sent in a review regarding my experience buying my car & the aftermath of having my car for less than a week. I went in today for my routine maintenance & Melissa helped me out & she turned my experience completely around. She was very helpful and wanted to address all of my issues from over 9 months ago. Melissa, you’re a gem & they’re lucky to have you. I’ve visited there 3 times since buying my car & you’re the only one who showed empathy & concern. Thank you so much.

Happy customer of a new RAM 1500 since 2017. I have been doing all routine services for the truck since 2017. In general, I have been satisfied with all the services they provide here and will continue to visit for sure.

I absolutely loved my experience there ! Everyone was extremely friendly and even sent updates throughout the wait period . They left my car the way I gave it to them as far as not damaging anything! Thank you auto nation !

My vehicle was brought in for recall work. Juan R in the service department was great. He was thorough and knowledgeable. I was promised my vehicle by 5:30 and was called 3 hours earlier stating my vehicle was ready. Really great experience

If i could give this place 0 stars i would. The customer service i have received within the past 3 days has been the worst ever. And I’m disgusted at this point. To make a long story short my service advisor channing steward failed to educate me on what’s going on with my vehicle as a service rep should do from the beginning without the customer calling multiple times a day for understanding, which was sad. He also failed to inform me of the amount i would be paying at the end of my service on the first day instead he shoved a paper in my face and said sign like everything was free and clear. With the failure of being informed of my total amount before actions were taken on my vehicle i asked to speak with a manager which was jimmy Gonzales who failed to act as a manager should. Instead of coming to apologize for the inconvenience and see the situation out after i asked to speak with him directly he continued to sit at his desk and send others to assist which just added more fuel to my fire i will no longer be a customer at this location the whole situation is sickening.

I had to take my jeep in for some service work. Chad was a great help, he made the process as easy as I could imagine. From the beginning, with dealing with the warranty company, to keeping me updated on the progress, to checking and making sure I was able to get a rental. This was my time at this dealership but I will be back for any future needs.

Salesman Kevin Karschnick was excellent throughout the whole process. From the get go I told him I wasn’t a fan of dealerships but working with him and the rest of the staff made buying a new car an easy and comfortable experience. If you go ask for Kevin.

I was told that my service bill was going to be a different total that what I received. When I signed the form initially my cost of payment was significantly lower that what I was charged. I wash charged for unnecessary fees that had nothing to do with my service appointment . I never had this problem before with them! I won’t be going back.

I had to take my jeep in for some service work. Chad was a great help, he made the process as easy as I could imagine. From the beginning, with dealing with the warranty company, to keeping me updated on the progress, to checking and making sure I was able to get a rental. This was my time at this dealership but I will be back for any future needs.

This dealership is the top tier compared to other dealerships. They will work with you and not stop until a good deal is done. I went to big star Honda and the service was disappointing then I came here and made me enjoy my purchase. Eric the sales man and the finance manager will find help y’all find a good deal!

Just purchase jeep gladiator with mr. T perfect sales man every one so nice 👍🏻 💯 if need car or truck look for mister.t

I received a coupon in the mail for this location and I've never been here before, but it will be my last! I purchased my vehicle from the river oaks chrysler, jeep, and ram and I've never had ANY issues with the service dept. This location has no order what so ever. People just walk in through any door and can skip you in line, even if you've been waiting for a while. The service advisors here know this and do NOTHING. I assumed the advertisement sent via mail was to get business from customers, but I'll stick to the river oaks location.

Very nice and polite. Service was good.

Muy buen servicio. Excelente atención de la Sra Yuri. Se los recomiendo en un 100%

The process of selling my car from start to finish was SUPERB! Carlos Avalos, Patty, and Adrian were welcoming and so efficient. I was offered an excellent price for my car, and the closing on it was stress free and fast. I will definitely recommend Auto Nation to my friends Keep up the great customer service! June Rives

Would like to say thanks to Mr Chad at auto nation outstanding customer service and support. Chad takes the time to go the extra mile and very helpful to my wife thanks once again. Lisa and Gerald

Customer Service was excellent!

I can’t brag enough about this dealership. They stayed until way after closing to help us get our car. They went above and beyond to make sure that we were happy with our purchase.

Your salesman recently vandalized my workplace. Thanks a lot!

Very helpful

She was extremely nice and professional I definitely shows this lot to sell my car to because of her

Friendly staff, standard multipoint inspection and oil change, easy access. Appointment set up was effortless, will be back on the next scheduled 20k appointment.

Very professional, friendly, efficient service. Good deal on 2021 new Ram Limited

Staff checking me were nice and helpful. I had an area to do my work while I waited. I came in for an oil change, tire rotation, and to get my tire looked it (low tire pressure). Wait time was 1.5 hours, a little long in my opinion since I had an appointment. But the wait wasn't the reason for the 3 star review. I had asked them specifically to check out my tire that had low pressure and explained the issues I had been having. When my truck was ready, all that was said about the tire was they didn't find an issue and they put air in it. My tire continues to be low and I am going to Discount Tire to see if they can help me figure out what is going on. Also, on the details in making the appointment, I wanted to get the monitor checked out since it has been acting strange since I bought the truck and when I got there they said I would have to drop it off and leave it overnight in order to check it. That should be information given at the time the appointment is made and it really is an inconvenience. I can't leave my truck overnight at a dealership; that means I have no transportation. I'll probably start going to the Dodge dealership that is close to my house from now on for routine maintenance.

OUTSTANDING sales service from Martin the GM to Nang sales manager and Sal my salesman. These guys truly gave me the best customer service I’ve yet to receive. I felt like Martin made it his personal mission to get me the Jeep gladiator I wanted. I wasn’t honestly expecting this level of service from a large dealership.

Great experience. I came from Louisiana to purchase a vehicle. Friendly and professional staff! In a couple of weeks we will be returning to purchase my boyfriend’s vehicle!

I was very pleased with the experience at this location! It was amazing how they took really good care of me and treated me like family. My Salesman went over and beyond to find me my dream car that was for perfect for me and my needs. I truly appreciate this staff and and this AutoNation company! Recommend highly to use them.

Kevin and the team took great care of us. Answered all our questions and created a great buying experience for my daughters first car. A truly professional team of individuals working together. Thank you

I purchased a used truck last week and Exavier was an excellent sales associate. He knew the vehicle and was very helpful. It was very easy to get the deal taken care of and all the employees were helpful. I received a fair value for my trade and and signing papers, etc... was quick and easy as well. Buying a new vehicle can be stressful but this was a great experience.

Channing had excellent customer service. He gave me my quote and offered me financing on the balance. My vehicle was complete in a timely manner.

Ben is so helpful, honest and caring. He gets you exactly what you ask for. He's definitely the go to guy for your next vehicle.

Muy Atentos , muy rápido el servicio , buena atención al cliente y te explican todo detalladamente

I was very pleased with the service I was given in purchasing my new truck. Benjamin McDonald was my sales consultant. Albeit, I had done my homework before going in, but still all went very smooth and quickly.

Not what I expected! No respect for time! Customer value is not important. Be sure to read everything; reports were falsified. B.S. given why things didn't add up.

Great service and fast service. Great customer service experience 😇😇😇 Thus dealership is great, had a recall test on my jeep renegade and the first appointment was quick 45 to an hour at the most and than follow up appointment took 45 mins and results took less about a couple weeks and my son brought the jeep in to replace the engine and took about a week ti install and washed and cleaned my jeep. Great job

Patricia was great to work with! Autonation gave me the best offer for my used truck, there were no hidden gimmicks or anything! A very smooth and seamless process, I would highly recommend this dealership!

Excellent customer service. Very detailed and professional.

Yuri my car advisor was the best ! She ensured my car was in and out of service within one hour and she text me updates along the way so I wasn’t wondering what was happening with my car.

Eric was very helpful and quick. Did everything I asked efficiently, I recommend going to this auto shop, may it be an oil change or a tire change, they do not disappoint.

Easy to work with, and the price online was the price I paid.

Alan was very helpful in the process of buying my new Ram 1500 Laramie 4x4. I would recommend this dealership to anyone looking for a used or new vehicle, they really take care of you!!

Great experience with Roy! Very nice and very informative.

Employees are personable, the oil change was done in a timely manner, the facility was clean. Recommend you make an appointment for your service.

I completed an survey after my bad experience at the service department and the service manager, Jimmy Gonzales, send me an email asking me to call him. He should picked up the phone and called me. Now I understand why his team provides poor service

Juan in the service department is a beast!! Keep up the great work Juan. 👍🏿

Was there all day but all is well that ends well. My Salesman Mr. Franklin and Reception Mrs. Loretta displayed Excellent customer service. Also, the Finance Mgr. was Courteous helpful!

As soon as we got there Nathan smith made us feel comfortable! He had patience even when we were undecided on what type of vehicle we wanted. He finally got us in our dream car and still followed up with us days after! Amazing customer service and most importantly patience. I strongly recommend this dealership to everyone that’s in need of any transportation!

The 2500 sits like a heavy duty truck should: big and bold. Right de is a little bumpy but it comes with the territory. Getting 20 mpg while cruising at 65 mph. My salesman was Alan Savage and he did an outstanding job of getting in and out as fast as possible.

Yuri was super professional. She explained all of options I had for getting me back on the road. Definitely made my experience the best.

I really liked how friendly the staff was. I scheduled my appointment over the phone for a state inspection and the receptionist was very friendly and that was when my good experience began. When I finally got there due to construction and detours, I was seen to promptly and shortly after I was walking out with my proof of inspection. This will be my new place to nring my car for maintenance. I recommend this place to everyone just like my brother recommended it to me.

Between my device writer and my technician Colt I couldn’t have had a better experience.

Patricia was an amazing individual to work with. Very kind and calm. :)

I have to admit that Chad is the man. Kept me in the loop and is definitely the best help I've had at auto nation. Its my second time going to auto nation and being assisted by Chad and his team. Will recommend my friends without a doubt.

Patricia was awesome. She made sure that my wait time was comfortable and she kept me updated. It was a pleasurable experience.

Went in for routine oil change and service was quick and precise.

Customer service could be improved upon.

Came in and was directed to Fernando. Did a really good job of getting me in and out.

Were very professional and great expense

Yuri was my service guide and she was amazing at keeping me posted with the latest updates on my vehicle.

Impressed with the welcome and personalized service by Yuri.

Many Thanks to Mr. Martin and Mr. Eric. It was an awesome car buying experience. Smooth and easy process. 💯%👍

Good.service.channing.stewart.you.treated.me.realgood.thank.you

My experience was good with Auto Nation for the second time I have bought from them

The service reps and managers were extremely helpful and friendly when I came to them with my issues concerning my truck. They went out of their way to make sure I was completely informed throughout the entire process and made it very accommodating for me to get my truck fixed efficiently and correct.

Elian Marcion and staff completed what was promised. After the sale the keys were lost. So all the staff members pitched in. Still with no luck and no spare. My suggestion is to have a spare set of keys before you buy. I was told that a blessing maybe be at hand. There’s a good possibility that someone pick them up and will return them during the week. Of course the lost key is at my expense for now.

Had my truck towed in for repair (theft of catalytic converter). Eric, the service guy was very responsive and made sure that the repair was done fast - despite very slow work from my State Farm Insurance. I got numerous updates on text through out the repair. Finally an excellent Ram service experience (compared to my previous ONE STAR experience with River Oaks Ram)

Dealing with everyone down at the Dealership was amazing. From the warm greeting walking in, to the last handshake climbing into my new Jeep Gladiator. Thank you all for the amazing customer service and I'll be sure to be back the next time I need another ride.

They so nice and friendly.

The sales department was fast, friendly and easy to work with. They got me in and out without any delays. Financing went effortlessly as well. Overall a great experience!

Easy transaction! Fernando and Jose were a pleasure to work with!!

Very good customer service. Chad Rison is very professional and has handled all of my service needs effectively.

Honest car salesman, got me the best deal.. Car was clean and had no issues… They had me out of there in just a couple hours…

Paid about $1000 more than the listed website price. Nice people. Expected more personal time to show all the features on the car concerning the price.

Got my car serviced for a recall. I didn’t get a call when it was done, besides that it was great service.

David and Edwin were extremely helpful and patient. Everything was quick and easy. If you're looking for a new car ask for David!

Auto Nation Chrysler Dodge Jeep Ram is my favorite dealership. Whether purchasing a new car or utilizing the professional service center I will always come to Auto Nation, always a great experience, very helpful salesman and servicemen.

I have always had my eye on the new Ram Laramie or Limited. Those are beautiful Trucks. I am coming from a F150 Lariat so that explains my preferred Luxury caliber of truck. Yesterday, January 31st around 5:30pm I entered into this dealership being that I am a Houston native, born and raised, this was local and I wanted to see what they had to offer. When I entered, I was greeted twice(Excellent) I had to go to the RR being that I had just left work as a Teacher of 9 years of service. I returned to the lobby and asked a gentleman that was passing by to assist me. He told me he was assisting another client and got me to an available salesman(Awesome). The salesman was ok, he asked me what my needs and must haves were, showed me what they had to offer, we even test drove a model, Unfortunately, it was a diesel model and I was Not interested. My brother who also assists me to find the best deals was also sending me deals from online which I asked the salesman " Would they be willing to price match?" he replied, "NO"I thought it was strange, but I digressed. I then informed him that i had a meeting at my church i had to attend at 7pm.(it was currently around 6:30) He then asked me did I have more time to crunch numbers, when he informed me that finance would have to do them, i declined and asked could he do some and email me. He then went to get a sales manager who came and introduced himself. This is when this took a turn for the WORST!!! Han, started to ask me questions and was very rude in tone. He asked me some questions which I did answer for him about what i was looking for. He made a statement saying " Your not giving me much to go on" which I definitely did. He then found a used limited that had over 50k miles which I was against due to be out of factory warranty, understand time is still winding down. I'm not sure if he had something else going on because he then stated to me "Oh ok, your just looking?" as if I wasn't and important consumer. I stated no I am very much in the Market for this vehicle. When I expressed my lack of interest in that particular truck, he stated, " This is a great price for this truck and began to explain to me the features including air-ride suspension. I am a little apprehensive about air-suspension due to previous experiences. I told him, I was unsure of the air suspension, he then stated that "these air suspensions don't go out because of a high tech closed setup on them and then stated that, "People should do their research before making an assumption on this" I took that very personal. I am by far no dummy nor should I have been made to feel that way. he was a jerk.. However, it did not stop there. I'm assuming that the spokesman had informed him that I had saw other listings elsewhere and he proceeded to tell me that I would not find another limited that was under 69k miles in the 45-46k range that he was offering and little did he know, I found 4! sounds like he didn't do his research. My dad is a pastor of a mega church in the local area with a membership of 15k plus members and growing every Sunday. They definitely listen to our word and we definitely have word of Mouth and i will not recommend any of those 15k members to come to this Dealership

If you need to buy a car or truck this is the place David Albert was my sales agent and he did a great job also the finance guy was great also I will never buy from anyone else Auto Nation’s prices where the best also !

Patricia was amazing. Great customer service.

Ever since I bought my car from this dealership I’ve had no issues with bringing my car in for maintenance and they’ve been on top of keeping me updated whenever I need services on my car. Chad has been my service specialist for sometime now and he’s been nothing but helpful when it comes to letting me know any issues on my car and how we can fix it. When I had to leave my car for a few days to get it serviced, he updated me daily through texts and let me know immediately when my car was good and ready to go. He even discovered an extended warranty I didn’t know I even had and that has been so helpful with getting repairs done on my Jeep. I’m glad I chose Autonation as my dealership of choice. Customer service here is always top of the line.

Don't bother making an appointment for repairs. I scheduled an appointment one week in advance for a minor mirror repair. Upon arrival I was informed that the "appointment" was only for my discussion with the service advisor and that if I left my truck they could diagnose the problem sometime in the next 72 hours.

The service department is friendly and helpful. Overall great experience.

Army Recruiter Staff Sergeant, Sal assisted me though the process, great guy open and honest and very detailed about the process. Happy with my purchase and will definitely send him referrals in the future. Auto Nation 610 freeway number 1 🏆 🤝

I’ve been here 2-3 times and each time the service was great! I’ve had major engine work done here and that was also great! I always go thru Eric anytime I’m here, he awesome! He’s very helpful and going to make sure he helps out in whatever way he can. Thanks Autonation!

Highly recommend this dealership and Roy Washington. We purchased a 2008 Jeep Wrangler, and he went above and beyond for us. We had an excellent experience and would definitely purchase from this dealership again. If you are looking to purchase a vehicle, call Roy. He is honest, straightforward and works hard to make sure you are 100% satisfied with your purchase.

Highly recommend this dealership and Roy Washington. We purchased a 2008 Jeep Wrangler, and he went above and beyond for us. We had an excellent experience and would definitely purchase from this dealership again. If you are looking to purchase a vehicle, call Roy. He is honest, straightforward and works hard to make sure you are 100% satisfied with your purchase.

Easiest purchasing experience I have had. Shout out to Nathan Smith our car salesman for being extra communicative and making it such a smooth transition.

I had an oil change and tire rotation at about 15k miles. I specifically asked that the air in the tires be checked as it seems it is always wrong. Inevitably, I had to go straight to the air pump and at 10lbs in each tire in the rear. And 5 in the front tires.

I purchased a vehicle on day 18 the car stop working, The car still had extended warranty and the manufactory warranty. Well come to find out the car had impact damage and It was not on Carfax. I reached out multiple times and made multiple Attempts and basically got nowhere management shrugged me off, I called my car salesman which whom was trying to help but The lack of communication and follow up is very laxed. One of the finance managers came and talked to me and told me “ well it’s not like buying a pair of shoes” you just can’t bring your back if you don’t want it anymore.( WHAT) dude you sold me and busted car.(how do u sleep at night?) I don’t want any more than a vehicle that’s going to work for more than 18 days. I don’t Recommend this place take your money and your credit and go somewhere else where they will actually provide true customer service…I’m getting a lawyer !

My service advisor, Yuri Molina was awesome! She took time to explain the services rendered and prices. She rocks, very knowledgeable and kind-hearted. AutoNation keep employing people like her!

They want to much down for cars here

Franklin Marcion has the understanding and knowledge needed for me to go and continue forward with my car buying/ leasing experience. Definitely a God send in my time of need of a good vehicle I could afford. Highly recommended in future purchases and trades.

I started of being frustrated and upset that I had to leave my car but being patient and understanding the process was the key, service advisor Juan had allot of patient for me after I was upset about it, him and the advisor manager got me in a loaner for me to move around and do my daily routine. There is a wait There is a process Then you’ll get you car Just gotta be patient Good service Professional service advisor and manager My car is up and running properly Thank you Juan and manager

My service advisor, Yuri, was very helpful and efficient.

We took our Pacifica in for a recall and an oil change. We dropped off Thursday via night drop, spoke with service advisor Friday, told it would likely be done on Saturday. We then received no updates. We called to check on the vehicle Tuesday, and were told it was ready. I stopped by to pay the bill and pick up the key on my way home from work and told the person who helped me that I wasn’t going to take the car at that time but that my spouse would be back to get it after hours as we just couldn’t quite get both of us there in one vehicle before closing. She said that would be fine. My spouse got there just after 10pm and the gates were closed. He saw the cleaning crew was there and spoke with the cleaning crew who contacted the manager to see if they could open the gates. I sent a picture of the bill, forwarded the e-mail receipt to him in case that was needed. The manager’s response? We can see you on the cameras, if you try to take your car, we’ll call the cops. You have to come back during business hours. If the final answer was-hey, I’m not not comfortable authorizing the cleaning crew to let you take your car, please come back during business hours-sorry for the inconvenience -okay, chalk it up to poor timing and unfortunate circumstances (night dropoff hadn’t been an issue -that was probably 9:30pm and remember-I told a staff member we were planning to come get the car after hours and asked if that would be an issue and they didn’t say anything about gate hours-I’m not blaming the service person because they may not have even known about the gate hours or just forgot) but when my spouse had been polite and not pushy? Asking, not insisting, if the gate could be opened? Nope. Would not recommend. This was our second experience with them. First was fine, this was not and we’re done.

Great Customer service, Patricia is great at what she is doing, this is my second deal with autonation in general and so far it’s great.

MOLINA,YURI provides one of the best costumer service I've ever experienced. Everything she explains, she explains to you very detailed, and provides you with different options on how you can get your car needs done. She is very friendly very dedicated and is good at what she is there to do. She makes you feel at home. Amassing person 100%

I have been to this service department several times and each time my entire experience from customer service to repair service has been HORRIBLE. I would not recommend this location to anyone.

Clara Madrid made the process of selling my vehicle smooth, quick and easy The GM was also quite personable

Good Work, Warm Enviroment, To me customer Service is everything they did real good.

Excellent service department

Martin Cohen the GM of Autonation Chrysler Dodge Jeep Ram Houston, made the process of buying our car extremely easy and seamless. The attention to detail and customer service definitely made us feel that we were valued and they cared about our needs. I highly recommend Martin and his team at Autonation.

Worst experience ever. I dropped off my Jeep wrangler in mid September for body shop work do to a collision. It is now January and they are still not done. The insurance has repeatedly tried to cancel my rental car because they say the shop has taken way longer than what is estimated for this type of damage. There has not been any parts delays or approval delays on the insurance part. Every time I stop by there is little to no advancement on the work. This is ridiculous! I still don't know how the finished product will turn out or how much longer it will be till I get it, but I would not recommend this place to anyone.

Nice enough ppl

If you make an appt for service, be sure to call ahead to check if they will be open. I made an appt for service. Got the confirmation email and even a checkin email the day of service. I got there and waited about 10 min for someone to come out. No one came. I called the dealership and they said service is closed. I went in and asked them how was I able to schedule service and service center is closed? They couldn't answer that question for me. My biggest regret is having bought a service agreement with Autonation. Every single Autonation I've been to has one big issue or another when it comes to servicing. Never again. Anyways, be warned or you will be like me, having wasted your day and gas dealing with this nonsense.

A shady finance experience

Juan was great. Got my car in and returned to me in a timely manner. Will return for future services.

The 2 guys that serviced me were very attentive and friendly

Not even a freaking car wash. Took my truck in to the shop it stayed in there for a week! No rental. No loaner, wasted a lot of money on lift and Uber all for half days worth of work? I also told them about other problems the truck HAS they didn’t bother to even look into that. For as long as my truck was in there for, it should of came out like a champ

Excellent service by Aurelio Morales @ AutoNation Jeep NRG Stadium. I would highly recommend this sales person. He went the extra mile. The purchase was seemless.

No problem getting an appointment for routine service (oil change, etc.). Got me in on time for service. I’ve used them multiple times and the service has always been efficient and good. I typically wait while they do the oil change. It normally takes 60 to 90 minutes. I’m satisfied.

Chad in Service always does a great job with communication and overall customer service!

I had a horrible experience about a year ago with another service advisor named Robin. After that experience I was hesitant to return but I’m glad I did because Yuri made my experience so pleasant! I will only be coming back to be serviced by her! She is so informative, kind and professional! She deserves a raise.

The lady that helped me was great.. she knew what she was doing and made my sell very easy… what she missed was my wife liked the white Toyota (2021) you had on the lot but our budget was only $30k

Very bad experience. The car I bought had problems 5 months after I got it and just my luck they weren’t covered under warranty. I would never buy here again. I honestly feel they knew something was wrong with the car and sold it anyway

Amazing

Great service!!

Everyone was amazing I called just inquire about a Chrysler 300 and I spoke with a young man named David and it took off from there he was diligent courteous friendly and actually I bought my Chrysler 300 there for my 50th birthday 3 years ago and it was the same experience I love AutoNation on 610 right off of fannin everybody was amazing from the finance manager to the guys willing and dealing with the banks and one of the manager in the banking department was on officially on his vacation as of 6:00 p.m. but he stayed late to help make sure I got financed Ronnie finance manager gave me such a great deal they overall they really really went to that for me they bought out the old Chrysler she was a beautiful car beautiful but I got a 2021 Grand Jeep Cherokee I'm just happy and my 54th birthday is January the 5th so happy birthday Merry Christmas and happy Hanukkah to myself overall AutoNation 610 and fannin amazing the whole team just amazing I won't go anywhere else I will always go back to them to get any vehicle car truck SUV and I will recommend them to everybody everybody

He was super quick! (juan) they are always fast and friendly here

Not a good experience

I will never use them again. The customer service sucks. I dropped my vehicle off on a Friday for a simple windshield wiper motor replacement. The service advisor said he would contact me once it was looked at. He did not. I had to call and check on the status. The car was suppose to be ready at 7 am Monday. At that time I get a text with a quote which means they haven't started on the job. So I try and call to see if they had any loaner vehicles do to them not being done. Ms. Robin just tells me that it will be ready today at 5. I told her that I needed a vehicle to get to work and she just flat out said there was nothing she could do. She didn't even try to go ask or look to see if she could accommodate me. I will never give them another dollar.

Hardly anything to choose from

Made advance appointment. Was in and out in less than 2 hrs. Great service!

Everything was quick and perfect. Roy went above and beyond to find the Jeep that I wanted instead of putting me in a car I did not want.

I came to the dealership to purchase a Dodge Durango and I worked with salesperson Tatiyna Jackson and sales manager Nang Ha. They both were amazing to work with and gave me what I can only describe as the best car buying experience I have ever had.

My experience was very good everyone was very friendly I really liked the service they gave me

Friendly, nice and very helpfully. Highly recommended 👍👍

The issues I had that made the experience so poor was that I was not updated on the status of me vehicle for days. Several times I had to call to the center for an update on my vehicle when I should not have had to do so.

1. Ram 20220 3500 brought in to change engine oil and replace both fuel filters. Fuel filters showed $317 replacement price on the reservation system. Actual cost $479.97! 2. Tire rotation and replace right rear outside TPMS module. Module on backorder and tires were NOT rotated. Chad tried to tell me that the TPMS sensors were not tied to the wheel, but I know different. I get it, he was just trying to cover for the people in the shop. 3. There was greasy hand prints on my front bumper on my recently detailed truck. While this is minor in my mind, you thought enough about it to include it in your survey, so I mentioned it. I will be back when the sensor arrives, but not sure I will continue using your dealership for my service needs. I will change my own fuel filters from now on due to your bait and switch pricing. Jimmyt

I’m not sure about the cleanliness. It was the same as I left it. Not even sure it went through the car wash. But it was fast, and Yuri was attentive to letting me know the status.

Aurelio helped me get the deal and the vehicle I wanted! Very helpful and great communication!

Easiest car deal ever - excellent experience!!

Try as they may, this is the 5th or 6th time I have had the vehicle in the shop to resolve the check engine light and "Service Stop/Start System". Tech has made very diligent attempts to diagnose and correct the issue, but this is a deep rooted electrical problem that requires Jeep engineer resolution. Love the truck, but cannot rely on its reliability to take me where a Jeep is supposed to take me. Fear it will leave me on the side of the road without warning as it did previously.

Please do not use this dealership to have work done on your vehicle. They held my car for almost 3 days to run a diagnostic report, to then have looked at something I didn’t ask them too and did not address the actual issue I came in for. I told them I was coming to pick up my car and called again in the morning saying I was coming, when I arrive they say my car is disassembled. So, after an hour of waiting, they then try to charge me for the diagnostic test. I was treated very disrespectfully as a customer and was not faced with one person that wanted to try and make the experience turn around. Please save yourself the headache.

I can say my first experience buying from Auton Nation was bittersweet i came in with a approval from my bank so worked with Salesperson Fernando ! I went in on a sat and my bank closed early so Fernando asked if he could work out a deal with them which he did and got it right where i was looking for in a deal ! But once we made it to the Finance part is where the problem went ! So the guy Ronnie was offering there warranty choices and we kept telling him we didn’t want it because it was making our car payment up and i kept telling him it wasn’t in the budget and he made me feel very uncomfortable and making it seems as that the lender don’t like u to purchase without there warranty. He was very demanding and rude !!! So i decided to not finance with them and just use my credit union !! And from that the customer service was horrible ! I let them know two days after purchasing the car that lights was nothing working in the vehicle they told me that they had to order the light right today have they replaced the light nor will anyone return my calls regarding the the light and i will never purchase at this dealership nor send anyone of that matter ! My registration tag is two days out that i had to call them to see if my license plate was in which they was and no one called to inform me ! It jus sickening how these place of business are once they make that money off of u then nothing else matters are of there concerns

Aurellio, helped me get a great deal and provided great customer service. They got me just the vehicle I needed for a good price.

I set up an appt to drop off my vehicle the day prior to service. When I went to drop off the vehicle I was told they had no record of my appt. The next day I received an email saying my appt was canceled because of a no show. What a joke, someone dropped the ball on this one and wasted my time.

Very good service with great people

Trato perfecto, magnífica amabilidad, y mucha calidad en el servicio, Gracias al agente Eric

This place is not worth the trouble. I had a nightmare of an experience with the “manager” Robin. She had the wrong tires installed on my vehicle and inconvenienced me. I requested shuttle service; after I realized HER mistake she refused to offer shuttle service because she didn’t want to inconvenience her staff. Well if I’m paying over $1200 for tires and wasted my whole day for a failed service you telling me about your staff being inconvenienced is the last thing I care about. Not to mention I was told that shuttle service would be available to me earlier that week when I scheduled the appointment. I will never pay for a service here again. I only came here for my complimentary oil changes that came with the purchase of a vehicle at a different auto nation dealership. I will find my tires elsewhere. Their so-called manager Robin definitely needs training in customer relations and her job in general. She didn’t even confirm the correct tires before having them installed.

This place, especially the managers Jimmy and Martin, are incompetent in running a business. After a recall service for a computer component, my radio broke within a few days. I took it back and they charged me a diagnostic fee and tried to quote me for a new radio. I refused the radio and had to pay the fee in order to get my car back. After a few days of trying to reach out to them, finally they admitted to fault and agreed to replace my radio. I emailed multiple times to get my diagnostic fee refunded given they admitted to being the cause of the broken radio and no response. I got Jimmy on the phone and he refused to admit that it was the dealership's liability for the radio being broken and thus they shouldn't have to refund me - but they literally replaced my radio on their cost. He rudely hung up on me after I told him I will be escalating the matter if needed. These people will break your car, won't admit to it, then admit to it, and then turn around and say they didn't do it.

I paid over $100 for my diagnostic, and wasn't given much helpful information on the problem because the dealership wanted to charge $1000 just for labor to check out my vehicle some more. I know the diagnostic is about $100 and didn't have a problem with that as long as I received somewhat helpful information. I felt as if they were trying to get more money, but knew what the problem was all along.

Left our vehicle here for simple oil change and was told it would be 2.5 hours. Got back in 2.5 hours and they were just getting started.

I had a recall on my jeep, I asked them to check a whining sound , they fixed the recall but did not check the sound. The service is always horrible and I purchased my car here, they are always backed up , no shuttle is ever available for me. So I have to go out of town to get the sound checked out

My sales rep was David Albert. He did a fantastic job explaining the vehicle features..

I was hesitant to shop for a new car considering all the issues with chips and so-forth. I decided to shop around a few vehicle types, and became aware of the new model Jeep Grand Cherokee L. I visited a couple of dealerships looking at various models, but Fernando Rivas at Autonation was the most attentive salesperson I encountered anywhere, without being pushy. Once I decided on a particular model, Autonation did not have one on the lot, but they got out there and found one quickly. I got a very fair and transparent trade-in value on my existing vehicle, and a they worked with my lender to get the paperwork handled the same day. I have been very impressed with the vehicle, if you haven't checked out the online videos of the new Jeep factory in Detroit, you should.

Very nice and efficient. Good experience.

I stopped in with no appointment to get an alignment on Saturday and was able to get it done in less than an hour. Eric walked out to my truck in the service drive before I was able to get out and walk in and was very friendly and knowledgeable, I walked around the show room and he came and found me as soon as my truck was ready.

This location will not answer the phone or return emails/voicemails or the website chat box. Sure the maintenance department or a salesman will gladly answer to sell you something, but that's where it ends. So before you spend 70k like I did find a better dealership that will communicate with customers.

They broke my radio and are wanting to charge me to replace it. I brought in my vehicle for service maintenance and they told me that there was a manufacturer's recall to fix something with the computer. Since I was already there they did the recall service as well. I got my vehicle back. 5 days later my radio goes out. I bring it back to the dealership to get it checked out and they told me the radio broke because of an "internal failure." It's more than coincidence that my radio would break after there was electrical service done. So I googled it and found other consumer reviews complaining of the exact same issue. Yet they still wanted to quote me a price to replace it.

Customer Service in Sales And Service is Outstanding 👍🏿

I took my 2017 Pacifica in for service due to the air bag indicator light coming on. It was fixed. So far, so good.

I called around 8:30 AM Thursday and spoke to Juan Reyna. I wanted to make sure that the maintenance warranty plan I purchased when I bought the car was on record and that it would be applicable to this first oil change at 5K miles. Juan stated that it is/was and that he could fit me in at 9:45 AM that morning. I took that time slot and showed up on time. Through the whole event, Juan (and others there) was helpful, courteous, and friendly. I'd definitely recommend him and the service department, based on my recent experience.

My experience with Franklin was the best! He found me the car I was looking for and made sure I was taken care of from start to finish! I will definitely be back!

While in the Market for a new Vehicle , I went to look at new Truck knowing it was a limited supply. Found what was looking for on lt even though the Dealer was willing to look elsewhere if they didn’t have . Very Professional Service , to make it right. Needless to say in a short period of time I was on my way with a New Ram 1500 . Thanks to the professional employees at your Dealership and will highly recommend Your Services to anyone I know looking to purchase a vehicle. Thanks again and keep up the good work

I went one afternoon to test the new Ram Rebel. I loved it. They checked my 2018 lariat and gave me a decent offer for it. I went home and via email, I negotiated with Nathan and we agreed on a fair price that same evening. The next day, I went with a cashier check and picked up my new Rebel. Very professional. Nathan and Jorge were very professional and helpful. I highly recommend AutoNation.

To change a battery $300 plus was too much

We bought a truck 2.5 months ago. We paid cash, we received the registration and tags 2 weeks ago. I called the state to see we’re our title is and I was informed that the tags and registration is fraudulent and the truck is not registered in our name. If we were to get pulled over they could impound the truck. We had to pay 30 dollars to get another temp tag. Auto nation managers will not call be back!! DO NOT BUY FROM HERE.

Excellent service at this location. Chad in the service department has gone above and beyond to accommodate our needs and to help us solve our issues. We are extremely grateful and can?t thank him enough.

Service was good. Customer service was fine. The wait hours were a bit long.

Yuri was amazing. Love her energy

Had scheduled service appointment. My technician was at lunch. Other technicians were not concerned with me at all. Just left me standing and did not ask what I needed. Finally a young man came and helped me. They could have better greeting process.

Three trip get rear right blinker light repair was a learning experience which was a in and out job problem found and repaired the person at the dealership pinned the problem off fast and complete I want to thank him for helping finding the problem

1st and last time to utilize the auto nation jeep houston service center. Robin was no help and lacked professionalism. Manager jimmy gonazalez had an opportunity to win me back over but he didnt find it important enough? He saw me go through his garage to retrieve my own car but did nothing. Service was very bad and all items were way to pricey, even charged supply charges? I go to sterling mcall toyota and lexus, westside lincoln and they do not charge supply charges. I eould like to have traded or sold my jeep but will take my business elsewhere!

Johnny Alaniz was a great service rep to deal with.

Sales representative was very attentive to our requirements and request and very knowledgeable on make of products. Very good customer service and very pleasant experience! Will definitely recommend Autonation Nation Dodge Houston South Loop Antoni Garcia our sales representatives to anyone wanting and needing a vehicle. Great place to shop!

great customer service and get the job done

I brought my Jeep in due to a recall. Robin was very pleasant , as usual. She looked up the recall and said that it would be taken care of shortly. It was completed in less than an hour. The coffee was fresh and Perry Mason was entertaining. Thank you for a pleasant visit.

I would be proud to refer my family and friends to shop here.

I am so greatful to finally find an honest car dealership! There were no slimy salesman looking to slip in extra fees like I have experienced at other dealerships. The price and incentives matched the price online. I was delighted to find staff sincerely working with me to get the best deal possible! Sherif Hanna was incredibly helpful and professional throughout the process. He patiently answered my many questions. The manager came and introduced himself to me and thanked me for my business. The finance department was amazing. They answered my questions and ensured that all of the discounts were applied and that I got what was promised.

I am so greatful to finally find an honest car dealership! There were no slimy salesman looking to slip in extra fees like I have experienced at other dealerships. The price and incentives matched the price online. I was delighted to find staff sincerely working with me to get the best deal possible! Sherif Hanna was incredibly helpful and professional throughout the process. He patiently answered my many questions. The manager came and introduced himself to me and thanked me for my business. The finance department was amazing. They answered my questions and ensured that all of the discounts were applied and that I got what was promised.

Had great service here. Friendly employees. Really liked how they kept me in the loop with the repairs on my Dart and didn't have to hunt them down.

Great service. Great team. Very courteous and professional. Maintained communication every step of the way.

Quality service, friendly and helpful employees, prompt service with very little wait time. Will definitely bring my business back to this dealership.

This is the second time I?ve been to Autonation Body Works. Each time I?ve totally amazed at the service and the workmanship! My hats off to Ruby, Claudia and the shop manager!

I brought my Ram in for a 90K service, I had the Maintenance plan. Johnny greeted me and got me going quick and easy. I requested it be done by 1230. Even though a tune up was included, he worked with the technician and got it to me right on time. Great guy. I highly recommend them!

my experience was good although it took a while but one understands that they were very busy attending to other people who arrived first than me and the person who helped me was in contact with me informing me about the service and that is very good

Great service, they have exactly what you need I recommend it

Great service , Patient willing to help and provide good service

Organized, efficient, friendly staff. Easy to set-up appointments and work that's done is explained.

Service was friendly and attentive. All my car care needs were met.

Poor customer service, Juan Reyna very disrespectful guy, I took my truck for a second service. They rotate my tires and the next day I had a flat tire, got air on it and the next day same thing..I don’t know what they did wrong but discount tires took care of it. If I can do the services at other location, I won’t go back there.

Excellent experience. Great selection. Highly recommend Ben McDonald, very knowledgeable salesman.

This was the second time I took my car for a service and it wasn?t a good experience, I made an appointment and when we got there, this girl took my name and decided she didn?t wanted to work and sent me with Luis Reyna, this guy got us standing for like 10 minutes while he was on the phone and then I guy came up to us and said he was going to take care of my car..we went to the waiting area and few minutes later he came back telling me something about a battery.. like that wasn?t my car! So we when back with mr Reyna and he still on the phone we just stand there again, meanwhile the girl at the beginning is not doing anything so at this point I?m already upset, they don?t care about costumer service but the first time was way different, they even took longer this time, they rotate my tires and I never had an issue before with those but literally the next day one of my tires was low, got air on it and the next day same thing happened... idk what they did wrong but luckily discount tires took care of it, I had to wait like 3 hours though. I got two stars for the facilities because we wait there for two hours and there?s nothing closer in case we wanted a snack or something. They have a vending machine but it was broken :/ When I bought my truck I purchase the oil changes too so I?m wondering if I have to go there, otherwise I?m not going back, thanks!

Muy buen trato estamos mu satisfechos en la compra del 2021 Jeep Grand Cherokee x,gracias Fernando Rivas

Kinley Rushing was the young lady that helped me.. She was patient and Very COMPASSIONATE… She was helpful and she explained everything to me and my boyfriend.. She made me feel good!!! Her customer service was GREAT!!!!!

My experience was great. The wait time was exceptional. Thank you for the excellent customer service.

Kinley Rushing was the young lady that helped me.. She was patient and Very COMPASSIONATE? She was helpful and she explained everything to me and my boyfriend.. She made me feel good!!! Her customer service was GREAT!!!!!

Once again; out standing welcome service. In and out.

Everyone treat me very well. David and the other guys found me a great deal on a pre-owned Mazda6 2016. I love the automobile. I drove it off the lot no problems and immediately went over to tint place. Got tinted up. I'm rolling with no problems. I strongly recommend Auto Nation 😅.

GREAT GUYS IN AND OUT DEAL CAME IN TO BUY A CAR I THOUGHT I WANTED THEY SHOWED ME WHAT I NEEED

I had work done at the body shop. It was a terrible experience. I rejected the repairs 3 times and I'm still not completely satsisfied.

Great service repair performed on my vehicle. Done in a timely manner not a very long wait for in person

They were able to get my car in and service it for me the same day.

Had a wonderful experience when I went for an oil change. Very professional and fast.

Fernando was amazing. Took no time to get my preapproval verified and me out the door n my new Charger!

Be prepared when the service department makes a mistake when servicing your car be prepared to pay for your own rental. Even though they reimbursed me for having my car towed back to the dealership they should be responsible in reimbursing for the rental since it was a technician error since the dealership didn’t have any cars available. Not good business

I brought my car in for maintenance a few days later car would start the gas poured out from the engine come to find out that the technician didn?t replace a hose properly which I had to have my car towed to the dealership which the service manager reimbursed me for the towing but they didn?t have a car available for me to use so I have to pay for a rental myself which cost me $159. I feel I should be reimbursed fir the rental also and want to speak to someone about this. The manager did text me about the towing refund that it was processed and I responded back about being reimbursed for the rental since it was the technician error still have not heard anything

The team went above and beyond. They worked to help me get my repair covered by the warranty and kept me informed every step of the way. They even washed my car before returning it to me. Chad's customer service skills are 11/10

Purchased my first car as an adult and was so worried about being ripped off. Shopped around at another dealership and had the exact experience that people hate...I felt scammed and lied to from the very beginning...all the things that people say to watch out for, they did. I came to AutoNation next, as they had the exact car I wanted, and worked with David Albert. I was weary at first and cautious/careful, but my worries and fears were immediately gone after talking with David and telling him what I wanted and needed (and what I didn't want or need). David was so quick to respond to all of my communications, he was easy to work with, and most of all he was HONEST. I never once felt lied to or scammed or like I was being taken advantage of. He did everything in his power to make this an easy seamless process for me. He listened to me and he delivered exactly what I asked for. The way he conducted this transaction is how every single sales associate should conduct business. Every dealership should also conduct business how AutoNation handled this transaction. I hope everyone encounters David or someone like him when purchasing a car. I am so happy to have found this dealership, David, and eventually my new car. If you are shopping for a car, I 100% recommend AutoNation and I strongly advise you to ask for David Albert...you'll be thankful that you did. P.S. I read reviews, I research everything, so I hope this is helpful for someone. Please know that this is a real review from a real person who has no connection to AutoNation or David (outside of the transaction). You can trust that my experience was real.

Excellent customer Service fast service excellent customer communication

I recently just purchased a used f150 from auto nation. The dealership located by the NRG stadium. I saw it online the night it must have posted because I haven?t been able to find the right one and I?ve been looking for months in the Houston area at auto nation. I saw it had a great car fax and one owner and the price was greater than anywhere around that I found. I called the next day and by that afternoon I was driving it home to be a blessing for our family. The salesman and staff was great to work with and didn?t try to hid anything. Best part was that they wasn?t trying to sell you on everything that the truck had to offer. I could see all of that myself. Over all to be honest was the best experience I?ve ever had buying a vehicle. Painless. I can?t thank the guys enough for the help and blessing my family now has for transportation.

Very pleasant and service advisor knowledge of repairs to car and suggestions

The services department did not fixed my vehicle.

This is my second time using this dealership for my oil change services, and checking out my car. The staff is always helpful and friendly, and finish sooner than expected.

Salesman, and Managers are great address whatever issues you have straight away!! I will buy next vehicle from here for sure!!!

Mr. Juan was awesome. He went above and beyond to make sure everything was okay with my vehicle. I will have my vehicle serviced here as long as he's there.

Toni Garcia was our sales rep. He was curteous and professional.

My experience was great! Chad is incredible!

Overall service was good. No surprises. Answered all questions and came out with a good deal.

The overall buying experience was great ,my salesman made me feel like family rather than a customer and was very knowledgeable and helpful ,but unfortunately the wait time was unbearable and no refreshments wasn?t available.

They do not answer the phones unless your trying to buy a vehicle. I been trying to talk to someone about my GAP insurance but can never get an answer and it will take time to get to the dealer. Do not buy from these folks

Just bought a 2020 dodge challenger t/a, everyone was great,my salesman Alan Savage did a outstanding job,great guy!

Quick turnaround. Great communication throughout repairs. No hassle. Ask for Chad. He is AMAZING!

I would like to thanks Mr. Salvage and his staff: Steward and Derrick for their exceptional service to make my buying this Wrangler a pleasant experience.

I will NEVER take my truck to this dealership or recommend this dealership to anyone. I had to order a hose for my windshield wiper fluid that cracked during the freeze. I had to call and find out if the part was in only to find out it had been for a week (no one called to inform me...1st red flag). I made an appointment for 8:30 this morning, dropped my truck off and asked how long it would take. I was told it would be done before the day was out (2nd red flag...why make an appointment if it takes all day). I started trying to call the dealership at 1:00 pm to check the status and an hour later finally someone answered the phone only to find out that they don’t have the part and they need to order it!!! WTF! They told me they sold the part to someone else!! Total BS!!! Their service department is an absolute joke and if I wasn’t so pissed off I would have gone straight to the General Manager. Their service advisors acted like it happens all the time and could care less. Never again will I visit this dealership

Robin Cothran always provides excellent service! Highly recommend!

Robin Cothran always does an exceptional job! Made my appt and work was done timely.

I meet Juan at the dealer. His service is the best. He is taking care me and my car are really fast.

Customer service rep was professional, explained in details what my automobile needed in the future and was at the dealership about an hour.

Key not detected. Changed the battery to fix it. High efficiency for oil change and wheel alignment.

My constructive criticism is this: When a person makes an appointment to have their vehicle serviced, it should be the same as making an appointment anywhere - your vehicle should be seen somewhere around the time of the appointment. If this isn't possible, what is the point of making an appointment? So making an appointment should not be possible if the estimated waiting time for them to see your vehicle is 24-48 hours. If the waiting time is going to be 24-48 hours before your vehicle can even get checked out, they should have enough loaner cars to cover the amount of vehicles that must wait. How does it make sense that a person needs to reserve a loaner car several days in advance? I understand that some people are able to schedule service several days ahead. But most vehicle problems don't happen like that. So if you have an immediate and desperate repair, you have no choice but to be without a vehicle for several days or spend money on a driving service, taxi or rental, when you're already going to spend money to have the vehicle repaired.

Fueron muy amables y respondieron a todas mis preguntas

I took my vehicle in for a check engine light which ended up taking over a week to diagnose and repair. The technician worked nonstop, the associate kept me informed, and the manager did everything in his power to make me happy and make sure my vehicle passed every inspection before being released.

Danny with the service department was extremely helpful!

Great service Corey was wonderful he had my car in and out

Poor customer service. Deceptive sales practice.

Just bought a new Challenger....Great customer service😁thanks #DannyMcswain for all of your assistance. ❤️

well done.. The car I wanted for the right price, a fair price for my trade in and a great salesman, Danny

A very professional staff. Patricia was courteous and attentive to every step in the process.

Definitely recommend this dealer , my experience with service was great

Car had problems when it was deliver to me hazardous light come on while driving an had a bad baterry in it over 3 years old

We bought a Ram 1500 and the process was smooth. The salesman, Vishal and the manager at this location were great! Very easy to work with and honest. Highly recommend this dealership at this location.

I made a appointment online a couple of days in advance for 3pm. I made it in by 2:55. Since I scheduled a appointment I thought I would be out by 3:30 no later then 4:00. It took a little longer but I was satisfied.

As of this writing I am canceling my flight to Houston. Just wanted to share my experience so everybody watches out for it. Struck a deal on a 2020 ram pickup verbally as well as email/text. I got approved at my local credit union at 2.24% and wanted to go that route. I was told by the GM that no AutoNation will take drafting instructions which evidently is how credit unions and banks pay dealerships for new cars. They offered to finance me through AutoNation but the rate would be 2.9% as they couldn't match the other rate. I decided to go ahead and take that deal knowing I would probably refinance it anyway. I was going to fly to Houston on February 12th to pick up the truck. February 11th I was informed there was a scratch that needed to be repaired. There was an ice storm that definitely nobody could have prevented but after everything was over the truck was ready to go on February 27th. I made reservations to fly in on the 27th and pick it up. I finally got all the paperwork on the 26th and the price and interest rate went up. The price was $1,500 more than we had agreed on and had in writing and the interest rate was 1% higher. Unfortunately this was my first new car purchase and I didn't know I should have put a deposit on it but was never asked to. I was told there was a "coupon" I was using on the original price quote and that coupon was first come first serve and consequently "gone". The truck wasn't ready and it was out of my control for the scratch repair. After all that the price or the interest rate was not honored and the deal has fallen through. I pushed pretty hard to get the paperwork before I flew in and I'm thankful that I did. I would have been very upset had I got there tomorrow morning to find out what happened. It seems like a bait and switch to me but you be the judge.

Friendly staff.. Quick buying process.. Highly recommended.. Thanks Mr.Jay and cashier..

Great service. Exemplary Staff! Yuri is amazing! She goes above and beyond for her customers!

Fernando Rivas was excellent! Highly recommended!! Worked hard and got me the price I wanted.

Chad was very helpful- I am not happy that I reported problems with my radio twice and only in my third complaint was I notified that indeed an issue was identified by your company. I came in for an issue with a tire and reported continual problems with my radio. Learning then that you did not call me yet radios are being replaced. My coverage period is almost over therefore I barely qualified. Disheartening

Always great customer service . Despite the bad weather service was still great.

Great service and quick service! That?s all I have to say

Well, as honest as can be, I was really excited about my purchase of the 80th Anniversary Gladiator. I’ve been shopping around for 5 months for my dream Jeep. I finally decided to make the deal here at AutoNation as they came closest to meeting my budget. There are several things to be disappointed about, many dealerships have done this; I have emailed with someone from the dealership and let them know which vehicle I am interested in purchasing, they say “come in, we have it in stock.” You get there, and they don’t because it’s at another dealership location. Why don’t you say that?? It’s dishonest and misleading. So I test drive a wrangler instead?? Anyway, I leave and go to another dealership, later to be texted by the sales lady saying her Manager has a better offer price and I accept. I come back with several hours to spare before the dealership closes. After wrapping up all the paperwork, they say “we will let you know on Monday when your vehicle is ready.” What?? I just paid $46k on a Saturday night to go home without the vehicle I purchased, so they gave me a loaner until then. They had hours to have it brought from the other location and get ready to take home. I texted with my sales lady after driving away and asked her if the vehicle comes with wheel locks as they were promised during our sales conversation and test drive. I still have her text to prove that she says all of their new 2021 vehicles come with wheel locks and she will have them mailed out the same day. I never received them. She connected with me several times and asked me if I have received them, and I confirmed I had not. Two weeks later she called me to inform me that the vehicle doesn’t come with wheel locks because if it did then the locks would already be on the vehicle. This is very misleading and unprofessional to be lied to during the sales meeting and test drive and on a clear text message and during a phone call. What’s was all of the run around for? What did you put in the mail that I never received?? And to ultimately be rude to the person that bought a vehicle from you. It makes no sense that a $46k+ vehicle wouldn’t come with $79 Jeep wheel locks. If that’s the case just be upfront instead of two weeks of run around on an item I could have purchased the weekend that I awaited the arrival of my vehicle. Not to mention, the day after I drove my new vehicle home, I received a text message that I needed to bring my vehicle in for inspection. What??? I responded that I don’t understand why this was not taken care of before I picked up the vehicle. Then I never heard back and had to call and speak to the manager to clarify the situation. There are a lot of uncertainties when making the vehicle purchase. I would just like to feel valued after signing away quite a purchase of a vehicle I’ve been dreaming about for half a year. Major fail on making your clients feel valued and appreciated. I feel like a revolving door of a transaction. Buyers beware when you sign...ask to have it written on paper or they will lie their way to your signature and pocket book. Such a pity that I have to complain about a $79 security item such as wheel locks to ruin my experience.

My experience was pleasant and good. I appreciate my salesperson Erica and the great job she did finding me what I wanted. I would recommend her to my my friends and strangers of some one is looking for a car

Communication is on point, just ask. Thanks.

Very easy very satisfied. I would recommend checking it out for your car/truck needs

Excelente el servicio muy recomendado son muy amables y te contestan todas tus preguntas

Great experience in dealing with the location and I purchased a truck

amazing teamwork keeping me updated on a daily basis

The staff are great,real nice people, thank you!

I purchased my jeep there and it was an easy process. I took my jeep there the other day after seeing the check engine light on. Checking my jeep in was easy and the updates to the repair process were communicated well. Thank you Yuri.

When I received the news that my Service Tech for many years was no longer at AutoNation in Houston on 610, We were heartbroken, I don't care for too many changes we prefer consistency (one person for the life of my car)🤣My husband and I had to choose a new service tech and before we could get out of the car Yuri was there to greet us. She has been our tech since July 2020 and I will not go to anyone else she even sits at my prior tech's desk. God knows my heart and I don't work well with change. "If it is not broken that why fix it" with that being said, Thank You "Yuri" my experience has been a smooth one. Because of your Professional, we are able to feel great about our experience with Auto Nation. Hats off to you Yuri and yes you are the best!!!!

Service Representative Kory was very professional and helpful.

Terrible customer service... Unwillingness to work with the customer to resolve the situation... Smart a** attitude with the customer

Good overall experience from buying to closing! Wish it?s was a little closer but what can I do

I brought my jeep in for an oil change. The service department did a good job by observing additional work that is needed for a better performance for my jeep.

Excellent service. all staff are friendly and accommodating.

I had excellent service today and will come back again.

In todays society, time is of the essence. AutoNation fulfill the time frame of what was expected. I was not given a runaround nor did I have to wait unnecessary time. Great job on my repairs AutoNation!

Good people to work with. Good technicians. Repairs completed timely.

Corey is the best. Makes me feel comfortable about spending my money at this location

Always professional and constant contact with updates!!

Yuri-Service rep is very knowledgeable, professional and extremely nice.

Would like to thank Yuri Molina for her wonderful customer service and passion she gives towards her clients. From my initial call, to Yuri walking me to my truck, when the service was complete, she made me feel special and important. Yuri is a great example of what any and all service advisors should represent. I look forward to visiting on my next scheduled service and working with her great spirit. Thanks AutoNation.

Shane Chambers made my car buying experience here positive. Genuinely friendly and helpful, not pushy or smarmy. Small complaint about the service dept, leaving the gas tank empty and battery dead, but Shane fixed those issues quickly.

Honest and friendly customer service, neat waiting area, they follow social distancing and a big shout out to Mr. Chad my service advisor. Keep up the good work.👍

Main reason I take my vehicle to get serviced there is because of the customer service rep, Kory.

Excellent and speedy service. 17 years and counting... this is our Go To dealership whether it be for repairs or auto purchase. Highly recommended!!

I took my 2015 Chrysler 300s to Autonation South Loop to get a new battery. After all of my research I got the Lifetime Warranty Battery and I was pleased with the price and service.

The people that work in your office are nt professionals at all. Every time you have a problem they ignore your phone calls and e-mails when you are trying to fix your vehicle. My use vehicle broke down after three days of getting the vehicle out of the dealership, to this point they have not authorize to repair my vehicle. I have a rental vehicle at this point and the 90 days guarantee or x-amount of miles from this dealership has not been honored.

Ive been to Auto Nation three times for service to my Ram ProMaster 1500. Every time I?ve been there the people went above and beyond with their service. I would tell anyone who needs service work to use them.

This was the worst car buying experience I have ever had in my entire life. I would caution anyone against purchasing a vehicle from Auto Nation of Houston. For starters I was tricked into a higher interest rate than was originally agreed to and bullied into elected an extended warranty. After purchasing the vehicle it started to malfunction with battery and engine troubles. The service that I received after notifying them of the defect was horrific. I was loud talked and even screamed at on the showroom floor. Later, it was found out that Jeep was aware of the defect and covered the repairs. The resistant that I was met with was terrifying. Several customers were in the service area having the same experience. Which leads me to believe they were already aware of the issue from the beginning. I would not recommend buying from this dealership.

Good follow up and excellent overall buying experience

The recall part is in a location that is not visible so hard to comment on the part itself. Car was ready when they said it would be and check out process was simple.

My husband and I brought our vehicle to this location for repairs after a flood. None of the work was complete properly. They gave us a half xxx repair job, and I won?t be coming back EVER to this location. They simple don?t care how you get you car back

Made the buying process so easy the staff was very professional and I?m happy with my new car ask for jay very good salesman

They got me in on time and got me out in a good time. The technician also explained to me my problem and made a suggestion to fix the problem.

Everyone was courteous and professional, Kinley was especially helpful knowledgeable about her job.

This is the worst repair service ever experienced. I came to pick up my truck 4 hours later and it was not ready. I called 4 times and was put on hold. Called again and was transferred to Korey who was handling the repair and he didn't answer left a message. I called and was told that the tech broke a bolt and the part would not be ready until Monday. I never received a call from Korey or anyone at the dealership Saturday or Monday. Texted Robin Monday and asked was she aware of what happened on Saturday, she said no. I texted her back after a few hours for the status and she aid my truck was ready. While talking to a agent checking out a tech walked up and just interrupted the process and the agent just stopped checking me out and I had to wait for over 10 minutes while this tech complained about not wanting to do a repair on another vehicle. There were smudge all over my sun visor that was replaced, my truck did not appear to have been sanitized and things were thrown around in my truck. i will drive to Spring before I ever use them again. Zero rating

I drove 812 miles to this dealership. I talked with a salesman name Shane he was awesome was the truck I was in the market for. Shane went out of his way and the manager to make everything go very good. They and their Dealership made me feel comfortable no pressure. Their was a couple of things on the truck that had to be address. Got their on Wednesday morning. Didn't think I would get out of their till Friday but they really put the pressure on their repair department. Got a room for the night went back over around 10am next morning and their was my truck shining like a new penny. I was very impressed with their service department. The way I understood their service department said they couldn't get it all done by Friday. Shane and the manager steped in and got it done. Was very happy the way I was treated. I would recommend this Dealership.

The service is professional, expedient and always on point. My family has and always will bring all of our vehicles to Auto Nation CDJR Houston!!!

Every time I go this dealership it is always a problem. I have never met such an unprofessional group of people. First, it took over 3 weeks for my car to be shipped upon purchase. Secondly, I used this dealership for repairs and they took over 2 months for the repairs to be completed. Please find somewhere else to go if you are looking to purchase or repair your vehicle.

I was very irritated how long it took to complete the repairs on my vehicle! I had to continue to contact the service advisor for updates on my car. Then she a looted too the fact that she was tired of me calling in a ?joking way?. She told me my bill was one amount but when I went to pick my vehicle up it was a TOTAL different amount! I was very upset and disappointed with the service received from this Auto Nation!

The last two trips to AutoNation?s service center have convinced me to find a new place to service our two Jeep Renegades. I understand that having a car serviced at a dealer is usually a bit more expensive but you hope that is offset by competence, honesty and familiarity with the cards they sell. A little over a month ago, I brought my Jeep in for an oil change. Now, they have these sensors in the driveway that check your alignment. The service person told me that it indicated that I needed an alignment done. I told her that I assumed they would cover it since they had performed an alignment just a couple of months previously. Her reply was that my tires must just be low (they were 2lbs low) and that throws off the sensor so I really didn?t need an alignment after all. Does anyone think this would have been the answer if it would have been me responsible for paying for it? Me either since she didn?t even mention that as a possibility before. Then my wife had to have a thermostat replaced. Over $1,000 to replace a damned thermostat? Including $200 for the part? Feel free to google a thermostat for a 2017 renegade. I wasn?t able to find any over $100. Except at AutoNation of course. If you want reasonable prices or at least basic honesty, I just can?t recommend AutoNation. Good luck to you.

i bought a 2015 f-150 on jan 16 2020..i have good credit..i was rushed thru the process of buying my truck and ended up with a 13.9 intrest rate...thats my fault for not walking away..here is my real problems thats still going on today..i have two key fobs that dont work.come to find out that the extended warranty that was picked for me as i discovered, (THE GOLD PLAN) does not cover my key fobs and it a hassel getting in my truck having to put the code on the door.no remote start our unlock the doors my horn quit..the lights that show what gear im in does not work anymore.i cant get no help from the dealership...when i had my truck serviced, the service department gave me the number to their key contractor...on the phone he instructed me to check my fuses..my fuses were fine,,called him back an was told he could not help me any further..i have tried to contact my salesman,,,also the sales manager i left countless voicemails and still cant get no responce from any one, i would like to see if i can get a responce from the general manager on today 10/16/2020..i wonder how much smoke he is going to blow..im proud of my truck...AND I WOULD BUY IT AGAIN...ALL I WANT IS TO GET MY ISSUES RESOLVED..IF I CANT GET MY ISSUES RESOLVED SOON EVERYBODY WILL HERE FROM ME AGAIN AND AGAIN..,,,..MIKE DUNCANS....I WILL KEEP YOU POSTED

Yuri handled my visit amazingly fast and coordinated with me every step of the way. BEG for her to be your service adviser, she wont disappoint.

The service I received was unacceptable, and was misdiagnosed for the issue I bought the vehicle in for. A cost of $3,300.00 was charged for a service that was completely different from the original problem. When I complained that the vehicle still had the problem I bought it in for, a road drive with the technician showed the vehicle still had the same problem. I was then told it was my transmission, and would cost an additional $4,400.00 to repair. I left the dealership with no additional service, and sought another facility to repair my vehicle!!! No good reputation on service provided!!!! My daughter also had a bad experience with the same dealership . I didn?t know it was the same dealership, she had a problem with. Chrysler helped her with the problem , and gave her resolution for the problem!!!!

Great service good mechanic advice on needed repairs on my truck

Bad experience, bad customer service. Service department

My radio had a flaw. It was inspected one day and within 10 days the repairs dept. received a new one. Once the replacement took less than 2 hrs.

Recommend having a meeting and organizing the financial DIRECTOR/MANAGER (FINANCE DEPARTMENT)

Not long after the purchase, it started giving problems. The battery, seat belt and tire sensor light came on. It has a bad alternator They claim every vehicles goes through rigorous inspection before sale. I highly doubt it I told them about this problem but they offered nothing, no credit or refund The 500 mile gaurantee is really 250. I just lost 7k Please do not buy a vehicle from this dealership!! Save your money

Great experience, excellent customer service and left driving exactly what I needed.

Honestly avoid this dealership if you don’t want to deal with a horribly rude sales manager after my husband was being really respectful and was having a simple conversation to see what could be done with our deal( since my husband works at a different dealership)! But so relieved I didn’t give this dealership my business again and was able to go else where and obtain the same car I went in this dealership for at a different dealership and very helpful and respectful one instead! Already told a handful of close friends who wanted to go to this dealership to buy their cars to avoid this place no matter what and to go to the dealership where I bought my new rubicon!

I recently sent my car here for an over heating issue. They told me what the issue was and I paid 1600. Robin told me my car was ready for pick up and when I went to pick up my car it ran hot again and started leaking coolant. I drove not even 3 minutes .. the issue I sent my car there for .. was the exact same issue that was happening so they never fixed the car just took my money. So I get my car towed back she tells me I blew a head gaskets and have to pay 3,000 to get it fixed.by them.. I think asked too speak to a manager literally xxxxing crickets .any tech knows once you fix a car you supposed to test drive it .. if he would?ve test drove my car then he would?ve saw my car was still running hot.

I have been going to Houston South Loop Ram for several years and service has always been great. Korey helps me understand everything about the service from timing to cost. I appreciate his approach and honesty.

Great car buying experience experience, salesman and finance guys were informative and professional. I felt like I got a good deal no hassle very smooth!

Edwin was very professional and was not your typical pushy Sales person Dealer staff very helpful Overall experience was great

I enjoy bringing my car here because the staff always do they job and get my car (Diamond) right ! For-real, your staff is amazing, they?re professional , friendly and the most down to earth people I know. I have a good feeling my car is in good hands when they ask for my keys. Shout out to Hector and Kinley, they my homies forreal! They are my go too when I get up there and Hector looks out with the car fresheners. Besides them your team is super friendly, cool and always willing to help. Keep up the good work, and great southern hospitality!

My sales rep was Hector. He didn?t communicate and avoided calls, and left me the wrong truck. I would recommend this dealership, but not that agent.

Excellent service, they help me with all the buying experience

First time there. Hector helped me out and he was very professional and helpful. Took the time to make sure I got everything I needed to fix my Jeep. Thanks, Hector!

I always receive great service on my vehicle. The time is always close to t the expected time for repairs!!!

Great communication before and after the sale. Dealer work with my financing and finalized deal.

Yuri has a wonderful personality. No matter what time of the day I arrive she is always positive and upbeat. I didn?t purchase my vehicle from Auto nation however I love the service they provided to my and my new vehicle. I definitely plan on continuing coming to this location for servicing to my Jeep Grand Cherokee Overland. THANK YOU YURI FOR YOUR AMAZING CUSTOMER SERVICE!!

I had one of the best experience ever. Amber Mobley gave me the best experience I have ever had in any dealership. She not only told me what was wrong with my vehicle. Also told me about all the benefits I had. Was able to replace my tire without having to pay anything. Now that’s what I call great customer service. Thank you Amber as I am very great full for all the help you gave me.

Awesome service team! Thank you! Robin was great!!!

I just bought a $64K truck and I feel like I bought a Rolls-Royce with a bed. Tony Garcia did everything he could to earn my business and after I signed he still did what I asked of him.

It?s always great fast service when I come get my car serviced at AutoNation

Crooks, thugs, rude, unprofessional and all the above. Just read all the negative comments on Auto Nation Corp website. They will screw you if you let them. They’re parasite. They tried to sell me a vehicle at a very high interest rate through their financing. I told them to get my car that I was trading in and the salesman says hold on. He then tries another bank and come back with a 3% rate. Should have done that the first time. Just rogue. The service department is no better. In see why their review rate is 2.5 They suck!!!!!!!!!

Every time I bring my car here for service, they never do a good job. A screw or the caps on my tire are messing plus the customer service representative Amber is Very rude!

SERVICE REP. YURI M WAS EXCELLENT AND ON POINT, HAD NO PROBLEMS AT ALL.

My salesman was very helpful . And very nice and fast

Not a bad experience ........................... Good salesman ........................ Great vehicle ..................

My representative was pleasant and made sure the work was done correctly.

Great service and very professional REPRESENTATIVE the really go out of their way to help their customer.

Shane Chambers was a joy to work with and he got us everything we asked for in our new Jeep. Thank you Shane!

I had recalls and check engine light for repair that required dealer service.

Judy was very helpful and nice. Our kids were running all over and she was sweet and nice to them. She explained to us what needs to be done and provided all the information we asked for. Overall great customer service! We'll come back.

Thank you for inquiring, I am beyond pleased with the service starting with Yuri at check-in and out. She keeps me informed every step of the way and from my repairs with Richard while they work on my jeep. I always get outstanding service from them. I feel informed and at ease every time I go and need service. Yuri always books my appointment and notifies me of findings. I never feel blindsided. Great service and professionalism every time. Again thank you. I am a happy customer. Respectfully, P. Cardona

Good People are still in the Car business. I always have had my Wrangler serviced at this dealership. They really take the time to analyze what the issue is even the tricky problems that I have had with my Jeep. I will be buying my next Jeep from this group now that I have figured out what a good dealership looks like.

Always friendly, customers service. They prioritize your service and time when visiting.

We loved our buying experience at AutoNation. Never thought I would be driving around with a pink tag on my car, but here I am. Definitely recommend

I found the truck I was interested in online. Emailed and set an appointment for the same evening. When I arrived I was greeted with respect. The sales team was considerate of my time and had the truck ready to take on a test drive without hesitation. We discussed the numbers and came to an agreeable deal in less than 2 hours after arrival. I returned the following evening signed the paperwork and drove away. Total time at dealership was less than 3 hours total in 2 days. I greatly appreciated the decisive decisions of the General Manager who took a personal part in dealing with me.

Service was great! Robin was excellent in communication from The beginning to the end, making sure I understood the Defects, and making it clear the procedure and cost before doing anything, , It is a blessing to not have to worry about getting ripped off, you will know because of each and every step Robin didn?t start without explaining and sending pictures of the problem, I am truly Grateful!!

The Service advisor does awesome job Making sure your vehicle is done right and on time.

the salesmen were great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My first visit to that dealership and the service was great.

Awesome service! The young lady was very nice and explained things clearly. She also made jokes and showed great customer service by saying ?she will be with me shortly? she acknowledged me and other customers that weren?t hers as we walked in. My oil change and alignment made my car run and drive as smooth as it did when I first got it. Thank you guys!

Tony Garcia did an amazing job , also was very passionate and patient , showed us multiple vehicles, showed us the different features, different colors and never felt rushed or pressed. He is an outstanding salesman broke down everything. I will purchase my next vehicle from him any time any day .

David Albert was my sales expert. He listened to my goals, addressed my objections with options. Most importantly it was an all day ordeal. I have wanted a new car for at least a year but dreaded the whole sit in the dealership experience. It took about three hours. Did I mention I dread shopping, and worst is car shopping. Thank you David you made this one of the best experiences and I got my SUV. You definitely negotiate d a win-win.

I get my oil change done every 6 months no problem and it's no long wait dats a plus for me

Good salesman, upfront dealership pricing is nice, $395 for wheel locks you can buy at Autozone for $20 is outrageous. Front office is unreasonable and not helpful. Better than Texan Dodge, but not much.

There great price And sales Rep

The service is great and the prices are good

I was in a wreck a week ago and in need of a new car. At Auto Nation I found my dream car Chevy Cruze 2012. Clyde Wallis the salesman for used cars was superb as well as the staff. Thanks, for great customer service experience. I love my Chevy Cruze.

Outstanding service, good communication and take time to explain all process needed to repair my truck and parts need.Fast service and quality.Thanks to Frankie Freeze and Yuri Molina.Recomend real Good Job!!!

My service advisor Kevin was awesome! Very professional!

Awesome experience I was satisfied

I was very please how the service department assisted me with the servicing of my 2019 Dodge Ram 3500

My first time buying a car and Franklin at AutoNation Chrysler Dodge Jeep Ram Houston really took care of me. The process was easy and straight forward, and Franklin made sure we wasted no time! Excellent customer service and facility.

I feel like my money was stolen, they did absolutely nothing. Robin told me a plastic bag stuck to me muffler was the cause of a my engine smell coming through my vents, but this has been occurring since they replaced my engine. They did not install the engine correctly.

My salesman Shane was great! I purchased a jeep wrangler and after going through a few wranglers he was able to fine what works for my budget and at the same time found the jeep with the features I wanted!

AutoNation CDJR Houston is a great dealership. I highly recommend Brian and Franklin. Good buying experience.

I inquired about a truck online and Alan Savage immediately called me to schedule a test drive. He and the truck was waiting for me when I arrived. In order save time, he schedule my trade-in to be appraised while we were on the test drive. Overall, an excellent buying experience and I highly recommend asking for Alan Savage by name. I will definitely be back.

The experience was very good. From start to finish. My sales representative was very professional and caring. He went above and beyond to assure that we would be happy with the selection. Our ssles representative Alan was just so professional and caring. I would highly reccomend this dealership and this sales Representative.

Korey is great to deal with , he?s helped me out with 3 vehicles that I own

My dropped off my Jeep to AutoNation 1/2020. They did what I asked. The price was decent (considering it was the dealership). My only complaint is the wait time. But overall, everything was fine.

Very good attention from the whole team, especially Patricia, thank you

The service department at this dealership is simply the very worst service experience available to you in the Houston area. I needed 3 new tires and an alignment. Somehow, this routine service took 3 days. Every time I called, they had an update for me, but they never called me with those updates. On day 2, I actually picked up the truck, paid for the 3 tires and service, and thought I was finished. I drove it for a few hours and noticed that it was still pulling and the tire pressure light came back on. It turns out, they had replaced 2 tires and left the worst tire on the truck. I had to return the truck to the shop for a 3rd day so that they could put on the 3rd tire I had paid for. If they ever wonder why they lost a customer to discount tire, they can read this review. They are disorganized, disingenuous, and dishonest.

Great car buying experience. Just make sure the vehicles is there.

Great service and great customer service experience

My Service Advisor Michael McKinzie was very kind and attentive. He was very informative and I didn't feel like "just another customer". He made me feel like we had known each other for years! I love this location!

Great service and great customer service experience

Pleasant visit and fast service. Wish the popcorn maker was working.

I waited all day with only 1 update from 8am to 6pm no lunch no access to a car nothing had to wait because I live more than 10 miles from the dealership I wish Robin was there the day I came in because I would not had been treated the way I did by the other service rep. The manager did apologize which I appreciate

The customer service was very bad for the very first time I have been going to AutoNation Houston. I know I have been going there for at least 8yrs. I received no communication from the person that helped me, NONE. There was a false statement on my invoice. This was the first time, so I'm will to keep going.

I love Robin. She?s always knowledgeable with what?s going on with my car and gives me great maintenance advice. She?s The Only One I?ll Deal With And The Main Reason I Only Get Serviced At This Location.

Fantastic dealership, great to work with, especially Brian, Jesse, and Chris! They went above and beyond to make sure I not only got the exact car I wanted, but also the best rate. Especially happy with how clean the car was, one of the best I?ve ever seen. In addition to all this, they were all very responsive to questions after my purchase. They really care!

Awesome dealership . Second truck from them

Treston was a pleasure to work with! He was friendly, trustworthy, and he went to bat for me to get the vehicle I wanted within my budget.

This is a first rate dealership, the service, the professionalism is outstanding. I felt the staff was honest, fair and very accommodating. Amy Fraser who is A manager at Auto Nation Dodge Ram at Southwest Freeway is exceptional; she did everything possible to help us make a decision and at the same time, sold us a beautiful brand new state of the art Ram 1500 truck. We love this new baby and are very very happy. We highly recommend this particular dealership as they don’t waste time and they are very upfront and totally committed to making their customers happy!!

This is a first rate dealership, the service, the professionalism is outstanding. I felt the staff was honest, fair and very accommodating. Amy Fraser who is A manager at Auto Nation Dodge Ram at Southwest Freeway is exceptional; she did everything possible to help us make a decision and at the same time, sold us a beautiful brand new state of the art Ram 1500 truck. We love this new baby and are very very happy. We highly recommend this particular dealership as they don?t waste time and they are very upfront and totally committed to making their customers happy!!

I would like to say that Mr. Norman Adams provided one of the best car buying experiences that I've had.

My Service Advisor (Michael) is good - but it?s the shop. This is the 3rd time to address an ongoing ZF transmission problem. 1st time 3 days, no success. 2nd time 8 days, no success. Now another week. This time they say it?s a gear, transfer case motor, and rear drive shaft slinging grease. Why would this not have been seen last week?! 2014 Grand Cherokee Summit with 80k miles.

They purchased our 2013 Charger SRT8 for a fair price and the transaction was quick, easy, and no hassle! Hector was nice to work with and Patricia in purchasing did a great job keeping in touch with us.

My experience was fantastic! David Albert was my sales associate and he really went above and beyond to help put a complex deal together for me. I was able to trade in my vehicle and get one that over exceeded the requirements for my sudden change of situation. I also wanted to thank Stacey Allen in finance for helping us as well. If you?re shopping for a new vehicle, make AutoNation a MUST visit before going anyone else. Thank you guys!

I started out at another dealership that did not seem to know customer service well enough. I went to Auto Nation and met Tony and told him what I was looking for. Tony listened to what I wanted in a vehicle and took extra time to arrange a dealer transfer to get me the right vehicle for me.

Is this the way a your guys drive customer's vehicles? https://youtu.be/z_nqYQIaGPs

Unpleasant experience because the service rep had lack of knowledge and was unwilling to help find a solution. First she did not pay attention to the problem I was explaining to her. I had to repeat myself over 5 times . Over and over again explaining the problem. When she called back she said from there end there was nothing else they could do because the part was discontinued. I asked i needed a part number to look for the part and she said there was no part #. I called other dealerships and i found the part #. I asked if i found the part if they could perform the work she went to ask the technician and he said they could but they would not be responsible if the vehicle worked or not. When i went to pick up my car she was more concerned about getting all 10's in her performance review than helping me fix my car. Never returning here.

Great service department 👍🏼

My service advisor was very good, attentive and was a bright spot. That is the only reason a gave three stars for customer service. However the dealership (facility) is not customer oriented. It took me over 18 minutes on the phone to get through to a human. I was getting bounced around hung up on just to simply get a status on my vehicle. The last time I went to this dealer I set a service appointment and showed up 15 minutes early only to be told there were 5 cars ahead of me and I had to leave the car. Why make an appointment if anyone who wanders in goes ahead of you? I had not made plans to leave my vehicle so had to come back another day. I only go there for dealer only repairs.

Service was okay. However, there were only two Service Reps. at the time I got there. One was tied up on a phone call and it took a minute for the other one to get to us. A part had to be ordered and received the car the next day.

Takes awhile for someone to help you even with a service advisor sitting at every desk.

My experience was great at autonation with great service from sales and the finance representative.

Do not buy any vehicle from these guys, they will do all they can to get you in a vehicle but their customer service skills are trash, I bought a brand new 2019 Dodge Challenger Scatpack and the minute you have an manufacture issue they will not fix your vehicle even while under warranty, they’re just going to give you the run around and send you from dealership to dealership, trust me they’ll get you in the vehicle but once you’re in it, your on your own! Travarise Walker

The service was satisfying, service cashier was friendly and helpful, able to pay by email which was very convenient. Definitely will go back for all my service needs.

I purchased my first Rubicon from this dealer in 2017. It was recently totaled, and was on the hunt for another one with all of the same bells and whistles, and I was on a bit of a time crunch to get this done. Because I had since moved to a different town, I went to 4 other dealerships that seemed closer, or seemed to have what I wanted online - and basically wasted my time with all 4 of them. Each one seemed eager to help me and hunt (because what I wanted wasn't actually on their lot) but when it proved to be difficult, they simply dropped me. I went back to Auto Nation because I had previously purchased from them, so I knew they would know I was a serious buyer and knew what I wanted. The jeep I wanted wasn't on their lot either, but it took them 24 hours to find exactly what I wanted, and 2 days to bring it in, just in the nick of time of me needing to return my rental. They were Johhny on the spot with customer service, communication, and they didn't give up their search. They took my requests very seriously and got the exact jeep I wanted. They were very professional with both of my purchasing experiences. Thank You Auto Nation. I appreciate you and will come back next time I need to purchase.

Overall it?s was great customer service. I would recommend them to anyone.

I purchased my first Rubicon from this dealer in 2017. It was recently totaled, and was on the hunt for another one with all of the same bells and whistles, and I was on a bit of a time crunch to get this dome. Because I had since moved to a different town, I went to 4 other dealerships that seemed closer, or seemed to have what I wanted online - and basically wasted my time with all 4 of them. Each one seemed eager to help me and hunt, but when it proved to be difficult, they simply dropped me. I went back to Auto Nation because I had previously purchased from them, so I knew they would know I was a serious buyer and knew what I wanted. It took them 24 hours to find exactly what I wanted, and 2 days to bring it in. Just in the nick of time of me needing to return my rental. They were (for a second time) Johhny on the spot with customer service, communication, and they didn't give up their search. They took my requests very seriously and got the exact jeep I wanted. Thank You Auto Nation. I appreciate you and will come back next time I need to purchase.

The Service Dept at Auto Nation was absolutely outstanding. Korey Austrie was really a blessing and he was very professional. Everything was handled in a timely manner.

My experience and service done to my vehicle was very satisfactory. The tech was very informative and went over the repairs that was completed on my vehicle. Very pleased with the customer service and will be returning for future services as well as referring family and friends to a great place of business.

Great service. Very thorough and transparent. Made this experience pleasant

They were straight to the point and very helpful!

Auto Nation was great, I was able to do most of my paperwork online and spoke to a representative over the phone. Tony Garcia actually came in on his day off to help me out! I had several options on the specific car I was looking for, the dealerships in this area didn't have any in stock, they had 6 to choose from. I drove out to Houston after work, test drove it, filled out a few papers and went over the car, and I was home before 10pm that evening. I would recommend anyone looking for a new or used car to give them a shot, it was well worth the drive. Thank you Tony and Lorenzo for all your help!

Tony and Lorenzo at Auto Nation on 610 South made buying a new car a great experience that I won't forget. They were so helpful and the process only took a little over an hour! Go see them, it's worth the drive!

Friendly, helpful staff. All negotiations taken care of prior to arrival at dealership. New vehicle was exactly as described. Painless process for buying a new vehicle.

No es lo que dicen me arreglaron mi troca hace 3 meses y ya se me arruinó la traje y me dijeron que estaba lista y ahora me dicen que no está lista

This is a great place to purchase a vehicle, Jason and Jonathan are a great team. They went above and beyond to get us the Truck we needed. Thank you very much!! I would definitely come back for another purchase.

Kevin Sabharwal was wonderful to work with for what needed to be done on our Jeep. He was engaging and helpful in explaining all that needed to be done to the car. He also recommended when to return the Jeep for the next service. Kevin also worked out my transportation so I was able to attend a meeting. The ability to have someone bring/return to the dealership is a service I truly appreciate . Just a fine experience - my thanks to Kevin You might want to take a look at your plants in the waiting room . The plants need to be ?dumped Quality of repair..? I do not know anything about mechanical work. The car is running so I guess the repair was good!

Bought a used Toyota Tundra. The price they were asking was $1000 - $2000 less than same year Tundras with higher mileage at other dealerships. When they say "no haggle pricing", they mean it... don't try talking them down (this is used vehicles, not new). Overall buying process was typical, although our salesperson did spend a bit of time with us while we waited.

Devin my service guy is amazing. He never lets me down.

I don?t recommend this place. I took my car there a lot before it became AutoNation and it was better. It has gotten worse and worse. My car was wrecked and they had to work on it in the repair shop and took forever and didn?t fix it correctly and gave me a leaking windshield wiper reservoir and recently I decided to give them another chance to do a simple oil change and they tell me ?hey your washer fluid container has a leak? you don?t say genius lol. I went through the express line and made an appointment and it still took over 2 hours for an oil change. Never going back!

Despite a strange start, the sales team were organized and responsive. The general sales manager responded to some negative feedback earlier in the sales process and appointed a more experienced consultant who was much more familiar with the product, researched items he didn’t know and quickly responded even after hours. Closing process worked well also. Would recommend them overall.

Alan was great help and the process was smooth and quick. Was the shortest visit to a dealership in one go!!!

It was my first time using this dealership to service my auto. I was greeted with by a very cordial individual that walked over to the service dept. All individuals that I encountered in the service dept were friendly, professional, and courteous. Great team of workers that provide a warm, clean and safe atmosphere while my car was serviced. I thank all of you and I will see you again (due to the closure of my nearest AutoNation Mitsubishi dealership.)

What a great buying experience from first phone call, to test drive, to finance, we never once felt pressured or uncomfortable. Alan Savage was extremely helpful in finding us the truck that was equipped with the exact options and features that we asked for. We highly recommend Alan and his team.

I drove 4 hours to pick up my ram pick-up. The price was fair and the service was great. Had a few errors in the deal but the managers professionalism was second to none. I will definitely be doing business here again. Thanks autonation.

They worked w/ me on my extended warranty in a timely manner. They were great!

Patricia and the young lady with her were great. My family really connected with them. They made us feel comfortable in what is normally viewed as a cut throat experience. Two thumbs up to them both. Thank you.

Timely quality and efficient service. It is always a pleasure to do business with you.

I went to autonation in Houston 1515 S Loop W. I saw that they had a few decent chargers. I will NEVER go back and suggest no one else does. I went to take a look at a charger and they refused for me to test drive it and wanted me to purchase the car before driving it. You have to be crazy! You are a Dodge dealer not a Lamborghini dealer. Makes me wonder if there was another motive behind this. I will shop elsewhere. That is probably why they have a stock of cars, no one can drive them and probably get insulted like I did and don't purchase from them either.

Recall via software update and oil change Got in got out within an hour! Folks were helpful and quick getting me in and out!

Great location, had th car was looking for and never felt any pressure to purchase.

The service writer was extremely knowledgeable. Robin knew exactly what the issue was and though it took 2.5 days, do to some custom wiring, I had installed, kept me informed every 4 hrs. I would recommend them to anyone who needs work on there car / truck.

Had a wonderful experience with Auto nation service department . From check in to check out not one single problem. Will definitely be coming back here for my service on all my vehicles. Will also recommend to friends and family!

Had a wonderful experience with Auto nation service department . From check in to check out not one single problem. Will definitely be coming back here for my service on all my vehicles. Will also recommend to friends and family!

Always a pleasure to do business with AutoNation! Service is easy and convenient while being reliable.

I want to thank Jennifer Sampson at AutoNation. She did everything she could to get this deal done.

I’ve been attempting to work with David Albert on buying my third vehicle from them but he refuses to reply back to texts or calls. I showed him the two trucks I was interested in and he wouldn’t even work the numbers for me.

Shane made the deal happen!!! Great communication! AAA

This respect??????????????????

The auto nation on the 610 southwest location is very quick and does a great job even without an appointment. However, when it comes to recalls, be sure to set an appointment because they will be busy.

Horrible experience never own a Dodge before was super excited to try something different all my vehicles has been Chevy and I had a ford that I traded in for a Dodge Journey 2018biggest mistake of my life. Horrible horrible customer service in the service department please save yourself the headache and keep driving right past this place. Since week one a brand new truck I took it back up to them and every time it would be something different that they will tell me that didn’t make any sense at all. I didn’t make a big deal because what ever the problem was I figured it’s under warranty so everything should be okay. But no now they are saying that they can’t warranty it because it looks like its been damage like maybe a little rock could have hit under my car. Made a hole and shifted the something that goes to the transmission I am not buying it. One of the service providers said he is sorry I am going through it and he felt what they was telling me was bull but now that it’s a problem nobody can help me. The truck was in drive and when the light turned green the car went backwards and instead of forward super dangerous. I called headquarters I still haven’t heard back from them. The manager at this location was supposed to get back with me after is meeting 3days later it’s been now. I still haven’t heard back from him so I guess he is still in his meeting. I honestly don’t even want the truck no more because of their horrible customer service and dishonest.

break down in dallas. beak down in houstin. take to dealer. car only has 34000 miles bought new. been in and out of dealer due to crappy car. anyways. take car in. they don't have loaners. I'm from nw oklahoma. 10hrs away. what am I to do. in Houston with out a vehical. cars still underwarrenty thank they could be kind and offer a loaner. hell I'd drive a clunker out back. anythangs better then my family walking place. Lyft or uber isnt the cheapest

We recommend for buy car this location Nice staff with help full

Excellent experience The sales crew was courteous and professional , Edwin , the best car salesman ??

I work for Autonation dealer on the Northside. I was in training in Atlanta when I found the vehicle I had interest in through several online websites. I received a fast response and the vehicle was prepared for me to see before I arrived. The complete process was layed out to me and although I was prepared to return another day to pick up the car they had the vehicle with add ons in finance prepared within an hour and provided a porter to drive my other vehicle back for me(note that requires 2 employees to return.) I was very impressed with the staff and their organization, and I work in service at a different autonation store(nearly 19yrs.)

Derrick was very inciteful, willing to help, put gas in the car, answered all questions that I asked, stated that if I have any concerns to please call him and was willing to go the extra mile to ensure I was buying the best car for my money.

I was shopping for a new Dodge Ram. David Albert was my sales associate and was very helpful in finding me exactly what I was looking for, and at a price that was better then any other dealer around (I shopped around 8 other dealerships). I had a trade which was appraised generously, and they wee very upfront and honest which was very much appreciated. It was a relaxed environment, and there was no pressure to ever get something that I didn?t want.

Jennifer Sampson really helped me out and did a great job finding me the truck I wanted

I had a great experience with AutoNation Chrysler, Dodge, RAM, Jeep Houston. Edwin was a great sales person and Jose in the finance department was great as well. An all around great experience.

I called up there to see what time was the latest time for a walk in oil change and the representative from the service department told me 2:30. I arrive to the dealership @ 2:25 so the representative Piru or however his name is spelled told me that I couldn’t get my oil changed today to come back on Monday. After telling him that I called and spoke with a woman he told me that I must’ve called another dealership but I know this dealership phone number off the top of my head 713-343-8000 cause I have been dealing with AutoNation for 3 years now. I had to go speak with someone in the finance department to get my oil change changed without any problems. It never fails that it’s always an issue with AutoNation when I come to get my oil change. NO I WILL NOT RECOMMEND AUTONATION TO ANY OF MY FAMILY MEMBERS OR FRIENDS!!!!

Although we ended up going in a different direction, Shane was very helpful, even driving us to the Gulf Coast freeway location to view a car there.

Estoy 100% satisfecho con la compra el buen trato y el buen servicio muchas gracias Tony de AutoNation

The whole experience went very smoothly. We located the vehicle that we were interested online. We drove four hours to purchase the 2019 Jeep Compass. When we arrived we were greeted by the staff and immediately got to business because we had a four hour drive home. Everyone was very helpful and professional.

I had one of my worst experiences doing business with Autonation Jeep. The service was horrible, extremely expensive compared surrounding competition. The service rep was ridged and only concern about making money. The cost of a minor repair was more than the value of what the trade-in offered. This was my most insulting encountered with a car dealership and my last with this dealership.

My experience with the service advisor was great. All notifications and and service/repairs were completed in a timely manner.

I recommend that for service that you work with Robin, she has always delivered outstanding customer care and concise information about the service process.

This is my second vehicle purchase at Autonation and I'll definitely be back.

Good service, friendly, convenient, nice location.

Had a great experience with our Salesman J.J. (Jesse) was awesome, he went above and beyond in every way!

Got an oil change from Auto Nation off 610 And also purchased my car from this location