Recently had the pleasure of working with Antoni Garcia purchasing my new truck. Couldn't have asked for a better experience. From the timely email response to my first inquiry, setting up our meeting, and having the truck ready to go for me first thing in the morning the day I came down to drive and purchase. Got literally everything I wanted and couldn't be happier with the experience.

The salesperson Ali was awesome he was very helpful and patient in helping me qualify for the BMW I ended up purchasing the Accounts Dept staff was also great and friendly as I rang the bell after my purchase. The entire staff there is open and friendly I recommend them highly and remember to ask for Ali to help you find your next dream car.

BE AWARE: when buying a new Jeep Cherokee! Bought a brand new one with no miles. There is a “service bulletin” out they will NOT tell you about! My car is currently burning all its synthetic oil at 3,000 miles! Chrysler is telling me that is the normal rate and will not further help me. I got stuck on the side of the road and now am very nervous to drive long distances. I’m constantly check the oil in a brand new 2018 Jeep.

Went in for service. Robin was the advisor. They as lways do a great job.

At this point I don’t know if i can recommend this place, or their extended powertrain coverage. I’ve financed much more money for nothing it seems like, because for the past week, I’ve had extremely uncaring attitudes from this place all around when it comes to a vehicle I bought FROM THEM in July 2018. On Wednesday 02/13/19, after no attempts at contact on their part, I realize that I may have made a costly mistake purchasing from here.

Excellent service. My service rep (Frank) was very professional and they got my vehicle repaired fast.

I am happy that they fixed my car, but Jermaine was very rude. From insinuating that I was going to have to pay for everything and refusing to look up my warranty. I knew my fan was what had stopped working, but even with that info, would not confirm that if it was, that all I would pay was my deductible. He was very rude in his phone call telling me that my car was ready for pickup, too. I hope I never have to deal with him again. He is not personable and should not be in the reception a area.

1 diagnostics .no repairs .no labor..i have to pay .$421.00. Totaly bad bussnied..

Worst service ever I called to get details on a oil change for my jeep and asked ther service guy if you offer the Mopar coupon from mopars website he told me that I have to bring in the coupon and let them see it. I asked him if he could go to mopar’s website and check and let me know because I’m far from his dealership. He said no he can’t it’s the customers responsibility. Then hangs up in my face. Never buy or get your service at this dealership. River oaks is a lot better.

Had a coupon from the MoPar website, wich was honored, went on for an oil change, was in & out quicker than expected. S/O to Jesus the mechanic & Jerome, the service advisor. Great service!!!🏆 I shall return for future service needs on my Jeep.

Had a coupon from the MoPar website, wich was honored, went on for an oil change, was in & out quicker than expected. S/O to Jesus the mechanic & Jermaine, the service advisor. Great service!!!🏆 I shall return for future service needs on my Jeep.

If you want the worst customer service & sales service, go here. I will make sure everyone I know is aware.

Much better than Ron Carter Dodge

Very knowledgeable staff in parts. Went the distance to find what we needed.

I went in to the Katy location to test drive jeeps and ended up test driving two different jeeps. I filled out a paper online to receive a $50 gift card for test driving. That was a month ago and after at least 8 emails to Porter52 and the general manager walk @ autonation,and 3 trips to the dealership, I still have not received any feedback or my gift card. I am really dissapointed and I know that I will not purchase from Autonation. If you cant give feedback on an email or a visit.. why should I buy from you.

Didn't take as long as other purchases at car dealerships. Loved my sales rep, Derrick Randolph. Looked like the crew enjoys working together and that's nice to see.

My vehicle was checked in by service advisor Robin and everything to be serviced was done in a timely manner.

Great, Prompt and courteous service. Thank you for making me feel special!

Devon Floyd (my salesman) was kind and very easy to work with. I got a brand new Pacifica at a great price and my family and I absolutely love it! Devon helped me every step of the way to get us what we needed. I definitely recommend working with Devon.

Devon Floyd (my salesman) was kind and very easy to work with. I got a brand new Pacifica at a great price and my family and I absolutely love it! Devon helped me every step of the way to get us what we needed. I definitely recommend working with Devon.

It was a fantastic experience. Very customer-friendly! Thank you

I met frank. He is great.

Bad service don’t know what there doing with your car didn’t call what going with your car they don’t care they take too long never going there again

Charged nearly $200 per/visit for diagnostic for 2 visits 14 days apart

I've been doing business with this autonation for the past serval years tge service team has been awesome. Thanks Jermaine Brown for the quick oil change.

Good Service

I came at 5:10pm go get an oil change after calling to see if they would still get my car in today. Which they said they would. When I get there “service advisor” jermaine brown tells me it will take 1 hour to change the oil. After an hour and 20 minutes of waiting they tell me they will not have enough time and that they are about to close. They definitely need better communication with their customers

Great car buying Experience with my salesman Tony Garcia very professional and will answer all of your questions.

Tony was incredibly helpful and welcoming! He had a huge knowledge base for all the product on the floor. Everyone at Autonation was incredibly kind. They truly made buying a new car easy and enjoyable.

Tony was super helpful and welcoming. We were greeted by the kindest people and everyone at Auto Nation made buying our new car easy and enjoyable!

Don't get body work here Warranty decal replacement fail 1 star New car sales 5 stars thus the 3 star UPDATE We went 2 purchase our 5th New FCA vehicle from this dealership since March 2017, yes really, thanks to the great economy. Thanks to Trump This is a verifible & truthful review Our salesman had taken another job so we were matched with the best they had that didn't return calls & had zero motivation to sell us a car This dealership has soured bigtime Kept trying to push Ram on us to get rebate because they didn't want to pay reasonable price for trade We already have two Rams We wanted a Jeep Wrangler JLU Sahara Went to Gulfgate got a JLU Sahara & 7k more for trade Skip to Gulfgate save time $ & trouble. Same thing when we shopped for a second JLU, they offered $17K for our truck that is selling for $30K used. Every other dealership offered thousands more.

Good service and respectable employees. Kevin did a great job with getting me in and out

Jarmaine Brown in service department was very helpful. His personality and greetings was very welcoming and I was promised get work and that's what I received as promised. I was very pleased with the work an timing. I will be back.

The team at AutoNation did a phenomenal job working together with me and amongst themselves to provide me with by far the best experience I’ve ever had at an auto dealership. It started from the top, with Mr. Brian Gage getting involved and communicating with his team. Through constant communication with him, he convinced me that his dealership would take care of me. That spoke volumes to me that he would be interested in what the customers wishes and expectations were. The salesman Derick Randolph worked with me for the most part, helping out his teammate Jesse Jimenez, with whom I finished the deal with. In the end, I rode away in a brand new Dodge Ram, after trading in a vehicle that I had a bunch of negative equity in. The team worked out a solution that was best for me and saved me a tone of money. In turn I will be buying accessories and getting my vehicle serviced at this location, which is nearly 30 miles from me. But they are worth the drive! Thanks, guys!

Good service 👍💯

I went to get my oil changed I was told it would be about an hour. About 20 minutes after being there the rep came out and showed me this filthy air filter saying it was my in cab filter on my 2016 Ram 1500. I decline them installing it and told them I would take care of it myself. They said okay no problem it will be about 20 30 more minutes before you're ready. Got my vehicle back decided to install the filter and lo and behold the space where my cabin air filter is supposed to go has to be manually cut out and has not been cut out so the filter that I was shown and told had come out of my truck was not a filter out of my truck. I'm not sure what kind of games they are playing up there but I think that's pretty messed up of them trying to take advantage of the customer. I bought my truck at this dealership and wanted to continue to patronize here but after this experience I don't think I will ever be returning.

Did not disclose over $3600.00 in repairs that they knew of and then failed to properly repair the one that I pointed out to them. The finance people are high pressure salesman for the vehicle protection plan which I am sure they get a good commission on. The service department is slow and doesn't seem to care about the customer.

They didn't discuss the $3644.00 in needed repairs that they had declined to do with the repair order. When I caught a defective TPMS they supposedly repaired it, but the light was back on before I got home. Finance was a high pressure sales for a warranty, which I am glad I took out when I discovered the declined repairs included a transfer case.

I am extremely disappointed with my overall buying experience. I saw my vehicle online, secured financing through my credit union, so I just needed to pick up my car. As a result of a defect with the car, I was promised that I would get 2 replacement keys(the only 1 provided doesn't work), the vehicle would be tinted, and the scratches on the console would be repaired. It is a week later, and I am still getting the run around. Also while completing my purchase, the finance manager told me that she could beat the extended warranty deal that was offered by my credit union, and she promised 4 years $50,000 miles Gold package, with a discounted $200 deductible instead of the $400, for $2900. I purchased the deal she offered me, then was told that she couldn't offer me what she sold to me, and I would have to wait for my refund. If I knew what I knew now, I would have steered clear of this dealership and the false promises that were told to me.

I am extremely disappointed with my overall buying experience. I saw my vehicle online, secured financing through my credit union, so I just needed to pick up my car. As a result of a defect with the car, I was promised that I would get 2 replacement keys(the only 1 provided doesn't work), the vehicle would be tinted, and the scratches on the console would be repaired. It is a week later, and I am still getting the run around. Also while completing my purchase, the finance manager told me that she could beat the extended warranty deal that was offered by my credit union, and she promised 4 years $50,000 miles Gold package, with a discounted $200 deductible instead of the $400, for $2900. I purchased the deal she offered me, then was told that she couldn't offer me what she sold to me, and I would have to wait for my refund. If I knew what I knew now, I would have steered clear of this dealership and the false promises that were told to me.

Trying to close the deal on New Year's day and they stuck around until we got it done!

Came in thinking I was getting a used car left with a brand new 2019 car!! Best customer service. The staff where GREAT thank you Tony Garcia! Your the best. Can’t forget my sale agent he was great.

I do not recommend getting your vehicle serviced at this dealership. I brought my 2014 Jeep Grand Cherokee 5.7 L in for an oil change and to have a noise in the front suspension checked. The service was initally quoted at $600 because the representative tried to add additional unneccessary services that I did not request. I asked them to quote just the oil change and a road test to check the front end noise, and was told a road test would be $250! I declined all services except to have an oil change and the standard multipoint inspection (which the representative said was included with all services). Oil change was $80, when I went to pick up my Jeep they tried to charge me for a state inspection, which I already had and did not request. At this point I was very displeased with there services so I checked the oil level and noticed it was not even to the dip stick. I requested more oil to be add, which they did willingly but they then over filled it. Now 3500 miles later I am changing the oil myself (I usually change it myself) and noticed the oil filter they used is not the correct size for the engine; see photo. Filter on the right from AutoNation, filter on the left correct for my car.

Was a great experience came in thinking I was getting a used care ended up with a 2019 brand new car! The staff was great thank you guys!

My service agent Rhonda was a God-send!!

Service Advisor was not knowledgeable about my vehicle. I was asked if my vehicle was a turbo. I own a diesel and he should’ve known that ALL diesel have at least one turbo. They also weren’t knowledgeable of there own specials. I had a coupon for a $69 oil change which had their address on it and had no idea they were running a special. On top of that, they were charging $60 for new windshield wipers. You can go to Walmart and save more than 50%!! Autonation should be ashamed of themselves charging $60 for windshield wipers!!!!

My salesman was very helpful and there was no pressure to buy. I fell in love with my Jeep. It drives so nice. The finance manager found a great interest rate for me. Great experience, lovely vehicle.

Worst customer service. Managers need to teach their staff how to smile. No one knows how to behave to a customer. They never greet or smile. Every one has a worse attitude. Never go there. They made me feel like I’m there to receive something free. If there is a rating less than zero I’ll give that. The worst of the worst place I ever went to service my truck in the last 10 years

Great experience at this particular Auto Nation. Patricia Z. at this location(SW Houston) went above and beyond to assist us in our car purchase. She is an amazing sales person. And her finance team made it very easy to work with. I definitely recommend this location and please ask for Patricia Z. when you go in. Loved their service!

The worst ever. Stay away from this dealership. Prices aren’t the best and the follow through is horrible.

Service department hung up on me and when went in to have them look at the car they didn't even bother to try to take care of what was wrong with the car.

My experience at AutoNation was the best I every had. Everyone from the moment I got their was on point. Did not go in 2 buy a new car, but after talking to Patricia I could not help myself. She is priceless, thank you Patricia for making buying a SUV so great.

Jeep breaks all fixed, excellent shuttle service.

Typical bait and switch. Here look at your car.sit in it.take it for a test drive..lets now hike the damn price.pretend we didnt give you a solid quote.act like we never gave you paperwork.oh its a problem with the bank now.lets increase those monthly payments by 150 or more...oh and stay and wait in the office while we go chit chat..your time means nothing...drive pass this one guys....

Said they were going to do warranty service. Not done - kept truck for 3 days.

Usual dog and pony show of buying a new car, but the personnel were pleasant and interactive. I did get straight answers regarding the vehicles. Complicated by my wanting an auto that wasn't local.

I went there for service. My scheduled advisor was not even in the day I had scheduled 2 weeks prior. The only advisor that offered to help me was Kori. He was the only other advisor to even acknowledge me. He was courteous and helpful. The department was way understaffed and once again he was the only person in there with a smile on his face. All the other advisors as well as cashier seemed like they didn’t want to be there. If you have to go there for service, I suggest you only see Kori!

Would like to nominate Cory Austrie for Employee of the month.

AutoNation Collision was really great during the repair of my car. Laura was extremely helpful in the process and keeping me in the loop of the status of the car. They also were very helpful in dealing with the insurance company so I didn't have to interface with too many people at once. Highly recommend!

First time at this dealership and quite honestly, we had an amazing experience. Jesse Jimenez is by far the best salesman I've dealt with. The most kind, honest, humble and patient we've ever seen. Never once rushed us in our decision. You don’t find too many salesmen like this nowadays. Will definitely go back and see him in the future. Thank you so much! PS. We love our new Jeep Wrangler!!! *I mean my wife loves her new jeep!*

First time at this dealership and quite honestly, we had an amazing experience. Jesse Jimenez is by far the best salesman I've dealt with. The most kind, honest, humble and patient we've ever seen. Never once rushed us in our decision. You don’t find too many salesmen like this nowadays. Will definitely go back and see him in the future. Thank you so much! PS. We love our new Jeep Wrangler!!! *I mean my wife loves her new jeep!*

If you decide to buy a vehicle go here and ask for Jennifer Sampson she is awesome she actually took the time on her day off to help me prepare for buying a new keep and I know that when i got my down payment saved sheb is the first person I'm going to see! She isn't trying to pressure me or nothing she just wants to make sure I get the best deal just wanted to give her the credit for her hard work off the clock!

Took my vehicle in for recall service. Service was great and done in 2 days. Excellent service and turn around time. Will recommend this dealership to family and friends.

Great service and customer care

Tony is our go to person now. He is very sweet and was able to help me find the car I wanted.

David Albert was my salesman, He answered all of my questions and concerns about the vehicle. Before leaving he filled my gas tank up and made sure I knew how to use every detail of the car, he sent over a manual book via email because the car didn’t come with one. Even after purchase David placed my licenses, tags and etc on my new vehicle. David went above and beyond making sure everything needed before and after the sale of the car was taken care of! I have a lot of friends looking to buy and trade in their cars. I will definitely recommend them to him.

David Albert was my salesman, He answered all of my questions and concerns about the vehicle. Before leaving he filled my gas tank up and made sure I knew how to use every detail of the car, he sent over a manual book via email because the car didn’t come with one. Even after purchase David placed my licenses, tags and etc on my new vehicle. David went above and beyond making sure everything needed before and after the sale of the car was taken care of! I have a lot of friends looking to buy and trade in their cars. I will definitely recommend them to him.

I love to shop when they have their sales

Only place I like to shop for a vehicle. Best service and after the sale support I've ever had. If your looking for a Dodge Chrysler or Jeep come see these guys here! Ask for Derrick and Amy and tell them I referred you and they will take good care of you!

Not good service from personal at service first time took away keys from device department after 3 hours waiting on a oil change never done .. second time here left pick up at 8:30 am right now is 5:15 and I am still here for an oil change and state inspection. 👎🏻👎🏻

My name is Shawn Wilson. The car salesman who sold me my new 2019 Dodge Durango was great!! I had just left another dealership and the salesman was not helpful at all. I liked the idea that he greeted us before even entering the dealership. He asked me what I was looking for. He addressed all of my questions and concerns. He was really knowledgeable and was never misleading. It is good to know there are still honest car salesman still wrong.

Awesome buying experience at this dealership. Derrik Randolph, my salesman, was very knowledgeable and helpful throughout the entire process. He understood exactly what I was looking for and helped me find the best vehicle for my budget. I will definitely return to Autonation for my next potential purchase.

Patricia Zabaleta was the ideal sales person during my experience with AutoNation! She was very knowledgable and willing to go above and beyond to help me find the right vehicle. I can't say enough how much I appreciate everything she did during my search and I will be recommending her to everyone I know!

Got what I wanted. 2018 Dodge ram3500 Lonestar Silver Edition dually.

Fadt, quick, excellent service. Thank you Kevin.

I decided to call auto nation due to all the pink license plate frames I saw around town. On the call, I spoke with a gentleman by the name of Derrik Randolph. I explained my situation and explained what I was looking for. I came in just a few days after that call and met with Derrick. Derrick was such a joy during the entire process. I really appreciated the professionalism and how he valued my time. I had to leave shortly after my appointment with Derrick. That same day that I came in and met with Derrick, I was approved for a new 2019 vehicle. I was not able to return that same day but they did hold the vehicle for me until the following morning. Hats off to their finance team, Amy Fraser (Director) and Jose Turcios (Manager). They made the entire process a breeze! I would suggest anyone in the market for a new or used Jeep, Chrysler or Dodge to stop in their location! -Purchased 2019 Jeep Grand Cherokee -

Had an outstanding experience with Franklin today! Showed me several trucks, but we found the one I wanted. If you’re in the market, this is the place to go. Even got the GM to come help us!

Great place. Staff were friendly and attended every request

Cool experience, good service and good prices.

I had an urgent issue and Corey got the repairs to my Jeep done very quickly. Thanks a lot!!

Bad bad bad customer service overall.. Service department poor customer service specially mr frank , he can’t even explain you the car problem. I don’t recommend you guys to take your car to this location.

We had a pleasing experience shopping for a new car. Best service and really patient people. Thomas truly helped us go out of the dealership happy and with a new car!

My experience with this Dealership was a good one They really took care of me And got in the vehicle I wanted Thank you Chris Adams and AutoNation

Had an appointment for 730 am on a Saturday for a second recall on same issue plus an oil change n tire rotation. Get there on time and only 2 people working desk. Instead of checking in people who have appointments I have to wait in line for nearly half an hour behind people who don’t have appointment. Now 2.5 hours later and my car still isn’t done. This was supposed to be a 90 minute job. What’s the use of making appointment if it’s not honored??? Definitely not happy about process.

Lied many times and would not return calls. Would not provide the rental they were supposed to. Car was under warranty. Told the service manager about my experience he said "ok". No apology.

The Shop Foreman took my truck back and within 10 minutes had completed the state inspection. He was so helpful and nice!! Great guy!!

The experience was wonderful. General Manager Is Awesome & Derrik Randolph is a EXCELLENT Salesman

The service manager, Tim listened to my request not to overfill the the car with oil. The wait time was shorter than I had expected. The only minor gripe I had was there was an oil spill over the valve cover where the filler cap is. Easily cleaned, hopefully next time their technician will be a little more careful.

As long as I have been coming there. It has not been know one there like jermaine brown. As long as he is there I will always come back.

As long as. Me Jermaine Brown is a advisor there I will always come there and tell me friends about the good service he gave me.

As long as I have been coming there no one has never been as nice and as good as. Mr Jermaine Brown has been. As long as he is there I will always come for my service.

I am unsure where to start on how great of an experience it was to purchase with AutoNation Chrysler Dodge Jeep Ram Houston. Patricia Zabaleta was an excellent sales associate. She was informative and not pushy. Me and my husband came only to get a feel for pricing on a Jeep Grand Cherokee and left with a 2017 BMW x6, my dream car!! The process was seamless. I traded in my 2014 Nissan Altima and even that was not a hassle. I am beyond thankful for each and everyone's role in the purchase of our new car!! Will definitely refer others and look forward to doing business in the future.

Jesse Jimenez provides the best Sales Experience I’ve ever had from understanding what I was looking for and working with my budget. He made the experience painless and enjoyable! Would highly recommend to anyone!

I can't answer that, my car still there and I always have to wait

Great vehicle selection, great factory and dealer incentives - all good!

Franklin Marcion is your guy!! I appreciate the communication and thanks to him my first experience at Autonation went great. He got me the car I wanted and took his time with me helping to make sure I was happy with my purchase. I recommend him for sure to anyone looking to purchase a car. He knows what he’s talking about, he listens to what you want & does what he can to make it happen.

My radio was improperly install after replacing the airbag recall.

The attention I received as a return customer was excellent. The sales agent Tony Garcia understood what I was looking for, moved quickly to get our sale completed with minimum wait and when handing over the keys to my new Jeep he took care that the car was ready! I will definitely return to Autonation Chrysler for my next new car! I highly recommend this dealership!

We were there for hours. They want to get an approval before seeing if the car you want is available. We did, it wasn't. Wanted to look at another car, did the approval process again for that car before we could even go to see it. They charge $395 for window tint and another $395 for wheel locks as dealer options on all cars. Even though the car we were looking at came in with tinted windows, they didn't put the tint on. The salesman said that was procedure, just how AutoNation does it and it can't be taken off. How is that even legal? Would never buy a car from any AutoNation. We ended up going somewhere else.

I went to purchase a vehicle with my boyfriend and after several hours of negotiations we finalized a deal. However, I experienced the worst customer service from Finance Manager @Lorenzo Ware, he was rude, dismissive, impatient, and didn’t even acknowledge our presence upon walking in his office. He does not deserve to deal with customers face to face he should be put in the back in the service department or washing cars. When I informed him I was not happy with his attitude and would not purchase a car from there, he stated “I don’t need you to purchase a car from here.” Sir, remember customers are always right and you don’t own dodge, you work there. I don’t know where you received your education from but I would strongly advise you go back to school and take business 101 because you are not articulate and you lack people skills. However, I was pleased with management (Amy and Tom) in expediting the closing of the deal after that horrendous experience. Food for thought- your customers experience is what generates revenue for the company through word of mouth, so bad experiences can possibly prevent potential clientele. Customers are important and I am sure your bottom line is as well. So it is never a great idea to encourage a customer to leave @Lorenzo Ware. We are responsible for your compensation.

Kevin it’s the best in service

Horrible place. I can honestly say that I have never left the place a happy customer. No point of setting up an appointee to take your car in, they will more than likely not even look at it and instead of fixing the issue will try to sell you other services you don’t need. Service advisors truly do not care about the customer service. I took my car in for an appointment at 8am. Did not get a call the whole day. My car had not been checked. I called at 4:30pm to check on it to just be told they couldn’t find the issue but that they would get back to it tomorrow. I called at 2pm the next day and finally they said my car was done that they had resolved the issues. Pick up the cat drive it home and all the lights are back on. They tell me everything is fine and that the check engine light with turn off by itself because there’s nothing wrong with the car. Long story short I take it to another dealership the dodge dealership on Kirby Jeep and dodge river oaks. Theh immediately run the codes have me drop off the car. Tell me everything that needs to get done and a couple of days later I’m picking up my car. They told me it was a good thing I took it in and that they couldn’t believe the other dealership had told me everything was fine and let me go like that. Today I Tried contacting the AutoNation managers multiple times so that I could explain my recent experience with them and I can never get a hold of them. In their answering machine they ask you to leave a voicemail with your info so that they can call you back but they never do.

Got a good deal on a new 2019 Ram

I bought me a car and my daughter a car. The service was superb and our salesman, Franklin Marcion was amazing. He did not stop until we were satisfied and the deal was done with the terms we required. I will certainly be back to purchase another vehicle but only if Franklin Marcion is my salesman.

Very poor customer service

Franklin Marcion thank you for your excellent service today. I truly appreciate your authenticity and honesty. I recommend that customers come speak with you because you showed me facts and helped me find the best ride for my buck. This guy knows what he's talking about, and knows what he's doing. I've sat with sales guys for hours before, I walked out a dealership then regret my decision if I made one. But I feel comfortable leaving the lot with my new ride. Knowing that I made an excellent decision. And I have Franklin to thank for it. So thank you. And again I recommend this guy..

I will not be returning here and I strongly suggest you don't. Mainly, for customer service reasons (I can't speak for car sales or the mechanics). Previous to my last experience, i've always not been pleased with the service (had my Jeep serviced here about 3 times now), but I've had enough. I plan to find a good local mechanic to work on my Jeep from now on. In detail, I was charged $1200 for a radiator motor that needed to be replaced. $800 was for labor charges. I got the call at 9am that they found out the problem (Mind you, you are charged $126 just for them to inspect your car). 3 hours later at 12pm, I was called that my jeep was done. So that is 3 hours worth of work for $800? Didn't make sense or just felt like an extremely inflated hourly rate. When we questioned, our rep was extremely rude to us, especially my wife. Belittling her and making her feel like she was incompetent. It took a lot to not escalate this scene but long story short, don't visit here for a car repair. You will be ripped off. But i guess that is nothing new when it comes to working with the dealers for car repair... That's always been the reputation they had and I see why. Save time and money and take business elsewhere. ------------ RESPONDING TO THE RESPONSE FROM AUTONATION CHRYSLER DODGE JEEP @autonation.... I've tried to contact your GM. I was told that the GM would be calling me but also warned that the same person who I had the issue with could also call me. I don't need to speak with that person. I've yet to have a call back. It's been over a week now.

It was my first time going to this dealership & I felt very comfortable. The building & staff were very organized & professional. Highly recommend this place if you’re planning on getting a new car or trading yours in.

muy buena excelente la ayuda y la atencion te ayudan a encontrar lo que satisface tus explicativas

Great dodge dealer

Being without a car for two weeks and trying to find one during that time span was very frustrating. I was looking for a 2018 Jeep Compass and was not having any luck. I visited 10 dealerships. Finally, I registered on truecar and received an email from David Albert. They had the car and the price I could work with. When I arrived at AutoNation David came out to greet me and was extremely down to earth. He catered to my needs. He nevered tried to shove number figures in my face, he was collected and had my best interest in mind. Thank you David Albert and thank you AutoNation for being my best experience!

AutoNation not only had the best price but also has the best car salesman! Thank you David Albert for making this experience wonderful.

Franklin Marcion And Amin are the best! They helped me find a beautiful car!!! Come down and they’ll take care of you!!!! Very helpful and friendly!!! BEST salesman ever!

Our service Advisor Sonny was a professional salesman. No hassle and worked to get us the price we wanted. Awesome service. When you go to AUTONATION, ask for Sonny!

Very good service and excellent people

Cory was a great help , even though I didn’t get to meet him or see him as he was really busy the time I went to drop off the car , he was keeping me updated via phone calls at all time , had my car in and out in no time I really appreciated every update he gave me as they were working on my car

It was great. I went in the morning & dropped off. They offered to drop me to work, but I had a ride. My vehicle is in good condition so they wanted to make an offer... I declined & they didn't pursue that conversation further. I went back & drove off with my vehicle. Through the entire experience, for a recall, the staff was amazing. If I was looking for a vehicle I'd shop here. The best experience I've had at a dealership yet. Charles L.

Amazing service! Fer Perez and all the people there are focused on great customer service. Thanks!

If you're looking forward to a really great car buying experience, ask for Lance! He was professional, knowledgeable, experienced and made my overall experience worth it! Thanks Lance!

I really appreciate the help and attention Tim displayed during my visit. He has a genuine care for his customers and their vehicles. My car came in sick and left healed. I would highly recommend this Auto Nation location to anyone. Don't forget to ask for Tim!

David Albert is definitely a go to guy! I recommend him 1000%. There wasn't any beating around the bush with him and definitely no secrecy. Now I'm a truck gal without a doubt but he got me a GREAT deal on a Dodge Charger and I am slowly but surely falling in love with it. Plus the money I saved is AMAZING! The car runs smooth, everything is fully functional, and fully equipped. So far it really is exceeding my expectations! Looking forward to our next deal! Thanks again David!

They need a new people on custumer service the guy didn't know anything about it. I just want to do the oil change on my truck anyway the worst part is my truck was ready like 10 min and he had all the paperwork and he was talking and talking wow we have stuff to do!!!

The customer service personnel that handled the paperwork was not efficient and rude. He informed me of several other things going on with my vehicle, but forgot to note the price for one. So I asked the price and when it was time to check out I informed him that he forgot to put it on there. Then he said I can't right now I have a customer ask someone else. So I had to ask another representative regarding the price of a tune-up. I was extremely disappointed.

Pedro Trevino was great in assisting me purchasing my new vehicle. He also has maintained communication with me after the purchase. A+ Service

Pedro took the car buying experience to a new level. He was extremely responsive and helpful during the entire process. We left with the truck that we needed and with a smile on our faces. Thank you, Pedro. This was my third car buying experience with AutoNation. Looking forward to my next.

By far the best experience in purchasing vehicles in over 20+ years. No secrecy about price or availability of discounts. No beating around the bush or any waiting games either. 350 miles away from my hometown but saved thousands, well worth the trip. I'll definitely look there first before looking at other places for our next couple of purchases. #1 dealership in my opinion.

Sales man was excellent and was great with service. Buying process just a little long. Would recommend for anybody to buy a vehicle there!

I'm not one to take the time to write many reviews, but I must say Pedro at Auto Nation (Houston) exceeded my expectations. His friendly demeanor and product knowledge made for a great buying experience. If you are ever in need of a hassle free car buying experience, be sure to give Pedro a call. I can guarantee it will be the best car buying experience you've had thus far.

Fast. Shout out to Esteban Ambriz for making the process seemless as possible.

Good location, good staff, easy in and out. I have previously purchased parts at Auto Nation CDJR and had a good experience. I took my 2016 Ram in for one recall item and was shown that it had 4 recalls open. Auto Nation performed all fixes in one day and even washed my truck. Great delaership

My experience at AutoNation was excellent. Jesse was very friendly, helpful, and honest. He worked with me on my trade and gave me a great deal on my "new" SUV, gets to know his customers and guides you through each step of the purchase.! I'm so happy with my purchase! Thanks!

Corey was really helpful and made me and my car happy!!!!

My visit there at Auto Nation was very great. Robin the service advisor was very helpful.

My service rep was great. Car was ready a day earlier than promised.

I am out of the state so I have not been able to determine the quality of service. Robin handled the servicing and di a great job in getting the work done and the car delivered to a neighbor.

Great

I made the mistake of placing a deposit and ordering a new 2018 Jeep Wrangler with Terry Moore, who identifies himself as the Manager, at AutoNation Chrysler Dodge Jeep Ram Houston on 6/23/18.In hindsight I should have known things might not go well when he told me not to call him for at least 8 weeks as the 2 door Wranglers were back ordered and he would contact me as needed. Having not heard from him since I placed the order I sent Mr. Moore an email on 9/5/18 requesting an update on my build. On 9/6/18 he replied “I have bad news your Jeep arrived while I was on vacation and was sold to someone else”. I asked him how that could happen along with a litany of other questions to better understand the process including when I was going to be informed. Ignoring most of my process questions, he lied and said he tried to contact me twice. Terry Moore then informed me 2018 Jeep Wranglers can no longer be ordered, but he would order a 2019 for the same price when they became available. After a little research on the Internet I found a forum of Wrangler Owners and one of the posts had the Jeep Customer Assistance Center telephone number (Google it). I was able to give them my Vehicle Order Number and they gave me the complete history of my Jeep order. They confirmed my VIN was assigned and the dealership was notified. I was never notified. They confirmed the dealership was notified of the delivery date, and that was in fact my Jeep delivered to the dealership on 8/13/18. I was never notified. They confirmed my Jeep was sold to someone else on 8/20/18. I was never notified! They confirmed the window sticker on MY Jeep had MY name on it . They sold it to someone else anyway. I made an appointment to meet with Terry Moore on 9/14/18 to discuss the ordering process and possibly order the 2019 Jeep. I didn’t mention I had already spoken to the Jeep Customer Service Center and was now aware of the appropriate protocol for the process as well as all of the details of my build. Again I asked what had happened, what was the process that should have been followed, and what would be done to insure it doesn’t happen again. He instantly became defensive and belligerent.I told him about the details Jeep Customer Service shared with me to which he arrogantly replied “you are wrong”. I reminded him this information came straight from Jeep Customer Service. He didn’t care. He even had the nerve to ask the friend who accompanied me “why am I even talking to you?” After his lies, lame excuses, arrogant and condescending attitude I decided to leave and order my Jeep at a different dealership. I asked for my deposit back and they refused, saying they couldn’t give it to me that day. I will not do business with him or anyone else at AutoNation Chrysler Dodge Jeep Ram considering the integrity level of the Management.

Great! customer service. If you ever stop by for a service, at AutoNation Chrysler Dodge Jeep Ram ask for Korey, he keeps your needs at mind. He answered all off my questions and kept me inform off all the repairs.

I understand that people like to leave work on time. But if your hours are posted to 7pm a customer should be able to be helped until 7pm. My son arrived 10 minutes till 7pm (after fighting through Houston traffic that time of day) and got an instant attitude walking through the door. I had called the day before to make sure they had the part. Was told they a few of them. They send him outside to get the VIN # which I did not need over the phone and when he walked outside the immediately locked the door keep in mind it still was not 7pm. Went back and had to knock on the door. So because they did not want to help they just said they did not have the part and come back tomorrow before 6:45. Well what I think is they should change the hours they have posted if they are not able to help people after 6:45. Worse customer service ever.

Kevin was very professional and assisted me in everything I needed done to my Jeep in a timely manner. He was very helpful from the moment I walked in the door! Thanks again! I’ll be returning for future services!

Worst customer service. Never give their name when answering the phone.

Today on 9-6-2018 I had a horrible day at Auto Nation was in for a recall that I never received a call for that the part was in. as they stated to me when I about the recall. Waited for a whole month just happened to be there for a oil change and an inspection. As I even waited thru lunch time as well, I was told by the salesman the guy went to lunch at noon and will be back 1pm to do the recall well to say non the least that the guy never returned back. Waited six hours for them to tell me, Mrs. Davis I dont want to have you wait any longer but they have the other recall service guy doing other things and the other never returned back. After six hours of my day waisted had things planned and plans did not go as expected. But anyway still riding on a recall thats won't be my fault if anything happens. Have to mention that Brandon Bradley was great just not to informative on what was going on. Now I have to set another day and time to go for a recall that needed to be done on my truck. Sincerely, Unhappy customer

I HAD NOT BOUGHT A CAR IN 14 YRS I WAS NOT FEELING ANY TRUSTBUT BETWEEN PATRICHA AND DAVID I BECAME MORE RELAXED .MY TIME AT AUTO NATION WAS. VERY PLEASENT BOTH WAS VERY PROFESSIONAL AT WHAT THEY DO FROM MY SALES PERSON TO MANAGEMENT AND I WILL STEER ANYONE LOOKING TO BUY A CAR TO AUTO NATION. PS THANK ALL THAT WAS INVOLVED. THANK A MILLION . AUGUST MORRIS

I’m not able to give a comment about the service I received, because I had to leave after hour since my hadn’t been serviced since I had another appointment. There was only one tech. doing oil changes.

Great place to buy a vehicle- the sales rep, financial agent & appraisal tech- all spoke to you with welcome “trust”. A special shout out to my man Sunny - he’s a people’s person knowing how to explain the very will information that’s needed about a vehicle- job well done Sunny ..... thank you kindly!!!

I have a 2012 Dodge Durango that I have been taking regularly to this dealer for service. They are quick to say "no" about loaner vehicles for warranty repairs which is annoying but manageable. One Saturday I had an appointment for service and when I pulled up at 0700 hrs the driveway was full of cars. A very bad look as it looked as if they were slammed. So I took my Durango to NTB for service and came out cheaper on what I needed done. The final straw w/ this dealer is when I discovered that my Durango has an in cabin air filter on 8/30. We've had this vehicle since 2014 and every time we get service they check that "N/A" box when it comes to the in cabin air filter. My vehicle has about 80,000 miles now and the filter has never been replaced b/c I believed it did not have one nor did this dealer ever check it. I will NEVER bring my vehicle here again nor will I buy another Chrysler product due to the never ending recalls.

I had a wonderful experience with Sean at AutoNation. He was patient and make me a deal I couldn't refuse. Walked away with my dream car.

Always have a issue when I get my vehicle back that wasn't present when I took it in for service.

Nothing but a bunch of liars, they say they will give you the first 2 oil changes for free and at the end they wash their hand saying that they didn't say that because its not in the contract yes now they will denied it all since you have signed the paperwork already I don't recommend you to get any vehicles from them super bad customer service

Great job! Expensive! But great job.

They friendly, efficient, I alway have a good experience

Patricia went "above and beyond" by providing straight-forward, honest pricing options prior to my first visit to AutoNation Houston. She instilled great confidence with every conversation and displayed exemplary professionalism. She even remained at work until my family could travel to her location, in the evening hours on a Friday night. We received a very fair deal coupled with amazing, efficient service from the whole AutoNation Team. I highly recommend Patricia, and this dealership, to everyone. Miles O

My car sounds worse after I picked it up then before I even took it in.

Sonny and Amin are the best. love my truck and the support I received

One of the worst buying experiences I've ever had. Super unhelpful and unresponsive. Didn't communicate at all and by the time my deal was to go through 3 days later they sold it to someone else.

I brought my 2017 Ram 1500 in due to a recall notice. I had an appointment with a particular service advisor ( who I never met ) I dropped my vehicle and went straight to the waiting area and thought I would get some work done on my laptop since I had been told the recall update would take 4 hours. The waiting area had no workspace to accommodate, not that it was bad, just not user friendly as I have seen in updated dealerships. As far as I know the work was fine, but not one person ever spoke to me about my vehicle before, during, or after the work was done. Basically I dropped off my truck, waited, then signed a paper and went home.

The service advisor Brandon Balley was very helpful. He made the transferred for my vehicle very easy to understand the problem that I had.

great

Went in for computer recall upgrade on my 2005 sprinter, and ordered my rear lens for my cracked brake light and they couldnt finish the recall and part for lens was back ordered till november.

I went to get an oil change. The gentleman was so pleasant and helpful. He meet me at my car to help me get my stuff together then he check to see if my vehicle had open recalls. Turn out I did and he took care of everything at the same time. He estimated it would take 1.5 to 2 hours to get everything done. It’s was done in about an hour. I always receive great service when I go to them.

Took care of the repairs and were friendly and helpful about it.

Great service. Greeted at the door. Second visit. I'm out with in an hour.

Hi price bad customer service

Sales, Customer service, Mangers, GM, & Finance department will not answer your calls, or return your calls. I bought a new 2018 Ram pickup less than a month old it shuts off when I stop at a red light or stop sign. I tried talking to my salesman and the sales manager no response I called the GM no response. Stay away from this location. I called Autonation Headquarters I told them I think I bought a lemon they said let us see what we can do to help you. Gap and extended warranty is a joke. Try another Dodge dealership

First time here and dealing with Tim on the service drive. Tim was the best.

I’m new to the Houston area and called several dealers trying to establish a relationship. When I finally called AutoNation they were customer centric and helpful. My service rep Mark was outstanding. Explained everything thoroughly. This is my new local dealership of choice. Thank you!

Bought my Subaru here from Toby Driver. He really helped me along in the process. My only complaint....they drilled holes in the bumper of my car just so they could put their "Drive Pink" frame on the car. I'm all for supporting the cause but there was no need for that.

Best service department ever and great salesman up front! The ONLY problem for YEARS is Amanda is the back with paint and body! One bad egg makes the whole team look bad! She lies, talks negatively about customers while they are listening on speaker phone (I heard her) and they don’t even paint well! Love love love autonation on 610 except paint and body!!!!

My experience was the best ever ...Derek Randolph was very professional and Knowledgeable on the vehicle that i was looking for.

they are too high. oil changed should not cost 75.00 dollars. they are higher then any other dealership.

Mr. Tim in the service department was excellent very helpful really appreciated his kindness and great customer service

Mr. Tim was very helpful and have good customer service I really appreciated his kind words and generosity towards getting my car serviced

Great job. Speedy service and friendly staff. I will return and refer others.

Was fast did not wait long for car. Never recommend to a friend if something goes wrong never hear the end of it.

I took my dodge Durango in for a recall. The attendant was nice. The service was not the best. I called in Friday, dropped my truck off Monday morning, the part was not ready, so I had to bring it back Tuesday also. It would have been nice to just be told that the part was not in bcause it was an inconvenience to find a ride to work at 530 am.

I will never go anywhere else or refer someone to any other dealership. I had been turned down by several other dealer or was slapping with a huge down payment...I thought I was gonna get the same spiel at AutoNation. I was in total shock and actually cried when they said I was approved and could take it home for $0 down. They went above and beyond so thank you Sean, Amy and the rest of the AutoNation Chrysler Dodge Jeep Ram family at Houston.

Easy to schedule. Fast check-in. Friendly shuttle driver. Overall great experience.

Service Manager Robin Cothron facilitated completion of factory recall and oil & filter change service in a prompt, courteous, and professional manner. Work performed to my complete satisfaction.

Preformed service in a prompt, courteous, and professional manner. Work completed to my satisfaction.

Good experience. Good service. Friendly and knowledgeable staff.

They are quick and very professional. This is the only dealership that my family takes their vehicles to have work done or even simply get an oil change. 13+ years and counting!!!

Friendly and fair

They are quick and very professional. This is the only dealership that my family takes their vehicles to have work done or even simply get an oil change. 13+ years and counting!!!

Brandon at the service department and his mechanics did a great job fast friendly and very responsive! I am highly impressed with these men and this dealership. I had a recall issue on my 2015 dodge mega cab , stranded and they did a first class job getting me out of a large scale bind. Thanks again Brandon and crew !

3rd time dropping off my truck in the past 2 months. Nothing done after 5 days. No call back from GM. No clue from the service rep. Six calls in to service mgr and reps. I am extremely disappointed with the service and feedback after purchasing 4 vehicles with this location over the past 14 years. Never been this bad. I strongly encourage you to purchase and seek services from elsewhere.

I had a recall on my truck and called the Dodge dealership closest to me three times. Each time I called they said they’d call me back to schedule an appointment. They never did, so I called another dealership, who told me the parts weren’t available and no dealership would have them. So I then called Auto Nation, whose response was “when can you bring it in?” I brought my truck in for the recall in the morning and only a few hours later it was ready to pick up! The dealership I usually bring my truck to holds on to my truck for 2-3 days minimum, so it was great being in and out the same day! The service provided by my service advisor, Tim, was exceptional! Every staff member I talked to was friendly and helpful as well. Auto Nation is quite a bit away from me in comparison to other dealerships, but for the great and speedy service as well as customer care, I will definitely be back!! Thank you!!

I purchased my car at Corpus Christi AutoNation on a Thursday. My family left town on Friday morning and noticed that it was leaking antifreeze. We decided to stop in Houston where we were traveling to get it checked out. NO dealerships, in Houston area we were in, would even talk to us because we did not purchase the vehicle there. We were finally able to talk to the AutoNation Jeep/Dodge on South Loop W and they found a way to squeeze us in. Thankfully they did because it ended up the water pump was leaking. It could've gotten a lot worse had we not been able to get in to get it serviced. Three and a half hours later we were back on the road. Thank you AutoNation Jeep/Dodge for finding a way to service my vehicle so I didn't get stranded while traveling.

It was ok, had to go get vehicle from another lot. After buying truck only had one key for truck.

I bought my 2012 Chrysler 200 from here at a fair price. Keifton was the man who made it happen. Not some stuffy guy trying to make a sale... he was real and didn't try to steam roll me with fancy words or a flash of numbers. I went a little late on a Saturday so I wasn't able to get my car until Monday but it was clean and well serviced. A month later (this past weekend) my engine light popped on and I went back to them because I thought I could only go there because that's where my warranty lies. I was told by the service department that there was a 4 day wait just to have it looked at. So now I'm irritated because I just drove 40 minutes to get there and my problem won't even get solved. Luckily, I saw my man Keifton again and he said I could go to any auto nation and he found a new service center that opened on 6 and 10. He gave me the number and I called and made an appointment to head right over. I had a problem and he solved it quickly and professionally. I wish I could say the same for the "dry" woman sitting behind the computer in the service center. All she did was tell me I couldn't then proceeded to ask a bunch of questions about my vehicle like that was going to instantly make it a yes. Still, I recommend you give this place a shot to buy a vehicle and ask for Keifton... tell him Cj sent you.

The salesman Derrick goes above and beyond to get his customers into a vehicle.

Had a recall item taken care of. Made an appointment with marc and robin took excellent care of me. I was treated like a VIP.

Worst service I ever had. Similar situation another comment, we towed our Chrysler to Autonation because it dies on the road last month. The service person stated it would be $2,700+ to fix because the head gaskets had blown out! Then they also stated they needed to remove them to send in and check if it could be re-used or it had to be replaced. If if could be reused then I would pay the $2,700+ and the diagnostic of $180. If I decided not to repair with them then I would pay the diagnostic only. I told the person okay. They then called me a week and a half later stating they could not be re-used and to get it replaced would be an extra $1,700+. I told them no thanks you because I am not prepared to pay over $4,000 for a repair so just put my vehicle back together and I will get it towed somewhere else. Now my tow off rate is $1,000+ dollars! I asked for a breakdown of the charges and I am getting charged $900 dollars plus $180 for diagnostic! So they wanted me to pay for them to take my car apart, check the heads and put it back together. My father is a mechanic and we KNOW you do not have to completely take apart an engine to check cylinder heads and gaskets. They have great mechanics there and with the technology available it is totally unnecessary to determine these issues without dismantling the engine entirely. This is unacceptable and is effort to price gouge your customers! I have worked with Autonation for years and this will likely be the last because of the ridiculous charges that they will throw on you! So if you love giving away your money, go there! They will happily take it! - - - - - - Update**** SO after I paid the $1,000+ dollars, I get my Chrysler 300 towed to my home garage only to find out, MY ENTIRE ENGINE IS IN MY TRUNK!" There is no way to move the seats to get inside the trunk from inside the car and no way to open the truck since there is no key hole. There is no electricity to use the key button nor trunk button near the dash. I am totally disgusted that they told me they charged me $900 to take apart my engine and would have to charge another $900 to put it back together. Now 3months later I am sitting here with my trunk full of screws, nuts, bolts, hoses, plugs, clamps, engine, and more that no-one knows how to piece back together. They basically charged me $1,000+ dollars to take apart my engine and throw it in the trunk! Called GM and he wants $3,000 to fix their errors...This cant be right!?

The staff was very attentive. They were friendly and Shawn gave superior support and service!

There at AutoNation place i was take my car 2002 dodge, i was explained them Mr. marc ( salesperson) few days he called to leave message, i returned him back and he said there was found by diagnsis, 7 parts was need to fixing , it has been 2 weeks, i was rental car, today 7-26-18 i came and he wrote me a notes, He was said that car is fine BUT IT WAS NOT !! :) i puzzles, i told them i must have to see how my car works ? it still same problem shake when i drove, a/c on and under engine has shakes vibrates!! i told them i wont pay for it until they must inspect again, notice there was not point problem 7 things that was needed to replacement but the diagnosis seem not correct to arrow the problem! it STILL VIBRATES & SHAKE WHEN I DROVE (R) ND (D) & EVERYTIME STOP IT KEEP SHAKE THAT S WEIRD!! there suppose all tech knew how to inspect and make sure what wrong with it.. it still there shop! :( IT STILL WASTE MY TIMES & FOR NOTHING SUCKS!!!

took truck in for recall - this is my second time using them , truly awesome service staff

I met with pedro and he really wprked with took care of everything and made sure he did what he could so i could get the car. He was very patient and helpful im very satisfied with my new car!

I brought 2 Challengers in for recalls it was quick and easy Marc Figgs was AWESOME! He explained to me and my husband what was going on with the cruise control recall and what they would be doing to correct it. When we were done he gave us a complete explanation of the diagnosis and assured us the cars are in excellent condition. We drove off feeling assured that all was well!!

Thanks to Franklin. Amazing guy. Is u ever visit this dealership please ask for him. He want over a beyond for me. I got a car with a payment I can truly afford. Men I am greatful.

Made a 9:00 am online service appointment, so planned in advance and not a walk up. A simple 4 wheel alignment with tire rotation and balance. Was told the work would be completed by 3pm and that they would call me with an update before 2 pm. 3pm rolls around and no call. I called the service center 4 times. 3x the hold time was longer than 15 minutes. When I did finally speak to the service tech, they had not even pulled my vehicle into the bay to be looked at. And now they would not have it ready till the following day??!! At this point my day off has been wasted. Had to take additional time the next day from work because I had no vehicle. 1030 am the next morning I finally hear that my car will be ready by 2pm. Then was told a few minutes later that it would not be till 4pm. We are now at 31+ hours for a simple alignment and tire rotation. Unacceptable! You would think they would do something to compensate the time lost, a discount, a oil change, a car wash??? NOTHING!! Just a sorry and the full bill. Might want to try executing on the promise on the promise of quick, quality and professional service that you advertise. I know this because I heard it over and over on your "on hold" message after calling four times. I would rather pay more to any competitor in Houston than use Auto Nation again.

They say they will pay you more than Carmax is actually the opposite the payless

Ok place

My recall was done professionally and in a timely manner and the customer service was amazing!!!!!

My wife and I were lied to by manger at autonation. See her below review. STAY AEAY FROM THIS DEALERSHIP After the respond I have made several attempts to speak with the GM, left 5 voicemails but not response. And I have even sent emails and again not response. **** It has been more than a year and I’m still receiving calls and letters from bill collectors. I am updating my post because they asked me to remove this post and the manager assured me my issue will be resolve and it has not. March 2017 We went to this dealer just to check options because I had one month left on my lease, Richrad Gomez gave us all the info and told me they could take my lease and that I won’t have to pay anything. I gave him my word that since it was a very good deal I was going to think about it and get back to him within a week. During the week we decided to buy the Jeep and as I promised we went back and bought the jeep. I asked Richard several times if he was sure I won’t have to pay anything even in front of the manager Keith and they said: no. Now that my lease has ended Toyota Finical (a month and a half after I bought the car) didn’t have any information that I turned in my lease, I called Richard several times he didn’t answer any of my calls, I sent 2 emails to the manager and he hasn’t respond. It is sad because I trusted them, Richard did a very good job when selling me the car, but now it seems they lied to me.

Worst customer service experience ever. My 2017 Jeep was brought in for warranty work on 2 items and a slow leak in my tire. 6 days later the car was returned with nothing fixed and the dealership not acknowledging that there was any problem at all in the first place. The tire is filled up every 2 months so I know it has a leak. They couldn't find it. The roof rattle is a common problem according to Jeep Club Forums online but now 2 different AutoNation dealerships are saying it's not an issue. Over $200 in rental car and my issues are still not resolved.

Not pressured into anything, willing to negotiate, overall friendly staff. Would definitely buy again from them.

This place sucks! They tried to take everything I have for a used car. I would not recommend them!!!!

Took my Ram there because they are on my way to work and there’s a rental car agency across the street. Had 1 abs wheel sensor replaced plus park assist and trailer tow module. $1700. Cost of 4 Park assist sensors were mark up almost 100%. Labor is always pricey at a dealership. Probably could have had the whole job done at another shop for 1/2 the price. Oh yeah, they charged $26 for a frickin light bulb replacement. I won’t ever be going back.

Second time they werent able to find my keys after the maintenance.

I got the truck I wanted at a very good price. I am happy. The truck is great. And my sales associate only tricked me a little bit. Gotta expect they’re going to try. Shame on me for not catching it. And when the deal is done and they say “If there’s anything else we can do just call.” I don’t really expect to get my calls returned. But it is a great truck at a great price.

7/10/2018 After the respond I have made several attempts to speak with the GM, left messages but not response. And I have even sent emails and again not response. **** It has been more than a year and I’m still receiving calls and letters from bill collectors. I am updating my post because they asked me to remove this post and the manager assured me my issue will be resolve and it has not. March 2017 We went to this dealer just to check options because I had one month left on my lease, Richrad Gomez gave us all the info and told me they could take my lease and that I won’t have to pay anything. I gave him my word that since it was a very good deal I was going to think about it and get back to him within a week. During the week we decided to buy the Jeep and as I promised we went back and bought the jeep. I asked Richard several times if he was sure I won’t have to pay anything even in front of the manager Keith and they said: no. Now that my lease has ended Toyota Finical (a month and a half after I bought the car) didn’t have any information that I turned in my lease, I called Richard several times he didn’t answer any of my calls, I sent 2 emails to the manager and he hasn’t respond. It is sad because I trusted them, Richard did a very good job when selling me the car, but now it seems they lied to me.

A- .... Everyone was kind and Courteous

Painless, quick and easy

Sean was our salesman, he did an awesome job to ensure we received the best deal we could. He remained calm and patient throughout the entire process.

Patient lol and know there cars well trained lol is a joke..

We are so thankful for the service specially with our sales man Tony that was very paciente with us and gave us the best car and price in town he listened to every detail that we were asking for by the letter we purchase our 2018 Jeep Wrangler Rubicon we will definitely recommend him and his team anytime and we will be returning customers because they got us in the vehicle we wanted !!!!!!!!!!! Excellent service no doubt!!!!!!!

If you are Latin that come from any part from Latin America be careful with this dealer there are a big chance that you could be fooled. I took my truck 2016 for a synthetic oil change what my truck ia rated for, instead of them adding the right oil they place the order for conventional oil.

Me gusto el lugar tambien la ayuda al cliente muy amables atendieron todos nuestras preguntas referido al vehiculo q obtuve y los precios muy buenos.

The Service Center was awesome

Took my Ram1500 in for a program issue! Service was excellent! In and Out.

Was able to get great service from the Sales Staff and the Finance Dept. They were patient as i shopped other dealers and financing options. They were able to get me into what i wanted. Looking forward to utilization of the service department for getting the Truck serviced.

Tim Ball was an extraordinarily friendly and helpful service representative. All of my issues were explained to me and they were fixed in a timely manner.

I was in a time crunch, & needed to purchase a vehicle. Sunny was a great sales person, he followed up with me, was able to get me a very fair and reasonable price on my trade-in, answered all questions, and stayed in contact with me every step along the way (I originally saw the Jeep online, so we started over the phone). He made me feel comfortable, And did not give me a typical sales pitch. I felt like I was working with a trustworthy person and company. I highly recommend Sunny Alidina!

Well, what can I say, they have a wonderful service department and staff.

Only get new cars from here

Their service department is the best Dodge service department I have dealt with in Houston (and I have dealt with Gillman and River Oaks Dodge).

5 star rate on Customer Service is to our Sales Person, Jesse Jimenez! He was amazing! The reason for our 4 star overall experience is because when we did our final paper works with finance ( really forgot his name ) he started from being so ecstatic to not interacting at all when we told him we are only interested in GAP plan and nothing else. whole thing change!!! His facial expression and tone! we actually feel uncomfortable!

Excellent service & friendly staff.

Every time I bring my Ram in for service I receive excellent service from everyone I deal with from the advisor and the cashier and the shuttle drivers. Never had a bad experience from the day I bought my truck. The next truck I buy will definitely come from this dealership!

I traded in my 2015 Jeep Wrangler for a 2018 Jeep Wrangler. The sales person and I were unable to remove the Thule bike rack from my trade in. We discussed and I was going to get the installation manual and come back the next day. I showed up around 5 pm and Sean went back to the service dept with me. The service dept had removed the rack, but it was no where to be found. Sean assured me that he would get with the service tech and keep it safe for me until Monday. I did not hear from Sean on Monday. I sent him a text on Tuesday asking when I could come pick it up. He stated that he was unable to find it. I advised him that the bike rack was a $250 rack and that I wanted the rack or to be compensated. He stated that he would talk to the service manager. I have sent two follow up texts with NO response. I just tried to call and speak to customer service. Was told that I had to speak with a sales manager. The phone just keeps going back to a recording and the front operator. There is apparently no customer service here. Just sell you a car and then ignore you.,

Antoni is a great sales person and one who follow though on everything that he says he will do. The AutoNation team was so great that I flew in from Dallas to buy my Jeep Wrangler and drive it home. I've bought a lot of cars from a lot of dealers, but this is one that I'd do repeat business with!

If i could give no stars i would!!! STAY AWAY!!!!!! If you read this review before you buy. STAY THE HELL AWAY FROM HERE!!!!!!! I try to call and talk to a sale and finance no one calls me back. STAY AWAY FROM THEM!!! NO GooD Customer Service AT ALL!!!

If i could give no stars i would!!! STAY AWAY!!!!!! If you read this review before you buy. STAY THE HELL AWAY FROM HERE!!!!!!! I try to call and talk to a sale and finance no one calls me back. STAY AWAY FROM THEM!!! NO GooD Customer Service AT ALL!!!

ok

My experience was horrible. The diagnosis process is horrible . I drove my truck away and had to turn around and bring it right back. They don't accommodate customers. I will never bring another vehicle here and I suggest you don't either ...

We do Excellent business here!! If you don’t believe me just ask for Derrik (346-264-4963) the next time your in the area and watch the customer service you receive. Our goal is to make your purchasing process simple & easy!!!

Horrible customer service. Will not buy a car from this company.

Horrible experience went in to buy vehicle was not on lot was in Spring location was told vehicle could be delivered to 610 location vehicle arrived next day in the evening was charged for tinted window when picked up vehicle windows not tinted was told I would have to bring vehicle back. I told them just to get me a pair of weatheguard floor mats instead I was told would take a week for them to arrive no problem go ahead and order to date it’s been a month still no floor mats I was told yesterday they are back ordered... 1st time using Autonation and it will be my last time

Sunny and the gentlemen that did the appraisal on the trade in, did a fantastic job. The easiest car buying experience I have ever had. You have made a customer for life!!!

Was highly impressed with salesmans knowledge and helpfulness in purchasing this vehicle!

I was having a bad day - I was traveling and I woke up to see my car was broken into. when I was driving to have my glass fixed my waterpump went out. luckily AutoNation was close. I pulled in to have my waterpump fixed. my SA Brandon Baily got right on "it"... he told me he could get my glass fixed while I was there and it would save me another stop... He made what started as a bad day - much Better..! his service was Great..!

Excellent first experience. No complaints. Fast and friendly. Tim was a pleasure to work with.

My service Tech Mark was awesome...offered me a $10 off coupon for my oil change but the manager wouldn't let him apply because I didn't get an air filter or tires.

Great salesman, very personable. Derrik Randolph made the entire processes easy and painless. I am very happy with my purchase.

AutoNation's service personnel provided shuttle service so I could get to work while my vehicle was being serviced and the shuttle returned for me when my vehicle was ready for pickup. I am truly appreciative of their attention to customer service; especially since it seems that a demonstration of concern for one's customers is not very prevalent these days.

Fast service told me about 30 min wait was right will return.

Marc Figgs took care of my Jeep and the service was fantastic. He kept me updated to my extended warrantee and had my jeep back to me within a couple of days. I will never go back to River Oaks Jeep. AutoNation has proved reliable and trustworthy. Not only that, they have a drop off AND pickup service. My experience was 5 star!

They actually fixed the problem and not just the symptom!

awesome, quick service, only one complain: can you provide the cleaning for free?

I’ve been stressed out with my car situation... it was towed and the tow truck driver broke the gear shift inside. I’ve been in a battle back and forth with a few companies that could accommodate me. Though i paid for the service, while my claim is pending, the service at auto nation took stress off of me. Brandon kept me updated each step of the way with my car, as well as heard me out and faxed over documents to help my claim. He also stayed a couple minutes after close to so that i could pick up my car after work.

Service area staff. Are really nice and helpful, gave me all the iformation i neede to know about whats gping on with my suv

Car buying experience was excellent. Salesman treated us fine, no pressure.

Brought truck in, service was completed in a timely manner. They even pointed out a recalled item I was not aware of.

Quick and easy, questions were answered professionally

It was a great experience!I purchased my auto when Allen Samuels was the dealer and I would assume the service would remain the same or better.

vehicle was serviced in a timely manor, the team was very helpful

Service department is rude! They need to work on costumer service, how they speak to people is horrible, I got a lady that was so rude. It seems like she hated me calling to find out if my vehicle was under warranty, witch it wasn’t because why would it be I only bought it 9 moths ago!

I was greeted when I walked in the door by a customer service representative. She was quite helpful in getting me signed up for coupons for the service department. She came and got me from the customer lounge when my car was ready. She informed me about the service intervals for my car and gave me a hand out as well as put a note on my account if I did not remember what was needed when I returned.

Service was great people were friendly and helpful.

Great car buying experience! Derrik was patient during the process.. He also found the perfect vehicle we were looking for.

Excellent service and attention during the car selection and buying process. greatly recommended!!

Excellent. Robin was very professional and helpful. She's one of the best that I've ever dealt with when having my car serviced.

Kevin was great and all staff members were very kind. My car did not overheat for the first time in a while on my drive home. Thank you!

I’m very satisfied with my car!! Customer service was great!! 👍🏼

Excellent sales professionals at this dealership. Will do what it takes to earn your business. First dealer to call me with friendly invitation to visit them and view the Jeep after I submitted several inquiries all over Houston the night before. Sure enough, I got there and told the General Manager what I needed to make the deal and he got me with his salesman and the deal got done. My compliments for Brian, Pedro, Edwin, and Jose.

My experience with AutoNation was a pleasant one! My salesman David Albert went above and beyond to put me in my truck. To be real...He is the ONLY reason I purchased it.

**Update on Review*** 3-18-2018 Still no word on truck. no word on when it will be ready. missing days of work because the truck i bought was for work so no truck = No Work. customer service is bad, You call and ask for a manager and all he does is transfer you to someone else. i will Never Ever Ever purchase from here again. all i got was problems enstead of a new truck. Buyers ***Do Not Buy From Here** Nothing but Problems!!!!!!!!!!! I recently purchased a 2018 Dodge Ram express on feb 17 1 week later ac stoped working. tranny is kicking. Trottle sensor control light came on. i bought it new. and already has problems. its already march 10th and still dont have my truck back yet. not even a rental car smh. regret purchasing from here. seriously..

Thanks to everyone at AutoNation who serviced my car quickly and kept me updated. Great job!

went after work to get my oil changed and everything went well.

Brandon and the team of technicians were great. They kept me updated regarding the service on my Dodge Grand Caravan. My van runs great. Thank you.

Brandon was awesome. He got my car in and out in 1 day. As I only have one vehicle this was important to me.

Great experience. Well attended on time. Good communication process. It didn’t take too long to wait repairs. Friendly environment.Special thanks to Mr Kevin Sabharwal he displays professional attitude in dealing with clients.

Don't trust this dealer. They don't stand by their 48 hour hold. I made an appointment for 7pm and placed a hold on a car. 5 minutes before arriving they call to let me know they sold it by mistake bit to come in because they have a deal on another vehicle. 3 different people called me to assure me the vehicle was ready for me to see. What a load of bullshit. These people bait and switch. Do not get deceived by this game they play.

Very friendly and easy to work with we have had previous experience with this dealership and have always come away happy

Auto-Nation promptly and politely repaired a cooling fan warranty issue. Made an appointment, two days later dropped the car off, 4 hours later the car was fixed, didn't cost a penny. I had been working with another Jeep service center for two months to fix this same problem and got nowhere. Kudos to AutoNation! Highly recommended...

The dealership was great, handled our car buy quickly and everyone was very friendly. If you go there find Robert Offord. He is a smart, funny, capable young man who will make you car buying experience a delight!

I had a service maintenance done on vehicle. I expected someone to meet me at my vehicle when I drove up to the service area but to no avail. I went inside and had to wait to be asked "what can I do for you". When I did get help Robin was very kind and considerate (didn't seem enthused). She got me set up for maintenance and I was on my way. She called when vehicle was ready and I received my vehicle. It would have been very nice if they could have washed it before returning it to me after I had spent over $1000.

Excellent in every way! Simple, no pressure and fast!

Just bought a new Jeep Compass Trailhawk with Sunny A. Sunny worked with me towards getting to where I needed to be for my monthly payment and, when I said my CU might have better financing to get me to a better payment plan, he was supportive and helpful with helping me close the deal that route while honoring the same negotiated price. I never felt pressured to use their financing options, which was refreshing compared to previous dealership experiences I've had other places. Sunny was very professional and informative throughout the whole process, and even helped out with taking a photo of my lady and I celebrating our new family vehicle! Thanks a ton for making this such an easy process. I feel that I was treated very generously and respectfully. I'll definitely be back in the future and will be recommending AutoNation to others.

This experience was quick and efficient. I would recommend this dealership to my friends.

Great,no games with friendly service went out of their way to have a great visit..

Thank you to the service department. I dropped my Ram truck off for a few recall issues and they took care of the issues right away. I was able to get in with an appointment within 15 minutes and I had a good experience with the service department. Great job thank you.

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as... well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves. See More

And let me clarify this....the new vehicles on the lot are not worth shit and how the handle the issues with these brand new vehicles suck. I understand what a warranty is for...but having to use it within your first 30 days is ridiculous. My Challenger was giving me trouble so i got a new jeep ....with trouble. And i have to "catch and record" the problem to get it resolved. Thanks for NOTHING Auto Nation!

It was a very polite and was informed about the F 150. They drove the vevhile to delivery to me.

Being a Grandmother, I care for my grandchildren & a reliable care is NECESSARY. Having purchased & paid for 2 cars in the past, I had no recent car purchase history. No problem!!! Will a reasonable down payment & a wonderful staff that helped me every step of the way to purchase a car & build my credit, I have just what I asked God for!! Thank you So Very Much, This is where I will go for a car, from this time forth!!! Give them a try, you will say that very same thing!!

Wonderful great service an lots of friendly smiles along with great attitudes

Very friendly and helpful staff. I got a very fair deal. Hopefully shop there again in a few years.

My experience at Auto Nation Collision Center was phenomenal. Mr. Tito Dominguez was very professional and very helpful throughout the process. He communicated with me throughout the whole process. Always keeping me updated. On a scale of 1-10, 10 being the best, I gave Mr. Tito Dominguez a perfect 10.

Simple and quick buying process. Price was excellent, well below book value

Good work done by every employee; advisor and mechanics alike.

Great! Shane Chambers and sales manager Mr. Smith treated me like family

I took my car to get some recalls fixed on my truck and the service was fast and quickly.

Pleasant and quick. NOT A LOT OF HAGGLING, TOLD THEM WHAT I WANTED AND GOT 80% OF WHAT I ASKED FOR.

bought a 2017 dodge journey there two weeks ago. Very pleasant experience with my Sales guy Anthony Knight. He did a great job. Just wish the whole process was a bit quicker. But it is always a slow thing.

I went in for service and Tim Ball was my service advisor. He kept me informed about my vehicle through the whole process. Very friendly and professional customer service.

GREAT CUSTOMER SERVICE QUICK SERVICE GENTELMAN WAS VERY NICE

I received excellent service in the repair shop. Mr. Bailey my rep was kind and helpful and kept me informed in every aspect of the repair cost and process. He never had any work done without contacting me first. If there was an issue in the day and time he called me. I will be back for other things that need to be done.

Did just what I was promised. Other dealer said minimum 48 hr wait. AutoNation told me bring it in by 7 am and they would have me out by 9 am. They kept their word.

Rep was very helpful to the point very happy with loan process and providing flexibility for add on insurance and payment

Great. I dropped car off, they drove me to me work and picked me up when it was done.

Happy with the deal I made , Went in to look a one truck and ended up buying a nicer truck for the same price . No hassles on pricing either.

they treat you like nothing . I went to this dealership to buy a car. The salesman Pedro tried to convince me to buy a truck from them even though the car is not in the inventory, they will get the truck from another autonation. after the manager Smith come out, he gave me a good deal. I also got his signature confirm of the discount. the next day I called back, they said they can’t give me that deal no more. I’m ok w it because I already choose them as the dealership thru my chase finance so I have no choice but go back w them. I deposit the money and the guy say that he will make sure the truck get there first time next day in the morning. i come at 7 pm , right after I arrived to the dealership he said the truck would be there the following day. I was really mad, I wanted to talk to the manager but he never come out again. they don’t treat u right, never come back to this dealership.

An overall good experience, easy to deal with and made the buying process tolerable for a change

The sales person was extremely unhopeful during the buying process and after the sell. Have scratch on the truck that I have tried to get fixed talk to the sales person and just get the round around have bought a lot of trucks this has to be the worst experience that I have ever had . Will try talking to the sales manager hopefully he is better.

My overall experience was Great, Anthony and the other employees took their time to help me purchase the vehicle of my choice. I didn't feel pressured to purchase the first vehicle I test drove. I am happy I with my Jeep.

Applied on line sale assoc. Anthony was very nice knew greeted you at door also the finance Mangers Tory and Richard these gentleman are extremely professional, courteous and will do what every they can to get you what you need. I recommend every one give them a try.

This is my 4th truck/car from autonation----- I wont go anywhere else.. Great dealership!!!!

I was looking for a specific car and happened to stop by the dealership on a Saturday afternoon. The exact car I had been looking for was sitting on the lot like it had been waiting for me to come by. I went inside to ask about it and was quickly found by a Salesman. He was the internet salesman (Aymen?) and we talked in general about price. I went home and brought my wife back to get her opinion of the car and the Internet Sales man introduced me to a Sunny Alidina. We discussed the vehicle and he was able to get a price I was happy with. I purchased the vehicle that day and took it home. The next morning I found a pre-existing crack in the plastic on the back. When I went back to the dealership on Monday and showed them the damage, they immediately ordered a new piece and said it would be replaced as soon as possible. The AutoNation sales team lead by Sunny at the 1515 South Loop West location in Houston is an example of how all dealerships should conduct themselves when earning a customers trust and supplying outstanding service.

I was looking for a specific car and happened to stop by the dealership on a Saturday afternoon. The exact car I had been looking for was sitting on the lot like it had been waiting for me to come by. I went inside to ask about it and was quickly found by a Salesman. He was the internet salesman (Aymen?) and we talked in general about price. I went home and brought my wife back to get her opinion of the car and the Internet Sales man introduced me to a Sunny Alidina. We discussed the vehicle and he was able to get a price I was happy with. I purchased the vehicle that day and took it home. The next morning I found a pre-existing crack in the plastic on the back. When I went back to the dealership on Monday and showed them the damage, they immediately ordered a new piece and said it would be replaced as soon as possible. The AutoNation sales team lead by Sunny at the 1515 South Loop West location in Houston is an example of how all dealerships should conduct themselves when earning a customers trust and supplying outstanding service.

Worst customer service ever. Getting your car serviced is a nightmare even if you have an appt. You will no longer get my business.

Easy quick and efficient. It was so much better than my last experience.

Rene was super nice and stayed on top the f things! Very polite, thank you

Great experience!!!! Best car buying experience!!!

I don't like the credit process. I was told it would be one rate, and when I came in to actually make the purchase, the rate changed about 4%. I also did not like the fact, that my credit application was run several times. If I were pre-approved, and told a particular rate, that's what it should have been. If I were not desperate to replace my flooded vehicle, I would have waited and went back to Carmax. That was the only issue that I had. I liked my salesperson, as he was very patient and understanding.

Sat there for 4 hours and asked if there was any news on my truck and she said oh they haven’t even had a chance to look at it! Why accept appointments if you are gonna have them sit there for 4 hours anyways! Couldn’t put me in a rental because they needed to see if it was covered under warranty before they could do that! So I took my truck and went home I would not let this place even wash my truck at this point! I’ll pay extra to have my service done elsewhere! Terrible excuse for a service department!

From the moment I walked into AutoNation, this car purchasing experience was all about me and what I want. I received a fair deal with excellent customer service. The Salesman (Brain Jones) and Sales Manager (Richard Smith) were honest and straight forward. I asked Richard lots of questions about my car and he knew all about the car I purchased. I am confident that I have made an excellent purchase and recommend this AutoNation Chrysler Dodge Jeep Ram Houston dealership to all friends and family. If you want to drive off the lot today go to the 1515 South Loop West, 77054 location and meet my sales rep team.

It was so easy buying a car at AutoNation. I liked the no haggle pricing... I still got a great deal. Only thing I didn't like was someone coming in and giving the hour long "sell" on getting the extended warranty. Ask for Sunny... he'll take care of your! He'll make sure the car is clean & hi shiny with a full tank of gas.

Needed some service repairs and a small recall to be completed. My service advisor, Rene was AWESOME. I couldn't have asked for a better overall result. Thanks Rene!!!

Horrible experience!!! My car was first towed here August 8th from close to Hobby Airport. Brandon was my service contact. I advised him before having it towed in of the issue I was having, which were obvious transmission issues, and that I live in Cypress so my warranty company is having me towed to the closest location. Took them three days to get to my car, which is understandable. They had my car for 5 days. Called me told me couldn't find anything wrong, but reset my co...mputer system and that should be the resolution to my issue. Picked up my car Wednesday, August 16th, came straight home and parked. Went out Thursday the next day and my car did the exact same thing that I originally took it in for. Had my car towed there again that Friday the 18th, and they kept it again for 5 days. This time I was given a loaner car on them. They kept calling me telling me they couldn't find anything wrong with my car, no codes were showing up , they continued to test drive my car and found nothing wrong. I even sent them a video of what my car was doing, nothing. So I had to return the loaner pick up my car the 22nd, for it to be progressively worse than before. I continued to advise Brandon of the mileage I travel to my home and how dangerous it was to drive my car this way. He basically said sorry, but we couldn't find anything wrong. After Harvey, I didn't have any damage to my car, went to go volunteer, got a quarter of the mile down the road and my jeep completely stopped!!!! I had it towed to Universal Transmission off 529, because I live in that area, and it was the only thing to get to since everything else was under water. Louis the shop manager found 8 codes wrong with my car. Eight!!!!! When Allan Samuels found NONE!!! Since he couldn't fix my car because he isn't. a jeep dealership, he had my car towed for free to Helfman Dodge off I10& Silver were Matt was my service advisor and the Service Manager, took my car in, identified all 8 codes on their machine, and came to the conclusion I needed a whole new transmission. And it didnt cost me a thing because of my Warranty coverage. It's amazing how Helfman and Universal had my car for less than a week and pin pointed exactly what was wrong with my car, and Allen Sam us couldn't find anything for damn near a month. Either you guys need to send your team through training all over again, or fire them and get a whole new team. The service team is lazy and made up of incompetent individuals. Although the staff was friendly, the service team its self...sucks!!!! This is my first Jeep, and this made me want to go back to Toyota and Honda!!!! See More

They made buying my 1st car a very good experience,,I am going to buy from them when I get my 2nd car.

Wonderful experience, very professional, quality work

The salesman that assisted me (Thomas) was wonderful. Anyone I know in the future buying a vehicle I will definitely send them to him.

I came to the service department to get a tire replaced on my Town and Country van. The tire was under a warranty plan. The service technician was familiar with the plan and called to verify the confirmation for payment the was given to me. Unfortunately the tire size I needed was not available at the store, so the service technician ordered the tire and asked me to return the next day. The service technician called me the next day to let me know that they had received. the tire. Everyone was very nice, the store was clean and the wait time was minimal

I love the car dodge Challenger I brought. The only thing with buying the car I was there just about all day, but i know paper work could take some time.

Pricey for just a oil change and tried to get me to have some more work on my car

Friendly, pretty fast financing and reasonable rates, comfortable atmosphere.

Horrible from the time I got there to the end.I hope I never have to go here again.

Mike Struk was my main service advisor. Very nice guy and trustworthy. He provided excellent customer service. I give him all 10s!!! I also dealt Sandy a couple of times when Mike wasn't available who also provided excellent customer service. However, the person who stole the show for me was Mr. Cantu, the shuttle bus driver.. He was very enjoyable to speak with. Provided me with excellent customer service when picking me up to and from work and just a pleasure to be around with. The time that I had with him in the van, we spoke life and was very knowledgeable about cars. Very positive attitude! I would go back to purchase a car from AutoNation because of the experience I had with him. Great people person and made a HUGE impression on me. He even test drove my daughter's car that was in service to make sure that I was taken care of and that the problem was fixed. He went beyond the call of duty. I have nothing but nice things to say about him and his fellow team members. The BEST! Thank You, Jesse Assaf

Service department is horrible. I'd rather be told your vehicle hasn't been looked at sir than "our techs took a look at it last night let me get with them when they get in and il call you back" then "let me go see what's going on Il call you back around lunch" then when I show up after not being able to get ahold of anyone and put on hold for 45 minutes being told "your next in line sir

In town for a day and my truck won't start. It's late afternoon, I need a tow and I have to be there (at AN) by five. Got there at 4:45. Brandon signed me in and stayed with me all the way until I was back on the road. Great service, great people.

they took care of my car damage in a professional time.

The vehicle was immaculate as advertised by the salesman. Test drove told them we wanted it. They had financing available for me but I decided to go with the local bank. Then I was informed I would have to put a $250 hold on vehicle or they couldn't promise it would be there when I returned. The next day my step dad was told I needed to provide insurance (with that cars vin on the insurance card). Not a binder saying that I had insurance. What if I had bought the car late Monday night? I would I have been able to show that vehicle on the insurance card? He told he salesman that he would send the binder and that our insuranc company wouldn't add the vehicle until we took possession. That wasn't good enough so we had to get the insurance agent involved and he emailed a binder. Then, my step dad was sent a text wanting to kno if I had a co-signer on the loan at our bank. He told the salesman that since financing wasn't being done in house through the dealership that it wasn't any of his business. Said that was between the lending institution and me the borrower and he was trying to violate the confidentiality agreement between the two. He finally had to get the loan officer at the bank to call and tell him that it wasn't any business of theirs who was on the note at their lending institution and the title would be in my name with them as the first lien holder. We go Wednesday evening to pick up the vehicle. We live 1.5 hrs north of the dealership and with Houston traffic it took us a little longer to get there. When we arrived the car was detailed and gassed up as promised. However, we felt that we were rushed into signing the documents that were put before us with little to no explanation as to what each were. My mom asked a few questions and it seemed to trouble the person that was presenting the papers for us to sign. This was my first vehicle to purchase and if the car wasn't so immaculate, my step dad would have pulled the plug and went to another dealership down the road who had the identical car cheaper but with 15k more miles

I got a letter describing an recall service for a brake light indicator and this facility was very punctual in attending to the repair in a quick turnaround 1 day service

I went to Auto Nations because they had the lowest prices for the Jeep model I wanted. The dealing for it wasn't bad, the financing section took about 4 times too long. I have Banker financing, if they would have listened to me even once then we could have expedited this process much faster. After leaving it's been a nightmare of emails phone calls and service schedules. Look in all honesty, I'm not driving 173 miles to get the oil changed, so stop with all the appointments that you have made for me. I've put Auto Nations in my spam list for emails, and block on my phone just to get them to stop. Please for love of God stop..............

I've called over 6 times within a week and left multiple messages just trying to ask a question about my warranty and I still have not received a response. In the past I have called about other things and got an attitude from multiple people just cause the question I asked wasn't for the correct department. Today I called to speak to a manager and got sent to ANOTHER voicemail.

Very nice, helpful and gave clear details. They did as they said.

The service representative was very professional and knowledgeable. I got the car when it was promised.

Associates were kind and very quick! My jeep was ready within the same day of dropping it off.

Great service in a very timely manor! My next Car will definitely come from this place!

Considering the amount of work my Jeep Wrangler needed, the got it done in a timely manner.

My car needed repairs that were not done at another dealership. They did an excellent job finding the problem. My car is working and we made it safely back to Indianapolis.

Service was good, technician was cordial. The service time was a bit long I thought, 1 1/2 hours for an express oil change and alignment.

Went in oil change had vehicle checked summer services didn't have to be there all day for service great work done. Very pleased with service and support from technicians.

Need more staff otherwise service and transportation services were good.

Excellent service am very happy with their work��

Thank you Brian Cates, General Manager for your true courtesy, and promise to complete the destiny that I came in for. You and Mr. L. Williams for tour hard work and dedication! You ROCK�

Most dealerships provide snacks and drinks to their customers. And he prices are too expensive.

I was referred by another customer to Autonation Dodge Jeep Chrysler in Houston because of the impeccable customer service. The car buying process was simple and easy. I told them what I wanted and thy exceeded my expectations.

thank you for keeping my car clean while doing the oil change. most places will spill oil all over the engine and not even clean it up. you guys took the time to either clean up the mess or not even make one.

During my search process for my next lease I contacted this dealership and setup an appointment with Mr. Sunny Alidina. Over the phone Sunny was very professional and courteous. When I arrived for my appointment Sunny was unfortunately unavailable but I was able to work with his teammate however, Mr. Brian Jones. Although Brian was not expecting me he was extremely patient and thorough when taking me on a test drive and explaining the difference between the multiple trim levels of the Jeep Grand Cherokee. Ultimately I decided to purchase through a personal contact at another Jeep dealership but I would definitely recommend Mr. Brian Jones to anyone in the market for a vehicle! Thank you Brian and best of luck to you in the future!

Never again! there from 3-8 and left without a car

The service experience was quick and professional. I was informed at different times what was being done to my vehicle. Also, advised what maintenance should performed next.

This dealership was amazing! Every person we encountered was positive and wanted to help me in every way possible! Got exactly what I wanted at the perfect price with no hassle! Ask for Thomas Pina because we was awesome! Will DEFINITELY be recommending this location to friends and family!!

THE PEOPLE WERE FRIENDLY AND COURTEOUS AND THE JOB WAS DONE QUICKLY. ERIC WAS REALLY NICE AND PROFFESSIONAL.

Great experience. Got a little something to haul the kids in.

Watch out for this place.I bought a jeep here and they charged me almost a thousand dollars for window tint and locking lugs. They didn't do none of this. I called them they told me there wasn't nothing they could do because they had already played for this. I called and every time they said they would have someone call me about this. Still to this day have not heard a word from them. No one has called me. I call that stealing. Customer service after the sale their not. Just wanted to let people now what there in for if your planning on buying scar here.

I was happy the recall work got done quickly. But on my print out it shows tire issues. We have new tires on the truck. I called and it took awhile to talk to Robin. After your visit I went to Discount tire to get tires rotated and air checked. That is where we bought truck tires last year. I showed them what was on my paper work from you people and they were like what. Your tires are great. On paper work tire gage for tread was not good. You are the close Dodge dealership for us and we have used you before and also for recalls. Robin is great but my thing is who ever filled out paperwork was wrong about tires and that is a concern with my husband and I.

The sales team Thomas Pina and Richard Smith what's awesome to work with I would recommend them anytime

Service has drastically improved at this location. Please keep it up!! I got my oil change and inspection done after work yesterday. It didn't take long at all. I'll be back for my next oil change!

Tomas brizuela is your guy if you are looking superb customer service. He goes above a s behind in every aspect. Make that you are getting the best car that fits your needs. He is very patient, kind and friendly.....he is not a car salesman. He is the one.....and only. If you are ever shopping for a car...visit automation on 1515 fannin, and ask for him. You so t be disappointed!

I had a very positive experience when I took my Ford Explorer in for repair on the door handle. Everyone was helpful and I was in and out in a relatively short period of time.

Really slow service. Came in for an oil change. Suppose to quick and fast express line. 60 minutes service guy tells me about another 15 minutes. What the hell. Now late to work.

Please invest in a new courtesy Van/Car this vehicle is on its last leg... The Van sounds like the engine is about to fall out.. Not a good selling point or marketing tool on the Chrysler/Jeep/Dodge Brand..I am hoping my Dodge will never sound like this Van..

Nice experience,picked up at airport,vehicle as advertised, no issues

Top notch, no hassle/hurry. Thanks Omar for great sale! Love my new Mango Charger!

Thank you guys so much for not only getting me the car of my dreams but going above and beyond to ensure it was the best possible

Highly recommended dealership process was fast and easy best car buying experience ever Thomas Pena is the perfect salesman.

I am very pleased with the recalled service I had on my vehicle .

I recommend Omar as a salesman, he knows what he's talking about! Everything is top notch 5/5 indeed!.

Robin helped us with our truck service it is running great again! The only thing was the service took a bit longer than we expected. But we still give it 5 star!

Such a great experience! I have been to an endless number of dealerships and have never had such an easy and smooth trip as I did here. Craig Roberts was our sales rep and he genuinely wanted to make sure I found the best car for me. He was SO helpful in finding the perfect car to making sure every aspect was perfected to my liking before it left and even taking his time showing me in detail how the buttons work so I knew everything about my car in order to be comfortable and confident when I drove it home. He was very patient and kind with us as we were trying to decide what I wanted. Coming here was the best decision I have made! And a big thanks to Brian Gage, the GM for checking on us and making sure we were happy customers the entire time. Thank you again everyone at AutoNation for the best experience, y'all are awesome!

Overall great experience...from the immediate response to my online inquiry, the sale, & financing, this was by far the best car buying experience I've ever had. Salesman Tony... amazing & such a nice guy!

Antoni Garcia do amazing job great customer service super education really profecional

Easy no pressure purchase. We got almost what we wanted for our trade in and paid what we were willing to pay for our new car.

My wife and me met with saleswoman Jaquie Saunders for about 30-45 minutes, told her what we were looking for right before we left and 45 minutes to an hour after we left she was texting me photos of the vehicle we were looking for (2017 Grand Cherokee)....she found it at there Spring location and she told me that she could have it at her location in about 2 hours. Long story short we kept our word and returned 2 hours later to purchase our new Jeep. Awesome customer service!! Thank you Jaquie, we love our new Jeep!!

Customer Service is simply servicing the customer. My wife and I waited with four children for 6 hours just for them to reschedule! Fast forward... Upon finalizing we signed a paper to have our credit ran and that ended up being the actual deal. We tried to get out of that, but unfortunately we did not have legal representation. Not only were we forced into a deal that we weren't fully committed too, but we were disrespected by the sales associate, manager and even the GM. HE...NCE, we were returning customers! Ever since ownership changed from Allen Samuels to AutoNation it's been a horrible experience. The staff is pathetic excuses of professionals that lack in communication skills, in my opinion. We have a lawyer now, just for corporations that feel they can bully customers. We are never going back nor referring anyone. Stay protected! legalshield .com/hub/joshuacarter See More

AutoNation Chrysler Dodge Jeep Ram Houston takes pride in work and strives to improve your cars performance.

Ricardo is a really nice and professional person. Ricardo you are the best and I recommend you a 100%! We are so happy THANK YOU!

This was an awesome buying experience for me and my wife. Tomas Brizuela did an exceptional job to ensure our needs were met. The finance department met nearly every request.

Sunny is my sales person and he took care of me from beginning to finish. A real stand up guy, did everything and more. Come see Sunny only, one of the best!!!

I went into Autonation Dodge Ram Chrysler with intentions of test driving 2 different Ram trucks. The sales team was helpful and patient with me and after 4 test drives I settled on a 1500 Ram sport. Paperwork was quick and painless and I was out the door in a few hours. Thanks, Richard

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tactics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB.

My mother told me to not come here but they had a very specific car model I was looking for. Worst customer service ever! The sales guy blatantly lied to us just to get us to financing. After waiting an hour for the finance guy and telling them we were done waiting, they magically were ready for us. All for the finance guy to tell us that the promises the sales guy made us were false. I had enough at that point and walked out. No car is worth the disrespect you'll find here. Do yourself a favor, avoid this place like the plague! And if you do venture into this snake pit, beware of a sales man named Sunny. He lacks respect for his customers' time and plays them with lies just to move them along.

I can say this Guy made me so comfortable, he explained every thing to me , i will in vite my family to buy fromm him he will go a long way God Bless yr old sole yung ?

Very nice place overall. Not 100% satisfied with the price I paid but would return to this dealer in the future due to the friendly employees.

5 stars for ease of service (shout out to Rene) and facilities.

Great experience sales man Craig was great he helped me find what I wanted and help me get the best deal possible. Really get that welcome feeling

No complaints, recommend offering synthetic oil up front to help with up selling.

There service is great,i would there my friends about them

Just bought my Jeep from Omar Jimenez. He was definitely patient as helpful. Thank you for your assistance and help through the purchase. Also thank you to Richard Smith, Torry, and Brian.

Wonderful love the people here at autonation, they worked with me completely and put me into a 2017 dodge journey and I'm very thankful for that.

A car owned by Auto Nation hit and damaged our vehicle and they are giving us the run around refusing to compensate us. We are looking for a new car but I recomend no one buy or rent from this company.

I have a service package for a 2016 Ram 3500 4x4 and this is the second time that they have failed to honor it. I called mopar service line and had to get mopar and this service department to talk to get maintenance done. Warning on buying prepaid service and warning to have all of your paperwork with you and even then warning about this service department as they are not customer service focused. It was all about some action I had to undertake in order for them to do their job. Funny enough I just purchased another 2017 Ram 1500 from here and had an equally difficult time and should have known better. Drive a little farther and get better quality and service.

Very nice and respectful employees large variety of inventory Mr. Thomas did everything possible he could do to make sure I got the car I wanted told a couple of friends they should go there and I will come back went it's time for me to get another car. Thanks Autonation

Absolutely love the Dodge Journey! Edwin and the team at AutoNation were amazing!

Awesome buying experience. Good price and no surprises. Sunny was terrific.

Everything is always great, and speedy. I just wish somebody would greet you when you enter the door instead of just standing there all awkward. But other than that 10/10

I watched the news today and saw a story about AutoNation doing what's called yo-yo financing. Channel 2 Amy Davis 2-22-17. That is where they let you leave in the car promising a certain rate and payments and then call you back and tell you things have changed and you need to take the new deal or leave the car. I was almost a victim of this except, I chose to leave the car and keep driving my old car. Now I see on the news this is not an isolated occurrence!! beware of this dealership! I bought the vehicle I wanted at a different dealership, but now I know what they attempted to do to me.

Alex said he would have my car back to me in a few hours and he did just that thanks alex.

I highly recommend going and seeing Edwin as he was great with the overall purchase and dealing with buying a new vehicle.

Our Overall Experience here was Outstanding with a sales peson who Really Understood what we wanted Thank you Mr.Lermedeyo Williams and this is our 3rd well shall I say 4th vehicle from here and Thank You Financial Manger Mr.Micheal Ibarra Both of you guys Both made my Thursday Feel So Presidential So Thank You, You guys Truly Worked as a Team!!! Chrysler Dodge Jeep Ram Keep your customers Smiling OVERALL 10�'S!!! Thank you again,Sophia Walker� my vehicle! !!

Transmission repair, got the car back in worse shape. Transmission jumps, kicks, downshifts hard, goes into reverse hard.

Had several items to be repaired which took time. Service Rep worked with our warranty provider to get a rental car while car receiving work.

I purchased a car from this location when it was still Allen Samuels. Auto Nation bought them in Feb 2016. I later traded in the vehicle for a diffrent make somewhere else and requested a refund for the unused Gap insurance in Dec 2016. I had to go in person because anytime I called the dealership and requested financing I would be transfered and then just get their voicemail. Everytime I called for a week. So I went in person and filed it and the person I spoke to let me know that since I had purchased the Gap insurance thru Allen Samuels, that Allen Samuels would give me the refund. He said give it 4-8 weeks and I should receive a check in the mail. Its been over 8 weeks and I havent received anything. So I called Allen Samuels corporate and spoke to a lady who told me that when they bought them they bought them as is, stocks and everything so AutoNation needed to give me the refund. I have been calling them for days and I just keep getting sent to financing voicemail and no one ever returns my calls even after countless messages. I even chose to speak to sales to at least get someone on the phone and when I did he said he would get his financial manager and he came back a couple of minutes later and said sorry, they're all with customers can you call back in 30 minutes. So then I chose to call corporate, and guess what? I get sent to voicemail again!!! They sure are helpful when your about to give them thousands of dollars but when it's time for them to pay up you won't hear a peep. NEVER DOING BUSINESS WITH ANYTHING AUTONATION RELATED EVER AGAIN. HORRIBLE CUSTOMER SERVICE!!!!

Rene Orantes was friendly and very helpful to myself and my husbands need. He's a great access to your company. Should have more people like the Rene Orantes in your facility. Not only give him 5 stars he gets 10 Stars.

Everyone was extremely nice. Best car shopping experience.

They're trying! I'm used to Kia's mode of operation so I'm slowing whipping these guys into shape. Making sure they do what I ask and double checking the work. There's definitely a willingness to meet the needs of the customer but the customer should be accountable on their side of the equation.

Overall Experience was great! Edwin the sales associate there did a fantastic job. Kept up communication throughout the whole process. He ensured that i got into the vehicle that I was interested in. My only criticism was after I completed all of my finance paperwork and all I needed to do now was get my keys and a few more pointless papers. I had to wait for the operations manager to get back from his "meeting" that took over an hour. Come to find out when he came back he was out to lunch. That was a little frustrating to me. Aside from that the overall experience was great!~

Got my White Jeep Renegade! Yes! Folks there very nice and Friendly! Had been to Gulfgate Dodge in Sept, but did not receive the same attention. I am super Happy with Thomas Piña and Jose, who made my dream come true! Team Jeep! Beep Beep!🚗

Thomas Pina made the experience great. Very professional and kind

Richard Gomez was our sales guy and he was wonderful, he worked his butt off to get us the price we wanted ( well within 100.00 anyway ) on a 2016 Charger Hell Cat. They did all the financing over the phone and all we did was come in and sign papers...

Sales and finance was great and quick I was in and out less than 2 hrs !!!!

Sunny is a personable and hard working salesman. He made the process easy and quick. He found me the vehicle I wanted.

I purchased a vehicle in December of 2015 and now another one in December of 2016 and had the same experience both times. The sales office is the strongest and easiest when looking and actually purchasing a vehicle but the response afterwards (from any department, including sales) is almost non existent.

Chris Kinsey was very helpful in the service and repair of my jeep. He helped me understand exactly what needed to be repaired and exactly how my car was being taken care of. He communicated with me to let me know when I could pick up the vehicle and how my repairs were coming along. I really appreciate everything he did and would recommend him to anyone needing an auto repair!

I love my red 3 hunnit Thomas. Its so sleek and sexy. It fits my style and personality perfectly. Best car buyin experience i ever had.

Very helpful and courteous. Got me the best deal possible without spending too much on extra fees.

excellent experience in every process of the new car purchase

It was ok, pretty much an experience like every other dealership

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the #AutoNation body shop(their body shop). they called me for the insurance and he was like i need the information for your insurance then after they fix the car we will check it, they never did and i ended up paying 13k for fixing it from my insurance after 3 weeks only from purchasing the car.. i have tried to contact all the positions at the dealership and they never ever solved anything i stopped to the dealer and talked to the service manager and he said since the car got fixed then it is safe to be driven now, but the thing is i ended up paying from the insurance and they did not inspect the car. i gave up and took the car after all that hassle, i filed a complaint to Mercedes Benz US they called me back and all they did is saying sorry for the bad experience that you have had. That is all!!! i gave up after trying to get hold of them and i have all the proofs and the dates and the emails. Later on the car started to give me problems, every time i drop it off to the dealer regarding a sound they said we inspected the car and nothing wrong. One time i decided not to take the car and i talked to one of the advisors. he said he made 3 tech. to drive the car and it is normal, he asked me to give him a good survey and change the tires because that is the problem. dropped the car 22k 136 and I picked it same exact millage and when I asked him how come three of your tech drove the car and the did not put one mile on it, he did not have answer. i did change the tires twice and every time i change them them get bad and they start to have like bubbles and they get non flat. i stopped by a certified mechanic shop to ask about these tires and the sound they said the chocks are not good, i went back to the dealer after keep losing money for changing these tires and they always like everything is good. i have all invoices and proofs that the car is not good and safe to be driven And they kept ignoring the problem. 7 days ago i dropped the car for the 40k miles service and i also mentioned the same problems that i always mention every 10k mile and they end up saying the car is good. They kept the car for 4 days and they called to say that the service is done but they need to work on the car, yesterday i stopped to get the car after they said it is ready. once i went out from the dealer i noticed the sound is still the and the car still goes to left very bad. I went back at the same time and the advisor drove the car and he said yes they have to work on it and keep it again. im really sick of this and sick of everything, i wouldn't have problems if i drive any other brand, this is Mercedes Benz , im paying almost $520 a month to be satisfied and happy and the reason i choose Mercedes is to be satisfied not frustrated . My patience has run out of this and am sending to let you know that if you guys really didnt take an action. im going to share and report all these info everywhere. it might be better for this to go viral all over the social media and im going to provide all the emails and dates and the whole story. i do not think Mercedes would like to take a risk and put me in a car that not even safe to be driven, i need a certified paper work says that the car is safe to be driven and has no problems. I also want add that the advisor called me again and he recommended that i need to change the whole set of tires that i already changes 3 weeks ago and i have all the invoices, i told him that im not going to do that. Because i already changed the tires twice and they keep getting bad because the problem u guys dont fix. He transferred me to the service manager and he was so rude, all he said is if you dont want to change the tires, then we're not going to do any work at the car, and bring the loaner car today!!!!! Seriously!! Is that how they deal with their customers, i told him that am not going to bring the car and am going to report that, he called back and he was like give me 30 minutes i will call you later, and they never called. The dealer need to understand that he put my life in a car is not safe to be driven and i have a proof from a certified shop saying that. On December 26 11 am i stopped by to talk to GM since he wasn't at the dealer ship on Saturday. i could not get hold of him and i have been told he is busy till tomorrow and can’t meet you according to the sales manager. i had chance to met with the sales manager to explain everything and as usual they did not help and blame all the problem on me for not changing the tires eventhough I have changed three times in less than 1 year and less than 40K miles.. i can’t believe that a dealership general manager can’t really meet their customers to handle a problem or even replay to 5 emails. after going thru the history of the car the service manager and they kept making up stories to convince me that the car is acting noisy and goes to the left very bad because of the tires. even-though i have all the documents that proofs that the tires has been changed 3 times in less than 3 years and 40k miles. they kept talking about the tires noises and they never mention the other noise that i sent the car for , for almost 4 times. THEY DOES NOT UNDERSTAND That the noise that i complain about is has nothing to do with the tires. it is something totally different and i keep talk about it and explain it and they have it documented that the sound comes from the left side and not from the tire it is not tire noise i have reported that noise to three of them. sales manager also stated that the front tires are needs to be changed and when i told him that i have already changed those few days ago but the guys here at the service rotated them, he said we do not rotate the tires for 250 , but they actually did twice to my car and it is documented too. After a long talk the sales manager he ended up telling me that they do not have anything to do for me, unless i pay for a replacement tires and they would pay the 50%. the sales #manager kept trying to convince me that i was decline the alignment, even-though each service they mention that they did everything and the car is safe to be driven. i told him well, im going to send the headquarters and #AutoNation at the Germany and i left the office, by the time i left his office i was shocked from what they did to me as a customer who should not be treated like that. i did found my car at the parking lot even the job was completed they decided just to give me the car. Plus they took the loaner car without even letting me know and they threw my stuff out of it and they forgot to transfer my parking permit and they still have it since they gave the car to someone else at my car using their alternative key. Seriously?? Is that the way they represent Mercedes? i asked the #sales manager what did you guys do and he was like we do not mean anything but we parked your car at the customer lot since you are a customer, i told him and what do u guys mean by taking the loaner car and my stuff without letting me plus you guys still have the car bad and broke, know he didn’t has any answer. if that means anything, it means that they either does not trust me and they treated me like a thief or they do not care about the customers as long as they does not charge their dealer anything and I have been harassed i walked to the service manager to ask about the keys and he was so rude telling me go get your keys from outside. here. Imagine yourself stopping by to talk and report a problem and you treated like that? Imagine the whole day since it happened and i cant believe that am dealing with #Mercedes Benz and #autonation. i ended up having the car with worse condition, and not function well at all. this is not a first problem and bad experience happened at this location and im not the first one. Check their reviews and see what they have done to one of the customers. One of the sales men followed a customer and smashed her car at target parking lot because she did not get the deal thru him. and that was all over the news. i stopped by the dealer to handle that friendly and solve the problem, because all i need is to be using a car that can work perfectly since am paying for what i have. BUT AFTER THEY have done to me and taking the car that way, decided not to let it go. i left the #dealer and the car is going left very very bad and not safe because basically they did not fix it. They also need to know that they might lose a lot of business if i filed a lemon law( at the usa) and the car is qualified for the lemon law since the problems been for more than 3 times and everything is documented, and that will look so bad to them if the dealer did not take care of the problem i will #post this to the local newspapers so customers who can see the bad experience to be aware everyone else and get my right. Another update on December 28th, after I replaced all four new tires for third time in less than one year and 40k miles to do what they have been complaining about. I called a dealer to set up an appointment to take a look to the car, the advisor told me give him 10 min and he will call me back. He called me and he left a really bad voice mail saying that the service manager said that im no longer welcome at their dealership because the bad experience I had with then and I have to find another dealership!!!! I have the voicemail saved and proof what he told me. I have been trying to solve that and send to many people regarding the problems and im almost gave up from the way I have been treated and harassed

Great service, the process didn't take too long, just about 4 hours I guess. The challenge was waiting on certain departments to become available.

The experience of purchase our RAM 1500 was great. Customer service was awesome, the sale man did everything in his power to make sure we walked away satisfied and we did. So now AutoNation Chrysler Dodge Jeep Ram Houston, is the only place we'll purchases our cars and trucks from. Thank you, Lermedeyo Williams.

Great service and reasonable repair costs. Service Advisor and Technician worked together to ensure customers car receive the needed repairs at the most cost efficient prices

Service Tech was very professional. I brought my jeep in for a recall and asked to have it checked for. I wad given a list of repairs needed and the amount.

Walked in two days ago not even looking for a dodge just wanted to see what they had. I was looking at other truck brands. I got a ram 1500 lone star, it had just enough space for me price was right and the rest was history. Chris, Vernon, Richard, Tory they all gave excellent customer service.

Great customer service people was nice and services was fast

Easiest and fastest car buying experience ever!!!!

I had a great experience at this dealership. They provided great customer service.

Good place to shop for a vehicle persons working there are very friendly

Muchas gracias Richard Gómez por buscar algo k me encantó. Y por facilitarle la compra del coche a mi hija Irene Gómez ya k mi hija confió en ti para su compra ..

I had a great experience, My salesman Brian Jones was personable, concise, and heartfelt. He insured that all our needs were met. He stayed with us to the end. I recommend him to my family and friends.

Low pressure and very streamlined process. I will definitely be back. Thank you!

Alex was very prompt & made my experience very pleasant.

I bought a 2016 dodge journey it was very easy to get approve. For the very first time I didn't get the run around. I love my car it's nice to have something that you work hard for.

Easy and fast service. My car was stolen, and recovered. I thought it would take days to get it back, but I got it back the next day, even dealing with the insurance process.

Fastest auto purchase i ever had. Thomas Pena stayed in contact with me the whole time. The guys replaced the front bumber at no charge, even though the truck was below the average price. Great service

I just purchased a brand new Durango last night and this had to be the best car buying experience I've ever had! Had a horrible experience with Clear Lake Dodge so I went in to Auto Nation on the defensive side. Jose Ramos was patient with me and found exactly what I was looking for and I made the purchase without being given any kind of run around like I had received at the other dealership. The sales manager also came to meet with me to make sure things went smoothly. The finance manager and operations manager we both wonderful! We will definitely be buying from them again in the future.

Great service and great people while you wait for your vehicle to get serviced or just looking at cars on the lot.

This was a super easy process. We were able to find the vehicle that we wanted online and spoke with the dealership. The very next day we went in test drove and bought our new Jeep! Our sales associate Ahman was so easy going, very patient and knowledge about the vehicle we were interested in.