I went there for service. My scheduled advisor was not even in the day I had scheduled 2 weeks prior. The only advisor that offered to help me was Kori. He was the only other advisor to even acknowledge me. He was courteous and helpful. The department was way understaffed and once again he was the only person in there with a smile on his face. All the other advisors as well as cashier seemed like they didn’t want to be there. If you have to go there for service, I suggest you only see Kori!

Would like to nominate Cory Austrie for Employee of the month.

AutoNation Collision was really great during the repair of my car. Laura was extremely helpful in the process and keeping me in the loop of the status of the car. They also were very helpful in dealing with the insurance company so I didn't have to interface with too many people at once. Highly recommend!

First time at this dealership and quite honestly, we had an amazing experience. Jesse Jimenez is by far the best salesman I've dealt with. The most kind, honest, humble and patient we've ever seen. Never once rushed us in our decision. You don’t find too many salesmen like this nowadays. Will definitely go back and see him in the future. Thank you so much! PS. We love our new Jeep Wrangler!!! *I mean my wife loves her new jeep!*

First time at this dealership and quite honestly, we had an amazing experience. Jesse Jimenez is by far the best salesman I've dealt with. The most kind, honest, humble and patient we've ever seen. Never once rushed us in our decision. You don’t find too many salesmen like this nowadays. Will definitely go back and see him in the future. Thank you so much! PS. We love our new Jeep Wrangler!!! *I mean my wife loves her new jeep!*

If you decide to buy a vehicle go here and ask for Jennifer Sampson she is awesome she actually took the time on her day off to help me prepare for buying a new keep and I know that when i got my down payment saved sheb is the first person I'm going to see! She isn't trying to pressure me or nothing she just wants to make sure I get the best deal just wanted to give her the credit for her hard work off the clock!

Took my vehicle in for recall service. Service was great and done in 2 days. Excellent service and turn around time. Will recommend this dealership to family and friends.

Great service and customer care

Tony is our go to person now. He is very sweet and was able to help me find the car I wanted.

David Albert was my salesman, He answered all of my questions and concerns about the vehicle. Before leaving he filled my gas tank up and made sure I knew how to use every detail of the car, he sent over a manual book via email because the car didn’t come with one. Even after purchase David placed my licenses, tags and etc on my new vehicle. David went above and beyond making sure everything needed before and after the sale of the car was taken care of! I have a lot of friends looking to buy and trade in their cars. I will definitely recommend them to him.

I love to shop when they have their sales

Only place I like to shop for a vehicle. Best service and after the sale support I've ever had. If your looking for a Dodge Chrysler or Jeep come see these guys here! Ask for Derrick and Amy and tell them I referred you and they will take good care of you!

Not good service from personal at service first time took away keys from device department after 3 hours waiting on a oil change never done .. second time here left pick up at 8:30 am right now is 5:15 and I am still here for an oil change and state inspection. 👎🏻👎🏻

My name is Shawn Wilson. The car salesman who sold me my new 2019 Dodge Durango was great!! I had just left another dealership and the salesman was not helpful at all. I liked the idea that he greeted us before even entering the dealership. He asked me what I was looking for. He addressed all of my questions and concerns. He was really knowledgeable and was never misleading. It is good to know there are still honest car salesman still wrong.

Awesome buying experience at this dealership. Derrik Randolph, my salesman, was very knowledgeable and helpful throughout the entire process. He understood exactly what I was looking for and helped me find the best vehicle for my budget. I will definitely return to Autonation for my next potential purchase.

Patricia Zabaleta was the ideal sales person during my experience with AutoNation! She was very knowledgable and willing to go above and beyond to help me find the right vehicle. I can't say enough how much I appreciate everything she did during my search and I will be recommending her to everyone I know!

Got what I wanted. 2018 Dodge ram3500 Lonestar Silver Edition dually.

Fadt, quick, excellent service. Thank you Kevin.

I decided to call auto nation due to all the pink license plate frames I saw around town. On the call, I spoke with a gentleman by the name of Derrik Randolph. I explained my situation and explained what I was looking for. I came in just a few days after that call and met with Derrick. Derrick was such a joy during the entire process. I really appreciated the professionalism and how he valued my time. I had to leave shortly after my appointment with Derrick. That same day that I came in and met with Derrick, I was approved for a new 2019 vehicle. I was not able to return that same day but they did hold the vehicle for me until the following morning. Hats off to their finance team, Amy Fraser (Director) and Jose Turcios (Manager). They made the entire process a breeze! I would suggest anyone in the market for a new or used Jeep, Chrysler or Dodge to stop in their location! -Purchased 2019 Jeep Grand Cherokee -

Had an outstanding experience with Franklin today! Showed me several trucks, but we found the one I wanted. If you’re in the market, this is the place to go. Even got the GM to come help us!

Great place. Staff were friendly and attended every request

Cool experience, good service and good prices.

I had an urgent issue and Corey got the repairs to my Jeep done very quickly. Thanks a lot!!

Bad bad bad customer service overall.. Service department poor customer service specially mr frank , he can’t even explain you the car problem. I don’t recommend you guys to take your car to this location.

We had a pleasing experience shopping for a new car. Best service and really patient people. Thomas truly helped us go out of the dealership happy and with a new car!

My experience with this Dealership was a good one They really took care of me And got in the vehicle I wanted Thank you Chris Adams and AutoNation

Had an appointment for 730 am on a Saturday for a second recall on same issue plus an oil change n tire rotation. Get there on time and only 2 people working desk. Instead of checking in people who have appointments I have to wait in line for nearly half an hour behind people who don’t have appointment. Now 2.5 hours later and my car still isn’t done. This was supposed to be a 90 minute job. What’s the use of making appointment if it’s not honored??? Definitely not happy about process.

Lied many times and would not return calls. Would not provide the rental they were supposed to. Car was under warranty. Told the service manager about my experience he said "ok". No apology.

The Shop Foreman took my truck back and within 10 minutes had completed the state inspection. He was so helpful and nice!! Great guy!!

The experience was wonderful. General Manager Is Awesome & Derrik Randolph is a EXCELLENT Salesman

The service manager, Tim listened to my request not to overfill the the car with oil. The wait time was shorter than I had expected. The only minor gripe I had was there was an oil spill over the valve cover where the filler cap is. Easily cleaned, hopefully next time their technician will be a little more careful.

I am active duty military stationed at Fort Hood. I was in an Auto accident on 18 August 2018. My Jeep was towed to Service King Pearland on 20 August 2018 where it sat for just over 3 weeks before it was transferred to Autonation. It has been there for almost two months. For the last few weeks I’ve been getting nothing but the run around from the service advisor Alex (MondragoncarlosA@autonation.com). It was consistently “we only need this one more part” or “we only need to do this one more thing to get it complete”. Today, I got half way to Houston expecting to pick it up this weekend only to find out that once again, it won’t be ready! It has been three months since the accident. I could have had a brand new Jeep built from scratch by now! I called and spoke to Ruby at the body shop and asked for the corporate office number and email. As of now, she has refused to give me the information. I have purchased my last two vehicles from this dealership and expected to be treated like I was a valued customer. Apparently, I am nothing like that to Autonation.

As long as I have been coming there. It has not been know one there like jermaine brown. As long as he is there I will always come back.

As long as. Me Jermaine Brown is a advisor there I will always come there and tell me friends about the good service he gave me.

As long as I have been coming there no one has never been as nice and as good as. Mr Jermaine Brown has been. As long as he is there I will always come for my service.

I am unsure where to start on how great of an experience it was to purchase with AutoNation Chrysler Dodge Jeep Ram Houston. Patricia Zabaleta was an excellent sales associate. She was informative and not pushy. Me and my husband came only to get a feel for pricing on a Jeep Grand Cherokee and left with a 2017 BMW x6, my dream car!! The process was seamless. I traded in my 2014 Nissan Altima and even that was not a hassle. I am beyond thankful for each and everyone's role in the purchase of our new car!! Will definitely refer others and look forward to doing business in the future.

Jesse Jimenez provides the best Sales Experience I’ve ever had from understanding what I was looking for and working with my budget. He made the experience painless and enjoyable! Would highly recommend to anyone!

I can't answer that, my car still there and I always have to wait

Great vehicle selection, great factory and dealer incentives - all good!

I ended up at an AutoNation dealership when I was hearing a grinding noise on one of my tires. I left my car with them, then they called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don’t need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another dealership who fixed the noise AND replaced my front brake pads and rotors for less than $300. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. Stay away from AutoNation as a whole. They are a crooked as dealerships get.

Franklin Marcion is your guy!! I appreciate the communication and thanks to him my first experience at Autonation went great. He got me the car I wanted and took his time with me helping to make sure I was happy with my purchase. I recommend him for sure to anyone looking to purchase a car. He knows what he’s talking about, he listens to what you want & does what he can to make it happen.

My radio was improperly install after replacing the airbag recall.

The attention I received as a return customer was excellent. The sales agent Tony Garcia understood what I was looking for, moved quickly to get our sale completed with minimum wait and when handing over the keys to my new Jeep he took care that the car was ready! I will definitely return to Autonation Chrysler for my next new car! I highly recommend this dealership!

We were there for hours. They want to get an approval before seeing if the car you want is available. We did, it wasn't. Wanted to look at another car, did the approval process again for that car before we could even go to see it. They charge $395 for window tint and another $395 for wheel locks as dealer options on all cars. Even though the car we were looking at came in with tinted windows, they didn't put the tint on. The salesman said that was procedure, just how AutoNation does it and it can't be taken off. How is that even legal? Would never buy a car from any AutoNation. We ended up going somewhere else.

I went to purchase a vehicle with my boyfriend and after several hours of negotiations we finalized a deal. However, I experienced the worst customer service from Finance Manager @Lorenzo Ware, he was rude, dismissive, impatient, and didn’t even acknowledge our presence upon walking in his office. He does not deserve to deal with customers face to face he should be put in the back in the service department or washing cars. When I informed him I was not happy with his attitude and would not purchase a car from there, he stated “I don’t need you to purchase a car from here.” Sir, remember customers are always right and you don’t own dodge, you work there. I don’t know where you received your education from but I would strongly advise you go back to school and take business 101 because you are not articulate and you lack people skills. However, I was pleased with management (Amy and Tom) in expediting the closing of the deal after that horrendous experience. Food for thought- your customers experience is what generates revenue for the company through word of mouth, so bad experiences can possibly prevent potential clientele. Customers are important and I am sure your bottom line is as well. So it is never a great idea to encourage a customer to leave @Lorenzo Ware. We are responsible for your compensation.

Kevin it’s the best in service

Horrible place. I can honestly say that I have never left the place a happy customer. No point of setting up an appointee to take your car in, they will more than likely not even look at it and instead of fixing the issue will try to sell you other services you don’t need. Service advisors truly do not care about the customer service. I took my car in for an appointment at 8am. Did not get a call the whole day. My car had not been checked. I called at 4:30pm to check on it to just be told they couldn’t find the issue but that they would get back to it tomorrow. I called at 2pm the next day and finally they said my car was done that they had resolved the issues. Pick up the cat drive it home and all the lights are back on. They tell me everything is fine and that the check engine light with turn off by itself because there’s nothing wrong with the car. Long story short I take it to another dealership the dodge dealership on Kirby Jeep and dodge river oaks. Theh immediately run the codes have me drop off the car. Tell me everything that needs to get done and a couple of days later I’m picking up my car. They told me it was a good thing I took it in and that they couldn’t believe the other dealership had told me everything was fine and let me go like that. Today I Tried contacting the AutoNation managers multiple times so that I could explain my recent experience with them and I can never get a hold of them. In their answering machine they ask you to leave a voicemail with your info so that they can call you back but they never do.

Got a good deal on a new 2019 Ram

I bought me a car and my daughter a car. The service was superb and our salesman, Franklin Marcion was amazing. He did not stop until we were satisfied and the deal was done with the terms we required. I will certainly be back to purchase another vehicle but only if Franklin Marcion is my salesman.

Very poor customer service

Franklin Marcion thank you for your excellent service today. I truly appreciate your authenticity and honesty. I recommend that customers come speak with you because you showed me facts and helped me find the best ride for my buck. This guy knows what he's talking about, and knows what he's doing. I've sat with sales guys for hours before, I walked out a dealership then regret my decision if I made one. But I feel comfortable leaving the lot with my new ride. Knowing that I made an excellent decision. And I have Franklin to thank for it. So thank you. And again I recommend this guy..

I will not be returning here and I strongly suggest you don't. Mainly, for customer service reasons (I can't speak for car sales or the mechanics). Previous to my last experience, i've always not been pleased with the service (had my Jeep serviced here about 3 times now), but I've had enough. I plan to find a good local mechanic to work on my Jeep from now on. In detail, I was charged $1200 for a radiator motor that needed to be replaced. $800 was for labor charges. I got the call at 9am that they found out the problem (Mind you, you are charged $126 just for them to inspect your car). 3 hours later at 12pm, I was called that my jeep was done. So that is 3 hours worth of work for $800? Didn't make sense or just felt like an extremely inflated hourly rate. When we questioned, our rep was extremely rude to us, especially my wife. Belittling her and making her feel like she was incompetent. It took a lot to not escalate this scene but long story short, don't visit here for a car repair. You will be ripped off. But i guess that is nothing new when it comes to working with the dealers for car repair... That's always been the reputation they had and I see why. Save time and money and take business elsewhere. ------------ RESPONDING TO THE RESPONSE FROM AUTONATION CHRYSLER DODGE JEEP @autonation.... I've tried to contact your GM. I was told that the GM would be calling me but also warned that the same person who I had the issue with could also call me. I don't need to speak with that person. I've yet to have a call back. It's been over a week now.

It was my first time going to this dealership & I felt very comfortable. The building & staff were very organized & professional. Highly recommend this place if you’re planning on getting a new car or trading yours in.

muy buena excelente la ayuda y la atencion te ayudan a encontrar lo que satisface tus explicativas

Great dodge dealer

Being without a car for two weeks and trying to find one during that time span was very frustrating. I was looking for a 2018 Jeep Compass and was not having any luck. I visited 10 dealerships. Finally, I registered on truecar and received an email from David Albert. They had the car and the price I could work with. When I arrived at AutoNation David came out to greet me and was extremely down to earth. He catered to my needs. He nevered tried to shove number figures in my face, he was collected and had my best interest in mind. Thank you David Albert and thank you AutoNation for being my best experience!

AutoNation not only had the best price but also has the best car salesman! Thank you David Albert for making this experience wonderful.

Franklin Marcion And Amin are the best! They helped me find a beautiful car!!! Come down and they’ll take care of you!!!! Very helpful and friendly!!! BEST salesman ever!

Don't get body work here Warranty decal replacement fail 1 star New car sales 5 stars thus the 3 star UPDATE We went 2 purchase our 5th New FCA vehicle from this dealership since March 2017, yes really, thanks to the great economy. Thanks to Trump This is a verifible & truthful review Our salesman had taken another job so we were matched with the best they had that didn't return calls & had zero motivation to sell us a car This dealership has soured bigtime Kept trying to push Ram on us to get rebate because they didn't want to pay reasonable price for trade We already have two Rams We wanted a Jeep Wrangler JLU Sahara Went to Gulfgate got a JKU Sahara & 7k more for trade Skip to Gulfgate save time $ & trouble.

Our service Advisor Sonny was a professional salesman. No hassle and worked to get us the price we wanted. Awesome service. When you go to AUTONATION, ask for Sonny!

Very good service and excellent people

Cory was a great help , even though I didn’t get to meet him or see him as he was really busy the time I went to drop off the car , he was keeping me updated via phone calls at all time , had my car in and out in no time I really appreciated every update he gave me as they were working on my car

It was great. I went in the morning & dropped off. They offered to drop me to work, but I had a ride. My vehicle is in good condition so they wanted to make an offer... I declined & they didn't pursue that conversation further. I went back & drove off with my vehicle. Through the entire experience, for a recall, the staff was amazing. If I was looking for a vehicle I'd shop here. The best experience I've had at a dealership yet. Charles L.

Amazing service! Fer Perez and all the people there are focused on great customer service. Thanks!

If you're looking forward to a really great car buying experience, ask for Lance! He was professional, knowledgeable, experienced and made my overall experience worth it! Thanks Lance!

I really appreciate the help and attention Tim displayed during my visit. He has a genuine care for his customers and their vehicles. My car came in sick and left healed. I would highly recommend this Auto Nation location to anyone. Don't forget to ask for Tim!

David Albert is definitely a go to guy! I recommend him 1000%. There wasn't any beating around the bush with him and definitely no secrecy. Now I'm a truck gal without a doubt but he got me a GREAT deal on a Dodge Charger and I am slowly but surely falling in love with it. Plus the money I saved is AMAZING! The car runs smooth, everything is fully functional, and fully equipped. So far it really is exceeding my expectations! Looking forward to our next deal! Thanks again David!

There service is great,i would there my friends about them

I got a truck from here about 2 days ago the next day my whole radio,navigation, system did not work message saying “radio locked” my truck has been back at the dealer in service for two full days now and they can’t resolve the problem I had been calling about getting a rental vehicle from them specifically a truck and just been getting transferred over to service from their to sales and just back and forward none sense. So now I’m left without a vehicle for two days now. No one can resolve any of the problems the only answer I been getting is we will call back later. When is later? I haven’t received any calls from them very dissatisfied with the whole situation.

They need a new people on custumer service the guy didn't know anything about it. I just want to do the oil change on my truck anyway the worst part is my truck was ready like 10 min and he had all the paperwork and he was talking and talking wow we have stuff to do!!!

The customer service personnel that handled the paperwork was not efficient and rude. He informed me of several other things going on with my vehicle, but forgot to note the price for one. So I asked the price and when it was time to check out I informed him that he forgot to put it on there. Then he said I can't right now I have a customer ask someone else. So I had to ask another representative regarding the price of a tune-up. I was extremely disappointed.

Pedro Trevino was great in assisting me purchasing my new vehicle. He also has maintained communication with me after the purchase. A+ Service

Pedro took the car buying experience to a new level. He was extremely responsive and helpful during the entire process. We left with the truck that we needed and with a smile on our faces. Thank you, Pedro. This was my third car buying experience with AutoNation. Looking forward to my next.

By far the best experience in purchasing vehicles in over 20+ years. No secrecy about price or availability of discounts. No beating around the bush or any waiting games either. 350 miles away from my hometown but saved thousands, well worth the trip. I'll definitely look there first before looking at other places for our next couple of purchases. #1 dealership in my opinion.

Sales man was excellent and was great with service. Buying process just a little long. Would recommend for anybody to buy a vehicle there!

I'm not one to take the time to write many reviews, but I must say Pedro at Auto Nation (Houston) exceeded my expectations. His friendly demeanor and product knowledge made for a great buying experience. If you are ever in need of a hassle free car buying experience, be sure to give Pedro a call. I can guarantee it will be the best car buying experience you've had thus far.

Fast. Shout out to Esteban Ambriz for making the process seemless as possible.

Good location, good staff, easy in and out. I have previously purchased parts at Auto Nation CDJR and had a good experience. I took my 2016 Ram in for one recall item and was shown that it had 4 recalls open. Auto Nation performed all fixes in one day and even washed my truck. Great delaership

My experience at AutoNation was excellent. Jesse was very friendly, helpful, and honest. He worked with me on my trade and gave me a great deal on my "new" SUV, gets to know his customers and guides you through each step of the purchase.! I'm so happy with my purchase! Thanks!

Corey was really helpful and made me and my car happy!!!!

My visit there at Auto Nation was very great. Robin the service advisor was very helpful.

My service rep was great. Car was ready a day earlier than promised.

I am out of the state so I have not been able to determine the quality of service. Robin handled the servicing and di a great job in getting the work done and the car delivered to a neighbor.

Great

I made the mistake of placing a deposit and ordering a new 2018 Jeep Wrangler with Terry Moore, who identifies himself as the Manager, at AutoNation Chrysler Dodge Jeep Ram Houston on 6/23/18.In hindsight I should have known things might not go well when he told me not to call him for at least 8 weeks as the 2 door Wranglers were back ordered and he would contact me as needed. Having not heard from him since I placed the order I sent Mr. Moore an email on 9/5/18 requesting an update on my build. On 9/6/18 he replied “I have bad news your Jeep arrived while I was on vacation and was sold to someone else”. I asked him how that could happen along with a litany of other questions to better understand the process including when I was going to be informed. Ignoring most of my process questions, he lied and said he tried to contact me twice. Terry Moore then informed me 2018 Jeep Wranglers can no longer be ordered, but he would order a 2019 for the same price when they became available. After a little research on the Internet I found a forum of Wrangler Owners and one of the posts had the Jeep Customer Assistance Center telephone number (Google it). I was able to give them my Vehicle Order Number and they gave me the complete history of my Jeep order. They confirmed my VIN was assigned and the dealership was notified. I was never notified. They confirmed the dealership was notified of the delivery date, and that was in fact my Jeep delivered to the dealership on 8/13/18. I was never notified. They confirmed my Jeep was sold to someone else on 8/20/18. I was never notified! They confirmed the window sticker on MY Jeep had MY name on it . They sold it to someone else anyway. I made an appointment to meet with Terry Moore on 9/14/18 to discuss the ordering process and possibly order the 2019 Jeep. I didn’t mention I had already spoken to the Jeep Customer Service Center and was now aware of the appropriate protocol for the process as well as all of the details of my build. Again I asked what had happened, what was the process that should have been followed, and what would be done to insure it doesn’t happen again. He instantly became defensive and belligerent.I told him about the details Jeep Customer Service shared with me to which he arrogantly replied “you are wrong”. I reminded him this information came straight from Jeep Customer Service. He didn’t care. He even had the nerve to ask the friend who accompanied me “why am I even talking to you?” After his lies, lame excuses, arrogant and condescending attitude I decided to leave and order my Jeep at a different dealership. I asked for my deposit back and they refused, saying they couldn’t give it to me that day. I will not do business with him or anyone else at AutoNation Chrysler Dodge Jeep Ram considering the integrity level of the Management.

Great! customer service. If you ever stop by for a service, at AutoNation Chrysler Dodge Jeep Ram ask for Korey, he keeps your needs at mind. He answered all off my questions and kept me inform off all the repairs.

I understand that people like to leave work on time. But if your hours are posted to 7pm a customer should be able to be helped until 7pm. My son arrived 10 minutes till 7pm (after fighting through Houston traffic that time of day) and got an instant attitude walking through the door. I had called the day before to make sure they had the part. Was told they a few of them. They send him outside to get the VIN # which I did not need over the phone and when he walked outside the immediately locked the door keep in mind it still was not 7pm. Went back and had to knock on the door. So because they did not want to help they just said they did not have the part and come back tomorrow before 6:45. Well what I think is they should change the hours they have posted if they are not able to help people after 6:45. Worse customer service ever.

Kevin was very professional and assisted me in everything I needed done to my Jeep in a timely manner. He was very helpful from the moment I walked in the door! Thanks again! I’ll be returning for future services!

I HAD NOT BOUGHT A CAR IN 14 YRS I WAS NOT FEELING ANY TRUSTBUT BETWEEN PATRICHA AND DAVID I BECAME MORE RELAXED .MY TIME AT AUTO NATION WAS. VERY PLEASENT BOTH WAS VERY PROFESSIONAL AT WHAT THEY DO FROM MY SALES PERSON TO MANAGEMENT AND I WILL STEER ANYONE LOOKING TO BUY A CAR TO AUTO NATION. PS THANK ALL THAT WAS INVOLVED. THANK A MILLION . AUGUST MORRIS

Great place to buy a vehicle- the sales rep, financial agent & appraisal tech- all spoke to you with welcome “trust”. A special shout out to my man Sunny - he’s a people’s person knowing how to explain the very will information that’s needed about a vehicle- job well done Sunny ..... thank you kindly!!!

I have a 2012 Dodge Durango that I have been taking regularly to this dealer for service. They are quick to say "no" about loaner vehicles for warranty repairs which is annoying but manageable. One Saturday I had an appointment for service and when I pulled up at 0700 hrs the driveway was full of cars. A very bad look as it looked as if they were slammed. So I took my Durango to NTB for service and came out cheaper on what I needed done. The final straw w/ this dealer is when I discovered that my Durango has an in cabin air filter on 8/30. We've had this vehicle since 2014 and every time we get service they check that "N/A" box when it comes to the in cabin air filter. My vehicle has about 80,000 miles now and the filter has never been replaced b/c I believed it did not have one nor did this dealer ever check it. I will NEVER bring my vehicle here again nor will I buy another Chrysler product due to the never ending recalls.

Always have a issue when I get my vehicle back that wasn't present when I took it in for service.

Nothing but a bunch of liars, they say they will give you the first 2 oil changes for free and at the end they wash their hand saying that they didn't say that because its not in the contract yes now they will denied it all since you have signed the paperwork already I don't recommend you to get any vehicles from them super bad customer service

Great job! Expensive! But great job.

Patricia went "above and beyond" by providing straight-forward, honest pricing options prior to my first visit to AutoNation Houston. She instilled great confidence with every conversation and displayed exemplary professionalism. She even remained at work until my family could travel to her location, in the evening hours on a Friday night. We received a very fair deal coupled with amazing, efficient service from the whole AutoNation Team. I highly recommend Patricia, and this dealership, to everyone. Miles O

My car sounds worse after I picked it up then before I even took it in.

One of the worst buying experiences I've ever had. Super unhelpful and unresponsive. Didn't communicate at all and by the time my deal was to go through 3 days later they sold it to someone else.

The service advisor Brandon Balley was very helpful. He made the transferred for my vehicle very easy to understand the problem that I had.

great

Took care of the repairs and were friendly and helpful about it.

Hi price bad customer service

Sales, Customer service, Mangers, GM, & Finance department will not answer your calls, or return your calls. I bought a new 2018 Ram pickup less than a month old it shuts off when I stop at a red light or stop sign. I tried talking to my salesman and the sales manager no response I called the GM no response. Stay away from this location. I called Autonation Headquarters I told them I think I bought a lemon they said let us see what we can do to help you. Gap and extended warranty is a joke. Try another Dodge dealership

I’m new to the Houston area and called several dealers trying to establish a relationship. When I finally called AutoNation they were customer centric and helpful. My service rep Mark was outstanding. Explained everything thoroughly. This is my new local dealership of choice. Thank you!

Bought my Subaru here from Toby Driver. He really helped me along in the process. My only complaint....they drilled holes in the bumper of my car just so they could put their "Drive Pink" frame on the car. I'm all for supporting the cause but there was no need for that.

Best service department ever and great salesman up front! The ONLY problem for YEARS is Amanda is the back with paint and body! One bad egg makes the whole team look bad! She lies, talks negatively about customers while they are listening on speaker phone (I heard her) and they don’t even paint well! Love love love autonation on 610 except paint and body!!!!

Mr. Tim in the service department was excellent very helpful really appreciated his kindness and great customer service

I took my dodge Durango in for a recall. The attendant was nice. The service was not the best. I called in Friday, dropped my truck off Monday morning, the part was not ready, so I had to bring it back Tuesday also. It would have been nice to just be told that the part was not in bcause it was an inconvenience to find a ride to work at 530 am.

I will never go anywhere else or refer someone to any other dealership. I had been turned down by several other dealer or was slapping with a huge down payment...I thought I was gonna get the same spiel at AutoNation. I was in total shock and actually cried when they said I was approved and could take it home for $0 down. They went above and beyond so thank you Sean, Amy and the rest of the AutoNation Chrysler Dodge Jeep Ram family at Houston.

Easy to schedule. Fast check-in. Friendly shuttle driver. Overall great experience.

Preformed service in a prompt, courteous, and professional manner. Work completed to my satisfaction.

They are quick and very professional. This is the only dealership that my family takes their vehicles to have work done or even simply get an oil change. 13+ years and counting!!!

Friendly and fair

Brandon at the service department and his mechanics did a great job fast friendly and very responsive! I am highly impressed with these men and this dealership. I had a recall issue on my 2015 dodge mega cab , stranded and they did a first class job getting me out of a large scale bind. Thanks again Brandon and crew !

3rd time dropping off my truck in the past 2 months. Nothing done after 5 days. No call back from GM. No clue from the service rep. Six calls in to service mgr and reps. I am extremely disappointed with the service and feedback after purchasing 4 vehicles with this location over the past 14 years. Never been this bad. I strongly encourage you to purchase and seek services from elsewhere.

I bought my 2012 Chrysler 200 from here at a fair price. Keifton was the man who made it happen. Not some stuffy guy trying to make a sale... he was real and didn't try to steam roll me with fancy words or a flash of numbers. I went a little late on a Saturday so I wasn't able to get my car until Monday but it was clean and well serviced. A month later (this past weekend) my engine light popped on and I went back to them because I thought I could only go there because that's where my warranty lies. I was told by the service department that there was a 4 day wait just to have it looked at. So now I'm irritated because I just drove 40 minutes to get there and my problem won't even get solved. Luckily, I saw my man Keifton again and he said I could go to any auto nation and he found a new service center that opened on 6 and 10. He gave me the number and I called and made an appointment to head right over. I had a problem and he solved it quickly and professionally. I wish I could say the same for the "dry" woman sitting behind the computer in the service center. All she did was tell me I couldn't then proceeded to ask a bunch of questions about my vehicle like that was going to instantly make it a yes. Still, I recommend you give this place a shot to buy a vehicle and ask for Keifton... tell him Cj sent you.

The salesman Derrick goes above and beyond to get his customers into a vehicle.

Worst service I ever had. Similar situation another comment, we towed our Chrysler to Autonation because it dies on the road last month. The service person stated it would be $2,700+ to fix because the head gaskets had blown out! Then they also stated they needed to remove them to send in and check if it could be re-used or it had to be replaced. If if could be reused then I would pay the $2,700+ and the diagnostic of $180. If I decided not to repair with them then I would pay the diagnostic only. I told the person okay. They then called me a week and a half later stating they could not be re-used and to get it replaced would be an extra $1,700+. I told them no thanks you because I am not prepared to pay over $4,000 for a repair so just put my vehicle back together and I will get it towed somewhere else. Now my tow off rate is $1,000+ dollars! I asked for a breakdown of the charges and I am getting charged $900 dollars plus $180 for diagnostic! So they wanted me to pay for them to take my car apart, check the heads and put it back together. My father is a mechanic and we KNOW you do not have to completely take apart an engine to check cylinder heads and gaskets. They have great mechanics there and with the technology available it is totally unnecessary to determine these issues without dismantling the engine entirely. This is unacceptable and is effort to price gouge your customers! I have worked with Autonation for years and this will likely be the last because of the ridiculous charges that they will throw on you! So if you love giving away your money, go there! They will happily take it! - - - - - - Update**** SO after I paid the $1,000+ dollars, I get my Chrysler 300 towed to my home garage only to find out, MY ENTIRE ENGINE IS IN MY TRUNK!" There is no way to move the seats to get inside the trunk from inside the car and no way to open the truck since there is no key hole. There is no electricity to use the key button nor trunk button near the dash. I am totally disgusted that they told me they charged me $900 to take apart my engine and would have to charge another $900 to put it back together. Now 3months later I am sitting here with my trunk full of screws, nuts, bolts, hoses, plugs, clamps, engine, and more that no-one knows how to piece back together. They basically charged me $1,000+ dollars to take apart my engine and throw it in the trunk! Called GM and he wants $3,000 to fix their errors...This cant be right!?

The staff was very attentive. They were friendly and Shawn gave superior support and service!

There at AutoNation place i was take my car 2002 dodge, i was explained them Mr. marc ( salesperson) few days he called to leave message, i returned him back and he said there was found by diagnsis, 7 parts was need to fixing , it has been 2 weeks, i was rental car, today 7-26-18 i came and he wrote me a notes, He was said that car is fine BUT IT WAS NOT !! :) i puzzles, i told them i must have to see how my car works ? it still same problem shake when i drove, a/c on and under engine has shakes vibrates!! i told them i wont pay for it until they must inspect again, notice there was not point problem 7 things that was needed to replacement but the diagnosis seem not correct to arrow the problem! it STILL VIBRATES & SHAKE WHEN I DROVE (R) ND (D) & EVERYTIME STOP IT KEEP SHAKE THAT S WEIRD!! there suppose all tech knew how to inspect and make sure what wrong with it.. it still there shop! :( IT STILL WASTE MY TIMES & FOR NOTHING SUCKS!!!

took truck in for recall - this is my second time using them , truly awesome service staff

I brought 2 Challengers in for recalls it was quick and easy Marc Figgs was AWESOME! He explained to me and my husband what was going on with the cruise control recall and what they would be doing to correct it. When we were done he gave us a complete explanation of the diagnosis and assured us the cars are in excellent condition. We drove off feeling assured that all was well!!

Thanks to Franklin. Amazing guy. Is u ever visit this dealership please ask for him. He want over a beyond for me. I got a car with a payment I can truly afford. Men I am greatful.

Made a 9:00 am online service appointment, so planned in advance and not a walk up. A simple 4 wheel alignment with tire rotation and balance. Was told the work would be completed by 3pm and that they would call me with an update before 2 pm. 3pm rolls around and no call. I called the service center 4 times. 3x the hold time was longer than 15 minutes. When I did finally speak to the service tech, they had not even pulled my vehicle into the bay to be looked at. And now they would not have it ready till the following day??!! At this point my day off has been wasted. Had to take additional time the next day from work because I had no vehicle. 1030 am the next morning I finally hear that my car will be ready by 2pm. Then was told a few minutes later that it would not be till 4pm. We are now at 31+ hours for a simple alignment and tire rotation. Unacceptable! You would think they would do something to compensate the time lost, a discount, a oil change, a car wash??? NOTHING!! Just a sorry and the full bill. Might want to try executing on the promise on the promise of quick, quality and professional service that you advertise. I know this because I heard it over and over on your "on hold" message after calling four times. I would rather pay more to any competitor in Houston than use Auto Nation again.

They say they will pay you more than Carmax is actually the opposite the payless

Ok place

My recall was done professionally and in a timely manner and the customer service was amazing!!!!!

My wife and I were lied to by manger at autonation. See her below review. STAY AEAY FROM THIS DEALERSHIP After the respond I have made several attempts to speak with the GM, left 5 voicemails but not response. And I have even sent emails and again not response. **** It has been more than a year and I’m still receiving calls and letters from bill collectors. I am updating my post because they asked me to remove this post and the manager assured me my issue will be resolve and it has not. March 2017 We went to this dealer just to check options because I had one month left on my lease, Richrad Gomez gave us all the info and told me they could take my lease and that I won’t have to pay anything. I gave him my word that since it was a very good deal I was going to think about it and get back to him within a week. During the week we decided to buy the Jeep and as I promised we went back and bought the jeep. I asked Richard several times if he was sure I won’t have to pay anything even in front of the manager Keith and they said: no. Now that my lease has ended Toyota Finical (a month and a half after I bought the car) didn’t have any information that I turned in my lease, I called Richard several times he didn’t answer any of my calls, I sent 2 emails to the manager and he hasn’t respond. It is sad because I trusted them, Richard did a very good job when selling me the car, but now it seems they lied to me.

Worst customer service experience ever. My 2017 Jeep was brought in for warranty work on 2 items and a slow leak in my tire. 6 days later the car was returned with nothing fixed and the dealership not acknowledging that there was any problem at all in the first place. The tire is filled up every 2 months so I know it has a leak. They couldn't find it. The roof rattle is a common problem according to Jeep Club Forums online but now 2 different AutoNation dealerships are saying it's not an issue. Over $200 in rental car and my issues are still not resolved.

This place sucks! They tried to take everything I have for a used car. I would not recommend them!!!!

I got the truck I wanted at a very good price. I am happy. The truck is great. And my sales associate only tricked me a little bit. Gotta expect they’re going to try. Shame on me for not catching it. And when the deal is done and they say “If there’s anything else we can do just call.” I don’t really expect to get my calls returned. But it is a great truck at a great price.

7/10/2018 After the respond I have made several attempts to speak with the GM, left messages but not response. And I have even sent emails and again not response. **** It has been more than a year and I’m still receiving calls and letters from bill collectors. I am updating my post because they asked me to remove this post and the manager assured me my issue will be resolve and it has not. March 2017 We went to this dealer just to check options because I had one month left on my lease, Richrad Gomez gave us all the info and told me they could take my lease and that I won’t have to pay anything. I gave him my word that since it was a very good deal I was going to think about it and get back to him within a week. During the week we decided to buy the Jeep and as I promised we went back and bought the jeep. I asked Richard several times if he was sure I won’t have to pay anything even in front of the manager Keith and they said: no. Now that my lease has ended Toyota Finical (a month and a half after I bought the car) didn’t have any information that I turned in my lease, I called Richard several times he didn’t answer any of my calls, I sent 2 emails to the manager and he hasn’t respond. It is sad because I trusted them, Richard did a very good job when selling me the car, but now it seems they lied to me.

A- .... Everyone was kind and Courteous

Painless, quick and easy

Patient lol and know there cars well trained lol is a joke..

We are so thankful for the service specially with our sales man Tony that was very paciente with us and gave us the best car and price in town he listened to every detail that we were asking for by the letter we purchase our 2018 Jeep Wrangler Rubicon we will definitely recommend him and his team anytime and we will be returning customers because they got us in the vehicle we wanted !!!!!!!!!!! Excellent service no doubt!!!!!!!

If you are Latin that come from any part from Latin America be careful with this dealer there are a big chance that you could be fooled. I took my truck 2016 for a synthetic oil change what my truck ia rated for, instead of them adding the right oil they place the order for conventional oil.

Me gusto el lugar tambien la ayuda al cliente muy amables atendieron todos nuestras preguntas referido al vehiculo q obtuve y los precios muy buenos.

The Service Center was awesome

Was able to get great service from the Sales Staff and the Finance Dept. They were patient as i shopped other dealers and financing options. They were able to get me into what i wanted. Looking forward to utilization of the service department for getting the Truck serviced.

Tim Ball was an extraordinarily friendly and helpful service representative. All of my issues were explained to me and they were fixed in a timely manner.

I was in a time crunch, & needed to purchase a vehicle. Sunny was a great sales person, he followed up with me, was able to get me a very fair and reasonable price on my trade-in, answered all questions, and stayed in contact with me every step along the way (I originally saw the Jeep online, so we started over the phone). He made me feel comfortable, And did not give me a typical sales pitch. I felt like I was working with a trustworthy person and company. I highly recommend Sunny Alidina!

Well, what can I say, they have a wonderful service department and staff.

Only get new cars from here

Their service department is the best Dodge service department I have dealt with in Houston (and I have dealt with Gillman and River Oaks Dodge).

Excellent service & friendly staff.

Every time I bring my Ram in for service I receive excellent service from everyone I deal with from the advisor and the cashier and the shuttle drivers. Never had a bad experience from the day I bought my truck. The next truck I buy will definitely come from this dealership!

Antoni is a great sales person and one who follow though on everything that he says he will do. The AutoNation team was so great that I flew in from Dallas to buy my Jeep Wrangler and drive it home. I've bought a lot of cars from a lot of dealers, but this is one that I'd do repeat business with!

If i could give no stars i would!!! STAY AWAY!!!!!! If you read this review before you buy. STAY THE HELL AWAY FROM HERE!!!!!!! I try to call and talk to a sale and finance no one calls me back. STAY AWAY FROM THEM!!! NO GooD Customer Service AT ALL!!!

ok

My experience was horrible. The diagnosis process is horrible . I drove my truck away and had to turn around and bring it right back. They don't accommodate customers. I will never bring another vehicle here and I suggest you don't either ...

Did a great job on my car!

We do Excellent business here!! If you don’t believe me just ask for Derrik (346-264-4963) the next time your in the area and watch the customer service you receive. Our goal is to make your purchasing process simple & easy!!!

Horrible customer service. Will not buy a car from this company.

Brian and his team are great! We've now purchased 2 vehicles from them within a week and I just can't say enough great things about Brian, Toni and the team! #FirstClass

Horrible experience went in to buy vehicle was not on lot was in Spring location was told vehicle could be delivered to 610 location vehicle arrived next day in the evening was charged for tinted window when picked up vehicle windows not tinted was told I would have to bring vehicle back. I told them just to get me a pair of weatheguard floor mats instead I was told would take a week for them to arrive no problem go ahead and order to date it’s been a month still no floor mats I was told yesterday they are back ordered... 1st time using Autonation and it will be my last time

Horrible experience went in to buy vehicle was not on lot was in Spring location was told vehicle could be delivered to 610 location vehicle arrived next day in the evening was charged for tinted window when picked up vehicle windows not tinted was told I would have to bring vehicle back. I told them just to get me a pair of weatheguard floor mats instead I was told would take a week for them to arrive no problem go ahead and order to date it’s been a month still no floor mats I was told yesterday they are back ordered... 1st time using Autonation and it will be my last time

This is absolutely the worst dealership I have ever dealt with in Texas!!! The sales managers were very rude when they realize I wasn’t gonna be a push over. They lied about their prices and when I called them on it they double down. They may be a big company and think it’s ok to push around the little guys and over charge and play games, But all I can say is they should remember these 2 words: “Blockbuster Video”.

I went there for three cars on their website. They said you come in to see them apparently one of the cars someone drilled a hole in the oil pan. The other two cars were not there either but they had others......$$$$$$$glad I drove there from........ Thanks a lot! I'd like to think people are honest........... You might want to waste your time too.. nice drive in the traffic

The experience was amazing , quick and very satisfying

I'm so disapointed and upset at this location. I brought my vehicle to get a diagnostic due to having some type of vibration after it had towed. When I called and booked an appointment the first mistake was that I was never informed that I had to leave my vehicle for a couple a days. I reschedule an appointment and brought it back on a day I could afford a rental. After 2 days a got a call from Mark stating my repairs were sum up to $2804.55 I was so shocked that I went back in to discuss in person what he was telling me and after discussing, I decided to take my vehicle because I didn't have the funds. Later that week a cousin of mine tells me that the "rear diff" should be covered by the power train warranty, so I called Mark and he said yes but unfortunately my warranty had a restriction. 2nd mistake- why give me a price when you have not even looked into the factory warranty, I'm sure after you deduct $1500 from my bill I would have left my vehicle for repairs. Well Mark said he didn't know why and for me to call Dodge directly. I called Dodge and they stated the restriction was because the Auto Nation Dodge had confirmed it was a wrongful tow and for that reason a restriction was put. I asked how can they confirmed that, because I was the one who made the comment about the towing. Dodge said there was nothing they could do, for me to call Auto Nation that they would able to give me the statement on writing in case I wanted to submit a claim to the towing company. When I call Auto Nation again, I spoke to Robin and she confirmed the invoice I received when I left was the only documentation they could give me. Plus she stated the documentation about me denying services had been submitted to Dodge and that was the reason why the restriction was put on the warranty, (because I denied the repairs) and that there was nothing Auto Nation could do. I explain to her what Daveah from Dodge Warranty has stated and she said No! Now here I am, not able to put a claim on towing Co because there is no statement from an expert in writing, and I can't used my power train warranty because Dodge took my statement like it was an expert and it all started because Mark was not able to do his job correctly and look into my warranty first before calling with an estimate fro almost $3000. Someone did a mistake and nobody wants to assume to it, and Me the customers is the one who is without a vehicle. If I could only give it -0- starts

My service Tech Mark was awesome...offered me a $10 off coupon for my oil change but the manager wouldn't let him apply because I didn't get an air filter or tires.

took my jeep to get service the headlight work on, picked up my vehicle several days later and i was told it was fixed. Went to use the headlights and it was still not working...

Fast work and good customer service but my car was returned with a cracked windshield so I can't help but be upset. They are blaming me and taking no responsibility. My engine light is on two weeks later and they want me to run another diagnostic. They had it for a whole 7-10 days . I even came in...walked on the floor and talked to the person working on my car and told them to run it then . Now she is telling me they never did It. Not going back.

Excellent service and quick.

It was excellent. I will use this location for serving of my 200 and my dodge.

So I took my 2016 jeep renegade here because my radio don't work and my ac doesn't blow cold air , they told me that they charge $169 for each Diagnostic since I'm out of warranty I told her just to add freon to the car so I can avoid the $169 diagnostic so she told me to add freon to that car it was gonna be $800 so I decided not to do it I don't have that kind of many so I sign up just to check the radio and I left they call me later that day telling me that they find some cut wires and to continue with the diagnostic they have to charge me $360 ??? Which i didn't agreed i went to pick it the car today and give them $169 dollars for free , don't bring your car here unless you have warranty or plenty money to blow away !!!

Took my Chrysler 300C in for a clunking/knocking noise in the front end. Spent $2500.00 on new rack and pinion gear and strut tensions. Clunking/knocking noise is still there! Read on a blog that it is most likely $12.00 sway bar bushings??? Horribly disappointed!

Stay away from them! They trick you into thinking they are good, but they are not. Very poor on communication with the customer when doing work for you.

Marc Figgs took care of my Jeep and the service was fantastic. He kept me updated to my extended warrantee and had my jeep back to me within a couple of days. I will never go back to River Oaks Jeep. AutoNation has proved reliable and trustworthy. Not only that, they have a drop off AND pickup service. My experience was 5 star!

Excellent and prompt service.

I came in looking to buy several vehicles. The pricing was higher than the competition and the management is inexperienced and took too long to get me numbers so I told them to call me, they never did.

I’ve been stressed out with my car situation... it was towed and the tow truck driver broke the gear shift inside. I’ve been in a battle back and forth with a few companies that could accommodate me. Though i paid for the service, while my claim is pending, the service at auto nation took stress off of me. Brandon kept me updated each step of the way with my car, as well as heard me out and faxed over documents to help my claim. He also stayed a couple minutes after close to so that i could pick up my car after work.

So I get a phone call this morning from a case manager because the problem I was having was not being handled. I sent in all the paperwork I need to show. That's just start with when I brought a band new battery from because they told me they run all the test and it was my battery now I still had warranty on this battery through Auto zone do u think they ask me if I still wanted my battery no they disosed of it I had warranty on that battery until September 9 2021. But they assured me the problem was fixed three weeks go by and my car is completely dead again I bring it back the day after Easter Sunday after only having my car a little over three weeks. I get to the dealership they jump it. It come on perfectly fine, they said that them keep it till tomorrow which will be Tuesday and they will contact, well they didn't Tuesday came went it was now Wednesday afternoon now I remind you I'm in a renatal paying out of pocket because they don't do loan cars. I go up the Wednesday afternoon to hear that they was just about to call to see if I will authorize a tear down because they don't know what is draining my batteries, which go to show you that my battery was still good and was no need to buy another battery that cost 328 dollars. So now I like well can my rental be cover because guess what I have warranty through the company and they said no not until they find the problem. I said ok fine it is now Friday no calls telling me nothing I leave a message no one calls me back not even the case manager that I have because I took it to the next level so I thought. Now Monday is here i get a call for to pick up my vehicle still having to pay my deductible which is 200 dollars on top of the 328 for the battery that I didn't need.Plus 328 for a rental that was suppose to be covered under my warranty. I'm a single mother I came off all this money because they didn't identify the problem to begin with I know ppl make mistakes but when do the dealership service department say ok since we didn't identify the problem correctly the first time we can a least wave my deductible since it was not the battery. Do u think they offered me anything no. All I got was bad attitudes telling me that I should have signed up on the battery. I wish I could go in to more details because I could write a book on their poor customer service and their unknowledgeable service advisor never again will I go up there I drive to Alvin where they do loan cars and have way better customer service. They get no 🌟 for me but I have to put one to be able to make this post.

Serviced my car, caahier was very polite

On time! Given was promised!

Im not even going to go into detail but just know they been having my car in the body shop for well over a month and almost two weeks. They dont provide loner vehicles, dont assist with rentals and they keep saying its on a day to day thing. Its been so long my insurance stop paying for a rental and im paying for one out of pocket. I will insert pictures of my damages.....of course there are things that the eye couldn't see that need to be replaced and repaired but its literally been over a month. I'm the stupid one for keep bringing my car to the dealership after 3 bad experiences with collision and services, but me thinking the "Dealership" is where I bought my car is a safe and legitimate business, give them one more chance. listen, SAVE YOUR TIME AND YOUR INSURANCE's MONEY AND GO TO SERVICE KING. MY DARN HOOD BEEN IN "PAINT" FOR A WEEK 4 DAYS.... I THOUGHT A HOOD ONLY TAKES A COUPLE HOURS TO PAINT AND BAKED.... i dont want an apology, i dont want a message from the manager, hell at this point i dont even want no cash back, I JUST WANT MY CAR!

Poor customer service Service department over charge me 140 for part of that was supposed to be covered under factory warranty Try to buy 2018 hellcat but it was at a Nother location did not want to transfer the vehicle wanted me to poor $40,000 down for a vehicle I’ve never seen and trust their word lost a good sale and a value customer I bought two vehicles prior to this incident but the Finance manager Lorenzo treating me like I do not have any type of money but later on that day I drove down the spring auto nation Pay cash for 2018 charger hellcat Was not even there 45 minutes and I’ll have my new vehicle I recommend you not going to the 610 location I recommend you going to spring

I love this dealership. Everyone was so professional and willing to go out of their way to help me. Even the smallest detail for me was important to them. From the sales person to financing I rate them and A+.

Really great staff. Very professional and did not pressure me at all. They answered all of my questions regarding the purchase of a second car. Very glad I chose AutoNation Chrysler Dodge Jeep Ram.

LONG STORY SHORT (SERVICE DEPT.) Had my alternator & battery replaced 01/2018. Before leaving I noticed my gascap light on. Went back in to bring it to there attention. Sandy stated that I may just need to replace gascap. Within 30 min. of driving, the car started to pull. I decided I would just take it back first thing in morning. Next morning while on the way back it stalled on me with my kids in car. I arrived at the dealership, spoke with Frank (manager) to briefly explain what happened. He stated that they would not let me drive off if he felt the car would leave us stranded again. He said "as long as the check engine light doesn't come on that we would be fine." Put the car in drive, & the check engine light comes on. I left my vehicle for further evaluation. Two days later, I pick up my car with gascap light still on and has remained on till this day 4/11/2018. (Even w/me replacing gascap. I'm currently at the dealership getting my battery replaced because they too concluded the battery is in fact bad. However, they are still saying that the "new" $618 alternator is good although I have shown them proof from 2 other reliable businesses that the alternator failed when tested. Frank stated that the "agreement" was that they will check the battery however, they would have to charge me the $165 diagnostic fee to check the alternator. I DO NOT TRUST AUTONATION'S SERVICE TEAM. ( Sandy, Robin, Tim, & Frank). I WILL BE TAKING THIS MATTER FURTHER.

I bought a 2014 black on black challenger from them they were fast friendly and they did an all around great job.

The only reason I had my vehicle towed her from the shop it was at was because Robin had assured us it would be done sooner then what I was told from somewhere else. So after 3 days of being told tomorrow I go in and ROBIN just looks and says oh it's not ready.....and absolutely nothing after that continues to do everything else except engage the customer right in front of her. Including paperwork typing and answering phones. I literally had to get her attention when I was standing directly in front of. I can't speak for the rest of the staff but in the future ROBIN couldn't pay me to do anything to my vehicle.

Service department is the worst! Not helpful at all took them 3 days to figure out the transmission was bad even though we already knew that kevin was so unprofessional they return the van and the shifting was hard and they said nothing was wrong with the van never taking the car here! Worst service ever!

Service department is rude! They need to work on costumer service, how they speak to people is horrible, I got a lady that was so rude. It seems like she hated me calling to find out if my vehicle was under warranty, witch it wasn’t because why would it be I only bought it 9 moths ago!

Great Service Mike took care of my issue on My Wifes 2015 Grand Cherokee. You can't go wrong taking your vehicle there.. ask for Mike.

Absolutely horrible customer service in the service department and major price gouging. We will definitely be reporting them to the Better Business Bureau today if we don't have a better resolution. My husband's Dodge Ram truck was towed there Friday at the close of business. We knew with the Easter holiday it would likely be Monday before we had any news. We received an email for a 7am Monday appointment. (Everything seems smooth at this point.) Multiple phone calls Monday afternoon reaching no one. No call backs. Tuesday we are suddenly told the truck needs a new engine and we owe $900 in labor for diagnosing the vehicle. $900 was for determining their is oil sludge in the oil pan which can be determined in a few minutes by taking off the cap to the oil pan and looking with a flashlight. If indeed the problem is as bad as they say it is, there was no need to remove the oil pan to see the sludge. We could have been told of the suspected issue which would result in replacing the engine and asked if we wanted to look further to the tune of $900. It is our hope that AutoNation will honor their poor service and over charging of labor for a simple task. Should that be the case, I will adjust this review accordingly.

Service was great people were friendly and helpful.

Excellent service and attention during the car selection and buying process. greatly recommended!!

Excellent sales professionals at this dealership. Will do what it takes to earn your business. First dealer to call me with friendly invitation to visit them and view the Jeep after I submitted several inquiries all over Houston the night before. Sure enough, I got there and told the General Manager what I needed to make the deal and he got me with his salesman and the deal got done. My compliments for Brian, Pedro, Edwin, and Jose.

**Update on Review*** 3-18-2018 Still no word on truck. no word on when it will be ready. missing days of work because the truck i bought was for work so no truck = No Work. customer service is bad, You call and ask for a manager and all he does is transfer you to someone else. i will Never Ever Ever purchase from here again. all i got was problems enstead of a new truck. Buyers ***Do Not Buy From Here** Nothing but Problems!!!!!!!!!!!... I recently purchased a 2018 Dodge Ram express on feb 17 1 week later ac stoped working. tranny is kicking. Trottle sensor control light came on. i bought it new. and already has problems. its already march 10th and still dont have my truck back yet. not even a rental car smh. regret purchasing from here. seriously.. See More

Thanks to everyone at AutoNation who serviced my car quickly and kept me updated. Great job!

Don't trust this dealer. They don't stand by their 48 hour hold. I made an appointment for 7pm and placed a hold on a car. 5 minutes before arriving they call to let me know they sold it by mistake bit to come in because they have a deal on another vehicle. 3 different people called me to assure me the vehicle was ready for me to see. What a load of bullshit. These people bait and switch. Do not get deceived by this game they play.

The dealership was great, handled our car buy quickly and everyone was very friendly. If you go there find Robert Offord. He is a smart, funny, capable young man who will make you car buying experience a delight!

Just bought a new Jeep Compass Trailhawk with Sunny A. Sunny worked with me towards getting to where I needed to be for my monthly payment and, when I said my CU might have better financing to get me to a better payment plan, he was supportive and helpful with helping me close the deal that route while honoring the same negotiated price. I never felt pressured to use their financing options, which was refreshing compared to previous dealership experiences I've had other places. Sunny was very professional and informative throughout the whole process, and even helped out with taking a photo of my lady and I celebrating our new family vehicle! Thanks a ton for making this such an easy process. I feel that I was treated very generously and respectfully. I'll definitely be back in the future and will be recommending AutoNation to others.

Thank you to the service department. I dropped my Ram truck off for a few recall issues and they took care of the issues right away. I was able to get in with an appointment within 15 minutes and I had a good experience with the service department. Great job thank you.

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as... well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves. See More

And let me clarify this....the new vehicles on the lot are not worth shit and how the handle the issues with these brand new vehicles suck. I understand what a warranty is for...but having to use it within your first 30 days is ridiculous. My Challenger was giving me trouble so i got a new jeep ....with trouble. And i have to "catch and record" the problem to get it resolved. Thanks for NOTHING Auto Nation!

bought a 2017 dodge journey there two weeks ago. Very pleasant experience with my Sales guy Anthony Knight. He did a great job. Just wish the whole process was a bit quicker. But it is always a slow thing.

I received excellent service in the repair shop. Mr. Bailey my rep was kind and helpful and kept me informed in every aspect of the repair cost and process. He never had any work done without contacting me first. If there was an issue in the day and time he called me. I will be back for other things that need to be done.

The sales person was extremely unhopeful during the buying process and after the sell. Have scratch on the truck that I have tried to get fixed talk to the sales person and just get the round around have bought a lot of trucks this has to be the worst experience that I have ever had . Will try talking to the sales manager hopefully he is better.

I was looking for a specific car and happened to stop by the dealership on a Saturday afternoon. The exact car I had been looking for was sitting on the lot like it had been waiting for me to come by. I went inside to ask about it and was quickly found by a Salesman. He was the internet salesman (Aymen?) and we talked in general about price. I went home and brought my wife back to get her opinion of the car and the Internet Sales man introduced me to a Sunny Alidina. We ...discussed the vehicle and he was able to get a price I was happy with. I purchased the vehicle that day and took it home. The next morning I found a pre-existing crack in the plastic on the back. When I went back to the dealership on Monday and showed them the damage, they immediately ordered a new piece and said it would be replaced as soon as possible. The AutoNation sales team lead by Sunny at the 1515 South Loop West location in Houston is an example of how all dealerships should conduct themselves when earning a customers trust and supplying outstanding service. See More

Worst customer service ever. Getting your car serviced is a nightmare even if you have an appt. You will no longer get my business.

I got a truck from here about 2 days ago the next day my whole radio,navigation, system did not work message saying “radio locked” my truck has been back at the dealer in service for two full days now and they can’t resolve the problem I had been calling about getting a rental vehicle from them specifically a truck and just been getting transferred over to service from their to sales and just back and forward none sense. So now I’m left without a vehicle for two days now. No one can resolve any of the problems the only answer I been getting is we will call back later. When is later? I haven’t received any calls from them very dissatisfied with the whole situation.

Sat there for 4 hours and asked if there was any news on my truck and she said oh they haven’t even had a chance to look at it! Why accept appointments if you are gonna have them sit there for 4 hours anyways! Couldn’t put me in a rental because they needed to see if it was covered under warranty before they could do that! So I took my truck and went home I would not let this place even wash my truck at this point! I’ll pay extra to have my service done elsewhere! Terrible excuse for a service department!

From the moment I walked into AutoNation, this car purchasing experience was all about me and what I want. I received a fair deal with excellent customer service. The Salesman (Brain Jones) and Sales Manager (Richard Smith) were honest and straight forward. I asked Richard lots of questions about my car and he knew all about the car I purchased. I am confident that I have made an excellent purchase and recommend this AutoNation Chrysler Dodge Jeep Ram Houston dealership to all friends and family. If you want to drive off the lot today go to the 1515 South Loop West, 77054 location and meet my sales rep team.

Horrible experience!!! My car was first towed here August 8th from close to Hobby Airport. Brandon was my service contact. I advised him before having it towed in of the issue I was having, which were obvious transmission issues, and that I live in Cypress so my warranty company is having me towed to the closest location. Took them three days to get to my car, which is understandable. They had my car for 5 days. Called me told me couldn't find anything wrong, but reset my co...mputer system and that should be the resolution to my issue. Picked up my car Wednesday, August 16th, came straight home and parked. Went out Thursday the next day and my car did the exact same thing that I originally took it in for. Had my car towed there again that Friday the 18th, and they kept it again for 5 days. This time I was given a loaner car on them. They kept calling me telling me they couldn't find anything wrong with my car, no codes were showing up , they continued to test drive my car and found nothing wrong. I even sent them a video of what my car was doing, nothing. So I had to return the loaner pick up my car the 22nd, for it to be progressively worse than before. I continued to advise Brandon of the mileage I travel to my home and how dangerous it was to drive my car this way. He basically said sorry, but we couldn't find anything wrong. After Harvey, I didn't have any damage to my car, went to go volunteer, got a quarter of the mile down the road and my jeep completely stopped!!!! I had it towed to Universal Transmission off 529, because I live in that area, and it was the only thing to get to since everything else was under water. Louis the shop manager found 8 codes wrong with my car. Eight!!!!! When Allan Samuels found NONE!!! Since he couldn't fix my car because he isn't. a jeep dealership, he had my car towed for free to Helfman Dodge off I10& Silver were Matt was my service advisor and the Service Manager, took my car in, identified all 8 codes on their machine, and came to the conclusion I needed a whole new transmission. And it didnt cost me a thing because of my Warranty coverage. It's amazing how Helfman and Universal had my car for less than a week and pin pointed exactly what was wrong with my car, and Allen Sam us couldn't find anything for damn near a month. Either you guys need to send your team through training all over again, or fire them and get a whole new team. The service team is lazy and made up of incompetent individuals. Although the staff was friendly, the service team its self...sucks!!!! This is my first Jeep, and this made me want to go back to Toyota and Honda!!!! See More

Service department is horrible. I'd rather be told your vehicle hasn't been looked at sir than "our techs took a look at it last night let me get with them when they get in and il call you back" then "let me go see what's going on Il call you back around lunch" then when I show up after not being able to get ahold of anyone and put on hold for 45 minutes being told "your next in line sir

In town for a day and my truck won't start. It's late afternoon, I need a tow and I have to be there (at AN) by five. Got there at 4:45. Brandon signed me in and stayed with me all the way until I was back on the road. Great service, great people.

I went to Auto Nations because they had the lowest prices for the Jeep model I wanted. The dealing for it wasn't bad, the financing section took about 4 times too long. I have Banker financing, if they would have listened to me even once then we could have expedited this process much faster. After leaving it's been a nightmare of emails phone calls and service schedules. Look in all honesty, I'm not driving 173 miles to get the oil changed, so stop with all the appointments that you have made for me. I've put Auto Nations in my spam list for emails, and block on my phone just to get them to stop. Please for love of God stop..............

I've called over 6 times within a week and left multiple messages just trying to ask a question about my warranty and I still have not received a response. In the past I have called about other things and got an attitude from multiple people just cause the question I asked wasn't for the correct department. Today I called to speak to a manager and got sent to ANOTHER voicemail.

Associates were kind and very quick! My jeep was ready within the same day of dropping it off.

Great service in a very timely manor! My next Car will definitely come from this place!

Excellent service am very happy with their work��

Thank you Brian Cates, General Manager for your true courtesy, and promise to complete the destiny that I came in for. You and Mr. L. Williams for tour hard work and dedication! You ROCK�

During my search process for my next lease I contacted this dealership and setup an appointment with Mr. Sunny Alidina. Over the phone Sunny was very professional and courteous. When I arrived for my appointment Sunny was unfortunately unavailable but I was able to work with his teammate however, Mr. Brian Jones. Although Brian was not expecting me he was extremely patient and thorough when taking me on a test drive and explaining the difference between the multiple trim levels of the Jeep Grand Cherokee. Ultimately I decided to purchase through a personal contact at another Jeep dealership but I would definitely recommend Mr. Brian Jones to anyone in the market for a vehicle! Thank you Brian and best of luck to you in the future!

Never again! there from 3-8 and left without a car

This dealership was amazing! Every person we encountered was positive and wanted to help me in every way possible! Got exactly what I wanted at the perfect price with no hassle! Ask for Thomas Pina because we was awesome! Will DEFINITELY be recommending this location to friends and family!!

Great experience. Got a little something to haul the kids in.

Watch out for this place.I bought a jeep here and they charged me almost a thousand dollars for window tint and locking lugs. They didn't do none of this. I called them they told me there wasn't nothing they could do because they had already played for this. I called and every time they said they would have someone call me about this. Still to this day have not heard a word from them. No one has called me. I call that stealing. Customer service after the sale their not. Just wanted to let people now what there in for if your planning on buying scar here.

If I get an attitude from ONE MO of yalls Service Techs. I really hate that I bought a Dodge and I double hate that I bought one from AutoNation.

Service has drastically improved at this location. Please keep it up!! I got my oil change and inspection done after work yesterday. It didn't take long at all. I'll be back for my next oil change!

I had a very positive experience when I took my Ford Explorer in for repair on the door handle. Everyone was helpful and I was in and out in a relatively short period of time.

Really slow service. Came in for an oil change. Suppose to quick and fast express line. 60 minutes service guy tells me about another 15 minutes. What the hell. Now late to work.

Top notch, no hassle/hurry. Thanks Omar for great sale! Love my new Mango Charger!

Thank you guys so much for not only getting me the car of my dreams but going above and beyond to ensure it was the best possible

Highly recommended dealership process was fast and easy best car buying experience ever Thomas Pena is the perfect salesman.

I recommend Omar as a salesman, he knows what he's talking about! Everything is top notch 5/5 indeed!.

Such a great experience! I have been to an endless number of dealerships and have never had such an easy and smooth trip as I did here. Craig Roberts was our sales rep and he genuinely wanted to make sure I found the best car for me. He was SO helpful in finding the perfect car to making sure every aspect was perfected to my liking before it left and even taking his time showing me in detail how the buttons work so I knew everything about my car in order to be comfortable and confident when I drove it home. He was very patient and kind with us as we were trying to decide what I wanted. Coming here was the best decision I have made! And a big thanks to Brian Gage, the GM for checking on us and making sure we were happy customers the entire time. Thank you again everyone at AutoNation for the best experience, y'all are awesome!

Overall great experience...from the immediate response to my online inquiry, the sale, & financing, this was by far the best car buying experience I've ever had. Salesman Tony... amazing & such a nice guy!

Customer Service is simply servicing the customer. My wife and I waited with four children for 6 hours just for them to reschedule! Fast forward... Upon finalizing we signed a paper to have our credit ran and that ended up being the actual deal. We tried to get out of that, but unfortunately we did not have legal representation. Not only were we forced into a deal that we weren't fully committed too, but we were disrespected by the sales associate, manager and even the GM. HE...NCE, we were returning customers! Ever since ownership changed from Allen Samuels to AutoNation it's been a horrible experience. The staff is pathetic excuses of professionals that lack in communication skills, in my opinion. We have a lawyer now, just for corporations that feel they can bully customers. We are never going back nor referring anyone. Stay protected! legalshield .com/hub/joshuacarter See More

Ricardo is a really nice and professional person. Ricardo you are the best and I recommend you a 100%! We are so happy THANK YOU!

Sunny is my sales person and he took care of me from beginning to finish. A real stand up guy, did everything and more. Come see Sunny only, one of the best!!!

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tact...ics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB. See More

My mother told me to not come here but they had a very specific car model I was looking for. Worst customer service ever! The sales guy blatantly lied to us just to get us to financing. After waiting an hour for the finance guy and telling them we were done waiting, they magically were ready for us. All for the finance guy to tell us that the promises the sales guy made us were false. I had enough at that point and walked out. No car is worth the disrespect you'll find here. Do yourself a favor, avoid this place like the plague! And if you do venture into this snake pit, beware of a sales man named Sunny. He lacks respect for his customers' time and plays them with lies just to move them along.

Great experience sales man Craig was great he helped me find what I wanted and help me get the best deal possible. Really get that welcome feeling

There service is great,i would there my friends about them

Just bought my Jeep from Omar Jimenez. He was definitely patient as helpful. Thank you for your assistance and help through the purchase. Also thank you to Richard Smith, Torry, and Brian.

Wonderful love the people here at autonation, they worked with me completely and put me into a 2017 dodge journey and I'm very thankful for that.

A car owned by Auto Nation hit and damaged our vehicle and they are giving us the run around refusing to compensate us. We are looking for a new car but I recomend no one buy or rent from this company.

I have a service package for a 2016 Ram 3500 4x4 and this is the second time that they have failed to honor it. I called mopar service line and had to get mopar and this service department to talk to get maintenance done. Warning on buying prepaid service and warning to have all of your paperwork with you and even then warning about this service department as they are not customer service focused. It was all about some action I had to undertake in order for them to do their job. Funny enough I just purchased another 2017 Ram 1500 from here and had an equally difficult time and should have known better. Drive a little farther and get better quality and service.

I watched the news today and saw a story about AutoNation doing what's called yo-yo financing. Channel 2 Amy Davis 2-22-17. That is where they let you leave in the car promising a certain rate and payments and then call you back and tell you things have changed and you need to take the new deal or leave the car. I was almost a victim of this except, I chose to leave the car and keep driving my old car. Now I see on the news this is not an isolated occurrence!! beware of thi...s dealership! I bought the vehicle I wanted at a different dealership, but now I know what they attempted to do to me. See More

Our Overall Experience here was Outstanding with a sales peson who Really Understood what we wanted Thank you Mr.Lermedeyo Williams and this is our 3rd well shall I say 4th vehicle from here and Thank You Financial Manger Mr.Micheal Ibarra Both of you guys Both made my Thursday Feel So Presidential So Thank You, You guys Truly Worked as a Team!!! Chrysler Dodge Jeep Ram Keep your customers Smiling OVERALL 10�'S!!! Thank you again,Sophia Walker� my vehicle! !!

I purchased a car from this location when it was still Allen Samuels. Auto Nation bought them in Feb 2016. I later traded in the vehicle for a diffrent make somewhere else and requested a refund for the unused Gap insurance in Dec 2016. I had to go in person because anytime I called the dealership and requested financing I would be transfered and then just get their voicemail. Everytime I called for a week. So I went in person and filed it and the person I spoke to let me kno...w that since I had purchased the Gap insurance thru Allen Samuels, that Allen Samuels would give me the refund. He said give it 4-8 weeks and I should receive a check in the mail. Its been over 8 weeks and I havent received anything. So I called Allen Samuels corporate and spoke to a lady who told me that when they bought them they bought them as is, stocks and everything so AutoNation needed to give me the refund. I have been calling them for days and I just keep getting sent to financing voicemail and no one ever returns my calls even after countless messages. I even chose to speak to sales to at least get someone on the phone and when I did he said he would get his financial manager and he came back a couple of minutes later and said sorry, they're all with customers can you call back in 30 minutes. So then I chose to call corporate, and guess what? I get sent to voicemail again!!! They sure are helpful when your about to give them thousands of dollars but when it's time for them to pay up you won't hear a peep. NEVER DOING BUSINESS WITH ANYTHING AUTONATION RELATED EVER AGAIN. HORRIBLE CUSTOMER SERVICE!!!! See More

They're trying! I'm used to Kia's mode of operation so I'm slowing whipping these guys into shape. Making sure they do what I ask and double checking the work. There's definitely a willingness to meet the needs of the customer but the customer should be accountable on their side of the equation.

Overall Experience was great! Edwin the sales associate there did a fantastic job. Kept up communication throughout the whole process. He ensured that i got into the vehicle that I was interested in. My only criticism was after I completed all of my finance paperwork and all I needed to do now was get my keys and a few more pointless papers. I had to wait for the operations manager to get back from his "meeting" that took over an hour. Come to find out when he came back he was out to lunch. That was a little frustrating to me. Aside from that the overall experience was great!~

Got my White Jeep Renegade! Yes! Folks there very nice and Friendly! Had been to Gulfgate Dodge in Sept, but did not receive the same attention. I am super Happy with Thomas Piña and Jose, who made my dream come true! Team Jeep! Beep Beep!🚗

Richard Gomez was our sales guy and he was wonderful, he worked his butt off to get us the price we wanted ( well within 100.00 anyway ) on a 2016 Charger Hell Cat. They did all the financing over the phone and all we did was come in and sign papers...

I love my red 3 hunnit Thomas. Its so sleek and sexy. It fits my style and personality perfectly. Best car buyin experience i ever had.

Two weeks after i took the car, i was trying to make right and the car hit a curb because i could not turn the steering and it almost locked. There was an error saying steering malfunction error showed on the dash. i towed the car to the dealership and the service manager told me we are going to check the problem and see what cause it. he did not send the car to be checked and he sent it to the #AutoNation body shop(their body shop). they called me for the insurance and he wa...Continue Reading

Walked in two days ago not even looking for a dodge just wanted to see what they had. I was looking at other truck brands. I got a ram 1500 lone star, it had just enough space for me price was right and the rest was history. Chris, Vernon, Richard, Tory they all gave excellent customer service.

Easiest and fastest car buying experience ever!!!!

Muchas gracias Richard Gómez por buscar algo k me encantó. Y por facilitarle la compra del coche a mi hija Irene Gómez ya k mi hija confió en ti para su compra ..

I had a great experience, My salesman Brian Jones was personable, concise, and heartfelt. He insured that all our needs were met. He stayed with us to the end. I recommend him to my family and friends.

I just purchased a brand new Durango last night and this had to be the best car buying experience I've ever had! Had a horrible experience with Clear Lake Dodge so I went in to Auto Nation on the defensive side. Jose Ramos was patient with me and found exactly what I was looking for and I made the purchase without being given any kind of run around like I had received at the other dealership. The sales manager also came to meet with me to make sure things went smoothly. The finance manager and operations manager we both wonderful! We will definitely be buying from them again in the future.

It's the place to be and get you done with a reliable new or pre-owned vehicle!!

When I first went to AutoNation. I was so pleased with them. Fast forward, the car they originally sold me had a recall, so I had to return it. Fine, they got me something else that turned out to be no good. This is where the problem's began. Apprantly the finance company reversed the deal and wouldn't finance me. I do understand that maybe AutoNations intentions were good, but they should have been wayyy more professional. Instead of saying we can't get you approved. I woul...d've understood that because I don't have good credit at all. Instead, they simply began to ignore my calls and not say anything. Not the Sales Manager nor the Finance Manager. The only person that would talk to me was my sales person Brian Jones. It's been THREE WEEKS and I am still without a car or my money. My holiday is ruined all because AutoNation chose not to be upfront. Again I understand AutoNation did ALL they could, but their actions were VERY unprofessional. AutonNation is nationwide, but I will NEVER do business here again and never refer anyone here. Very very disappointed. See More

A friend and I were browsing for a car for myself. Actually had time to look around to see what the had to offer and I found a car I was interested in and it wasn't till then the dealer came out to see if I had any questions. He took his time and answered my questions and actually had fun with the experience, Thanks Mr. Williams

So happy we found this dealership Chris got a great deal on his new car the staff and manager helped us to the end. Thank You

This dealership only got a 1 star rating from me because I am absolutely satisfied with my car. As far as the salesman & the sales manager I have nothing good to say. For one they overcharge EVERYONE for window tint & wheel locks!! $395 for each of them. I contacted them with the internet price of $20,370. They sent over the buyers agreement with the window tint & wheel locks added to make a total of $21,162. We agreed on a flat finance of $21,000, which is what I ended up ge...tting the car for. I live in Louisiana & drove altogether 8 hours for this car. When I get back to Louisiana & try to have inspection sticker put on, I cant because the window tint is too dark. So I call the dealer to see what we can do about something I'm paying for but won't be able to keep. The sales manager told me there was nothing they could do since the car was already sold. He had no initiative to try & help me. I asked if they could refund the money since I'm having to redo the tint & I'll be paying $395 (way too much) for window tint that I didn't even want in the first place. They told me every car that hits their lot has those 2 things put on them right away, so there was no way out of it. Basically I'm just trying to save the next out of state person some trouble. I would not recommend working with this dealer!! Very unprofessional, & not helpful AT ALL!!! wont be going back!! See More

I would like to thank Richard Gomez for going above and beyond to meet my needs. He did a great job at finding a vehicle that met the specifics I was looking for. I would definitely recommend anyone looking to buy a new vehicle to stop by and ask for Richard. Thank you.

Vernon, Thank you so much in your help with getting our new car. You were so patient and willing to answer all our questions and concerns. Once you again you SHINED BRIGHT!!! Thank you so much for not trying to push for a car that we was not interested in but getting us excatly what we want !! Great Job !!!

Had to have my radio replaced in my 2016 dodge ram 5500 . They got it in and out before 5pm same day.

FINE OUT HOW i'M MAKING $80 A HOUR WHILE ON FACEBOOK!!! KISS

I recently bought a Dodge Durango for my wife in this location which was my second vehicle from this dealership to be exact... I dealt with Raul Lora those 2 times bcuz he did a tremendous job the first time... and the second time he also did a good job... I will keep coming to this location till the service gets bad... but so far really good people there...

The service department brings the sales department down! I had such great service in sales and was truly taken care of. I bought a BRAND NEW Jeep a month and a half ago and I've been to AutoNation five times since dealing with the service dept. I've had problems with my Jeep since I purchased it and they only made the problem worse after "working on it" and "fixing" it. When asked to speak to the manager of the service department, he told the sales guy "the service advisor wa...s perfect capable." As he sat in his office on the phone laughing and cutting up. I've purchased a lot of cars and this has to be the worst service and professionalism I have EVER dealt with! There's more to the story that I won't go into depth on. I sent my mother in law BEFORE I DEALT WITH THE SERVICE DEPT over to my sales guy, Richard Gomez, who by the way was AWESOME! But in the long run she had problems from the service department as well and it ruined her experience. I had given this page five stars previously but I am back now making it one which it doesn't even deserve, but 0 isn't an option. I've never been so disappointed in a car purchase! All because the customer service is lacking in the service department! NEVER again!!!!! See More

Just purchased a new car from these guys and Ayman Moqbel was the BEST!! I HIGHLY recommend him if you are in need of a new vehicle. I rarely leave reviews but this guy deserves more than 5 stars!!!! Thank you Ayman!!

Went in to purchase a new Dodge Ram and had a great experience from the beginning. I was approached by Thomas Piña with great customer skills that educated me with the purchase and my decision on my new vehicle. He understood my needs and litsen to what I had invisioned with my purchase. He has also made me feel comfortable by giving me his business card just in case I had any issues. So far everything is wonderful!!!

Our Sales agent Thomas Pina was extremely knowledgeable. He knew exactly what we were looking for and made our purchase a great experience.

I want to just let everyone know that I purchased a Jeep from Thomas Pina in January of this year. Although it's been a few months I continue having communication with him.. He calls just to check and make sure the Jeep is still running good!!He was a honest and a joy to work!! So go out and see him...

I recently purchased a vehicle and worked with Samantha. She was fantastic and did her best to work with me. I felt very comfortable through out the whole process and every member of the staff I spoke to were very friendly. I am a first time buyer and I'm very happy I had Sam working with me so well and understanding exactly what I needed.

From the time we arrived until the time we drove away with our new truck, Brian and the others were fantastic. He was very helpful and personable. His knowledge made it easy to choose the truck we wanted. The financial part went smoothly with Tory explaining everything clearly. We will be telling everyone we know to go there and see Brian when they are ready to buy.

Ask for Thomas Pina, a man of his word. He delivers without any pressure.

I had a great experience working with staff here.

Este dealer es bueno para ayudarte agarrar el carro que tú deceas pero el problema es que en el servicio está muy mal mi carro yo llevé desde el martes y el viernes llamamos para saber su información nos dijieron que apenas lo estaban checando ahora resulta que mi esposo fue a ver qué pasaba con el carro porque no le hablan para darle ninguna información le dijieron que nuestro carro todavía faltan 4 carros antes para checar el de nosotros,,,,,siempre antes de llevar su carro a servicio aseguren que tengan suficiente gente trabajando porque ahí solo hay una persona ahorita trabajando y tienen trabajo de una semana y media atrásado antes de llevar su carro aseguren que tengan bastantes trabajadores si no llévenlo a otro lugar para que no pasen el mismo problema que nosotros

Great service. Great assistance. Bought a car in 3 hours!!

A great place to buy a vehicle. They are friendly, thorough and easy to deal with.

Jose Martinez was our sales person at Autonation in the Houston Branch. He was very professional, attentive, polite, and understood our needs. We did not feel rushed through the process; he showed us a few vehicles and took the time to explain all the features (since a had a couple of cars in mind) He is very knowledgable of the vehicles on the lot and all features. The entire staff was friendly and attentive to us. We will definitely come back in future needs and recommend him to friends and family.

Feels like we got the best seal ever on a 2016 Ram Lonestar with no pressure and everyone was so nice and helpful. Had no plans of buying a truck that day, but couldn't pass up the great deal!

Had a 5star experience at AutoNation Chrysler Dodge. Thanks for everything guys.

Got there early and was out early. Didn't have to have an appointment. Service writers friendly and knowledgeable. I like this dealership from sales to parts. I've brought three vehicles from there and will continue to purchase vehicles from there.

Fobs key malfunction (the problems was not the battery) told l needed to leave my truck at the shop for three days. I had similar problem, previously, concerning a recall. My warranty is still in effect. When I questioned the need to leave my vehicle there for such a long time, they imply that I must expect special treatment. I have bought my last three trucks, within ten years, at this place. I will never buy another from this dealership.

I saw the truck on the Autonation website and called to make sure it was still available. Was connected with Thomas Pena and he had the truck waiting for my viewing and test drive. Thomas was very professional and informative about the truck. Thomas and the sales manager were very concerned about getting me the deal I wanted. Will definitely go back when I am in the market for another truck.

This dealership and their enployees are top notch. Salesperson Javier Flores, will work with you in order for you get you the vehicle that you like or without a doubt he will build you up for you to obtain that vehicle.

Bought a brand new Jeep Wrangler from these guys. Raul Lora was a very friendly young gentleman who pretty much almost gave me what I wanted which surprised me for what was already an awesome deal. The only complaint I would have would be with finance. It took a long time to get into see the finance guy. A real friendly gentleman, but he just seemed like he didn't care to explain in detail what I was signing like all other finance guys would.

Jose Martinez is a very good sales man. I have purchased two vehicles from him. I love his customer service.

Nobody came out to greet me after 30 minutes!!!! My check engine light was on I never received a call from the dealership saying let us find out what's going on with it.

I took my veichle for a simple oil change. Everything was quick and easy Service advisors are really respectfull

Aaron was very helpful and Taught me everything I needed to know about my New 2016 Challenger R/T . He made Car buying so easy for me!

I took my vehicle in with concerns and the service department got right on the job of finding what the problem was and instantly order the needed part to repair the problem. I was informed of the problem and when to expect the repairs to be completed. I was completely satisfied with the service personnel and the services done to complete the repairs to my vehicle. Thanks.

Got my first car thanks to Raul Lora he worked really hard for me to be able to drive out with my car that same day , it was a pleasure working with him he was very understanding with my situation I enjoyed my first car buying experience thanks to Raul .

Chris did an awesome job selling me my brand new Jeep Renegade. I love it.

Jose Martinez in sales was the best. Our 2016 Ram 3500 is fabulous...all the bells and whistle and then some. The internet pricing was better than rebates alone.

I want to thank Richard gomez for giving me the best deal on my new 2016 cheysler 300 thanks guys

Raul Lora is the best rep in houston. Im on my 4th vehicle from this dealership and il keep coming back bringing all my family and friends and the reason is mr Lora's great service

Great service and nice, help us out with our needs thanks (Richard Gomez)

Really appreciate there business's and great deal thanks to Richard Gomez will totally go buy another ride with yall.

Thank you Raul Lora for all you help on getting me I'm my new car. You all did a fabulous job with getting me in and out in a timely fashion and I am happy with the end result. I have the car that I want not just something I had to settle for. Thanks

I want to thank Richard gomez for great service and for getting me in a 2015 corvette stingray!!!! Thanks for the great deal guys!!

My husband and I are beyond satisfied with our purchase from our sales guy Richard Gomez! He did everything he could to make sure we were not only happy with our dodge but that it was exactly what we wanted payment wise. Never throughout the process did we ever feel pressured into buying the vehicle. We'de give him 11 stars if there was 11. My husband and I will definitely be referring anyone we know looking to buy a vehicle to Richard. We look forward to using him as well for any future purchases.

Richard Gomez, hell of a salesman. Would recommend to anyone!

Gracias Riichard Gómez me atendió muy bien y me ayudo mucho para que yo comprara mi Ram 2016 un excelente servicio siempre me explicó muy bien todo sobre la compra

El vendedor Richard Gomez me consiguio un Jeep Wrangler bien perro i aparte de eso me dio una buena offerta. No eh conosido un vendedor como el, save como atender ala gente i te ayuda asta que salgas feliz con tu nuevo carro/troca etc.

Rick Gomez is a seller at this location he has help me get into a new car an help some of my family members y'all should go see him ask for Richard Gomez

Richard Gomez was my salesman he did a great job and took the time to help me in all I needed. He made sure that I got the car I was specifically looking for. He was great help while I was buying the car as well after. Till this day if I have a question about my vehicle he will still take the time to help me when I call. Great customer service.

We had,a great experience in getting our new suv thabks to our sales man Richard Gomez ..

Shout out to the awesome salesman Rick gomez. I had an awesome experience buying my truck. I didn't feel rush or pressured to make a purchase and got me the best deal. Definitely recommend him. He knew exactly what I needed.

I bought my 2016 Jeep Rubicon, Javier Flores help me get the best deal and find the color and model that i wanted. Plus the buying progress was pretty easy! I highly recommend autonation.

It was my first time buying a car, but i knew what i wanted and what was a was planning to spend Javier Flores, made the experience easier, he help me get the red color that it was hard to find and also the unlimited edition. Thanks

I had one of the best sales experience from Richard. He was professional and attentive to our needs. He made our selection very easy and helped get us the best deal possible. We will definitely be back on our next purchase and recommend to our family and friends.

I just wanted to take the time to rate my recent experience at AutoNation Dodge. My overall experience went smooth from beginning to end. More specifically I would like to give high praise to my sales person Richard Gomez. I did not walk into AutoNation Dodge that night with the intention of buying my new 2015 Dodge Challenger but the more time I spent talking to Richard the more inclined I became. His approach is quite relaxed and there was no pressure from him at all. I definetly would recommend AutoNation especially for the patience and for staying late to wrap up the deal. Thank you!

Good plce to buy a dodge ram 1500 i recomended talke to my friend rick Gomez

Raul Lora helped us get into our dream car. Thank you for your hard work.

Honestly they don't even deserve the 1 star! First the "general" used car douche, yelled at me, when you go into a dealership you go in with the intention of haggling for a lower price, he literally yelled and said he wasn't gonna lose money. Anyways we purchased the truck and a sensor was out, which they agreed to fix, was told it would be a few hours to bring it back when they got the part in so days later they called and said part was in, so scheduled us for a Tuesday and ...I would wait, so there I am waiting and then told ok, it'll be ready in 3 days. I'm like no you said a couple of hours he said I never said that, but it'll just be a few day, [the general douche also said we can have our courtesy van take you to the zoo or the museum and when it's ready they can go pick you up,(this was at time of purchase) ] so basically they called me a liar, which upset me, upon explaining what I was told the general douche told me to basically shut up so he could talk...he was more of a princess then me. Will be getting in touch with corporate! See More

Just bought my new 2016 Dodge Challenger with the help of Mr. Tony Garcia and the autonation team Thank you guys.

It was our first time coming here and we were not disappointed! Great customer service, friendly and knowledgeable salesman!! I love my car, I am a satisfied customer! GREAT Team; James Hodge Manager Ayman Moqbel Sales Person

It was our first time coming here and we were not disappointed!As soon as he got there the salesman was nice and knowledgeable! They didn't pressure us to buy anything! We told them what we wanted and they got it for us! I love my car and I was really satisfied!! James Hodge Manager Ayman Moqbel Sales Person

I really enjoyed my car buying experience at AutoNation. My salesman's Tory Spooner was very thorough and efficient. I would recommend this AutoNation to family and friends for sure.

Mr. Raul looked out for me. Now I am in a nice ride. Appreciate Ya

I worked with Mr. Spooner on getting my new dodge durango. He made me feel welcome and let me know that I was a priority not just another sell. I called Mr. Spooner 3 days later in reference to my vehicle and he still took the time out to assist me.

I just got in my new 2014 Mazda2 on Good Friday! I was beyond thrilled, because they discounted me hugely and got my car note low as ever!! Im telling you, this is the place to go for a new/used car. Listen to me. Oh yeah, please, you gotta see Amen!!! [non-permissible content removed].

I worked with Tory to get my special edition 2015 Sahara Jeep Wrangler. I had specific options I had to have on my Jeep and just when I was told by several dealerships that I would have to special order my Jeep and wait 6-8 weeks Tory found a way to locate my Jeep within his auto group within 24 hrs. I wasn't the easiest customer to deal with and thought I was going to have to order my jeep after all . Thanks to Tory he made purchasing my Jeep an excellent experience and will continue to gain my future business!!

Aymen will literally do whatever he can to get the car you want I was able to leave their with a brand new 2016 challenger being a first time buyer no cosigner !

Dealing with Tory at autonation CJD was a pleasant experience, if I'm shopping for another vehicle it would be here!

Tory Spooner gave great service and communication what more can you ask for?

My husband and I bought a Jeep Wrangler from Auto Nation. Tory Spooner is a life saver. Before we were stuck in a vehicle we no longer wanted. Tory went above and beyond to make sure we got the Jeep we wanted! Tory is a hard worker because I know it wasn't easy to get the trade-in. I will always use Tory when looking for a new vehicle!

Tory Spooner was an exceptional salesman! He went above and beyond his call of duty to make purchasing our vehicle a pleasant experience. I would recommend this dealership to everyone but if you want an amazing experience ask for Tory Spooner...thank me later.

First visit to service for an oil change on my new Jeep. They were quick and reasonably priced. Seem glad to see me too. My car was back to me in good shape. Recommend!

My sell person was Raul he was awesome. I recommend him ask for him at Auto Nation he will make it happen.

Raul was great thank 4 the dodge advenger love it

Raul was the best salesman. He helped us with our vehicle purchase. I recommend him to anyone. Awesome service.

Awesome Experience! Super happy with my Jeep Wrangler. Thanks Raul Lora for all your help and answering all my questions and helping me find the Jeep I wanted. Getting the seats changed for me and all!

Real nice place they got there, nice people too my salesman Toni Garcia did a good job I have bought two vehicles there from him. Keep up the good work!

Robin Cathron in the service department has always given me great dependable service she is very professional and make sure everything I need get done in a timely fashion. Robin also informs me when things need to be taken care of on my vehicle before i leave anytime i come in for maintenence and the best way to handle the issue. Robin Cathron is a great polite rep with great customer service.. Thank for the great service.

Real nice people to work with, Toni Garcia my salesman doing a good job, I would recommend him to anyone

Raul lora was very attentive and knew our needs we are very please with buying experience my daughter was very glad with her new car.

Raul was my salesperson. He did a good job of helping me get what I wanted and made a couple of suggestions that saved me money. No run around, no back and forth to his "manager", no games. I'd recommend, if you want a Jeep.

Great service and help from Antony Garcia(salesperson) to the whole finance team and everyone that contributed into making the deal. Thanks guys! Two thumbs up!

I had an awesome experience here. My salesman (Torry) was great and went above and beyond to help!!

These guys are the worst! I bought my 8th RAM truck in the past 10 years and had the absolute worse experience ever. They lied to me, didn't match competitors pricing as advertised! Go to any other dealership! Zero stars from my family !

Man if you're look for a reward in life.... Look no further..... Awesome service; Awesome financing team; Awesome sales professionals! See Raul Lora He's amazing!!!!!!!!!!

Awesome Staff! Everyone Was Pleasant & Informative!!

These Guys go the extra mile to help people.The young lady Diamond called before and after we were Sold a car. Raul is a great person as well as being a Super Salesman.The whole dealership worked as a team to make my buying experience the best I have ever had.

Our salesman Raul Lora was very attentive! We had a beautiful experience here!

they are the best dont have to explain my self go see it for your self and you will see what am talking about. Jose martinez is gthe guy to talk to he does his best to get you what you want . try it . you wont regret it.

Much better than Finnegan... great work great people and work completed in a timely fashion

I would like to "THANK" Salesman Craig Roberts for his excellent, persistent, courteous, professional service. His dedication to finding what you want and going the extra mile is greatly appreciated.

Told one price over the phone - drove all the way out there and talked to a sales associate and restated what I was told over the phone to make sure. Test drove the truck, decided it was what we wanted and then he writes up the purchase order for FOUR THOUSAND MORE! Then Samantha (who we spoke with on the phone) said that we were the ones that misunderstood! Really?!?!? Definition of crooked "used car salesman"!!! Very disgusted.

Great experience, thanks José Martinez for your great service.

I love my vehicle. The service was exceptional and my salesperson was very engaged and informed. He managed my matters well. When I left the car lot I was satisfied with my purchase.

Love their service wasn't pressure to buy a car gave me good advice n overall they showed compassion thank u guys can't wait to buy another vehicle in the near future!!

I just bought a 2015 dodge ram 3500 dually and it was a great deal!!! Thanks to the seller Raul Lora ... we do recommend this location , please don't go to gulfgate dodge bc is a horrible service.

I was searching for a new vehicle and in 2 days I walked out with a brand new 2014 Dodge Ram 1500 Express loved it I know where I am going next time again

The Dodge Challenger from Allen Samuels has given me the best driving experience ever! !! Im exactly excited to go to work in the mornings. ...nough said!!!! The salesman are very helpful in aiding you with the car of your dreams. I'm looking forward to future business with Allen Samuels. I would recommend anyone to Allen Samuels.Thank you Craig Roberts.

Elated with my not just new to me but brand new Dodge Dart! Negotiations were not excessive; I walked out in six hours with everything done.

I love my dodge I got from this location great people

They've made me more of a Dodge fan then I already was, thanks you guys @ Allen Samuel DODGE on 610 south loop west.

Management mislead me in a promotional event...big wait of my time...I would hate to trust that they will take care of me in a car deal...Done with them!

My husband just bought a 1500 Dodge Ram it is a nice truck and they all are very friend. Thank you Antonio from help him Paul Gonzalez

Thank you to Fredi Delapaz and Jesus Rosales for their beyond EXCELLENT service to myself and my boyfriend. I cannot say enough great things about our experience at your dealership this week! I find that it is a constant struggle being a woman and dealing with cars but the staff at Allen Samuels Ram Chrysler Jeep and Dodge were so respectful, honest and sincere. I really felt valued as a customer and the treatment we received was like we were family. I will forever more tell people to go ask for Jesus Rosales at Allen Samuels because he will treat you right! Thank you SO much for everything you all did for us this week and we will be back soon to get this girl her Durango next!

Craig Roberts, was the best Sale man there! God got a blessing upon you!!! You along with God made it possible for me to drive off the lot with only 8 miles!!!

My daddy just bought a 2014 Dodge Ram 1500. He raved about the service he received from Paula Bloss! She was very patient and helpful to my parents and they are encouraging everyone to come her way! Thank you Paula for being so wonderful to my parents and they especially thank you!!

Had a wonderful experience with Jesus. Love my new 2014 Durango. Thank you for all your help Jesus. We will be back!

Love my new car

Friendly service. Loving my new Charger.

Love my new car

My son just bought a 2012 dodge ram 1500

Thank you to Mr. Lou Smith for taking care of my Daughter, @Jade Clark after the untimely death of her husband. He helped her find a smaller more affordable SUV, for she & the kids. We cannot thank you enough for helping us get her into a better choice & making a difficult situation a little easier.

Bought 2 vehicles from this place in 2010 and 2012 and tried to purchase a third one. The first original deal turned into a ridiculous deal. Probably to only pocket the money. Won't be returning back to this place. Found a better deal else where. Thanks anyway ✌

I'm waiting for my picture to be posted with my new truck.

Not happy with my new car

I like to thank Celso Castillo for his service. Also like to thank everyone else for there service. I will recommend my friends to come and buy here..

Me and my wife went in and I was already determined on what I wanted and I got it thanks to our salesman Francisco great guy did everything possible and beyond