Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Houston

The service department here is horrible. I made an appointment to drop my car off on a Saturday morning for a couple issue. I knew they wouldn't be able to get everything in on Saturday so I was ok with leaving it. As of Monday afternoon I still hadn't heard anything so I called the dealership - they hadn't even looked at my car at this point! The service manager of the service department had a really bad attitude and told me they were backed up due to the recent ice storm as... well as the auto show. I went ahead and gave them another day because I really wanted my car repaired. I called back on Tuesday afternoon and the tech had finally taken the car and should have a diagnosis soon. I hear back a little bit later on Tuesday they need to order a part and it will arrive on Wednesday. So Wednesday afternoon rolls around and I hear from the service advisor Kevin who says they got the wrong part. He apologizes and say they located the part in stock at a dealership in League City and would have it there on Thursday morning. I get a call on Thursday at about 2pm from Kevin saying the part just arrived - wait this part was coming from League City so why did it take almost 24hrs to get there. Why didn't they send a runner on Wednesday to get it? More excuses from Kevin that it was the other dealerships fault! So he told me it MIGHT be complete to pick up that evening. I didn't hold my breath at this point since they had given me the run around all week. Of course I didn't hear anymore from Kevin on Thursday about the car. Kevin called on Friday morning to let me know it was ready. I head to the dealership to pick up my car and of course all the service advisors are nowhere to be found. I finally find someone to help get my car and find out it is the service manager with the bad attitude I talked to earlier in the week. She offered no apologies about the events that took place over the week. I then had to wait another 10 minutes for them to pull my car from around back. This is by far the worst experience I have ever had at a car dealership. I would never recommend anyone to use the service department here unless you want to be lied to and to hear them place blame on everyone but themselves. See More

Brett Chynoweth Jan 29, 2018

Horrible experience!!! My car was first towed here August 8th from close to Hobby Airport. Brandon was my service contact. I advised him before having it towed in of the issue I was having, which were obvious transmission issues, and that I live in Cypress so my warranty company is having me towed to the closest location. Took them three days to get to my car, which is understandable. They had my car for 5 days. Called me told me couldn't find anything wrong, but reset my co...mputer system and that should be the resolution to my issue. Picked up my car Wednesday, August 16th, came straight home and parked. Went out Thursday the next day and my car did the exact same thing that I originally took it in for. Had my car towed there again that Friday the 18th, and they kept it again for 5 days. This time I was given a loaner car on them. They kept calling me telling me they couldn't find anything wrong with my car, no codes were showing up , they continued to test drive my car and found nothing wrong. I even sent them a video of what my car was doing, nothing. So I had to return the loaner pick up my car the 22nd, for it to be progressively worse than before. I continued to advise Brandon of the mileage I travel to my home and how dangerous it was to drive my car this way. He basically said sorry, but we couldn't find anything wrong. After Harvey, I didn't have any damage to my car, went to go volunteer, got a quarter of the mile down the road and my jeep completely stopped!!!! I had it towed to Universal Transmission off 529, because I live in that area, and it was the only thing to get to since everything else was under water. Louis the shop manager found 8 codes wrong with my car. Eight!!!!! When Allan Samuels found NONE!!! Since he couldn't fix my car because he isn't. a jeep dealership, he had my car towed for free to Helfman Dodge off I10& Silver were Matt was my service advisor and the Service Manager, took my car in, identified all 8 codes on their machine, and came to the conclusion I needed a whole new transmission. And it didnt cost me a thing because of my Warranty coverage. It's amazing how Helfman and Universal had my car for less than a week and pin pointed exactly what was wrong with my car, and Allen Sam us couldn't find anything for damn near a month. Either you guys need to send your team through training all over again, or fire them and get a whole new team. The service team is lazy and made up of incompetent individuals. Although the staff was friendly, the service team its self...sucks!!!! This is my first Jeep, and this made me want to go back to Toyota and Honda!!!! See More

Reneisha Perry Sep 23, 2017

The vehicle was immaculate as advertised by the salesman. Test drove told them we wanted it. They had financing available for me but I decided to go with the local bank. Then I was informed I would have to put a $250 hold on vehicle or they couldn't promise it would be there when I returned. The next day my step dad was told I needed to provide insurance (with that cars vin on the insurance card). Not a binder saying that I had insurance. What if I had bought the car late Monday night? I would I have been able to show that vehicle on the insurance card? He told he salesman that he would send the binder and that our insuranc company wouldn't add the vehicle until we took possession. That wasn't good enough so we had to get the insurance agent involved and he emailed a binder. Then, my step dad was sent a text wanting to kno if I had a co-signer on the loan at our bank. He told the salesman that since financing wasn't being done in house through the dealership that it wasn't any of his business. Said that was between the lending institution and me the borrower and he was trying to violate the confidentiality agreement between the two. He finally had to get the loan officer at the bank to call and tell him that it wasn't any business of theirs who was on the note at their lending institution and the title would be in my name with them as the first lien holder. We go Wednesday evening to pick up the vehicle. We live 1.5 hrs north of the dealership and with Houston traffic it took us a little longer to get there. When we arrived the car was detailed and gassed up as promised. However, we felt that we were rushed into signing the documents that were put before us with little to no explanation as to what each were. My mom asked a few questions and it seemed to trouble the person that was presenting the papers for us to sign. This was my first vehicle to purchase and if the car wasn't so immaculate, my step dad would have pulled the plug and went to another dealership down the road who had the identical car cheaper but with 15k more miles

Tobe Johnson Aug 8, 2017

One of the worst car buying experiences ive ever had. We test drove a vehicle and decided that we wanted to buy. They wouldn’t appraise our trade-in until after the test drive, thus wasting our time. After taking care of the application, we were told that we had GREAT credit but then was told that APR was 10%. 10% for "great" credit???? We made him go back and “try again.” He came back with "4%". Why hassle us, why not just come at us with the best price? Typical tact...ics. We then waited over 2 hours to speak to a finance manager about the warranty options (something that should have only taken 20 minutes). We also had to sign something stating that we accept the price (why??) Apparently, the Sales guy couldn't give us any information and informed us that we had to wait. We informed him that the with the warranty and maintenance coverage (whatever it would be) , that it would be past our spending limits. He said “don’t worry, Finance can take care of that for you and get it under $600”. Meanwhile, he stood in the office and played on his phone. Typical pressure tactics. 100% hassle. We are now on 4hrs and have had it. Shorthanded or not, this is not how you treat customers. We ask for our keys to our trade-in and he argued with us stating that “we are ready to talk about financing”. I politely (at first) said NO thanks, please give us our keys. He continued to argue with us, at which point I raised my voice. The finance manager told him to give back our keys. Another manager walks up to see what’s going on (more pressure). We ended up speaking with finance and told them what our sales guy told us about pricing. There was NO WAY finance could get us the price we wanted with the additional warranty, the sales guy lied to us JUST to get us to the next point. Mind you, we still don’t have our keys! We finally end up getting our keys and we left. To any potential customer: You can expect high pressure, wait times and a lot of BS from this place. Please choose Autonation only as a last resort! There are plenty of other “hassle free” family owned dealerships you can explore. Autonation, please educate your sales people to NOT be deceptive and train them to base their sales on honesty. NO GAMES! I’m also going to report this to the BB. See More

Phil Miller Mar 28, 2017

So my experience started off good. After a GREAT experience, I did the whole dance with Thomas and got the deal that I wanted. I worked with the financial manager and had a nice conversation with him as well. Number 1: I thought everything was okay until I got a phone call. I was told by the financial manager that I need to drive back over to the dealership to sign paper work again. He went on on telling me that it will be quick and it’s just 2 documents that he needs signed, and that I should be out of the dealership in 10 minutes. I emailed him and he was QUICK to reply. I asked if I could sign the paperwork via email, and his quick response was basically NO. (These guys are about 30-40 minutes from my area) So I drove to the dealership and waited for him, and waited, and waited… After 1 hour and 45 minutes, he finally attended me and took us into the room, then he takes out over 6-8 documents and has me sign them all. Furthermore, once I was done with the paperwork, I was sat down to wait for my spare keys and the rest of the items. I was greeted by another guy who kept asking me to give them 10 and make sure that I fill out the survey. Finally after 2 hours and 30 minutes, I was able to leave. They didn’t offer to fill up my gas, despite their mistake on the paperwork. Number 2: It was about 1 month and 2 weeks and I haven’t heard anything from the dealership. I was getting worried because I didn’t know what bank I was suppose to pay and get them the payment on time. I emailed the financial manager on September 6 to ask about payments on the Jeep. He was quick to reply that day he wanted to tell me NO, but when I had questions, he did NOT answer. So after 3 days, I still haven’t receiver the bank's paperwork and I emailed him again on September 9, asking for an update. No answer… I called and was told that he was not in and that I would be transferred to someone else. All that person said that I was transferred to, was you need to look at your mailbox again… So I decided to email the sales rep that sold me the car, and he was actually quick to respond. On September 20, I emailed Thomas to see if he could reach Michael from the finance team, and find out about the bank paperwork. He related the message but I still had no response from Michael. Then of course I get another email back from Thomas asking for all tens on the survey If I haven’t done so already. Finally, I gave up and decided to keep waiting. Then I got a call from US bank on September 25 telling me that I am about to go late on a payment… This was an issue that was resolved by US Bank by pure luck… Number 3: Throughout all this time, I still haven’t received my license plates for the Jeep. I called in the beginning of October and was told that if my tempt plate expires that they will just give me a new ones but that it was ODD that they haven’t arrived yet. So my wife had to take the car to the dealership and spend another 30 minutes driving to the dealership to get the new TEMP plate put on. A few days later, she gets a call from AutoNation telling her that the actual license plates have been at the dealership for several weeks and she needs to pick them up. The dealership was calling the wrong number to notify about the plates, even through I called and asked them to check on the plates. So she had to drive once more to get her plates. Number 4: At one point, I bought headlights and fog lights for the Jeep from Mopar. I got them installed and called the dealership to try and get them aligned. They did not answer. I left a voicemail and asked to be called back and never heard from them. Then I emailed Thomas to see if he could get me scheduled and although he replied, I still did not hear from them. Finally, the day my wife went to get the plates, she asked if we can have the lights aligned and was told that she needs to make a reservation. They didn't care that we have tried to call and email them to get this done with no answer. The told her she would need to wait 1 hour or longer and decided to leave.

Alan Sanchez Oct 13, 2016

The worst experience ever so aug 31 2016 I went in there looking for a car because my roommate got a good car from them so I tried to go in and get a car well my deal went downhill I was sat down with someone who I thought was experience when I actually asked for someone specific they didn't even get me with that salesman I should've drawn back then so further more we go into the signing of a vehicle well what ended up happening was my roommate walked into the dealership and they tried forcing him to be a coowner which was fine with us but when I had went to the back with the finance guys we were signing all the paperwork I had also given him a deposit for down payment $500 from my debit card and $500 from a check that he told me to go get and put a later date on it and don't tell my bank what I am doing which was suspicious then but being that I wanted the car so bad I was blinded by this then so I noticed he was putting my roommates name as the owner and actually my name as coowner of the vehicle right then and there i was fed up and from there I told him I'm not signing any papers I was done with the whole deal because I felt like he was cheating me and trying to pull a wool over my head being that I'm young so then I asked for my refund back of my $1,000 down payment well he told me it was too late and I had to come the next day so I went the next day to get my refund but I only received $500 of because that's what they had taken right then and there i say $1,000 down payment because sept 23 2016 I wake up to my account having a deduction of $500 I immediately knew it was the dealership so I called my bank explaining then called to the dealership it was Saturday so they told me they couldn't help me until Monday so I waited until Monday and they told me that they would try to work out everything and they would get back with me so I'm honestly trusting these people and they still had me iffy so then the next day came Tuesday and I had called and called no one would return my vm or anything I hadn't received a refund of my $500 yet so I go up to the autonation and which I am here right now typing this up I've been here since 2pm it is now 5pm and he told me that the check would be here st 4 however he comes out to tell me hey man we got some things mixed up let's shoot for tomorrow around noon now I'm taking into consideration that they may be stealing my $500 bucks or something because I don't see what the problems is and I now want to speak to someone in a corporate office that can justify my extenuating hold over! But again I am a college student and well known man of the city of Houston and I will definitely never refer someone to this place and make sure none of my friends ever come here and share my story about how I was bamboozolled

Codion Isom Sep 27, 2016

Well first of all the service tech Dave told my wife her car was ready and when we came to pick it up she wasn't able to get it due to "paperwork". Idk why he would say it was ready over the phone when it clearly wasn't, while we were there he was trying to explain that her Lower control arm was in such bad shape and wanted to show me which I already knew(reason why I took it to get fixed in the first place). HOWEVER when he started off the conversation he decided to call me senõr which pissed me the F off, so I'm curious if he calls other races by their skin color... Not to mention the day it was actually ready to be picked up my wife went in to pay and couldn't find him because he had left for the day. This makes me wonder if he left early knowing that we were coming to pick up the car, so obviously he was trying to avoid us because he knew he was in the wrong yet never apologized for his behavior. Nobody ever called my wife to give her status updates or say when her car would be ready. She had to reach out and call, however he was never at his desk and every time she left a voicemail he never once returned her call. So then she got her mom involved. Her mom then called him and left two voicemails. He again never called her back. After my wife finally got to speak to him she mentioned her mom wanted to speak with him about her daughters vehicle, he asked my wife what it was in reference to instead of just picking up the phone and calling her mother. Is it so much to ask to just return a phone call? I not only felt disrespected, but I felt that his attitude was not only inappropriate, but judgmental. The service he provided was incomplete and he wasn't even man enough to look me in the face after the comment he made based on my skin color. No one should be treated this way. Just because my wife and I are young doesn't give him the right to talk to us a certain way. You should never make an assumption based on your skin color especially in his line of work when dealing with people from all walks of life on a daily basis. I don't know how he was raised, but I was taught to never judge a book by its cover.

Matt Souza Apr 14, 2016

This review is for the Auto Nation service department. Took my 2006 Dodge Ram pick up in to fix a couple of recalls that it had on it. The initial greeting by David was good and pretty expedient. That was the only pleasant part of the experience. From there, no one ever called to give me status updates at any point. I dropped the truck off on Wednesday and was told that it wasn't certain when the truck would be done. Thursday I called for a status update around noon. David told me the truck would be ready by the end of that day and that they would call me. No one ever called. Friday came around and still no call. So my wife called around noon and was told the parts needed for the recall were not available and that they would not be able to do any of the repairs on the truck. She said that we could come pick up the truck because they couldn't fix anything. But that I'd have to bring it back at a later date once the parts were in. Seems like someone should've called me about that instead of waiting 2 days. About 30 minutes later I called to speak with the Service Mgr. about my disgruntlement. Service manager told me that they actually had 2 of the 3 parts necessary. Clearly there was a break down in communication because I was getting one story that the parts weren't even available. I explained my frustration to the service manager. She apologized and said the truck should be ready by 5pm that day and that they would call me. Big surprise, 5pm came around and no one had called. I had to call to check the status. When I did, they said the truck was ready and I could come pick it up. I have no idea at what time the truck was actually finished. But I guess they didn't think to call me when that happened. And because it was already 5pm the majority of traffic was out. I was without a vehicle this entire time. I will not be bringing my vehicle back to this service center and will definitely not recommend it going forward. Even when it was Allen Samuels, the service dept. was terrible. I had a very similar experience. I don't understand what the core problem is. But clearly management needs to take a harder look and figure out how to get the pieces of the puzzle working together. Y'all have lost my business, including buying a vehicle. I have zero faith in this location.

Coty Evans Mar 29, 2016

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